Complaints
This profile includes complaints for Midwestern Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 34 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to reach Dennis Sankey to Process Gap Coverage reimbursement for the past 4 Weeks. I have called / left voicemails and emailed numerous times. At this point this complaint is necessary - maybe at this point i will get a response.
Business Response
Date: 05/05/2023
***** ********
9:16 AM (2 hours ago)
to me
Good Morning ****** - the policy has been cancellled. There has been a recent change in the process which requires the bank to initiate and process the cancellation of GAP. This transaction seems has been lost during this change over.
Customer should see his refund shortly directly from the bank.
Best *****Initial Complaint
Date:03/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The experience with MAG was the absolute worst hands down. The only reason I proceeded with the purchase was the vehicle was a great deal. The experience started off decent, I was approved and made a deal with John in the finance department. We planned that I would drive up fill out the paperwork leave a deposit to hold the vehicle and I would return in a week to complete the purchase. When I showed up, Megan the finance manager nixed the agreement that we had in place, and stated that I would need my down payment first and after the loan funded then I would get the vehicle, because the financing they selected often does not go through. I did not know ho0w to respond, you want to hold my downpayment till the loan funds? I decided to go with financing from my credit union but was still asked to place a deposit down to hold the car.
I returned to the dealership on 3/10/23 with my 15k down payment and the letter of intent from credit union. I was told that MAG does not accept the letter that an actual check was , even though they regularly do business with my credit union. after waiting for an hour for them to verify the info we closed the deal. However MAG is hanging on to my deposit until they get the check from my credit union, which they will not get until they present a title showing them as lien holders. On top of this, I was only given one key fob because they neglected to recover the other on the trade in, so I need to purchase that as well. Interesting that they would put me through all of this, while they accepted two personal checks( which is against their policy) for 75k and 313k that bounced, I believe I have been racially profiled by this dealership and all I want is to be done, provide my deposit you are holding and the key fob or pay for the new one. Your cars that I have seen look nice, your service is horrendous as some of your employees( manager Megan in finance) thinks they are doing your customers a favor when in fact you only stay in business because of our patronage.Business Response
Date: 03/23/2023
Please be advised; the $500 deposit collected from Mr. ******** has been refunded (03/22/2023) to the credit card used to make the payment. We will follow up regarding the spare key as the manager involved is away this week.
Regarding the other allegations made by Mr. ********, MAG absolutely denies there to be any truth to them. It is correct that some policies are created to meet current business practices and safety standards. None of which apply or applied to Mr. ******** or his transaction.
It should be said, MAG is very disappointed to not have met Mr. ********'s expectations when making his purchase with us. Our goal has always been quality customer service.
Initial Complaint
Date:02/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was offered a service an Armor all
Smart shield service for my new car. I was told somebody from “MAG” will be contacting me to schedule an appointment. Tye service was paid in full at the time of car purchase. Never received this call. Attempted multiple times to communicate with MaG both by emails and phone calls, the answer has always been that they will get back to me
Attempted to contact Armorall’s claim dept as well and also received same answer but nobody gets back to me. I believe this is a scam.
I am requesting a full refund for a service never provided.Business Response
Date: 03/30/2023
Please be advise; Nathan Spencer, BMW Serv Mgr. has reached out to the customer - asking that he contact him directly to correct.
Customer Answer
Date: 04/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Porsche Panamera from MAG Porsche in Dublin, OH. Upon its transport delivery to me on 1/21/23, I noted damage to the rear bumper and spoiler of the vehicle. The CARFAX report stated the vehicle had not been in any accidents and the dealer did not disclose that the car had been in an accident prior to selling it to me. If so, I would not have purchased this vehicle. I took it to a Porsche Dealership's collision repair shop in CA which confirmed that the car had been involved in an accident and provided me with an estimate for damages. See attached. The report includes other things I am not requesting payment for. I am only requesting to be compensated in order to repair or replace my liftgate, rear bumper and the labor costs for these items to be replaced or repaired just as I would be charged if I were to go into MAG's dealership to have these items repaired. They've admitted that they should have disclosed this information and did not. Additionally, there was a 200+ mileage discrepancy once I received the vehicle from the point of sale to me.Business Response
Date: 02/27/2023
The salesman of record did a walk around video of the vehicle for the customer. At that time, some of the imperfections were pointed out. The CarFax did not and does not indicate the vehicle has been involved in any accidents - please see attached. Further, MAG had no knowledge of an accident.
Ms. ****** did not mention anything about the lift gate in her initial call after delivery. Shortly after this call, Ms. ****** sent an estimate of $12,000 - see attached.
