Business Profile

Energy Service Company

IGS Energy

Headquarters

Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
88 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint involves an account dispute with ********************** from April 2025. Attached in chronological order are emails between me and two representatives of ***, **** ****** and a customer service agent *******. I feel that I was misled by Mr. ****** in the timeframe I had to react to a renewal of a favorable electricity rate from **** purchased firm MC^2 (files 1-3). I had informed Mr. ****** that I was going to be on vacation during the 55 days and he assumed that I would still have time to renew the rate from MC^2 upon my return. Also, he gave me the impression that I would need to meet him personally at my home in order to confirm the rate. Later, Mr. ****** instructed me to follow the online renewal process, which actually worked to my disadvantage; nevertheless, in file 11 he confirmed ************* rate of the 8.89 is good for 2 years! Youre all good until then. ******* also confirmed to me over the phone that my electricity rate would be fixed until 6/24/2027 at $0.0889. I agreed to this, but I decided to inquire about my earlier confusing interactions with Mr. ****** regarding the timeline. ******* asked me to forward prior MC^2 statements (files *****d) which show MC^2s last consistent electricity rate of $0.0665. Soon thereafter, ******* informed me that the rate from MC^2 was null and that I could not inherit it with IGS; rather, I would have the fixed rate of $0.0889. Again, I agreed to this. ******* then reneged (file 13) on the fixed rate, asserting that I was not eligible for it and instead enrolled with a variable rate. I was told in a follow-up call with ******* that if I decided to leave ***, my bundle rate with gas would cancel and subsequently increase. I believe due to IGSs incompetence I am entitled to a fixed electricity rate inherited from MC^2 of $0.0665 until 6/24/2027 and that it should be bundled with my current gas rate. I should also be reimbursed from the end of the MC^2 agreement, which I believe is 6/24/2025. Thank you.
Business Response
Date: 08/01/2025
Good morning,

IGS has left a message for the customer to call and review the account. Please call ************.
IGS shows the MC2 contract expired with the May 2025 billing cycle. IGS shows the rate of ***** was honored till 06/24/2025.
The new contract rate began on 06/25/2025 at the rate of .0889.

Thank you,
IGS Energy

Customer Answer
Date: 08/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.
**** was clear and aware of my complaint and we reached a very good resolution.

Regards,

******* ********
Initial Complaint
Date:07/22/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A guy showed up at my door. Told me I needed to sign stuff for my AEP and columbia gas account. He said I was with them before and just needed to sign updated form. I was with *** before and assumed that they were bought by ***. When I recieved my next utility bills, both were drastically increased. I am disabled and on fixed income. My AEP was increased by $150 and gas by $80. I canceled the *** account and then was told I needed to pay $199 each for the cancelation. Spoke to an employee about all of this. They then left a note at my house to restart their service or I would be charged the $400. They are using shady practices and overcharging people.
Business Response
Date: 07/23/2025
Good morning,
IGS shows the account was enrolled on 04/16/2025 via home energy agent.
IGS shows the welcome email that contract terms was opened by the customer.
Apr 16, ************ - Communication Sent
Welcome Packet

Status: OPENED
Email Address: *****************************
Mailing Address: N/A
IGS shows both accounts are in the process of dropping. Each contract has an eft of $199.00.
Due to the fact contract is past the 7 day recission window and welcome email was opened both *** will stand.
Customer Answer
Date: 07/23/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23636755

I am rejecting this response because:
I was very mislead by your worker who should up to my address under false pretenses. Stating i was renewing my energy bill with a company i previously was with. Further more i have spoken to several of your past customers who have had this same experience of misleading information, significant increase on their bills, and outrages cancelation fees. If you do not do anything in regards to this matter i will contact a lawyer to investigate your business practices of finically harming disabled individuals.
Regards,

****** *****
Business Response
Date: 07/28/2025
Good afternoon
IGS shows the accounts are in the process of dropping. *** waived the early termination fee on both accounts.

Thank you,
IGS Energy.
Customer Answer
Date: 07/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *****
Initial Complaint
Date:07/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An individual from *** showed up at my door and talked to me about what they had to offer. I noticed that he began writing down information about me on his tablet while we were talking. He was very pushy. I told him I was not interested in *** as they were charging higher prices than what I was currently paying. After that I began receiving charges from *** on my regular gas bill anyway. I would like to stop being charged for *** service that I never authorized. They shouldn't be allowed to just sign people up for services.
Business Response
Date: 07/23/2025
Good afternoon,

IGS will need the customer address to address concern further.
IGS was able to review the customer bill, looking at the bill it appears the account is being bill via *** program.
The utility placed the account with IGS as the *** supplier. IGS did not enroll the account, in order for IGS to double check please provide address.

