Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 444 total complaints in the last 3 years.
- 133 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am contacting you to request an investigation into a fraudulent inquiry on my credit report. I have no recollection of engaging in any transactions with the mentioned company. Consequently, I kindly ask for substantiation of any services I might have purportedly obtained from the company. In the absence of such verification, I respectfully request the removal of the aforementioned inquiry from my credit report. Your prompt attention to this matter would be greatly appreciated.
SPEEDYCASH 02/17/2022
Business Response
Date: 08/22/2023
****************
Thank you for the opportunity to respond to the complaint
filed by ***** ********* ******** (Complainant). Galt Ventures, LLC, Dba Speedy
Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the
Complainant is requesting an investigation into a fraudulent inquiry on their
credit report. They state they have no recollection of engaging in any
transactions with the Speedy Cash. Consequently, they are asking for
substantiation of any services they might have purportedly obtained from the
company. In the absence of such verification, the Complainant requests the
removal of the aforementioned inquiry from their credit report. Your prompt
attention to this matter would be greatly appreciated.
A review of Speedy Cash records shows a Payday loan was
obtained online at www.speedycash.com in the principal amount financed of
$255.00 on February 17, 2022, using the Complainant’s
non-public personal information. The loan was contracted to be repaid in one
payment of $300.00 due February 25, 2022. The loan was subsequently paid in
full in the total amount of $300.00 on February 25, 2022. Further review of our
records indicate another payday loan in the principal
amount financed of $255.00 was obtained online using the Complainant’s
non-public personal information on August 16, 2023. The loan is contracted to
be repaid in one payment of $300.00 due August 25, 2023.
Speedy Cash
recognizes the seriousness of identity theft and has extensive measures in
place to help mitigate the fraudulent use of unlawfully obtained data. Accordingly, the Complainant’s account has been forwarded
to our Identity Theft department and the Complainant has been provided with an
Identity Theft packet via the email address provided on their complaint which
includes instructions for pursuing a claim of fraud and the documents necessary
for an investigation.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or around Tuesday, July 11 I was notified by my ex that there was a pending deposit to an old checking account from Speedy Cash. Later I received an email with the same information. I INSTANTLY at 3:41 am sent notification to Speedy Cash NOT to deposit any money into the account, NOT to take any money from that account and that this was a fraudulent transaction. Twice on July 13 I sent Speedy Cash an email notifying them of the same thing: NOT to deposit any money into the account, NOT to take any money from that account and that this was a fraudulent transaction. Again, on July 14 I sent Speedy Cash another email (after making NUMEROUS attempts to speak with a supervisor over the phone) providing this same information: NOT to deposit any money into the account, NOT to take any money from that account and that this was a fraudulent transaction. Each representative was told over the phone/verbally as well NOT to deposit any money into the account, NOT to take any money from that account and that this was a fraudulent transaction. Today, August 15 I was told that Speedy Cash took $123.01 from the account ending in 0106 after they have been told NUMEROUS times NOT to deposit any money into the account, NOT to take any money from that account and that this was a fraudulent transaction. This money $123.01 needs to IMMEDIATELY be returned to the account ending in 0106. IMMEDIATELY! It is against the law to take unauthorized payments from a checking account. Speedy Cash was told a minimum of six times (four are documented in writing) not to touch this account.Business Response
Date: 08/18/2023
*******************
Thank you for the opportunity to respond to the complaint
filed by ******** ******** (Complainant). Concord Finance, Inc., Dba Speedy Cash, a member of Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns.
We are happy to provide this response.
To
summarize, the Complainant states on or around Tuesday, July 11, they were
notified by their ex that there was a pending deposit to an old checking
account from Speedy Cash. Later, they received an email with the same
information. The Complainant states they sent a several emails to Speedy Cash
to not deposit to or take any money from the account, due to it being a
fraudulent transaction. They also state they made numerous attempts to speak to
a supervisor over the phone after alerting representatives to the fraudulent
transaction. The Complainant alleges on August 15, they were told that Speedy
Cash took $123.01 from the account ending in 0106 after they had been told numerous
times to not deposit to or take any money from the account. They are requesting
the money in the amount of $123.01 be returned immediately.
