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Business Profile

Energy Service Company

IGS Energy

Headquarters

Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

IGS Energy has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • IGS Energy

      6100 Emerald Pkwy Dublin, OH 43016-3248

      BBB accredited business seal
    • Accent Energy

      PO Box 25225 Lehigh Valley, PA 18002

    • IGS Energy

      5181 Natorp Blvd, Ste 135 Mason, OH 45040

    • IGS Energy

      600 Meijer Drive Ste 100 Florence, KY 41042

    • IGS Energy

      25825 Science Park Drive, Suite 150 Beachwood, OH 44122

    Customer Complaints Summary

    • 239 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A guy showed up at my door. Told me I needed to sign stuff for my AEP and columbia gas account. He said I was with them before and just needed to sign updated form. I was with *** before and assumed that they were bought by ***. When I recieved my next utility bills, both were drastically increased. I am disabled and on fixed income. My AEP was increased by $150 and gas by $80. I canceled the *** account and then was told I needed to pay $199 each for the cancelation. Spoke to an employee about all of this. They then left a note at my house to restart their service or I would be charged the $400. They are using shady practices and overcharging people.

      Business Response

      Date: 07/23/2025

      Good morning,

      IGS shows the account was enrolled on 04/16/2025 via home energy agent.

      IGS shows the welcome email that contract terms was opened by the customer.

      Apr 16, ************   - Communication Sent
      Welcome Packet

      Status: OPENED
      Email Address: *****************************
      Mailing Address: N/A

      IGS shows both accounts are in the process of dropping.  Each contract has an eft of $199.00.

      Due to the fact contract is past the 7 day recission window and welcome email was opened both *** will stand.

      Customer Answer

      Date: 07/23/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23636755

      I am rejecting this response because: 
       I was very mislead by your worker who should up to my address under false pretenses. Stating i was renewing my energy bill with a company i previously was with.  Further more i have spoken to several of your past customers who have had this same experience of misleading information,  significant increase on their bills,  and outrages cancelation fees.  If you do not do anything in regards to this matter i will contact a lawyer to investigate your business practices of finically harming disabled individuals.  
      Regards,

      ****** *****

      Business Response

      Date: 07/28/2025

      Good afternoon

      IGS shows the accounts are in the process of dropping. *** waived the early termination fee on both accounts.

       

      Thank you,

      IGS Energy.

      Customer Answer

      Date: 07/29/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ****** *****
    • Initial Complaint

      Date:07/20/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An individual from *** showed up at my door and talked to me about what they had to offer. I noticed that he began writing down information about me on his tablet while we were talking. He was very pushy. I told him I was not interested in *** as they were charging higher prices than what I was currently paying. After that I began receiving charges from *** on my regular gas bill anyway. I would like to stop being charged for *** service that I never authorized. They shouldn't be allowed to just sign people up for services.

      Business Response

      Date: 07/23/2025

      Good afternoon,

       

      IGS will need the customer address to address concern further.

      IGS was able to review the customer bill, looking at the bill it appears the account is being bill via *** program.  

      The utility placed the account with IGS as the *** supplier.  IGS did not enroll the account, in order for IGS to double check please provide address.


      Thank you,

      IGS Energy

       

       

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prepaid estimate requested on7/9/25. We were told it would be 3-5 business days. We called 7/15/25 and were told it would be available soon. We called on 7/16/25 and they had no record of any request before 7/15/25. We called today 7/17/25 and spoke with the supervisor Mishenna and we were told prepaid estimate had an issue and they are telling us we will have the quote end of day 7/18/25.

      Business Response

      Date: 07/23/2025

      Can you please provide an account number or type of service this is for?

      IGS is not showing a gas or electric account.

       

      Thank you,

      IGS Energy

    • Initial Complaint

      Date:06/11/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted with IGS for natural gas and electric supply. My current contract ended on June 28, 2025. I received several renewal notices from them starting in *****, 2025. I renewed my contract on May 12, 2025, early. They immediatley sent the renewal to the utilities. The utilities then started billing at the new rates starting with the ***** billing. I contacted *** stating that my new contract should start when my old contract ended June 28. *** said that is not how they do things. Because I renewed early, the new prices when into effect immediatly. *** stated that I should have called to renew and MAYBE they could have held the renewal. I asked to cancel my contract and *** told me that the fee is $99 per contract. I believe that my old contract should still be in effect and that I should be allowed to cancel with no fee. Columbia Gas is working with me to see if there will be a credit.

