Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 437 total complaints in the last 3 years.
- 143 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people took money from my account without my physical card present or permission. I told them I was filing for bankruptcy, and they lied to me and said they wouldn't charge my checking against my will but did so anyways. Now I am withdrawn from my checking account and on the verge of being homeless. These loan shark debt merchants should be ridden out of town on a rail! They fraudulently used my checking account against my permission and will and also lied to me.
Business Response
Date: 11/18/2022
*******************
Thank you for the opportunity to respond to the complaint
filed by ******* ****** (Complainant). CheckSmart, a member of the Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize, the Complainant states CheckSmart withdrew
money from their bank account without his card present or permission. He is
requesting a refund.
A review of our records did not reveal the Complainant ever
having a loan with CheckSmart, but rather they entered into a line of credit
with *** ******* **** ***, which does business as *** *******. CheckSmart
merely provides consumers with access to *** *******’s products. CheckSmart is
not the lender and is not affiliated with the lender. Additionally, our records
did not show any electronic payments processed by Checksmart using the
Complainant debit card or bank account information.
CheckSmart cannot respond to the Complainant’s statements
about the particular terms of the product received, payments made, fees
associated to this loan, or any automatic payments that may have been processed
by the lender. CheckSmart recommends that the Complainant or the Better
Business Bureau contact *** ******* at:
*** *******
**** *** ****
###-###-####
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at [email protected].
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Scummym title loan agency, the rep that worked up my loan lied about the whole process, promised things she clearly wasn't allowed to promise. I ran into some issues paying my payment, she pushed it back a month for me to recover, I am an identity theft victim and my credit cards were frozen due to fraud, I kept in constant contact with her for over a month. Showed her the letters from ******* *** showing the fraud investigation, she promised they wouldn't take my car said that she would give me 75 dollars off my payment, said they'd work with me. 2 days after I last spoke with her in person they snatched my car in the middle of the night 2 days before she said my payment was due, she told me prior the 16th of October and when I called she said my payment was due on the 14th. Something needs done about this deception, She made it all sound so good and that I had nothing to worry about I took the maximum amount I could and she screwed me. She also gave me a 700 dollar installment loan actually pressured me into taking the full 700 saying it was better for me to do so. My identity was stolen and I've already lost a huge amount of money and now my car. Shame on shady lying peopleBusiness Response
Date: 11/14/2022
**************
Thank you for the opportunity to respond to the complaint
filed by ****** ******* (Complainant). Buckeye Check Cashing of Arizona, Inc,
dba CheckSmart, a member of the Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To summarize, the Complainant claims a CheckSmart
representative lied to them making promises they were not allowed to offer. The
Complainant states they were unable to make their loan payment and that a CheckSmart
representative pushed their payment due date back a month and stated CheckSmart
would not take the Complainant’s car. However, their vehicle was repossessed two
days after speaking with the representative. The Complainant is also claiming
they were pressured into a $700.00 installment loan. The Complainant is
requesting a billing adjustment and for their vehicle be returned.
A review of our records shows, on August 8, 2022, the
Complainant refinanced their title loan for $2,024.25, using $1,300.00 to pay
their previous loan in full and receiving $724.25 in cash. The Complainant granted
CheckSmart a security interest in a 2003 Honda Civic with a VIN ending in 5045.
The loan was to be repaid in 35 monthly payments of $291.64 due on the 16th of each month starting on September 16, 2022, and one final payment of $286.59
due on August 16, 2025. The Complainant
missed the first and second payment and the account defaulted to our
Collections Department; a repossession request was submitted, and the vehicle
was obtained on October 20, 2022. The Complainant was provided with the intent
to sell letter giving the Complainant 10 days to bring the account current or
the vehicle would be sold. On October 28, 2022, the Complainant contacted
CheckSmart and stated they were not interested in paying their loan and getting
their vehicle back.
