Complaints

This profile includes complaints for Midwestern Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midwestern Auto Group

  6335 Perimeter Loop Rd Dublin, OH 43017-3207

  
• 

  Midwestern Auto Group

  5775 Venture Dr., Ste. 2 Dublin, OH 43017

  
• 

  Midwestern Auto Group

  5825 Venture Dr Dublin, OH 43017-2283

  
• 

  Midwestern Auto Group

  5035 Post Rd Dublin, OH 43017-1115

  
• 

  Midwestern Auto Group

  5875 Venture Dr Dublin, OH 43017-2283

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/25 I went into this company to look at a new lease. I settled for a Taos instead of a Tiguan because the lower payment or the same payment as your car now was false. I test drove the Taos I wanted and was good to check my credit for that car. As Im applying and signing papers the salesmen goes theres a small hiccup, that car just sold and told me the car I test drove and they showed me was no longer available and pushed me into a different car. I told them I wasnt thrilled with it and wanted a better deal on the two others they had in stock where they refused and kept saying its 2k more for those. So due to them telling me I was over mileage and Id have huge fees I signed for the car that I wasnt shown and with a worse deal than what I was paying on my current car. They lied, they bait and switched and then didnt give me what I wanted

  Customer Answer

  Date: 11/26/2025

  I am emailing to say that the complaint I sent about midwestern auto group was corrected. While they not intentionally bait and switch me they informed me that the sales person was just misinformed about the vehicle and they fixed it and gave me the vehicle I had had wanted with no extra charges. Not sure what the next step is after reporting them and them fixing it. 
  
  Best,
  Stephanie 
  
  Get Outlook for iOS

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in mid-August to get a routine service check in pREMOVEDaration for a trip. Didn't think much of it while I was waiting, hoping to get oil changed, engine checked out, basic stuff. Turns out my engine has a small oil leak that was detected by a service member. Told that it would be handled as part of the service. Was also asked if I wanted to REMOVEDlace my brakes, but seeing as the price was over $2000(!), I declined. So I go to check out and see a bill for $762.48(!). Tough pill to swallow, but for fixing an oil leak, it's justifiable.Two days later, I get a warning light about my oil being below minimum level. This was strange since I had just had the oil change done and the oil leak fixed. I tolerated it for the trip but when I got back home, I wanted to get it looked at.I bring my car back to Audi Dublin as a follow-up and am told that the oil leak was not fixed in the previous service. It would cost an extra $1300(!). Keep in mind: this now meant I paid $762.48 for a service check and an iffy oil change.Took my car to another service provider and got a routine oil change. As part of that oil change, I was given a REMOVEDort saying that my oil level pre-change was indeed below minimum levels. And for context, this other provider charged under $70 for an oil change. Audi Dublin charged over ten times that much for an oil change that wasn't even performed (or if it was, done incredibly poorly).Obviously, I made a formal complaint with REMOVEDcustomer service for a reimbursement. Not only was I not contacted by the Audi Dublin service provider after leaving multiple voicemails, all I was told by the customer REMOVEDwas "service was done, no reimbursement". I am now out hundreds with a car in a condition that would've been the same had I avoided Audi Dublin to begin with. I hope Audi Dublin makes it right by me by giving me my $762.48 back.

  

  Business Response

  Date: 11/24/2025

  Please be advised; REMOVEDhas issued Check #REMOVEDin the amount of $762.48.  Customer has requested picking check up from REMOVEDMgr.

   

   

  Customer Answer

  Date: 11/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-Owned (CPO) vehicle (2016 Porsche Panamera GTS) On March 19, 2025 and additionally purchased a one-year service contract labeled as CPO+1. After the sale, I discovered that the front suspension included non-OEM parts, which were not disclosed prior to purchase nor noted as exclusions in the warranty documentation provided at sale or at any point during the transaction.Only after the sale did I receive the backdated CPO inspection checklist from March 21, 2025 emailed to me on March 24, 2025, which revealed the presence of non-OEM front suspension components. An independent inspection at the official REMOVEDdealership later confirmed that these parts were not covered under the standard CPO warrantydespite being installed at the time of REMOVEDconcern is that the vehicle was sold as a CPO unitwith implied comprehensive coverageyet this was undercut by the presence of non-OEM parts that were effectively excluded from warranty protection. I believe this reflects a lack of full disclosure regarding warranty limitations and misrepresents the terms typically expected from a CPO purchase.I do not believe it is reasonable or fair for the customer to bear the risk of non-OEM components that were already installed and passed the dealerships CPO inspection. While I understand that non-OEM parts may be permitted under Porsches CPO standards, the issue is that they are excluded from warranty coverage in the event of failure. To resolve this, I am requesting that Porsche Dublin replace the non-OEM front suspension components with genuine OEM parts to ensure full coverage under the standard CPO warranty. This would bring the vehicles condition in line with the expectations of a REMOVEDpurchase and relieve me of the unfair burden of future uncovered repairs.