A
review of Speedy Cash records reveals that on February 14, 2022, the
Complainant obtained a Tennessee Open End Bank line loan online at www.speedycash.com with a credit limit of
$1,100.00 with an initial advance of $800.00. The Complainant has paid off the
loan two (2) separate times prior to a recent cash advance request completed
online on July 10, 2023. The Complainant contacted customer service on June 26,
2023, and requested to update their bank account on file. An email was received
from the email on file with the required documentation to update the bank
account on file which included a Change Bank Account Form as well as a voided
check for the new bank account ending in 0106. The change bank account form
contains the following statement: “By providing the bank account information
below, I authorize Speedy Cash / Rapid Cash to update the bank account
information that I previously provided and saved to my account. By providing
this Bank Account Change Form, I promise that I am an authorized signer on the
bank account set forth below.” The voided check contained only the
Complainant’s name in addition to the routing and account number. The bank
account was subsequently updated to the account ending in **** per their
request on June 29, 2023. By sending in the Change Bank Account form the
Complainant authorized access to the bank account for deposits as well as
withdrawals.
On
July 10, 2023, a cash advance request was completed online using the email on
file in the principal amount financed of $1,100.00. Prior to accepting the cash
advance, the identified bank was displayed online as well as multiple check
boxes that must be read and checked before completing the cash advance. Among
those check boxes are the following statements: “Yes, this is the correct bank
account” and “By checking this box I acknowledge I am taking a cash advance of
(amount requested) from my Line of Credit (loan number, bank account last four
(4) of account number, on (insert date).” In addition, the website displays
funding options which included the bank account option, displaying the account
ending in 0106. A review of online records shows all boxes were acknowledged
and the funding option to the bank account ending in **** was selected for the
deposit. The deposit of $1100.00 was funded via ACH on July 10, 2023, to be
funded to the account ending in 0106 on July 11, 2023. On July 11, 2023, an
email from the Complainant was received with the subject “payment sent to the
wrong bank account” stating there was a deposit to a bank account they have no
access to and stated they did not request the loan. The Complainant contacted
Speedy Cash on July 13, 2023, stating they had a bank account with their
ex-boyfriend and that they were taken off that bank account.
An
Identity Theft claim was initiated on July 13, 2023, and the Complainant was
sent an Identity Theft packet the following day to complete an investigation
into their claim. All documents required were received and an investigation was
completed into their Identity Theft Claim which resulted in being dismissed for
insufficient evidence on July 31, 2023.
The
minimum scheduled payment of $123.01 was returned on August 17, 2023, by the
bank account on file. As per the Complainant’s request, an ACH Revoke was
completed the same day the payment returned. Speedy Cash understands that unforeseen
circumstances may occasionally arise that result in temporary financial
setbacks such that making timely payments are difficult. Accordingly, Speedy
Cash is willing to discuss mutually satisfactory repayment arrangements in
order to assist the Complainant in paying back their loan. We encourage the
Complainant to call our Customer Service department directly at ###-###-####
to discuss repayment options.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 08/18/2023
I NEVER, EVER, received or completed a fraud packet or whatever they called it for an investigation to take place.I was told it would come to my email; however, it never came. Also, I didn't call to update a checking account on file. Once again, they don't listen. I suspect it was my ex and his sister (IF, IF, this took place because they have lied so much). Plus, what does any of this have to do with they didn't have authorization to take the money out of the account ending in ****? That's the one and only issue here... Speedy Cash DID NOT have permission to take any money from the account ending in 0106, but thank you BBB. The issue has been resolved by the bank, and Speedy Cash will NEVER, EVER, receive one dime or a phone call from me, the REAL ******** ********.
Regards,
******** ********Business Response
Date: 08/31/2023
Thank you for the opportunity to respond to the complaint
filed by ******** ******** (Complainant). Concord Finance, Inc., Dba Speedy Cash, a member of Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns.
We are happy to provide this response.
To summarize, the Complainant states they are rejecting the
response because they claim they never received a fraud packet.
A
review of Speedy Cash records reveals that on July 14, 2023, our Identity Theft
department sent an email to the Complainant in response to their claim of fraudulent
activity on application made with Speedy Cash.
