Complaints
This profile includes complaints for AED.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My church is a nonprofit and tax exempt, which ******* has acknowledged but is refusing to issue us a refund on sales tax they charged us. We were charged $15.34 sales on a 9/5/24 order #**********, which had a grand total of $226.36 that was charged to our credit card on 9/16/24 under vendor ****** ******** **** The item we ordered was $235.13, less a 10% discount promo code of $23.51, plus sales tax of $15.34 equals the $226.36 charged to our credit card. We emailed ****** ******** customer service rep ***** ***** ******** from 10/13/24 to 10/17/24, answering her questions and sending supporting documentation, but she has thus far refused to issue us a refund of the $15.34 sales tax. CSR ***** ******** has acknowledged all of these facts, but still does not believe that my church was charged $15.34 in sales tax and that it needs refunded. We are asking that the $15.34 sales tax be refunded ASAP since it should have never been charged in the first place. CSR ***** ******** has acknowledged in her emails that my church is tax exempt, that *******/****** ******** has our tax-exempt documentation on file, and that we should not have been charged sales tax.
Business Response
Date: 10/28/2024
Mr. ******* thank you for reaching out regarding your situation and our sincerest apologies for the time it has taken you to get this error fixed. We reviewed your invoice and found the error, where you were inadvertently charged the discount of $23.51 instead of receiving it. We have noted this error in our system and look to remedy this immediately to ensure it does not happen in the future.
In regards to your transaction, I can confirm we have initiated the refund to your original method of payment today. You should see that refund appear in your account within 3-5 business days, pending how your bank handles the transaction. If you do not see this refund in your account by November 6, 2024, please contact us for further troubleshooting.
Mr. ******* we apologize again for the mixup and the frustration this tax concern must have caused you. We value you as a customer and appreciate your business.
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