  

  Business Response

  Date: 08/29/2025

  Please be advised; MAG's VP of Sales has reached out to the customer.   MAG will have the car shipped back to us to correct the problem regarding the non-OEM parts.

  Gio REMOVED, REMOVEDSales

   

  Customer Answer

  Date: 09/10/2025

  Dear Trezon REMOVED,
  
  I am reaching out to follow up on the BBB Complaint ID REMOVED. I do appreciate your assistance in helping me resolve this matter. Recently, Porsche Dublin has reached out and proposed a resolution. There is an action currently required from me in the BBB system. While I am inclined to accept the resolution, I would like to check if it will be okay for me to accept it once the business completes their part of fixing my car. I just want to make sure that they stay true to their promise.
  
  Thankfully,
  REMOVED

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my car for a brake malfunction light, I was then charged $260 for a quick diagnostic which did not end in a resolution. And then she wanted to charge me $1700 just to get rid of the break sensor. which in my opinion is a complete upsell.

  

  Business Response

  Date: 07/25/2025

  Please be advised; we have reviewed our files and do not find this name or phone number.  Are you able to provide a VIN or Receipt/Invoice number?

  Customer Answer

  Date: 08/11/2025

  Please see attached

  

  Business Response

  Date: 08/12/2025

  Customer is not coming up in our system.  Please provide the vehicle's VIN

  

  Business Response

  Date: 08/19/2025

  Please be advised, the vehicle is in our files under the name of REMOVED- this is the reason we needed a VIN to identify.

  I understand your frustration with the charges from our REMOVEDIt's difficult when an unexpected issue arises, especially when the vehicle is no longer under warranty.
  We needed to do a complete inspection of the braking system on your vehicle because it was brought in with aftermarket parts. After the inspection, we provided you with a quote to replace those parts with factory-original ones, but you declined the service. Since our technicians spent time and expertise performing the detailed inspection and diagnosis, we are unable to refund the labor charges for that work.
  Thank you,
  
  REMOVED
  VP,Fixed Operations

   

  Customer Answer

  Date: 08/19/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23653144
  
  I am rejecting this response because: 
  
  Regards,
  
  Jao Hsing

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint with MAG Mini, Dublin, REMOVEDfor repairs needed on 2019 Mini Countryman.

  My intent is to improve service standards, ensuring customers receive accurate, timely, and appropriate information rather than costly, ineffective solutions.

  Timeline and summary of issues: Initial Repair (Nov 29-Dec 3): Dropped off Mini for check engine/drivetrain warnings. Initial quote was $4,500, including $1,500 for tires (declined). Paid $2,880, primarily for an exhaust camshaft sensor.

  Confusing Timelines (Dec 6-9): Told car would be ready Dec 6. On Dec 7 (after I called them), informed repairs would take two weeks due to parts from REMOVED. Loaner arranged Dec 9, but hours later notified car was unexpectedly ready (caused concerns about the actual repair).

  Recurring Issues (Dec REMOVED): Issue recurred immediately upon driving 5 miles from auto shop. Car returned Dec 16 after no driving, yet no follow-up until Dec 30.Escalating

  Costs/Inconsistency: On Dec 30, quoted $2,700, just to reassemble vehicle, with issue unresolved, raising total to $5,580. Manager later revised explanation to "labor costs" without identified parts, weeks later (Jan. 17, after numerous texts and calls) after I asked for specific information regarding repairs, MAG escalated the cost to $9,000 (while nothing had changed), with still no idea what was causing the problem or how much parts would be.

  Poor Communication: Repeated assurances of callbacks rarely fulfilled; forced to initiate nearly all communications. Promised cost reductions not honored. Service relied on video explanations (on their server) lacking clarity and written documentation.

  Sales Pressure: Persistently pushed toward selling or trading the vehicle. Sales provided no specific valuations, only general purchase options, followed by numerous unsolicited calls.

  Effective Independent Repair: An independent Mini specialist resolved the issue promptly (cost $1700 and 2 days) by replacing the valve cover gasket and updating PCM software.

  

  Business Response

  Date: 06/19/2025

  The service director has reached out to the client and is awaiting a call back to discuss the repairs from the 3rd party shop. 
  