Speedy Cash recognizes the seriousness of
identity theft and has extensive measures in place to help mitigate the
fraudulent use of unlawfully obtained data. If the Complainant is
claiming they are a victim of identity theft, an investigation into the claim
is necessary. For Speedy Cash to complete a thorough investigation, the
consumer is asked to provide a copy of a filed police report or Federal Trade
Commission (“FTC”) Identity Theft Affidavit indicating they have been a victim
of identity theft. To date, no documentation has been received. If the Complainant wishes to pursue a claim of identity
theft, we ask them to send the requested documents to [email protected] so that Speedy Cash can reinvestigate
with the new information provided.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:08/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid my loan off and they don’t have my title. Said it will be 3 weeks before I get it. This is not right I paid my loan give me my title.Business Response
Date: 08/17/2023
*******************
Thank
you for the opportunity to respond to the complaint filed by ***** ****** (Complainant). FMMR Investments, Inc. Dba Rapid Cash, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To
summarize, the Complainant states they
paid off their loan and they were not given their title. They claim they were
told it would be three (3) weeks before they receive their title back. The Complainant
advises they paid their loan and this is not right. They are requesting their
title.
A
review of Rapid Cash’s records reveals the Complainant obtained a Nevada
Installment Title loan on April 12, 2023, at a storefront in Las Vegas, NV, in
the principal amount financed of $1,799.00. The Complainant granted a security
interest in a 2014 Ford F150 Super Crew Cab with a VIN ending in 30469. The
loan was contracted to be repaid in six (6) monthly payments of $432.19 beginning
April 30, 2023, and a final payment of estimated to be $432.18 due October 31,
2023. On August 14, 2023, the Complainant paid the loan in full.
Regarding the Complainant’s concern that they were not
provided with a title to their vehicle after paying off the loan, a review of our
records shows Rapid Cash promptly released the lien electronically upon full
loan repayment. Please note it could take approximately six (6) to eight (8)
weeks for the state of Nevada to complete the lien release request processing
and for the Complainant to receive their title via mail.
We
hope that we have fully addressed the complaint. Should the Complainant or the Better
Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
***
– Consumer Complaints
** *** ***
********** ** *****Business Response
Date: 08/17/2023
*******************
Thank
you for the opportunity to respond to the complaint filed by ***** ****** (Complainant). FMMR Investments, Inc. Dba Rapid Cash, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To
summarize, the Complainant states they
paid off their loan and they were not given their title. They claim they were
told it would be three (3) weeks before they receive their title back. The Complainant
advises they paid their loan and this is not right. They are requesting their
title.
A
review of Rapid Cash’s records reveals the Complainant obtained a Nevada
Installment Title loan on April 12, 2023, at a storefront in Las Vegas, NV, in
the principal amount financed of $1,799.00. The Complainant granted a security
interest in a 2014 Ford F150 Super Crew Cab with a VIN ending in 30469. The
loan was contracted to be repaid in six (6) monthly payments of $432.19 beginning
April 30, 2023, and a final payment of estimated to be $432.18 due October 31,
2023. On August 14, 2023, the Complainant paid the loan in full.
Regarding the Complainant’s concern that they were not
provided with a title to their vehicle after paying off the loan, a review of our
records shows Rapid Cash promptly released the lien electronically upon full
loan repayment. Please note it could take approximately six (6) to eight (8)
weeks for the state of Nevada to complete the lien release request processing
and for the Complainant to receive their title via mail.
We
hope that we have fully addressed the complaint. Should the Complainant or the Better
Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
***
– Consumer Complaints
** *** ***
********** ** *****Business Response
Date: 08/17/2023
*******************
Thank
you for the opportunity to respond to the complaint filed by ***** ****** (Complainant). FMMR Investments, Inc. Dba Rapid Cash, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To
summarize, the Complainant states they
paid off their loan and they were not given their title. They claim they were
told it would be three (3) weeks before they receive their title back. The Complainant
advises they paid their loan and this is not right. They are requesting their
title.
A
review of Rapid Cash’s records reveals the Complainant obtained a Nevada
Installment Title loan on April 12, 2023, at a storefront in Las Vegas, NV, in
the principal amount financed of $1,799.00. The Complainant granted a security
interest in a 2014 Ford F150 Super Crew Cab with a VIN ending in 30469. The
loan was contracted to be repaid in six (6) monthly payments of $432.19 beginning
April 30, 2023, and a final payment of estimated to be $432.18 due October 31,
2023. On August 14, 2023, the Complainant paid the loan in full.
Regarding the Complainant’s concern that they were not
provided with a title to their vehicle after paying off the loan, a review of our
records shows Rapid Cash promptly released the lien electronically upon full
loan repayment. Please note it could take approximately six (6) to eight (8)
weeks for the state of Nevada to complete the lien release request processing
and for the Complainant to receive their title via mail.