It should also be noted; the correct mileage was indicated on the buyers order. The vehicle aquired an additional 200 miles in the 6 months the unit was on our lot.
Attached aslo, are the signed CarFax at the time of delivery and the Buyers Guide indicating the vehicle was sold as is - no dealer warranty.
MAG appreciates your assistance in this matter
Customer Answer
Date: 02/27/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18953740
I am rejecting this response because: It is factually incorrect for MAG to state that the salesman walked around the car to show it to me. I am out of state and only saw it on a video they produced and pictures of it. Also their finance mgr Austin Brazell admitted that they should have disclosed the damage to me but did not. I only attached the initial estimate to show the cost of the bumper and spoiler, it to ask that they pay me $12k. What they did was totally unethical and for me to be told that the damage was factored into the price of the car is absurd. It was factored in by me because I was unaware of it. I paid for the repairs and transporting to CA which was $1500, so any imagined saving was absorbed by my out of pocket costs. I want to be compensated for the cost of my repairs. I’ve attached proof of my contacting them the day after I received the car, bank records of payment for repairs and will also tach the estimate from the collision shop. Thank you
Regards,
******** ******Initial Complaint
Date:11/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the time of purchase of my new vehicle in late June of this year, I opted in for certain insurance coverages. Within 60 days, I changed my mind and asked on August 5 how to cancel. MAG Dublin did not send the form or the fax number to cancel until 8/18. On September 24, I asked when the credit will be applied to my auto loan to no avail. On September 30 I inquired again and the response I received was “some weeks”. From August through the end of September I was working with a person named D ******. On November 2, I asked to speak to the finance manager and begin dealing with John VIEL. On November 4 John stated that they received the refund and forwarding it to Bank of America. As of today, 11/29, there is still not a credit on my account. Nearly 4 months of 5.29% interest for a credit of over $3000 not applied is unfair, and deceptive.Business Response
Date: 11/30/2022
Please be advised; reimbursement was issued yesterday and sent to Bank of America - see attached.Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my car serviced threw a insurance claim, for 7500 + in damages. The Audi Service had my car for over 4 months, and when I picked up my car, the sun shade that I was charged over 700.00 dollars didnt open. I took my car back after the Service manager ( **** ) told me that if I gave them a 5 star review, my issues would be corrected. I complied with that request. I pick up my car from the second service, and I have cables falling out from my console. I call and advise the service department of this issue, they had me drop off my car again, and they had it for 2 weeks. I picked up my car from the 3rd visit and I noticed my back up carmea is no longer working. I advise the service department, they had me bring my car in, then they told me they found that they WAS at fault and they set up a time for repair ( 2 months out ) I drop off my car and they gave a loaner that smelled like smoke and ripped up seats. They had car over week, then tell me that the camera is a after-market and theres nothing they can do. My back-up camera worked when I dropped my car to their shop the prevous 3 times, and now its brok, when I pick up my car. I spoke with the service manager, and he advised that they are not going to repair the camera. How can I drop off my car with a functionial camera, and after they service it, the camera doesnt work now. They should liable for this, as they messed with cables and had they whole inside of my car disassembled . I feel like they should replace this camera . I picked up my car on 10/27/22 and my car was dirty and bird dropping all over it.Business Response
Date: 11/01/2022
please see attached statementBusiness Response
Date: 11/03/2022
4.26.22 – Customer dropped off his car with no appointment concerned with the water leaking from the sunroof. K. S., service technician, removed the center console and headliner from the vehicle, per the Audi service manual, to determine where leak was coming from. K.S. found the driver’s door seal was compromised which in turn lead to the water intrusion from the sunroof opening. This vehicle’s warranty has expired so an estimate was given to Mr. N (see attached).
5.10.22 – G.H., service advisor, sent the estimate to State Farm at the request of Mr. ******. The parts for repair were ordered.
6.16.22 – The parts arrived for the repair
6.28.22 – Repairs completed to the sunroof without incident. All was in working order and Mr. N picked his car up. Prior to leaving Mr. N came inside to inform K.S. that the sunroof shade was jammed. When Kurt approached the car, the passenger stated that “he slammed it forward and it got stuck.” As a courtesy to Mr. ******, we had him return on 7.20.22 for the repair and complimentary detailing.
Mr. N called G.H., service Tech, a few days later stating that the backup camera was not working. He brought the car by a few days later to show the wire hanging from the side of the center console.