  REMOVED
  Service Director

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rodents got into my car while it was at the dealership for service, their response is we are not responsible for it, Except it happened again after I paid for the repair, I have a video of a rodent behind the engine while the car was there.They fixed it the second time, but refuse to take responsibility for the first time. 955+ tax Evidence available

  

  Business Response

  Date: 06/04/2025

  We are working with the owner to resolve his complaint. Our Service Manager REMOVEDis personally handling the vehicle as it is currently here with us at REMOVEDDublin getting resolved.
  

  Customer Answer

  Date: 06/04/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23414090
  
  I am rejecting this response because the response does not have anything to do with the complaint, 
  Per my phone call with him, yesterday before I filed the complaint, Service Manager REMOVEDrefused to accept responsibility for the damage caused by rodents while the car was at the dealership.

  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a REMOVEDcar from Midwestern Auto Group (MAG) of Dublin REMOVEDon 11/27/2024. The printed quote that was given to me on that day by the salesperson (REMOVED) and the Manager (REMOVED) has a price of $35,886.52. I agreed to purchase the car at this price (I have this printed quote with this price still with me). When I went to the back office to sign the paperwork to purchase the car on this day, the Finance Manager (REMOVED) gave me to sign the Agreement/Contract, which listed the price of $36,138.04 that is, $251.52 higher than the agreed price that the salesperson (REMOVED) and the Manager (REMOVED) gave me. The next day, I discovered this difference and went back to the dealership and asked the Finance Manager (REMOVED) to adjust the price to the agreed price of $35,886.52. I showed him the printed quote again. He agreed to mail me a check with the amount of $251.52. I never received the check, and so my wife called the Finance Manager (REMOVED) on February 4 2025 and asked him to mail the check to me. He said that he first had to check with his superiors, and he would call us back. He never called me or my wife. My wife called the Finance Manager (REMOVED) back at that same time multiple times but he was not picking up the phone. On March 21 2025, my wife and I visited the dealership and met with the Finance Manager (REMOVED) and asked him to give us our check. He replied that he first had to check again with his superiors and then he would call me to let me know when I would receive the check. Again, he never called me. So, after 4 months and multiple visits and calls, I have never received the check with the $251.52, despite the fact that the quoted price of $35,886.52 is what the dealership legally committed to charge me and it is the price that I agreed to pay in order to purchase the car. I demand that Midwestern Auto Group (MAG) of Dublin Ohio mail me the check of $251.52.

  

  Business Response

  Date: 03/27/2025

  please be advised; REMOVEDhas issued check number REMOVEDin the amount of $251.52.  

  our apologies for the inconvenience

  Customer Answer

  Date: 04/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:01/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Land Rover of Dublin regarding our extremely frustrating experience with the registration process for our Range Rover, which we purchased for $98,000 on November 28.We bought the vehicle with the clear agreement that the dealership would handle the registration in REMOVEDand send the California license plates and registration to our address. After completing the purchase and payment, they suggested that sending the title to us would supposedly expedite the process, and we agreed to cooperate.However, after two months of back-and-forth communication, we still have not received our license plates or registration. They later claimed they could not send the title to us and would only send it to the bank, stating that the bank would handle the registration. (I have never heard of a bank doing DMV paperwork.) This entire process has been a complete nightmare, filled with unnecessary delays and miscommunication.This dealership has wasted our time and caused endless frustration. The level of unprofessionalism and lack of accountability is shocking. It is essential for businesses to stick to their promises and honor their responsibilitiescustomers deserve REMOVEDthing is clearwhen youre in the process of buying a car, they respond immediately. However, once the sale is completed, they become slow to respond, ignore messages, and require you to chase them for answers. The lack of customer service after the sale is REMOVEDof now, this issue has not been resolved, and I hope someone from the business office sees this complaint and reaches out to me.Thank you for your attention to this matter.REMOVED

  