      Business Response

      Date: 06/12/2025

      Good morning,

      IGS is sorry for the confusion. *** must send the enrollment request to the utility same business day. This caused the account to renew year.
      IGS will adjust the difference.
      Electric:For May you used 564 Khw.  at the rate of *****, the old rate was *****. A price difference of .03 cents, adjustment amount of $16.92.
      For June you used 671 khw at the rate of *****, the old rate was *****. A price difference of .03 cents, adjustment amount of $20.13.

      Gas 
      for May you used 27 ccf at the rate of *****, the old rate was .699, A price difference of ***** cents, adjustment amount of $5.40.
      We have not yet received your June usage. Once your June usage is received IGS will mail a refund check.

       

      Customer Answer

      Date: 06/13/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23454089

      I am rejecting this response because:   IGS had ample time to offer me a solution to the problem.  I spoke with ********* on June 6 and she advised me that there was nothing they could do to change the renewal.  Her solution was for me to contact the utilites and see if they could correct the billing or issue a credit.  After further conversation with her she told me she would talk to someone for further consideration and someone would get back with me.  ******* called me on June 10 and bascially said the exact same things that ********* had told me.  I called ********* back that same day and we went all through the exact same conversation that I had on June 6 and 10.  I told ********* that I wanted to change suppliers without having to pay the cancellation fee ($99 per contract) because my original contract had not run out as of June 10.  Contract ended June 28, 2025.  She advised me that there was no way for that to happen.  I could either pay the cancellation fee or work with the unility companies to try to get a credit.  Nothing more she could do.  I want new a supplier! I no long want to business with IGS!

      Regards,
      ****** ******

      Business Response

      Date: 06/16/2025

      Good morning,

       

      Would you like IGS to cancel your contract and waive eft?

       

      Thank you,

      IGS Energy

      Customer Answer

      Date: 06/18/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23454089

      I am rejecting this response because:    I contacted Columbia Gas of Ohio, spoke with ******* (I was instructed by ********* IGS to contact the utility companys).  ******* advised me that the problem was with IGS and there was nothing they could do.  I want reimbursement for the difference in my May and June ******** and gas bills as offered by IGS.  Also, I want released from the contract with *** with no early termination fee, so that I can contract with another supplier.

      Regards,

      ****** ******

      Business Response

      Date: 06/18/2025

      IGS has processed the cancellation for both accounts and waived the EFT.

      IGS will send the request to the utilities today, it can take one to two billing cycles to see IGS removed from your billing.


      Thank you,

      IGS Energy

      Customer Answer

      Date: 06/19/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23454089

      I am rejecting this response because: There was no mention of reimbursement to me for overpayment to the gas and electric companys as stated in the Massage from Business dated June 12, 2025.  This was included in my last response as settlement of the claim.

      Regards,


      ****** ******

      Business Response

      Date: 06/23/2025

      IGS will issue credit once we receive last bills.

       

      Customer Answer

      Date: 06/25/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23454089

      I am rejecting this response because:   Will accept response on receipt of the check.

      Regards,

      ****** ******
    • Initial Complaint

      Date:06/07/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed with *** on 4/7/2025 with agent stating g fixed rate for 3 years lower than paying with AES but upon receiving first AESC bill 6/6/2025 40 more per month as AES supply 7.3 IGS ***** per KW with less usage than prior month supplier IGS 40 more month. I called got supervisor ***** on 6/6/2025 and she stated signed 3 year fixed rate but price could change very contradictive . I stated agent signed me up said be lower current rate but obviously is not since 40 more per month as supplier and I also called agent who signed and said no longer works there. I was scammed by this agent and company .My AES account is ************ IGS account *******. I cancelled today because was scammed and charging me 199 which I will not pay . cancellation DPL21182576 again a rip off.