We acknowledge that the Complainant did speak with a
CheckSmart representative regarding their past due account, and while we
sympathized with the Complainant’s current situation, there is no documentation
on the Complainant’s account to support the claim that a CheckSmart
representative promised their vehicle would not be repossessed. Furthermore, as
outlined in the loan agreement, in the event of default, CheckSmart may take
possession of the vehicle. When the Complainant did not make the first or
second payment and their account become over 60 days past due, we exercised our
rights in an effort to recoup funds issued to the Complainant.
Regarding the Complainant’s claim that they were pressured
into a $700.00 installment loan, the title loan and subsequent refinance, are
the only loans the Complainant obtained from CheckSmart. Additionally,
CheckSmart has policies and procedures, committed to treating its valued
customers in a fair, honest, and transparent manner. CheckSmart reasonably ensures that its development, delivery,
and servicing of products will not result in an act or practice that is unfair,
deceptive, or abusive, and does not use pressure tactics to solicit products
and services to our consumers.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at ****************************.
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 11/14/2022
this company is Shady unethical and needs to be put out of business. I never received any communication from these people not once I've called them and they've given me information to the wrong information I called the local office here in ******** ******* where I conducted business at and the gentleman that I spoke to on the phone told me that he had no idea where my car was he couldn't tell me. I have a witness that was there with me when I got the title loan and heard every word that ***** had said and she pushed my payment back yes she did and then I had the incident with identity theft obviously is way Beyond My Control. Come to find out that my local post office has a part in this as well I didn't receive the you are in default of your loan agreement letter that was sent out on October 18th until 3 days ago. I don't care about the car I want my personal belongings out of the car and if the car was sold and my personal belongings were disposed of because I've been getting the runaround from the scumbags at Buckeye Title Loans we're going to have more than a Better Business Bureau complaint
Regards,
****** *******Business Response
Date: 11/23/2022
We regret that the Complainant is not satisfied
with our response to their complaint. The Complainant obtained a loan on August
8, 2022, made no payment for over 60 days, causing their account to become
delinquent. On September 27, 2022, the Complainant's account is documented that
they would make a payment in the amount necessary to cover September and
October’s payments on October 14, 2022, but no payment was ever received. Buckeye
Check Cashing of Arizona, Inc dba CheckSmart then proceeded with the repossession
of the Complainant's vehicle as outlined in their loan agreement.If the Complainant had made a payment as promised on October 14, 2022, their vehicle would not have been repossessed. Unfortunately, when no payment was received, the vehicle was repossessed on October 20, 2022. The vehicle has since been sold. CheckSmart will apply the proceeds from the sale of the vehicle to the Complainant's outstanding balance; if there is an overage of funds, a check in the amount of the overage will be mailed to the Complainant.
Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/20/22, I took out a payday loan from Speedy Cash online for $255. The balance due was $300 on 10/7/22.
On 10/7/22, $300 came out of my checking account to repay the balance as agreed via Debit card. On 10/11/22, speedy cash took another $300 via ACH. On 10/16/22, I realized that two payments were taken out of my account and emailed speedy cash.
On 10/17/22, my checking account was almost negative so I was forced to take out another loan while they were processing getting me a refund. On 10/20/22, Speedy Cash refunded my $300. On 10/21/22, another $300 was removed from my account via ACH. I logged into my speedy cash account and found they reopened my 9/20/22 loan which is why the third $300 was taken. On 10/26/22, a fourth $300 was removed from my account via debit card. At this point, I called speedy cash. They apologized and said this has never happened before as Speedy cash has taken $1200 from my checking account to pay a $300 bill. They said it will take some time to look into this and to call back in 24 hours if I do not hear back. I did not so I called again. I was transferred to 3 different people and no one could tell me what the plan was to refund the now $600 they owe me. As of 10/31/22, I have not received any refund. They told me that the are reversing the fourth debit card transaction but it could take 5-8 days. They still owe me $300 which I told them they can apply to the 10/17/22 loan and I would not owe them anything nor they wouldn't owe me anything as long as I received the $300 refund that is promised.