  Business Response

  Date: 01/30/2025

  REMOVEDWalker 
  Better Business Bureau 
  BBB Dispute Resolution Team 
  1169 Dublin Rd. 
  Columbus, Ohio 43215-1005 
  RE: 
  Case #REMOVED 
  REMOVED 
  REMOVED;
  626 Auto Group 
  Midwestern Auto Group (MAG) & Land Rover Dublin are in receipt of the above consumer complaint, Case #REMOVEDThe following is a detail of the transaction to purchase a 2023 Land Rover, Range Rover, VIN #REMOVEDwhich was initiated in November of 2024. 
  On November 21, 2024, MAG/Land Rover Dublin was contacted regarding the 2023 Land Rover, noted above. As instructed at the time, all paperwork and documents were created and signed only in the name of REMOVEDis a California based agency. The State of REMOVEDand California have tax reciprocity. REMOVEDstated that they should be tax exempt. MAG/Land Rover Dublin requested the proper REMOVEDform be completed to support the tax-exempt status. REMOVEDsent the REMOVEDto us stating that they are a commercial leasing company. The State of Ohio would not accept the exemption as REMOVEDis not registered as an REMOVEDwith the State of REMOVEDthen produced another REMOVEDstating that they are an Out of State Dealer. MAG / Land Rover Dublin then submitted the new paperwork to the State of REMOVEDand the Ohio Title, #REMOVEDwas produced. MAG/Land Rover Dublin received further instructions to forward the Ohio Title, #REMOVEDvia Fed Ex to REMOVEDMAG/ Land Rover Dublin included a refund check, #REMOVEDin the amount of $1,403.00 made payable to REMOVEDThese funds represent the fees originally collected to transfer the Ohio Title to a California title - and obtain California plates. However, it was agreed MAG / Land Rover Dublin would no longer obtain the California title and plates; therefore, a refund was issued for these fees. 
  When REMOVEDreceived the Ohio Title, #REMOVEDand our check, #REMOVEDthey then alerted MAG/Land Rover Dublin that the vehicle was not titled properly. We were asked to change the Ohio title number REMOVEDto read two owners, REMOVED"and/or" 626 Auto Group. *Note Ohio does not recognize "and / or" on vehicle titles. Further we 
  0 
   
   
  O 
   
   
   
  BENTLEY REMOVEDJAGUAR LAMBORGHINI LAND ROVER LOTUS MASERATI MINI PORSCHE ROLLS-REMOVEDVOLVO 
   
   
  were instructed to place a lien with REMOVEDWe were also asked to make the refund check payable to 626 Auto Group. At this time, MAG / Land Rover Dublin requested the return of Ohio title #REMOVEDfrom REMOVEDand asked that the purchase documents be resigned to include both parties and the requested lien information. We also researched our records and could not accommodate refunding the $1,403.00 to 626 Auto Group as we did not receive funds from that company. We had received some funds for the sale via credit card from REMOVEDand we all agreed to refund the credit card $1,403.00. 
  Upon receiving Ohio title #REMOVEDback from REMOVEDalong with the resigned documents, MAG /Land Rover Dublin submitted the title correction to the State of REMOVEDThis presented a new Ohio Title, #REMOVEDWith the instructions of the customer, the Memo Title was emailed to Mr. REMOVED626 Auto Group and REMOVEDFurther, we were instructed to send the original Memo to the lien holder REMOVED 
  At this time, MAG/Land Rover Dublin cannot produce a paper title to REMOVEDand 626 Auto Group because the lienholder, REMOVEDis set up with the State of Ohio as an electronic lienholder. It is our understanding, only REMOVEDcan order a paper title from the State of REMOVEDWe explained this to REMOVED626 Auto Group and Mr. REMOVEDWith the paper title REMOVEDand 626 Auto Group may convert Ohio Title, #REMOVEDto a California Title and obtain California Plates. We have produced a copy of the Memorandum Certificate of Title and instructed REMOVED626 Auto Group and Mr. REMOVEDto contact REMOVEDabout ordering a printed Ohio title so that they may complete the title and registration process in the State of California. 
  Today, 01/30/2025, MAG/Land Rover Dublin spoke with REMOVEDw/ REMOVEDMr. REMOVEDwas reaching out on behalf of our mutual customer, Mr. REMOVEDMr. REMOVEDexpressed that he now understands where the breakdown in the process happened, and he would reach out to Mr. REMOVEDMAG/Land Rover Dublin has offered to assist Mr. REMOVEDand REMOVEDregarding a printed copy of the Ohio Title, #REMOVEDMr. REMOVEDwill assist the buyers with the California title and registration. 
  Regards, 
  REMOVEDBetsacon 
  Comptroller 
  32 
  Midwestern Auto Group 
  Land Rover Dublin 
  REMOVED 
  

  
  

  Customer Answer

  Date: 01/31/2025

  Complaint: 22870360
  
  I am rejecting this response because: 
  
  I have had extensive conversations with REMOVED, Director at REMOVED, and REMOVED. He has confirmed that it is still your responsibility to title the vehicle in REMOVED. REMOVEDsent the required documentation to you this morning, and he advised me to hold off on paying the $1,403 DMV fee for now. However, as 626 Auto Group, we are ready to pay this fee to Land Rover of Dublin at any time.
  