We
hope that we have fully addressed the complaint. Should the Complainant or the Better
Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
***
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The women told me my check couldn't be cashed cause it couldn't be verified from my employer she asked if I had copies of my adp if not it will be find she will just get approval from her manager to cash it after waiting 40 minutes she said the check can not be verified I mention to customers you just told me that you was gonna get an approval from your manager now you telling me it can't be verified I believed my check did get verified and she didn't want to cash it I told customers the human resources number is also on the check where you can call my employer I used this company in the past and never had to go through extra step and require documentation from my adp to get a check cashed they highly didn't want to provide customers serviceBusiness Response
Date: 08/23/2023
******************
Thank
you for the opportunity to respond to the complaint filed by ******** ****** (Complainant).
Rapid Cash, a member of Community Choice Financial® family of
brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To
summarize, the Complainant states an employee told them that their check could
not be cashed because it could not be verified by their employer. They claim
the employee asked them if they had copies of their ADP and if not, the
employee would just get approval from their manager to cash it. They state they
waited 40 minutes to be told it could not be verified. The Complainant believes
their check did get verified and the employee did not want to cash it. They
state they advised the store location could contact their human resources phone
number that was on the check. The Complainant advises they have used this
company in the past and have never had to provide documentation from their ADP
to get a check cashed. The Complainant feels the store location did not want to
provide customer service and they are requesting to be contacted by the
business.
A
review of Rapid Cash records reveals the Complainant attempted to cash a check
from ******** in the amount of $699.68 at a storefront in Las Vegas, Nevada, on
August 4, 2023. The store was not able to make successful contact via telephone
to verify the check. As a result, the check could not be cashed that day and
additional documentation in the form of their ADP was requested. The store contacted
the Complainant on August 7, 2023, to confirm their check had now been verified
and that they could come back to cash the check. We encourage the Complainant to
visit the store to cash their check.
We
hope that we have fully addressed the complaint. Should the Complainant or the
Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted the company after they took my final payment and brought my account to a "paid in full status". I asked that all my information be removed from the online account and their system because I no longer want any dealings with the company whatsoever. The representative told me they are unable to close my online account and remove my information due to auditing purposes. I asked for a time frame as to when they can remove my information and close my online account and was told that my information will remain with the company indefinitely and they cannot remove it. I asked could it be removed if I put the request in writing and was told "no." If I no longer want my banking account information associated with this business how are they not able to remove this? I would like for my information, banking information, and contact information removed from this company with something in writing stating that it has been done.Business Response
Date: 08/15/2023
***********************
Thank you for the opportunity to respond to the complaint
filed by ******** ****** (Complainant). Concord Finance Inc. Dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states they contacted the
company after their final payment was taken and brought the account to a “paid
in full status.” They claim they asked that all of their information be removed
from the online account and the system because they did not want any dealings
with the company whatsoever. The Complainant states the representative told
them they are unable to close the online account and remove the Complainant’s
personal information due to auditing purposes. Further, the Complainants
advises they asked for a time frame as to when the company can remove their
information and close their online account and were told that their information
will remain with the company indefinitely and it cannot be removed. The Complainants
claims they also asked if it could be removed if they put the request in
writing and was told "no." The Complainant is requesting their information,
banking information, online account, and contact information removed from this
company with something in writing stating that it has been done.
A review of Speedy Cash records reveals, on April 20, 2023,
the Complainant obtained a Payday loan in the principal amount financed of
$425.00 at storefront in Clarksville, TN. The loan was contracted to be repaid
in one (1) payment of $500.00 due May 7, 2023. After a scheduled debit card
attempt was declined for the payment of $500.00, the account went into a past
due status on May 8, 2023. Thereafter, collections activities commenced as
permitted by law. A payment was successful for $100.00 on June 29, 2023. On
August 1, 2023, a collections payment of the remaining balance of $400.00 was
successful, satisfying the balance in full.
Regarding the Complainant’s request
for deletion of their account, Speedy Cash is legally required to maintain
certain records and therefore is unable to delete all information in our system
- which is the electronic repository for our records. We comply with all
federal and state record retention laws and maintain appropriate security and
controls over our systems and processes to ensure data integrity, privacy, and
confidentiality.
As for the Complainant’s request for Speedy Cash to cease
contacting them, we have removed the Complainant's phone number, email, and
mailing address from receiving any future marketing communications. If the
Complainant continues to receive marketing communications from Speedy Cash, we
ask they contact our Customer Service Department directly at #################
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 08/20/2023
Although there are record retention laws, they are NOT indefinite and have statutes of limitation. The response from the company does not ensure me that when my banking and accounts information becomes eligible to be removed from the system, that it will in fact be removed. For this company to say that they now have access to my information for the remainder of the company's life even though I am requesting that information be removed is completely false and misleading.