I am fed up. They do not call me back. The 10/17/22 loan is still on my account and they are sending me emails saying they will be taking $300 on 11/4/22 when it is due. I do not know what else to due at this point. I have never had a company take so much money without any concern of my livelihood and how I will feed my children and myself. Help please.Business Response
Date: 11/04/2022
November 4, 2022
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 18345744
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by **** ******* (Complainant). Galt Ventures, LLC dba Speedy Cash, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states Speedy Cash took two
additional payments out of the Complainant’s bank account forcing them to take
out an additional loan. They are also claiming that Speedy Cash has not called
them back regarding their concern. They are requesting for refunds to be issued
due to the overpayments.
As brief background, Speedy Cash’s records reflect that the
Complainant visited
Speedy Cash online at ****************** and obtained
a payday loan on September 20, 2022 in the principal amount of $255.00 to be
paid in full on October 7, 2022.
Regrettably, after reviewing the Complainant's account, it
appears an isolated error caused the Complainant’s bank account to be debited
three times for the loan payment amount of $300.00. Unfortunately, the overpayment
refunds subsequently caused unintended errors resulting in the Complainant’s
loan to reopen on several occasions prompting the system to collect payment. To
rectify, Speedy Cash refunded the two payments made in error on October 19,
2022, and on October 26, 2022, for the total refund amount of $600.00 to the
Complainant’s bank account. As a valued customer, we are also issuing a
one-time courtesy credit to the Complainant’s bank account in the amount of
$300.00 and as well as a refund for the finance charge in the amount of $55.00
on the Complainant’s current loan.
We sincerely apologize for any inconvenience this caused and
for the poor customer experience. If the Complainant was assessed any bank fees
associated with this error, we ask that they provide a bank statement so that
we may issue a refund. If the Complainant has any further questions regarding
their refund or loan account, we encourage them to contact Customer Relations
at ###-###-####.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at ****************************.
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a title loan on a vehicle with Check in to cash in June of 2021. In November of 2021 I surrendered my vehicle to the company. The plate never got turned in and I got flagged at the OMV. I have since tried to register a new vehicle and can't because I'm flagged over the vehicle I surrendered to Check in to cash. When I contacted them to get a copy of the paperwork they told me they lost it and I have no way to remove the flags at the OMV. I have called them multiple times trying to resolve the issue with no success. They aren't even trying to help me find a resolution.Business Response
Date: 11/03/2022
************************
Thank you for the opportunity to respond to the complaint
filed by ******** **** (Complainant). Check Into Cash of Louisiana, Inc., dba
Check Into Cash (CIC), a member of the Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To summarize, the Complainant states in June 2021, they
obtained a title loan from CIC, and in November 2021, they surrendered their
vehicle. The Complainant claims the plate was never turned in causing him to be
flagged at the OMV. He has since attempted to register a new vehicle but was
unable to due to the vehicle surrendered to CIC. The Complainant states when he
contacted CIC, CIC stated they lost his surrender paperwork and claims CIC is
not attempting to resolve the issue.
A review of our records revealed, on August 20, 2021, the
Complainant obtained a secured title loan from CIC in the principal amount of
$883.04, with a finance charge of $96.99, and a due date of September 20, 2021.
No payments were received on the account and on October 4, 2021, the
Complainant surrendered the vehicle to CIC. Unfortunately, the CIC location
where the Complainant surrendered his vehicle and completed the proper
paperwork, closed and all documents became inaccessible to storefront employees
and therefore, they were unable to take the necessary steps to remove the
Complainant’s obligations to the vehicle title and/or registration.
Since this situation was brought to our attention, CIC
contacted the Complainant and on October 27, 2022, the Complainant visited a
CIC location and completed surrender paperwork. The Complainant may provide this
paperwork to the OMV to remove any obligation he may have for the vehicle.
Should the Complainant experience any fees associated with this vehicle’s
registration during the date range of October 4, 2021, to current day, we ask
he provide documentation of such fees to [email protected] so
we may take any necessary actions to resolve the situation for the Complainant.
We apologize for the inconvenience this situation has
caused, and we appreciate the Complainant bringing this to our attention and
allowing us to correct the situation. If the Complainant requires further
assistance, we ask he contact CIC’s Consumer Support Department at [email protected].