  
  When we decided to purchase this vehicle, Sales Representative REMOVEDwas fully aware of our intent, and we signed a California title application at the time of purchase. The only reason we proceeded with this purchase was because your dealership confirmed that you could title and register the car in REMOVED. This was also the basis on which REMOVEDand REMOVEDapproved and funded the deal.
  
  
  I do not accept your proposed solution. I require the California title, California registration, and California license plates as originally agreed upon.
  
  
  Please take this matter seriously and resolve the issue instead of deflecting responsibility.

   

  REMOVED(REMOVED)

  626 Auto Group

  
  

  

  Business Response

  Date: 02/04/2025

  Please be advised; REMOVEDwill continue to assist with the resources available to us. Out Title Admin is working with Mr.REMOVED.

  

  Business Response

  Date: 02/10/2025

  Please be advised; the registration for the 2023 Land Rover Range Rover for REMOVEDLSR & 626 Auto Group LSE has been completed as of 02/08/2025.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received poor service from this dealer and was grossly over charged for a diagnostic test that I dont believe was accurate and I wasnt able to resolve it from their customer service complaint process. I also have found a part in my cup holder, that I have no idea where they removed it from- that they gave me no information on.

  Customer Answer

  Date: 01/22/2025

  Files attached to original complaint. I tried to attach the receipt here but it wont work. i want my $231 for the diagnostic test/inspection refunded as I never received any report of it and I paid $1200 for the service and labor for what they said was found by it.

  

  Business Response

  Date: 01/29/2025

  My apologies for the delay.  I did respond last week however it is not represented here.

  Our REMOVEDManager has spoken with Ms. REMOVEDThe 2 are meeting this week to correct the issues.

  Best REMOVED

   

   

  Customer Answer

  Date: 02/04/2025

  I agreed to close this complaint and work with them directly but they have not contacted me and when I contacted them I was told they would call me right back but I havent received any calls and that was 6 days ago.

  

  Business Response

  Date: 02/04/2025

  The manager is reaching out again today

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with MAG BMW of Dublin, REMOVED(REMOVED, Sales Consultant) for weeks to find and purchase a 2025 i4. I sent specifications for the i4 I wanted, using the Build Your Own feature on the REMOVEDwebpage, and relied on my sales consultant to find the car via dealer search. Among those specifications were all season tires. I understand the importance of this detail when buying a car in the winter in central REMOVEDI took delivery of the car December 30th, 2024. Soon thereafter I was astonished to find the car was delivered with summer tires. These are utterly useless, and dangerous in winter in central REMOVEDand Ive left the car parked since. I contacted the dealer on January 6th (REMOVED, Sales Manager and REMOVED, Sales Consultant) proposing a no cost swap of these summer tires (with only 94 miles on them) for the REMOVEDstarred specified all seasons I had specd out, but they have not agreed. Rather, they have been slow to respond and indifferent to a situation where I have no use of the vehicle. They show no sense of urgency or commitment to resolving this satisfactorily.The tire manufacturer advise that using summer tires in temperatures below 40 degrees is dangerous and strongly advise against it. Ohios lemon law clearly spells out that any conditions that makes the vehicle unsafe for use qualifies the vehicle as a lemon. This is the case here. As long as the temperatures are below 40, the car is unsafe to use.Attached is the specification for the vehicle I asked the dealer to find, as well as a screenshot of the vehicle application showing that summer tires are on the vehicle.I would like to have the incorrect tires swapped out by the dealer for the correct all season REMOVEDstarred tires I originally specified.

  

  Business Response

  Date: 01/15/2025

  Good Afternoon.  Please be advised; MAG senior management has spoken to REMOVEDand MAG have come to an agreement to discount the requested all season tires.

  Thank you for your assistance 

  Gio REMOVED, REMOVEDSales

  Customer Answer

  Date: 01/15/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22788719
  
  I am rejecting this response because: I have spoken with REMOVEDthe Sales Manager for MAG REMOVED.  Providing the correct tires at a discount will get the car back on the road.  But as I advised REMOVED, it is a start.  I will still be over one thousand dollars out of pocket because the sales staff at REMOVEDdid not correctly vet potential cars for a dealer trade.  They were given written instruction in the form of specifications for the car,  and failed to follow through in making sure these were followed.  Because of this Im having to spend money I otherwise would not have to do.
  
  Regards,
  
  REMOVED