Regards,
******** ******Initial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a check from ******* ****, I went to cash it at check smart, and they verified the check with the bank, the bank rep said the check is good cash. Now they are saying the check came back. ****** call me from the ******** store to demand I pay the money back I explain to her that I would have to call the company to see what going on with the check, she stated to me yesterday which was Aug 1 that I don't pay the money by Friday that she will the call to have me arrested.Business Response
Date: 08/07/2023
***************
Thank
you for the opportunity to respond to the complaint filed by ****** ********* (Complainant). CheckSmart, a member of Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To
summarize, the Complainant states they received a check from ******* ****,
and they went to cash it at a CheckSmart location. The Complainant claims they
verified the check with the bank and the bank representative said the check was
good to cash, but now the store location is saying the check came back as
returned. The Complainant alleges ****** from the ******** store has called
them to demand the money back and the Complainant states they tried to explain
to her that they would call the company to see what was going on with the
check. The Complainant claims ****** stated to them on August 1, that if they
did not pay the money owed by Friday, that they would have them arrested. The
Complainant is requesting to be contacted by the business.
A
review of CheckSmart’s records reveal, on July 10, 2023, the Complainant cashed
a check of $1,300.00 with a check cashing fee of $100.00 at a storefront in
Cincinnati, OH. The check was returned on July 17, 2023, and the account assessed
a $30.00 Return Check Fee which brought the total amount owed to $1,430.00. On
July 18, 2023, a letter was sent to the Complainant’s address on file informing
them of the $1,300.00 check returning and providing a 10-day notice to pay the
balance, payment methods that were acceptable, or the option to call in for
payment arrangements. In addition, the letter stated that in 10 days the item
may be turned in to the police department if the balance is not paid.
It is important to note that on July 19, 2023, the
Complainant stated they would not be paying for the check. To date, no payments
have been made towards the check balance owed. CheckSmart investigated
the allegations made by the Complainant and confirmed that at no time was the
Complainant threatened with criminal charges or jail. CheckSmart has
policies and procedures, committed to treating its valued customers in a fair,
honest, and transparent manner. CheckSmart reasonably ensures that its
development, delivery, and servicing of products will not result in an act or
practice that is unfair, deceptive, or abusive.
We
hope that we have fully addressed the complaint. Should the Complainant or the
Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
***
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:07/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 31st, 2022, I submitted an application for a payday loan of $500. I don't think it was made clear enough that my initial payments were only a fee to keep my account open, but I did accept credit from the company over the following months. Despite my best efforts to pay back the company and deduct my principle, it feels as if the interest keeps accruing to the point where any money I send may as well not count. It's costing me much more than the initial loan ever would have been. I have given collectively 3,720$ and the customer service has even been rude to me and gave me advice only to hang up on me when I tried to discuss my terms further. I want to stop doing business with them, but there is no way for me to pay off this loan with these exorbitant fees.Business Response
Date: 08/02/2023
August 2, 2023
Better Business Bureau
1169 Dublin Road
Columbus, OH 43215
RE: BBB Complaint ID 20384859
BBB Dispute Resolution Team:
Thank you for the opportunity to respond to the complaint
filed by ******* ******* (Complainant). SCIL Texas LLC, Dba Speedy Cash, a
member of Community Choice Financial® family of brands, appreciates
the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states on
October 31, 2022, they applied for a payday loan of $500.00. They think it was
not made clear enough that their initial payments were only a fee to keep their
account open but acknowledge they did accept credit from the company over the
following months. Despite their best efforts to pay back the company and deduct
their principal, they feel as if the interest keeps accruing to the point where
the money they sent does not count. They state it costs more than the initial
loan and they have collectively given $3720.00 on the loan. In addition, they
mention the customer service has been rude and only gave them advice to only
hang up on them when they tried to discuss their terms further. They wish to
stop doing business but there is no way for them to pay off their loan with
these exorbitant fees. They request a way to settle their debt or lower their
fees to a manageable rate.
SCIL Texas, LLC DBA Speedy Cash is a
registered Texas Credit Access Business (“CAB”) and assists consumers in obtaining
loans from willing, unaffiliated lenders and services the resulting loans.