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *****************************
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company allowed a person (not me) to take a Speedy Loan out in my name without my permission. When attempting to file a police report they will not provide me with any information to process the paperwork. The only information they will give me does not match any of my information. They put this on my credit report even though I have explained to them numerous times that this is fraud. They are unethically.Business Response
Date: 10/24/2022
October 24, 2022
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 18244683
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by *** ******** (Complainant). SCIL Inc. dba Speedy Cash, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed
its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the
transaction in question occurred prior to the closing of the acquisition, we
will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states Speedy Cash allowed
another person to take a loan out in the Complainant’s name. The Complainant
also claims Speedy Cash will not provide any information to process the
paperwork required to file a police report.
A review of our records shows on July 28, 2016, an online installment
loan was obtained in the Complainant’s name with Speedy Cash at www.speedycash.com in the principal amount
of $500.00 to be repaid in 13 bi-weekly payments of $78.25 and final payment of
$78.07 due on February 3, 2017. A review of the loan history shows on August
23, 2016, a payment in the amount of $$78.25 was received; however, no additional
payments were received, and the loan went into a past due status. Thereafter,
collection activities commenced as allowed by law.
On November 22, 2016, Speedy Cash placed the account with an
unaffiliated third-party collection agency, Ad Astra Recovery Services, Inc.
(“Ad Astra”). Due to non-payment, on December 3, 2019, the loan was
subsequently sold to National Credit Adjusters. This may or may not be the
entity reporting the account to the credit bureaus. A review of our records
does not show Speedy Cash is currently reporting this account to any credit
bureaus.
Speedy Cash
recognizes the seriousness of identity theft and has extensive measures in
place to help mitigate the fraudulent use of unlawfully obtained data. Due
to the Complainant’s claim of identity theft, Speedy Cash has submitted a
request to the credit reporting agencies to delete any residual credit
reporting. Please note, credit reporting agencies may take thirty (30) to forty
five (45) days to process such requests. We have updated the account in the
Complainant’s name with the claim of fraud to stop any future transaction
absent written request and identity verification. Please note, as we are no
longer the owner of record, this action does not resolve the Complainant’s debt
with National Credit Adjusters.
For proper investigation to occur, we urge the Complainant to
direct their claim of fraud to National Credit Adjusters. In addition, any
further questions and concerns should be directed to National Credit Adjusters
reachable at:
National Credit Adjusters
*** ** ***
*********** *** *****
*************
###-###-####
Speedy Cash strongly urges any consumer who suspects that
their information has been compromised to report such incidents to all
applicable law enforcement agencies and take all possible precautions to secure
their personal identification and financial information. Speedy Cash will fully
cooperate with any appropriate law enforcement agency in their efforts to
investigate such crimes. As requested, we have mailed the Complainant a copy of
the loan agreement and loan history to the address provided in the Complaint.
We hope that we have fully addressed the complaint. Should
she or the Better Business Bureau require further explanation, we may be
reached at [email protected].
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a loan for $835 with Speedy cash. Although I was told the if I made my regular payments I would owe more.. What did they did not tell me is that one I would have to pay the following week I got the money and two that even if I made an extra payment, it would just deduct from my regular payment.. I have made two payments of $212 plus an extra 73 dollars and my current balance is $877...This company is a rip off!!! I want a reasonable interest rate and my payments to reflect the right balance!!! This is the worst loan company I've ever used!!!Business Response
Date: 10/20/2022
October 20, 2022
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 18243525
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by ******* ****** (Complainant). SCIL Texas, LLC DBA Speedy Cash, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that Speedy Cash is charging
unreasonable interest rates and the worse company they have ever used. They are
requesting for a reasonable rate and for payments to reflect the right
balance.
Speedy Cash’s records reflect that the Complainant visited Speedy
Cash online at ****************** and obtained an installment loan on September
14, 2022 from Ivy Funding Ninety-Six in the principal amount financed of
$835.00 to be repaid in 12 bi-weekly payments of $212.62 starting September 23,
2022 and a final payment of $212.38 due on March 10, 2023. **** ****** *** DBA
Speedy Cash is a registered Texas Credit Access Business (“CAB”) and assists
consumers in obtaining loans from willing, unaffiliated lenders and services
the resulting loans. Speedy Cash does not operate in Texas as a lender. Speedy
Cash services the loan and charges CAB fees as permitted by Texas state law.