      Business Response

      Date: 06/09/2025


      Thanks for your feedback. Were sorry to hear you have not had a good experience. IGS will be reaching out to review your experience.

       

      Thank you,

      IGS Energy

      Customer Answer

      Date: 06/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      **** *********
    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An employee that stopped at my house misrepresented the purpose of him asking to look at my energy bills. He told me that my meter was being replaced with a bunch of my neighbors and he needed my information. When I reviewed the material he left me, I discovered that I had been bamboozled by this young man. I called ISG and they assured me my account with them had not yet been processed and I had nothing to worry about. My electrict bill has double for the last 4 months and I cant get this resolved.

      Business Response

      Date: 05/30/2025

      Good morning,

      IGS shows the gas and electric enrolled on 02/12/2024 via a home energy agent.

      The electric was enrolled for a fixed rate of ***** per khw for 12 months, with an eft of $99.00. Signed contract attached.

      A copy of the terms was emailed on 02/12/2025 and opened.

      Feb 12, 2024 1:34:51 PM

      Communication - Communication Sent

      Welcome Packet
      Hide Details
      View Document
      Status: OPENED
      Email Address: ****************************

      IGS spoke with Mr. ****** on 04/01/2024 regarding his gas and electric contract.  At that time Mr. ****** cancelled the gas and kept the electric.

      IGS sent a contract renewal notice on 12/17/2024.  IGS received a cancellation notice form the utility on 05/30/2025.

      The electric is no longer active with IGS.  

      No credit is due as there was a signed contract and renewal notice was sent. 

       

      Thank you,

      IGS Energy

      Business Response

      Date: 05/30/2025

      Good morning,

      IGS shows the gas and electric enrolled on 02/12/2024 via a home energy agent.

      The electric was enrolled for a fixed rate of ***** per khw for 12 months, with an eft of $99.00. Signed contract attached.

      A copy of the terms was emailed on 02/12/2025 and opened.

      Feb 12, 2024 1:34:51 PM

      Communication - Communication Sent

      Welcome Packet
      Hide Details
      View Document
      Status: OPENED
      Email Address: ****************************

      IGS spoke with Mr. ****** on 04/01/2024 regarding his gas and electric contract.  At that time Mr. ****** cancelled the gas and kept the electric.

      *** sent a contract renewal notice on 12/17/2024.  IGS received a cancellation notice form the utility on 05/30/2025.

      The electric is no longer active with IGS.  

      No credit is due as there was a signed contract and renewal notice was sent. 

       

      Thank you,

      IGS Energy
    • Initial Complaint

      Date:05/27/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A representative form IGS energy came to the house and said they can lower my utility which I agreed with. I called ********** after signing a contract they weren't lower. I called to cancel services and they want to charge me about three hundred dollars for early disconnection. This was never told to me by the representative. The contract was signed May 9th and I called to cancel May 27th. Had I known the rate was higher I never would've agreed. I don't feel I should've to pay additional fees for deception.

      Business Response

      Date: 06/03/2025

      Thank you for reaching out to IGS Energy.  IGS has tried to reach you to review your concern. Please return out call so we can review what took place at your door.

       

      Thank you,

      IGS Energy

      Customer Answer

      Date: 06/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ******* ********
    • Initial Complaint

      Date:05/23/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Said when I first signed up I would only be charged 4.59 per kw , been over charging me since Aug 2024

      Business Response

      Date: 05/27/2025

      Good afternoon,

       

      IGS shows the account was enrolled for a fixed of ***** per for 12 months on 05/15/2024. Proof of sale attached.

      IGS left a voicemail asking for copy of contract for the lower rate.  

      Thank you,

      IGS Energy.

    • Initial Complaint

      Date:05/15/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      IGS energy representative signed me up for their service without my consent.

      Business Response

      Date: 05/19/2025

      Thank you for reaching out to IGS. *** shows we spoke to with the customer on 05/15/2025 and advised *** would cancel the account. *** also placed the account on our Do not solicit list.