10.19.22 Mr. N was invited, as a courtesy, to bring his car in so we could trouble shoot the camera issue and secure the wire hanging from the console. B, shop foreman, found all the wiring was still intact and functioning properly. The aftermarket camera was found to be defective. We explained to Mr. N his repairs did not require any work near the rear camera and therefore are not responsible for the repairs.Customer Answer
Date: 11/03/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18323475
I am rejecting this response because: on the 28th they said in their response that I slammed the sun shade shit. Thats wrong!! It was broken when I picked up the caf. Before leaving the service center, I advised them of the issue, and they told me that I would have to bring the car back.. My backup camera worked perfectly when I dropped off the car. When I picked up my car from the next appointment, they told me that they wasn't going to fix what they broke. I dont know if they fried the camera working with the hanging wires. But I feel like if my camera was working when I dropped it off, it should be working, when I pick it up. They should repair the damage they did.
Regards,
***** ******Customer Answer
Date: 11/14/2022
Here is the Paperwork of the repair I spent money on. They had all of my interior out of my car, and the camera wires comes through this area. I don't know if the wire is cut or they touched wires together, but my camera worked when I dropped it off to be repaired, and now it doesn't. The sunshade in their responds was broken when I picked up the car, I didn't break it. I told them of that before leaving the lot. They already lied about this in their responds. I just want my back up camera repaired from whatever they did during the repair and having my interior all removed, because I know that runs through that area, to reach the rear back up camera.
I had to take my car back to them, 3 times now and every time they have it, something else is broke. If my backup camera worked when I dropped it off, I expect it to be working, when I pick up my car. Which it wasn't, so they should be responsible for this. They didn't have to be in the trunk area, to damage this, they had all the wires from inside my car out.
Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a 2016 Range Rover HSE from MAG in 2016. It had been very gently used when we brought it in for service earlier this year. MAG told us the entire engine needed replaced, a $15,000 cost.
Upon further research, this is an engine that has been failing for years. I believe MAG sold us this vehicle knowing the defects existed and the likelihood it would fail. They did not advise of this when we purchased the vehicle, and did not communicate any preventative measures thereafter. Because repairs are a large part of their revenue.
They still have our car. They told us the repair would take a few weeks, and have had the vehicle for over 9 months. They will not allow third party inspection of the failed engine, nor will they give us the root cause of the engine failure. They also violated a number of Ohio statutes when presenting us with the repairs.Business Response
Date: 11/09/2022
Ms. **** brought her 2016 Range Rover in to diagnose why it
was not running. Upon inspection it was determined that engine needed to be
replaced. Ms. **** reached out to
Jaguar-Land Rover National Accounts and reached an agreement that they would
cover 60% and she would cover 40% of the repairs. There were delays in
receiving the engine, once received the repairs were completed.While driving
the vehicle after the engine repair the tech noticed that the Turbo had failed
as well. We reached out to Jaguar-Land Rover National Accounts on behalf of the
client, and they again agreed to cover the cost with the same 60/40 split. At
this time the customer has not approved the additional repair and her vehicle
is still in our service department. The
suggestion that when she purchased her 2016 vehicle in 2016 that we would have
knowledge of any brand failures or issues is simply absurd. At this juncture she has the option to come
and pick her vehicle up and forgo the turbo repair or contact the service
department to approve the repairs.Customer Answer
Date: 11/09/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18145339
I am rejecting this response because:This is exactly what I'm talking about when I say this company is dishonest and engages in deceptive business practices.
I did not bring my car in because it was malfunctioning. I brought it in for its standard 80,000 mile service, at 78,000 miles. I told the tech to check the engine because it was making a clicking sound. They inspected it, and said nothing was wrong. It was not until AFTER they performed the $1400 service on the engine that they said it needed to be replaced. So the bad engine was discovered only after the expensive service was performed, and by then it was moot. How convenient.
Your tech has also told us they were instructed to no longer speak to us. So how exactly are we supposed to know what is wrong with the car, when you have ceased all communications? Your communications ceased, by the way, after I raised the issue of the 2016 super charged engine failure, and your refusal to explain the root cause or allow for third party inspection. If there are issues with this engine in market, or are preventative actions that can be taken to avoid failure, you are required by law to notify us of this. Instead, you force consumers into expensive repairs, because this is a major revenue stream for you.