The Installment Loan payment schedule allows customers to
pay off their loan by giving a set schedule and minimum dollar amount for
payment. Speedy Cash encourages
customers to use this product as a short-term financial solution and whenever
possible, payoff the outstanding principal balance early to avoid accruing
interest. The balance may be paid back
at any time with no penalty for early payoff.
At the time of loan origination, the Complainant signed a
Promissory Note that clearly disclosed the annual percentage rate, finance
charge, amount financed, total of payments and the repayment schedule in
accordance with the Federal Truth- in-Lending Act and Regulation Z. The
disclosed finance charge assumes that all payments are made on the dates disclosed
in the loan agreement.
Speedy Cash believes that the conditions of the loan were clearly
disclosed and finds no discrepancy or concern in how the transaction was
processed. Should the
Complainant have additional questions regarding their account, they can
contact Customer Relations department at ###-###-####.
We hope that we have fully addressed the complaint. Should
she or the Better Business Bureau require further explanation, we may be
reached at [email protected].
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017 Tell us why here...Customer Answer
Date: 10/28/2022
The only thing you stated what that I agreed to the loan..You did not tell me that if I made a payment before my due date.That it would be pointless because it simply subtracted from my due payment..I spoke with a rep from them who said it was because I made that payment early and my moving the due date was why it went higher than what I owe..I still don’t agree with them..The interest rate is absurd!!!
Regards,
******* ******Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My identity was stolen in 2019. Someone online applied and was granted a title loan from speedy cash. I called the police and had a complaint filed. I sent this over to speedy cash fraud dept. They stated on the phone that this was now canceled and placed for fraud. I just received a letter from a debt collector for this same loan i did not have. The vehicle that was on the file was never in my bame and dmv verified. I called speedy cash today just to be told to call back.i will get a lawyer if this is not resolved.Business Response
Date: 10/21/2022
Thank you for the opportunity to respond to the complaint filed by ***** ***** (Complainant). A Speedy Cash Car Title Loans, LLC dba Speedy Cash, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and **** brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant claims that they received a collection letter from a debt collector regarding a previously disputed loan that was fraudulently obtained due to identity theft with Speedy Cash. They are requesting a correction to their credit report and for collection activities to stop.
Speedy Cash’s records reflect that on February 27, 2019, a loan in the principal amount financed of $500.00 was obtained online at www.speedycash.com using the Complainant’s personally identifying information. The loan was contracted to be repaid in 51 bi-weekly payments of $39.71 beginning March 12, 2019 and a final payment of $39.67 due on February 23, 2021. When payment was not received on the loan account, collection activities commenced, as allowed by law. Due to nonpayment, the outstanding loan account was placed with a third-party debt collection agency, ** ***** ******** ********* **** (“** ******), on August 6, 2019.
Speedy Cash recognizes the seriousness of identity theft and has extensive measures in place to help mitigate the fraudulent use of unlawfully obtained data. When a debt dispute involves an allegation of fraud or identity theft, an investigation into the claim is necessary. For Speedy Cash to complete a thorough investigation, the consumer is asked to provide a copy of a filed police report or Federal Trade Commission (“FTC”) Identity Theft Affidavit indicating they have been a victim of identity theft.
Based on our investigation, it appears we have received all the required documentation from the Complainant to confirm that the account was obtained fraudulently. Regrettably, due to human error, the loan account was inadvertently not flagged as fraudulent during the initial dispute process.
We apologize for this oversight and regret any inconvenience this has caused the Complainant. Speedy Cash has relieved the Complainant of any liability regarding this loan. In addition, the Complainant’s information has been blocked in our system to prevent any future fraudulent activity with Speedy Cash. Further, Speedy Cash submitted a request to credit reporting agencies (CRA’s) to delete any credit inquiries or reporting. Please note, the deletion process may take between thirty (30) and forty-five (45) days to complete. Should the Complainant have additional questions, we encourage them to contact Speedy Cash’s Fraud Department directly at ###-###-####.