Speedy Cash services the loan but is not a lender in Texas. Speedy Cash charges
a CAB fee in the amount permitted by Texas law.
A review of Speedy Cash’s records shows that on October 31,
2022, the Complainant obtained a Texas 6-Month Payday loan with Ivy Funding
Ninety-Six, LLC online at www.speedycash.com in the principal amount financed of $500.00. The loan was contracted to be
repaid in 12 CAB fee payments of $140.00 due bi-weekly beginning November 10,
2022, and a final payment of $664.38 representing the principal, final CAB fee,
and lender interest due April 27, 2023. A review of payment records reveals a
total of eight (8) CAB fee payments made for a total amount of $1,120.00 prior
to a refinance.
Effective March 1, 2023, the Complainant refinanced their
existing loan in the principal amount financed of $500.00 with Ivy Funding
Ninety-Six LLC. The loan was contracted to be repaid in 11 CAB fee payments of
$140.00 due bi-weekly beginning March 16, 2023, with a final payment of $663.15
representing the principal, final CAB fee, and lender interest due August 17,
2023. There were 2 CAB fee payments made on the loan totaling $280.00 prior to
a refinance.
Effective April 3, 2023, the Complainant refinanced their
existing loan of $504.09 and borrowed additional funds of $445.91 for the total
principal amount financed of $950.00. The loan was contracted to be repaid in
12 CAB fee payments of $266.00 due bi-weekly beginning April 13, 2023, with a
final payment of $1262.32 representing the principal, final CAB fee, and lender
interest due September 28, 2023. Payment records show 4 total CAB fee payments
made on the loan totaling an amount of $1064.00 prior to a refinance.
On June 5, 2023, the Complainant refinanced their existing
loan of $965.56 and borrowed additional funds of $484.14 for the total amount
financed of $1,450.00. The loan was contracted to be repaid in 12 CAB fee
payments of $406.00 due bi-weekly beginning June 8, 2023, with a final payment
of $1923.93 representing the principal, final CAB fee payment, and lender
interest due November 23, 2023. There were two (2) payments made on the loan
totaling the amount of $826.00 prior to a refinance.
On July 3, 2023, the Complainant refinanced their existing
loan of $1,446.29 and borrowed additional funds of $503.71 for the total amount
financed of $1,950.00. The loan was contracted to be repaid in 12 CAB fee
payments of $546.00 due bi-weekly July 6, 2023, with a final payment of
$2587.35 representing the principal, final CAB fee, and lender interest due
December 21, 2023. A review of the payment history shows the Complainant made a
debit card payment of $550.00 on July 10, 2023, toward their existing loan. On
July 20, 2023, Speedy Cash promptly processed the Complainant’s request for an
ACH revoke. On July 26, 2023, when payment was not made, the account went into
past due status. Thereafter, collection activities commenced as permitted by
law. On the same day, the Complainant made a payment of $20.00 toward their
outstanding balance.
It is important to note that at the
time of the loan origination and each refinance, the Complainant signed a
Promissory Note that clearly disclosed the annual percentage rate, finance
charge, amount financed, total of payments and the repayment schedule in
accordance with the Federal Truth-in-Lending Act and Regulation Z. By signing
the loan agreement, the Complainant acknowledged their understanding of the
terms and conditions of the loan. Additionally, The Customer signed the Speedy
Cash Credit Services Disclosure statement that also disclosed the payment
schedule, including CAB fees and the final payment due upon loan maturity.
Speedy Cash encourages customers to use
this product as a short-term financial solution and whenever possible, pay off
early to avoid accruing interest. The balance may be paid back at any time with
no penalty for early payoff. Further, after a loan is finalized, the
Complainant has the right to cancel the contract without penalty or obligation
at any time before midnight on the third day after the date the contract is
signed. This cancellation may be by return of a signed Notice of Cancellation
or other timely written notification of such cancellation. Speedy Cash’s
records do not show that the Complainant ever submitted any such written notice
of cancellation or returned all the funds they were given under the terms of
the loan agreement within the three-day right of rescission.
Speedy Cash believes that the
conditions of the loan were clearly disclosed and finds no discrepancy or
concern in how the transaction was processed. Should the Complainant have any
additional questions or concerns regarding their account, we encourage them to
call our Customer Service department directly at 1-800-856-2911.