Thank you,
IGS Energy
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prepaid estimate requested on7/9/25. We were told it would be 3-5 business days. We called 7/15/25 and were told it would be available soon. We called on 7/16/25 and they had no record of any request before 7/15/25. We called today 7/17/25 and spoke with the supervisor Mishenna and we were told prepaid estimate had an issue and they are telling us we will have the quote end of day 7/18/25.
Business Response
Date: 07/23/2025
Can you please provide an account number or type of service this is for?
IGS is not showing a gas or electric account.

Thank you,
IGS Energy
Initial Complaint
Date:06/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted with IGS for natural gas and electric supply. My current contract ended on June 28, 2025. I received several renewal notices from them starting in *****, 2025. I renewed my contract on May 12, 2025, early. They immediatley sent the renewal to the utilities. The utilities then started billing at the new rates starting with the ***** billing. I contacted *** stating that my new contract should start when my old contract ended June 28. *** said that is not how they do things. Because I renewed early, the new prices when into effect immediatly. *** stated that I should have called to renew and MAYBE they could have held the renewal. I asked to cancel my contract and *** told me that the fee is $99 per contract. I believe that my old contract should still be in effect and that I should be allowed to cancel with no fee. Columbia Gas is working with me to see if there will be a credit.
Business Response
Date: 06/12/2025
Good morning,

IGS is sorry for the confusion. *** must send the enrollment request to the utility same business day. This caused the account to renew year.
IGS will adjust the difference.
Electric:For May you used 564 Khw. at the rate of *****, the old rate was *****. A price difference of .03 cents, adjustment amount of $16.92.
For June you used 671 khw at the rate of *****, the old rate was *****. A price difference of .03 cents, adjustment amount of $20.13.

Gas
for May you used 27 ccf at the rate of *****, the old rate was .699, A price difference of ***** cents, adjustment amount of $5.40.
We have not yet received your June usage. Once your June usage is received IGS will mail a refund check.

Customer Answer
Date: 06/13/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23454089

I am rejecting this response because: IGS had ample time to offer me a solution to the problem. I spoke with ********* on June 6 and she advised me that there was nothing they could do to change the renewal. Her solution was for me to contact the utilites and see if they could correct the billing or issue a credit. After further conversation with her she told me she would talk to someone for further consideration and someone would get back with me. ******* called me on June 10 and bascially said the exact same things that ********* had told me. I called ********* back that same day and we went all through the exact same conversation that I had on June 6 and 10. I told ********* that I wanted to change suppliers without having to pay the cancellation fee ($99 per contract) because my original contract had not run out as of June 10. Contract ended June 28, 2025. She advised me that there was no way for that to happen. I could either pay the cancellation fee or work with the unility companies to try to get a credit. Nothing more she could do. I want new a supplier! I no long want to business with IGS!
Regards,
****** ******
Business Response
Date: 06/16/2025
Good morning,

Would you like IGS to cancel your contract and waive eft?

Thank you,
IGS Energy
Customer Answer
Date: 06/18/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23454089

I am rejecting this response because: I contacted Columbia Gas of Ohio, spoke with ******* (I was instructed by ********* IGS to contact the utility companys). ******* advised me that the problem was with IGS and there was nothing they could do. I want reimbursement for the difference in my May and June ******** and gas bills as offered by IGS. Also, I want released from the contract with *** with no early termination fee, so that I can contract with another supplier.

Regards,

****** ******
Business Response
Date: 06/18/2025
IGS has processed the cancellation for both accounts and waived the EFT.
IGS will send the request to the utilities today, it can take one to two billing cycles to see IGS removed from your billing.

Thank you,
IGS Energy
Customer Answer
Date: 06/19/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23454089

I am rejecting this response because: There was no mention of reimbursement to me for overpayment to the gas and electric companys as stated in the Massage from Business dated June 12, 2025. This was included in my last response as settlement of the claim.
Regards,

****** ******
Business Response
Date: 06/23/2025
IGS will issue credit once we receive last bills.

Customer Answer
Date: 06/25/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23454089

I am rejecting this response because: Will accept response on receipt of the check.