We hope that we have fully addressed the complaint. Should she or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 3rd 2022 speedy cash at ***** *** ****** in Denver Colorado I went to this location to pay off my loan that they say they were having computer issues and they charged me twice when they was only suppose to charge me once. I caught it showed them on my bank app they told me to call my bank I did and navy federal credit union said that the charge was on speedy cash end so I am guessing the manager refunded the money but she said once it post they need a settlement letter from my bank well I went back in October 13th showed them the settlement letter cause other wise I would have to pay on something that I didn’t owe on October 17th well she comes back to me the same lady that helped me on the 3rd of October and says owe you still owe because there were 3 charges and one was refunded I said no only 2 was charged and I got the refund and you told me to bring in a settlement letter and this would be all taken care of and my bank shows proof I f the charges. She said she talk to someone else from I am guessing their accounts department and and she showed me paperwork for 3 charges on speedy cash side I was like well have bank account right here shows two charges one refunded cause of your mistake she was like well I am trying to still get it sorted out through accounting department. She said it would for sure be sorted out by noon and n the 14th of October she would contact me never heard back from he and tomorrow is the 17th of October. With work I have not been able to go in person plus I am irate cause I feel like they are trying to scam me. I don’t want to pay $525.33 that I don’t owe. She even said that it happened to another person and they took care of the other person the same issue. So they know their system were messing up on that day October 3rd why is speedy cash still make me fight this.Business Response
Date: 10/20/2022
Thank
you for the opportunity to respond to the complaint filed by ****** ***** (Complainant).
Cash Colorado, LLC dba Speedy Cash, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To
summarize, the Complainant states they visited a Speedy Cash store front in
Denver, CO to pay off their loan but was charged twice instead of once. The
Complainant is also claiming they were notified a balance was still owed on the
account even though the balance was paid.
As
a brief background, Speedy Cash’s records reflect that the Complainant visited
a Speedy Cash store front in Denver, CO and obtained a loan on September 9,
2022 in the principal amount financed of $500.00 to be repaid in three (3)
monthly payments of $148.75 beginning October 3, 2022 and a final payment of
$148.75 due on January 3, 2023.
After
a review of the Complainant's account, regrettably, it appears the Complainant’s
bank account was debited twice for the loan payment amount of $525.33 due to an
isolated system error. To rectify, Speedy Cash refunded the duplicate payment
in the amount of $525.33 to the Complainant’s bank account. Unfortunately, the
payment refund subsequently caused an unintended error resulting in the
Complainant’s loan to reopen. After identifying the error, Speedy Cash applied
the payment toward the Complainant’s outstanding balance paying off the loan in
full.
We
sincerely apologize for any inconvenience this may have caused or if this may
have resulted in a poor customer experience. If the Complainant was assessed
any bank fees associated with this error, we ask that they provide a bank
statement so that we may issue a refund. If the Complainant has any further
questions regarding their refund or loan account, we encourage them to contact
Customer Relations at ###-###-####.
We
hope that we have fully addressed the complaint. Should she or the Better
Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pulled my credit file had company i had not recognized on my report Speedy Cash July 2019 i called them they stated that someone got cash with them i asked questions who opened the account who came in where was the money deposited and they stated this account was opened online and could not provide any proof or documentation of this debt to me and it's ruining my credit . I have try to work it out with the company and they want me to pay for something i did not open and they have not provided any proof of this debt or person that came in to get this money or opened this account online. I was a victim of identity theft i am military and this was something i didn't look at until my credit was pulled for my potential home purchase. I need this matter as soon as possible due to the issues it's causing me and would like any assist you can provide.Business Response
Date: 10/20/2022
Thank you for the opportunity to respond to the complaint
filed by ***** ***** (Complainant). SCIL Inc. dba Speedy Cash, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To summarize, the Complainant states that they were a victim
of identity theft. They are requesting a correction to their credit report as
soon as possible.