Regarding being hung up on during the Complainant’s call
with a Speedy Cash representative, we do apologize for any inconvenience this
may have caused. Speedy Cash
endeavors to assist our customers with all their concerns and provide the best
service possible. In addition, Speedy Cash is committed to treating its valued
customers in a fair, honest, and transparent manner. Accordingly, we have
promptly forwarded your concerns to management to ensure that appropriate
measures are taken to improve our customer service.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at [email protected].
Sincerely,
BSG – Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 08/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* *******Initial Complaint
Date:07/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June of 2023 Speedy Cash took an extra payment from my account. My bank has sent multiple statements showing the transacting. I have called Speedy Cash multiple times to get my money that they took. They continue to say it will be 24-48 hours and over a month later they still haven't corrected their mistake. This loan company stole my money and refuse to give it back.Business Response
Date: 08/09/2023
***************
Thank you for the opportunity to respond to the complaint
filed by **** **** (Complainant). SCIL Inc., Dba Speedy Cash, a member of
Community Choice Financial® family of brands, appreciates the role
of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the
Complainant states in June of 2023 Speedy Cash took an extra payment from their
account. They state they have sent in multiple bank statements showing the
transactions as well as called Speedy Cash multiple times to attempt to get
their money back. Each time they call they are advised it will be 24-48 hours
and over a month later the mistake still hasn’t been corrected. They say this
loan company has stolen their money and refuses to give it back.
A review of Speedy Cash’s records shows that on May 26,
2023, the Complainant obtained a Payday loan online at www.speedycash.com for
the principal amount financed of $200.00. The loan was contracted to be repaid
in one (1) payment of $230.00 due June 15, 2023. On June 22, 2023, the debit
card on file was attempted for the scheduled payment of $230.00 but was declined.
On the same day, an ACH payment of $230.00 was requested to obtain payment. On
June 26, 2023, the ACH bank payment returned as insufficient funds and as a
result, the account became past due. An ACH payment of $230.00 was requested on
June 28, 2023 posting to the account on July 3, 2023 paying the loan off in
full.
While our records do not show a double payment, as a gesture
of goodwill, we have initiated an ACH refund, which is expected to be posted to
the Complainant’s bank account within three (3) to five (5) business days.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
*** – Consumer Complaints
*********Initial Complaint
Date:07/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted via cell phone by this organization on June 30th and informed of their collection attempts. At that time, I verbally explained my situation and informed them of the corrective actions that I had already taken to remedy this. I have already filed a Police Report and an FTC Fraud Report for this activity.
I explained to the representative that I was speaking with, ******** w/Badge #**** that in St. Louis County I am required to provide both the account number and the dollar amount of the fraudulent loan. I was denied this information though and to this date it has never been provided. I was then told that I would need to contact the Speedy Cash identity theft dept at email address ***********************
After my phone call with ******** was completed, I immediately sent an email to the identity theft department at [email protected] (a copy of this email can be provided). I included the Police Dept name, the Police Officers name, the Police Officers Badge Number, and the Police Officers phone number. I also included the FTC report documentation that had been previously filed, along with the FTC Report #.
It is now July 12th and I have received zero correspondence back from the identity theft dept. I called the number, that I had been provided by Veronica, on Friday July 7th to request an update (###-###-####). I was told that I could not speak to anyone directly from the identity theft dept, that I had not allowed enough time for this to process (3-5 business days).
I was assured though that I would receive a communication from them before Wednesday 7/12, which happens to be today. I did try explaining that Wednesday was more than 5 business days from when I sent my email to the identity theft dept, but that representative promptly hung up on me.
It is my understanding, from what I have been told directly by speedy cash, that their collection attempts will continue if this is not resolved.
Please help me get this addressed.
Business Response
Date: 07/17/2023
************
Thank you for the opportunity to respond to the complaint
filed by ******** ******* (Complainant). Speedy Cash, a
member of the Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant alleges they were contacted
via cell phone by this organization on June 30, 2023, and informed of
collection attempts. The Complainant states at that time, they verbally
explained their situation and advised of the corrective actions that the
Complainant had already taken to remedy this. The Complainant states they have
already filed a police report and an FTC fraud report for this activity. The
Complainant claims they spoke to a representative in which they requested the
account number and the dollar amount for the fraudulent loan. They claim the
representative refused to provide this information and to date, it has still
not been provided. The Complainants advises they sent an email to the Identity
Theft department including the police department name, the police officer’s
name and badge number, the police officer’s phone number and the FTC Report
information. As of July 12, 2023, the Complainant alleges they have not
received any correspondence even after calling the phone number provided by the
representative. The Complainant states they called on July 7, 2023, and was
told they could not speak to anyone directly from the identity theft department
and that they had not allowed enough time for their claim to be processed (3-5
business days). The Complainant states they were hung up on when they mentioned
it had been longer than five (5) business days. They further state they were
told Speedy Cash would continue their collection attempts if this was not
resolved. The Complainant is requesting a billing adjustment and would like
their complaint addressed.