       

       

      IGS explain our agent was at the home for 12 mins on 08-13-2021.  IGS must be provided with a utility account number in order to enroll.

      Proof of enrollment attached.

       

      Thank you,

      IGS Energy

       

    • Initial Complaint

      Date:05/15/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2024, *** contacted me about being my gas service provider. The rates were good and they said there was no early termination fee. In March 2025, contacted me stating there was an administrative error and they need to fix it. I was once again informed there was no contract fee and the solicitor just told me where to sign under the guise that it was the same previous contract from 2024. What I was not informed of was that the rates were not the promised $0.55/0.65 cents per unit from September, but it was a new rate of $1.10 per unit under a new contract. This was not fixing the existing contract; this was a guise to manipulate me into a new contract. The solicitor rushed me through the process and told me what to say when asked (when they were supposed to have left).When I went to change providers a few days ago, they're now trying to charge me a $149 dollar cancellation fee. When I called to talk about this and what happened in September, they told me I was sent emails and "I opened these emails" (which is impossible to even verify without requesting a read receipt, and I just found these emails buried deep inside my spam folder). The manager I talked to also said they'd send me a transcript and review of what we spoke about on the phone (so I could have a paper trail), and they have refused to do so.This is beyond unethical and a scam. This is not what I was told by the solicitor. This is something I'll need to inform my followers to make sure they're not falling for the same scam. What I want is the early cancellation fee removed as well as a guarantee that I'm no longer on any solicitor list now and going forward.

      Business Response

      Date: 05/16/2025

      Thank you for reaching out to IGS Energy.

      IGS will be contracting you to review your concern.

       

      Thank you,

      IGS Energy

      Customer Answer

      Date: 05/16/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23332470

      I am rejecting this response because:

      Previously requested contact/information has been ignored. I have no guarantees that theyll actually reach out to me on this  


      Regards,
      ****** *****

      Customer Answer

      Date: 05/16/2025

      I see that an email has been sent now. I would like to close this complaint as an acceptable response. Thank you. 

      Customer Answer

      Date: 05/30/2025

      Ive sent an email on 5/22/25 to reopen this case with additional details. Ive heard no response from you all. Please reopen this case with the provided documentation. 

      Customer Answer

      Date: 06/03/2025


      ****** ***** <**********************************************>
      Attachments
      Thu, May 22, 6:47 PM (12 days ago)
      to **********************************************************************************************

      I need to reopen this complaint. *** has been calling me for days to discuss issues with my "plan".  According to ***, when IGS "cancelled" my fee, they claimed that on the 16th (day after complaint was filed) that my gas provider, Columbia Gas of Ohio (CGO), reenrolled me with then in a new contract. Attached are emails for documentation:

      1_CGO_IGS_Enroll_032625.eml
      This is the email *** sends when you sign up for a service provider. I received this when *** manipulated/lied to me about fixing the 09/XX/2024 contract (which is where the original complaint was from)
      2_CGO_Cancel_051525.eml
      This is the email *** sends when you cancel a service provider (in this case IGS).
      3_IGS_Cancel_051525.eml
      This is the email that *** sends you when you cancel their service.
      4_IGS_Cancellation_Fee_051525.eml
      This is the email about the cancellation fee (which is where the original complaint was from)
      5_IGS_Cancellation_Fee_Reversal_051625.eml
      This is the email about reversing the fee, which was sent after the BBB complaint and their response of "IGS will be contracting you to review your concern."

      There are several issues with all of this: 

      *** claims that *** opened a new contract. I have received no email from *** (that would be similar to 1_CGO_IGS_Enroll_032625.eml)
      I have received no email from IGS claiming that I was reenrolled by CGO.
      I contacted CGO via phone, and they informed me that they did NOT reenroll me back into IGS on the 16th.
      I did not authorize ANY reenrollment with IGS
      IGS claims that the removal of the $149 fee was not for a resolution for the BBB complaint, but due to the "reenrollment" by CGO.