As a brief background, the Complainant obtained an open-end
credit plan with a credit limit of $450.00 online through their personal www.speedycash.com (“Speedy Cash”) account
on November 30, 2018. Open-end credit involves billing periods and reoccurring
minimum payments of finance charges and principal based on the outstanding
balance of the loan. The amount of each
loan payment is calculated based on interest that accrues on the principal
balance for the days in the billing cycle. The Complainant signed the loan
agreement acknowledging their understanding of the terms and conditions.
Our records show Speedy Cash sent the first billing
statement to the Complainant on December 10, 2018 in order to comply with the
billing statement timing requirements in the Federal Truth in Lending Act. A
review of the loan history shows the Complainant made four (4) payments toward
the loan; however, when the next payment was missed, the account went into past
due status. Thereafter, collection activities commenced as allowed by law. Speedy Cash attempted to contact the
Complainant to assist with repayment options but were unsuccessful.
Subsequently, due to nonpayment, Speedy Cash placed the
delinquent loan account with its nonaffiliated third-party debt collection
agency, ** ***** ******** ********* ***** **** *******, on July, 26, 2019. This
may or may not be the entity reporting this account to the credit bureaus. The
Complainant is encouraged to contact ** ***** directly at ###-###-#### to
make arrangements to satisfy the outstanding debt, or with any further
questions regarding their loan account.
Speedy Cash recognizes
the seriousness of identity theft and has extensive measures in place to help
mitigate the fraudulent use of unlawfully obtained data. When a
debt dispute involves an allegation of fraud or identity theft, an
investigation into the claim is necessary. For Speedy Cash to complete a
thorough investigation, the consumer is asked to provide a copy of a filed
police report or Federal Trade Commission (“FTC”) Identity Theft Affidavit
indicating they have been a victim of identity theft. To
date, no documentation has been received.
An initial
investigation into the claim of fraud using the information provided on the
complaint did not reveal any basis in which to conclude that the loan in the
Complainant’s name is the result of fraud. If the Complainant wishes to pursue
a claim of identity theft, we ask they contact Speedy Cash directly at ###-###-####.
We hope that we have fully addressed the complaint. Should
she or the Better Business Bureau require further explanation, we may be
reached at [email protected].
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was reported to the credit bureaus as a default however I made all the payments for this loan and I am willing to share my bank statement. The following dates and amounts were debited from my Bank of America account please make a correction and send me a letter that it was paid. This came up on my credit report and I have to fix it right away or I am losing out on a lucrative employment opportunity. The collection agency AdAstra also attempted to debit $726.00 from my bank account which I reported as fraud.
03/19/2020 190.98
04/03/2020 190.98
04/17/2020 190.98
05/01/2020 190.98
05/14/2020 190.98
06/12/2020 190.98
06/26/2020 190.98
07/09/2020 190.98
07/20/2020 190.98
08/14/2020 190.98
08/28/2020 190.45Business Response
Date: 10/17/2022
***************
Thank you for the opportunity to respond to the complaint filed by ***** ******* ***** (Complainant). SCIL Texas, LLC dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states they have made all the payments on their loan with Speedy Cash. They are requesting a correction to their credit report.
As a brief background, Speedy Cash’s records reflect that the Complainant visited Speedy Cash online at www.speedycash.com and obtained an installment loan on March 4, 2020 from Integrity Texas Funding LP in the principal amount financed of $750.00 to be repaid in 12 biweekly payments of $190.98, and a final payment of $190.45 due on August 28, 2020. SCIL Texas, LLC DBA Speedy Cash is a registered Texas Credit Access Business (“CAB”) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. Speedy Cash does not operate in Texas as a lender. Speedy Cash services the loan and charges CAB fees as permitted by Texas state law.
At loan origination, the Complainant signed a Promissory Note that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and Regulation Z. By signing the loan agreement, the Complainant acknowledged their understanding of the loan terms and repayment schedule. Further, as explicitly stated in the loan agreement under Finance Charges, “you will owe less interest if you pay early and will owe more interest if you pay late.”