Regards,

****** ******
Initial Complaint
Date:06/07/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed with *** on 4/7/2025 with agent stating g fixed rate for 3 years lower than paying with AES but upon receiving first AESC bill 6/6/2025 40 more per month as AES supply 7.3 IGS ***** per KW with less usage than prior month supplier IGS 40 more month. I called got supervisor ***** on 6/6/2025 and she stated signed 3 year fixed rate but price could change very contradictive . I stated agent signed me up said be lower current rate but obviously is not since 40 more per month as supplier and I also called agent who signed and said no longer works there. I was scammed by this agent and company .My AES account is ************ IGS account *******. I cancelled today because was scammed and charging me 199 which I will not pay . cancellation DPL21182576 again a rip off.
Business Response
Date: 06/09/2025

Thanks for your feedback. Were sorry to hear you have not had a good experience. IGS will be reaching out to review your experience.

Thank you,
IGS Energy
Customer Answer
Date: 06/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *********
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An employee that stopped at my house misrepresented the purpose of him asking to look at my energy bills. He told me that my meter was being replaced with a bunch of my neighbors and he needed my information. When I reviewed the material he left me, I discovered that I had been bamboozled by this young man. I called ISG and they assured me my account with them had not yet been processed and I had nothing to worry about. My electrict bill has double for the last 4 months and I cant get this resolved.
Business Response
Date: 05/30/2025
Good morning,
IGS shows the gas and electric enrolled on 02/12/2024 via a home energy agent.
The electric was enrolled for a fixed rate of ***** per khw for 12 months, with an eft of $99.00. Signed contract attached.
A copy of the terms was emailed on 02/12/2025 and opened.
Feb 12, 2024 1:34:51 PM

Communication - Communication Sent

Welcome Packet
Hide Details
View Document
Status: OPENED
Email Address: ****************************

IGS spoke with Mr. ****** on 04/01/2024 regarding his gas and electric contract. At that time Mr. ****** cancelled the gas and kept the electric.
IGS sent a contract renewal notice on 12/17/2024. IGS received a cancellation notice form the utility on 05/30/2025.
The electric is no longer active with IGS.
No credit is due as there was a signed contract and renewal notice was sent.

Thank you,
IGS Energy
Business Response
Date: 05/30/2025
Good morning,

IGS shows the gas and electric enrolled on 02/12/2024 via a home energy agent.

The electric was enrolled for a fixed rate of ***** per khw for 12 months, with an eft of $99.00. Signed contract attached.

A copy of the terms was emailed on 02/12/2025 and opened.

Feb 12, 2024 1:34:51 PM

Communication - Communication Sent

Welcome Packet
Hide Details
View Document
Status: OPENED
Email Address: ****************************

IGS spoke with Mr. ****** on 04/01/2024 regarding his gas and electric contract. At that time Mr. ****** cancelled the gas and kept the electric.

*** sent a contract renewal notice on 12/17/2024. IGS received a cancellation notice form the utility on 05/30/2025.

The electric is no longer active with IGS.

No credit is due as there was a signed contract and renewal notice was sent.

Thank you,

IGS Energy
Initial Complaint
Date:05/27/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A representative form IGS energy came to the house and said they can lower my utility which I agreed with. I called ********** after signing a contract they weren't lower. I called to cancel services and they want to charge me about three hundred dollars for early disconnection. This was never told to me by the representative. The contract was signed May 9th and I called to cancel May 27th. Had I known the rate was higher I never would've agreed. I don't feel I should've to pay additional fees for deception.
Business Response
Date: 06/03/2025
Thank you for reaching out to IGS Energy. IGS has tried to reach you to review your concern. Please return out call so we can review what took place at your door.

Thank you,
IGS Energy
Customer Answer
Date: 06/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* ********
Initial Complaint
Date:05/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Said when I first signed up I would only be charged 4.59 per kw , been over charging me since Aug 2024
Business Response
Date: 05/27/2025
Good afternoon,

IGS shows the account was enrolled for a fixed of ***** per for 12 months on 05/15/2024. Proof of sale attached.
IGS left a voicemail asking for copy of contract for the lower rate.
Thank you,
IGS Energy.
Initial Complaint
Date:05/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IGS energy representative signed me up for their service without my consent.
Business Response
Date: 05/19/2025
Thank you for reaching out to IGS. *** shows we spoke to with the customer on 05/15/2025 and advised *** would cancel the account. *** also placed the account on our Do not solicit list.

IGS explain our agent was at the home for 12 mins on 08-13-2021. IGS must be provided with a utility account number in order to enroll.
Proof of enrollment attached.

Thank you,
IGS Energy

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