As I mentioned before, Midwestern Auto Group is in violation of the Ohio Consumer Sales Practices Act - Motor Vehicle Repairs - in the following ways:
(1) Fail, at the time of the initial face to face contact and prior to the commencement of any repair or service, to provide the consumer with a form which indicates the date, the identity of the supplier, the consumer's name and telephone number, the reasonably anticipated completion date and, if requested by the consumer, the anticipated cost of the repair or service. The form shall also clearly and conspicuously contain the following disclosures in substantially the following language:
(12) Fail to provide the consumer with a written itemized list of repairs performed or services rendered, including a list of parts or materials and a statement of whether they are used, remanufactured or rebuilt, if not new, and the cost thereof to the consumer, the amount charged for labor, and the identity of the individual performing the repair or service;
(13) Fail to tender to the consumer any replaced parts, unless the parts are to be rebuilt or sold by the supplier, or returned to the manufacturer in connection with warranted repairs or services, and such intended reuse or return is made known to the consumer prior to commencing any repair or service;
(15) Fail, at the time of the signing or initialing of any document by a consumer, to provide the consumer with a copy of the document;
Regards,
****** ****Business Response
Date: 11/14/2022
We are sorry to hear that the customer is not satisfied with our response. Please reach out to Jaguar/Land Rover national accounts to discuss your agreement and any other concerns you have.Customer Answer
Date: 11/17/2022
I wish I could. They are in my car, of which MAG has possession. Perhaps they can provide it. I no longer live in Ohio, so getting it is not easy.Initial Complaint
Date:08/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 15th, 2022 I took my 2015 Range Rover Sport to MAG because there was an issue with the Gateway Module malfunctioning and causing the module to stay awake and drain the battery. I had just had both batteries replaced by Harris Automotive and an oil change completed. Harris Automotive was able to determine the issue was the gateway module and advised me to reach out to a Land Rover dealer service department because they are the only ones that have the equipment and software to fix the issue.
Upon arrival, I explained that my vehicle was part of a recall for this issue (SERVICE ACTION Q634: GATEWAY MODULE (GWM) STAY
AWAKE - BATTERY DRAIN) and that if the recall had already been done, then maybe it wasn't done properly or that I probably need another gateway module per Harris Automotive.Before I took my car to MAG, I was quoted over the phone that there would be a flat fee of $199 to do the diagnostic by both MAG and Land Rover of Easton (Columbus, Ohio). When I got to MAG the price changed to $225 to do the diagnostic. I explained to the service department (*******) that I was told $199 and he agreed to accept what I was told. Over a week later and no phone calls from MAG, I called them to find out the status of my vehicle and they said they need more time and more money, not the flat rate to do more diagnostic. I was asked to pay an additional $398 just to continue to figure out what the issue is. They didn't care what Harris Automotive said about the issue being the Gateway Module.
Two weeks later I get a phone call and ******* tells me its the Gateway Module and they'll have to replace it. It was supposed to take 5-7 business days to have the part shipped from Europe. A week later I get a call that the wrong part was shipped and that it will be another few days. The whole time it was exactly what we told them the issue was, the Gateway Module. I was lied to about the diagnostic being a flat fee of $199 and they still have my car as of 8/14/22.
Business Response
Date: 08/31/2022
I
have attached the final repair order for ******** ****** to this email. This is
the one and only time MAG has ever worked on Ms. ******** vehicle, so we had
no previous
knowledge of anything with the vehicle. Ms. ****** had taken her vehicle to an independent repair shop to have work done.
While there, she was told she needed to have her Gateway
Module reprogrammed and she needed to take
it to a Land Rover dealer to do so. Harris Automotive does not have the
expertise or diagnostic equipment to determine if a
reprogramming of software, or the
replacement of components is needed. Harris Automotive referenced a service
action they probably pulled up on All Data that listed her
VIN range in that category and led her to
believe this may cost her nothing. No Service Actions are covered once outside
of normal Land Rover factory warranty, only
Factory Recalls.
Once receiving Ms. ******** vehicle, MAG explained
our diagnostic fee for the battery draining issue she was experiencing. We did
in fact try to reprogram Ms. ******** Gateway Module, it didn't
work. The vehicle had an internal failure
of the Gateway Module and needed to be replaced. Ms. ****** also bought a second key
from us because you have to have two keys when
replacing a new Gateway Module. Throughout
the entire visit Ms. ****** was very upset and felt this should be a Land Rover NA
problem with her vehicle. No Goodwill exists for a
vehicle that is 7 years old and has 85,468
miles.
MAG conceded on the final repair order, see attached, and reduced our hourly rate to $150 per hour from $225 per hour. She
also presented us with a $150 coupon, which we honored
and gave an additional $100 off on
top of that, for a total of $250 discount. Ms. ****** had also complained to JLRNA CRC
and presented us with a $300 coupon which was applied to
her final bill. There is nothing more MAG would like to do for this customer as we feel MAG did provide a large
Goodwill gesture on our part.