      This is unacceptable, unethical, and potentially illegal. Now that I've called them to "re-cancel", they said that they would be sending me another invoice with the $149 fee. What I wanted was the early cancellation fee removed (due to the predatory manipulation) as well as a guarantee that I'm no longer on any solicitor list. They were informed that I do not want to do any business with them on 05/15/25. I still want the fee removed, but now I'm concerned that they'll find a way to "reenroll" me without consent, forcing us to do this cycle again. I have NO intentions of paying this fee, and if these manipulations continue, I will be forced to escalate this to the ***'s *****************************.

      Business Response

      Date: 06/04/2025

      Good morning,

      IGS processed the request to cancel on 05/15/2025, this request can take one to two billing cycles to complete.  On 05/16/2025 IGS received a recission of the drop request from the utility.

      On the same day we also received a drop request from the utility. *** shows billing stopped on 05/13/2025. *** does not that there was a delay in the cancel.  The utility would need to explain why a recission of the drop was sent to us.  IGS does not feel this change the day the account left us.

      Thank you, 

      IGS Energy

      Customer Answer

      Date: 06/04/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23332470

      I am rejecting this response because: 

      As attached, there was no notification of any reversal, and according to Columbia of ****, they cannot/will not rescind/reenroll a customer without their request and written consent. Neither of these were provided. Further contrary to what *** stated, the cancellation request by me to Columbia Gas was to remove me from a 3rd party service to their service directly, avoiding any further outside contract with a gas supplier.

      When returning one of the several spammed phone call from the *** **** she aggressively and antagonistically claimed it was Columbia Gas doing this without my consent and that theyll now charge me another $149 if I choose to cancel again. Calling ************ informed me that they cannot do it and its something Id have to request. I tried to called back the *** *** I talked to shortly prior to find I couldnt talk to them (even though I stated Ill be calling them right back after my phone call with Columbia Gas).

      I have provided several points of evidence on this matter, whilst *** continues to provide no evidence to justify their baseless story.  The last time this was resolved, *** only claimed theyd reach out to review my concern. The only reaching out *** did was send the email saying the fee was waived. There was no further contact about any reenrollment or that the waiving of the fee was due to such. Any reasonable person would have believed the waving of the fee was in response to the BBB complaint, since it was the requested resolution.

      As aforementioned, the resolution I want is their threatened $149 fee waived and no further contact from the business. Last time, one was satisfied under false pretenses whilst the other was ignored. This time, I want an email stating that the fee is waived due to this and that theyll have no future contact with myself as I do NOT want any ambiguity from them to allow for another reenrollment by third party without consent. 
      Regards,

      ****** *****

      Business Response

      Date: 06/05/2025

      Good morning,
      IGS shows the account stopped bill with us on 05-13-2025, IGS waived the $149.00 early termination fee on May 15, 2025.

      The account is now cancelled, and no eft will be charged.  IGS also added your address and phone number to our Do not contact list.

       

      Thank you,

      IGS Energy

       

       

      Customer Answer

      Date: 06/05/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23332470

      I am rejecting this response because: 

      The last time we went through this, the $149 was cancelled. *** called me a week later to tell me it was only cancelled because I reenrolled, not because of the BBB complaint. How do I know that this wont happen again? I want an email stating this explicitly to the email I have on file ************************** from someone at the business and from their business email (with the domain of *******). Every time they said theyd email me what was said for documentation, they failed to follow through with this.

      Once I receive an email from the appropriate domain with the information they stated, I will consider this resolved. Until then, it is not.

      Regards,

      ****** *****

      Business Response

      Date: 06/06/2025

      IGS will send an email confirming the $149.00 will not be charged and the account was added to our DNS list.

       

      Thank you,

      ****

      Customer Answer

      Date: 06/06/2025

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 23332470

      I am rejecting this response because: 

      I have received the requested email. However, I was informed that I had an active home warranty plan with them, which I dont recall signing up for, and I asked them on the first phone call to remove all services. I have responded to the email requesting all services through them to be cancelled. Once I get a confirmation email stating I have no services through them, I will resolve this case  

      Regards,

      ****** *****

      Customer Answer

      Date: 06/06/2025

      Have received an email cancelling home warranty. Id like to mark this a resolved. However, if any further fees arise, I will reopen this case. 

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