A review of Speedy Cash records shows an installment loan
was obtained online with Speedy Cash using the Complainant’s information with
an amount financed of $1,500.00 on May 10, 2023. The loan was scheduled to be
repaid in 17 payments of $268.06 due the 12th of each month beginning June 12,
2023, with a final 18th payment of $267.98 due November 12, 2024.
After the first payment was not made, the loan became past due and collection
activities commenced June 15, 2023 as permitted by law. When the Complainant
contacted Speedy Cash on June 15, 2023, and claimed they did not have a loan, the
Complainant was then transferred to the fraud department who subsequently
blocked and placed an alert on the account.
Speedy Cash recognizes
the seriousness of identity theft and has extensive measures in place to help
mitigate the fraudulent use of unlawfully obtained data. A review of our records shows our Identity Theft department
is in receipt of the Complainant’s documents and the account is
currently under investigation. Please note that we have up to 30 days to
complete the investigation and once completed, we will send a letter with our
findings to the Complainant.
In response to the Complainant being hung up on, we sincerely
apologize for the poor customer service experience. Speedy
Cash endeavors to assist our Customers with all of their concerns and provide
the best service possible. Accordingly, we have forwarded the Complainant’s
concern to the appropriate department so that they may investigate.
We hope that we have fully addressed the complaint. Should the
Complainant or the Better Business Bureau require further explanation, we may
be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 07/20/2023
I accept the business's response to resolve this complaint.
Regards,
******** *******Initial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This will be the last loan I apply for with Speedy. Applied June 5th with an instant funding option. 24 hours pass I have not received requested funds. I have to drive 57 miles out of my way to go to my bank to get proof I didn’t receive funds. Documentation was provided June 6th and the company has had it since. Was first told to call back Saturday. Saturday come and the specific department is not open on the weekends. I am told to call back Monday morning. Monday morning I’m told to call back around noon. Noon comes and I’m told to check back tomorrow.
These people can’t be serious. This was an emergency funds situation not me waiting for a package in the mail. It’s like they are not concerned you have not received the funds nor have provided proof. There should have been a department I can talk to and they make a decision over the phone instantly.
I am forced to wait for one of the hundreds or thousands of agents to check one email. Was told by an agent they do the request as they come in and that they have more than usual. So are you guys just telling people you’re sending money and keeping it or what? If I didn’t have to use this service I wouldn’t have. The least you can do is provide customer service and stop giving the run around.
Business Response
Date: 07/14/2023
*******************
Thank you for the opportunity to respond to the complaint
filed by ***** ***** (Complainant). SCIL, Inc, dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states this will be their last
loan with Speedy Cash. They allege they applied June 5, 2023, with an instant
funding option. After 24 hours, the Complainant claims they did not receive
their funds. The Complainant states they had to drive 57 miles out of their way
to go to their bank to get proof that they didn’t receive any funds. They claim
documentation was provided June 6, 2023 and the company has had the information
since. The Complainant states they were told to call back Monday morning and
Monday morning, they were told to call back around noon. After the Complainant
called at noon, they were told to call back the following day. The Complainant
requests a refund or to receive their funds.
A review of Speedy Cash records reflects the Complainant obtained a Mississippi
installment loan with Speedy Cash online at www.speedycash.com in the principal
amount financed of $465.00 effective July 6, 2023. The loan was contracted to
be repaid in 5 monthly payments of $155.43 beginning August 3, 2023, and a
final payment of $155.43 due January 3, 2024.
Regrettably, after reviewing the Complainant's account, due
to an isolated error, the loan was unable to be funded. To remedy this error,
we adjusted the loan to a zero balance on July 12, 2023. We sincerely apologize
for any inconvenience this may have caused or if this may have resulted in a
poor customer experience. If the Complainant has any further questions
regarding their account, we encourage them to contact Customer Relations at
###-###-####.
We hope that we have fully addressed the complaint. Should the Complainant or the
Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****
Community Choice Financial, Inc. is BBB Accredited.
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