Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Epcon Communities, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEpcon Communities, Inc.

            Condominium
            BBB accredited business

            Additional business information

            Additional Info:
            Epcon Communities was founded in 1986 in Dublin, Ohio offering construction of single-story living communities. In 1995, the Epcon Communities Franchising company was established offering to partner with other home builders nationwide through a license to use their construction plans. The scope of this BBB Business Review concerns the company's headquarters and franchisor marketplace activity in Central Ohio. Other BBB Business Reviews on independent Epcon Communities franchisees in other cities and states are available at http://www.bbb.org/ 
            See all additional business information

            Contact Information

            500 Stonehenge Pkwy

            Dublin, OH 43017-7572

            Get Directions
            Visit Website
            (614) 761-1010

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/22/1993

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Developer and builder of condominium and single family communities. 

            Products & Services

            Developer and builder of condominium and single family communities. 

            Business Details

            Location of This Business
            500 Stonehenge Pkwy, Dublin, OH 43017-7572
            BBB File Opened:
            11/13/1990
            Years in Business:
            38
            Business Started:
            1/1/1986
            Business Incorporated:
            8/1/1988
            Accredited Since:
            6/22/1993
            Type of Entity:
            Corporation
            Alternate Business Name
            • EPCON Realty Inc.
            • Epcon Investments, LLC
            • Epcon Properties, Inc.
            • EPCON Communities
            • Epcon Communities Franchising, Inc.
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. Ed Bacome, Principal
            • Mr. Philip G. Fankhauser, Principal
            • Ms. Karen Antill, Administrative Manager
            • Mr. Stew Walker, Vice President of Construction
            • Mr. Joel D Rhoades, Regional President
            Contact Information

            Principal

            • Mr. Ed Bacome, Principal
            • Mr. Philip G. Fankhauser, Principal

            Customer Contact

            • Ms. Karen Antill, Administrative Manager
            • Mr. Stew Walker, Vice President of Construction
            Additional Contact Information

            Fax Numbers

            • (614) 761-1155
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I filed a complaint on the anniversary of my closing date regarding my warranty issues 1) a crack in the concrete slab on my front porch. 2) A heating problem caused my heat to go out four times during the winter months, so the HVAC company requested I notify Epcon. 3) a bush that may need replacement. To date, I have not been contacted, nor to the best of my knowledge, has anyone been out to investigate my complaint. I have made four attempts to resubmit to **************************************. Which is no longer recognized as an email address.
            Read More
            Read 9 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scott B

            02/21/2024

            Epcon installed my solid core doors, including a glass door and exterior doors with half inch screws. My doors are falling off their hinges and their response is to replace a few of them with longer screws and told me that what they installed was adequate. I am left to wonder where else they used half inch screws. Epcon has a solid reputation but our experience was the complete opposite. I could go on and on with what we witnessed and have been subjected to thus far including harassment.

            Epcon Communities, Inc. Response

            03/07/2024

            The screws in question are installed by the manufacturer of the pre-hung door and are standard practice across the industry. In situations where the screw loosens, albeit from use, removal of the door for painting etc., best practice is to add a longer screw to allow for a secure attachment through the jamb and into the framing member. This proven method resecures the door and allows for proper operation. As the Builder, we do not dictate the size of screw manufacturers or distributors use. They follow industry standards.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.