After reviewing the Complainant’s payment history, the Complainant made regular payments on the loan; however, several payments were not made on time. Records show the Complainant made seven (7) late payments; consequently, when payments were late, interest continued to accrue on the unpaid balance. Furthermore, records show the Complainant also requested three (3) due date changes resulting in additional interest charges.
On August 29, 2020, when payment was not received, the Complainant’s loan account was placed in a past due status. Thereafter, collection activities commenced as allowed by law. Speedy Cash attempted to contact the Complainant in an effort to assist with repayment but were unsuccessful. Due to nonpayment, on December 1, 2020, the delinquent loan was placed with an unaffiliated third-party debt collection agency, ** ***** ******** ********* **** (“** *****”).
Speedy Cash appreciates the Complainant’s business and for bringing this situation to our attention. While we deny any wrongdoing, in consideration of the Complainant’s total payment towards the loan, Speedy Cash has decided to waive the remaining balance as courtesy. As such, we have requested Ad Astra initiated the process of reporting the zero balance to the credit reporting agencies as Speedy Cash is not reporting this account to any credit reporting agency. Should the Complainant have additional questions regarding their account, they should contact Customer Relations department at ###-###-####.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Business Response
Date: 10/17/2022
October 17, 2022
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 18204644
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint filed by ***** ******* ***** (Complainant). SCIL Texas, LLC dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
Please note that Community Choice Financial recently completed its acquisition of the Speedy Cash, Rapid Cash and Avio brands. Although the transaction in question occurred prior to the closing of the acquisition, we will, of course, work to resolve any concerns raised by the complaint.
To summarize, the Complainant states they have made all the payments on their loan with Speedy Cash. They are requesting a correction to their credit report.
As a brief background, Speedy Cash’s records reflect that the Complainant visited Speedy Cash online at www.speedycash.com and obtained an installment loan on March 4, 2020 from Integrity Texas Funding LP in the principal amount financed of $750.00 to be repaid in 12 biweekly payments of $190.98, and a final payment of $190.45 due on August 28, 2020. SCIL Texas, LLC DBA Speedy Cash is a registered Texas Credit Access Business (“CAB”) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. Speedy Cash does not operate in Texas as a lender. Speedy Cash services the loan and charges CAB fees as permitted by Texas state law.
At loan origination, the Complainant signed a Promissory Note that clearly disclosed the annual percentage rate, finance charge, amount financed, total of payments and the repayment schedule in accordance with the Federal Truth in Lending Act and Regulation Z. By signing the loan agreement, the Complainant acknowledged their understanding of the loan terms and repayment schedule. Further, as explicitly stated in the loan agreement under Finance Charges, “you will owe less interest if you pay early and will owe more interest if you pay late.”
After reviewing the Complainant’s payment history, the Complainant made regular payments on the loan; however, several payments were not made on time. Records show the Complainant made seven (7) late payments; consequently, when payments were late, interest continued to accrue on the unpaid balance. Furthermore, records show the Complainant also requested three (3) due date changes resulting in additional interest charges.
On August 29, 2020, when payment was not received, the Complainant’s loan account was placed in a past due status. Thereafter, collection activities commenced as allowed by law. Speedy Cash attempted to contact the Complainant in an effort to assist with repayment but were unsuccessful. Due to nonpayment, on December 1, 2020, the delinquent loan was placed with an unaffiliated third-party debt collection agency, Ad Astra Recovery Services, Inc. (“Ad Astra”).
Speedy Cash appreciates the Complainant’s business and for bringing this situation to our attention. While we deny any wrongdoing, in consideration of the Complainant’s total payment towards the loan, Speedy Cash has decided to waive the remaining balance as courtesy. As such, we have requested Ad Astra initiated the process of reporting the zero balance to the credit reporting agencies as Speedy Cash is not reporting this account to any credit reporting agency. Should the Complainant have additional questions regarding their account, they should contact Customer Relations department at 1-800-856-2911.
We hope that we have fully addressed the complaint. Should the Complainant or the Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.