Lastly, it has been notice the date on her complaint is
8/14/2022. Ms. ****** did not pick up her vehicle until 8/16/2022, so there is a
chance her initial complaint was resolved.
Please let me know if you have any questions or require additional information
Thank you,
**** *****
Vice President of OperationsCustomer Answer
Date: 09/01/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 17715943
I am rejecting this response because: I was told that the diagnostic cost was a flat fee of $199.00. I also explained that there was in fact an issue with the gateway module. It should have been replaced from the start and it should not take 30days. I was charged triple the cost for the diagnostic and had to eat the cost of a rental because MAG took a very long time to start on the vehicle. It should not matter that I used a coupon from land rover because the cars have a known issue. This dealership tries to drain you of all your time and money.
Regards,
******** ******Business Response
Date: 11/01/2022
MAG has agreed to make a one time goodwill payment of $151.00. this payment will be issued when Ms. ****** agrees to resolve the complaint.
Initial Complaint
Date:08/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 27th I contacted The Land Rover MAG service center to schedule an appointment to have new tires installed. The appointment was made for May 3rd. Upon arrival I discussed with both the service rep and service manager the importance of ensuring that my wheels were not damaged in the process of the service. They emphatically assured me that they won't be damaged. As part of this conversation we inspected the wheels to verify that the wheels had no damage and everyone concurred.
Fast forward a few hours, the work was complete and at a glance no damage was made to the wheels. That evening I decided to inspect them further and discovered that all four of wheels had damage. Apparently the service technician used a screwdriver or other sharp object to remove the balance weights. In doing so he created scratches down to the bare metal on all four wheels.
The next morning I contacted the service manager and he requested that I bring in the vehicle for him to inspect. At first he refused to acknowledge the damage was caused by their service yet said he'd repair them as a courtesy. I requested that they replace the wheels but was told that's not possible and that contacting management would not get me anywhere. He said and I quote "It's my decision to make, no one else's and we're not replacing the wheels for you" Reluctantly, we then made arrangement with a local wheel company to haver them resolved.
After the repair I requested that the service fees charged ($435.36) to replace the wheels/balance them be refunded as a courtesy since A. The repairs were not perfect B. I had to spend 3 hrs of driving back/forth to have the dealership review the damage and then to have them repaired and C. my time was wasted due to the poor quality of service. I was told no since they fixed them for me as a courtesy mind you for damage they made.Business Response
Date: 09/07/2022
Per conversation from dealership and consumer:
We will be issuing you a check for $435.36, to refund you for your previous service visit. We will be sending it to the address below.
Customer Answer
Date: 09/07/2022
I'm pleased with the response from MAG and I've received the credit. This case can be closed.
Thanks,
*******
Initial Complaint
Date:08/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used 2019 Volvo S60 on 06/24/2022. As of this date (08/06/2022), I haven't received the title yet. I cannot have my tag issued and the temporary tags will expire on 08/08/2022. Contacted MAG several times, but the responses I got were always "we are working on it" or false promises. Would like to get the title or an updated temporary tag on 08/08/2022. If this cannot be solved by 08/08/2022 and the vehicle cannot be on road, there should be compensation.Business Response
Date: 08/10/2022
Our staff is currently working with the customer and 3rd parties to get this issue resolved. The customer will continue to get updates as they are received. Thank you.Customer Answer
Date: 08/15/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 17682303
I am rejecting this response because:During the communication last week, I requested a call from staffs of their title office to know about the obstacles and estimated time of job completion. However, I didn't receive any call. Though I received a new temporary tag, without communicating with the title office, I am concerned about the progress of title transfer.
I also suggested several ways that can expedite the process, such as adding the lienholder to the title myself at my local DMV. But again, there was no message coming from the title office.
Regards,
******* ***Business Response
Date: 08/29/2022
******* *** is an out of state customer who arranged the financing w/ ******* ******* ****** *****. It took us many weeks and finally a conf call w/ the customer and the credit union to clear up the missing documentation required to provide an Ohio title. The vehicle was immediately titled on 08/17/2022 and the Ohio tile was FedEx’d to the customer for a 08/18/2022 delivery. ********, MAG’s Title Dept Director, spoke to the customer to confirm receipt of the title. The customer indicated; the title was rec’d and has been processed thru the home state of Michigan.
Customer Answer
Date: 09/02/2022
The conference call resolves all my confusion and concern. I am happy that all the documents were received and I was able to finish the registration.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.