Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 437 total complaints in the last 3 years.
- 143 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a title loan in April of 2022 for $1500.00 and I missed a few payments do to some financial hardships. My car was repossessed in Aug of 2022 and I NEVER received any letters or nothing. I was told that I owed almost $3500.00, but was given the option of paying half to get my car back. After I picked up my car I tried to see of they were willing to lower the balance so I would be able to make payments. I was not given any option for lower payments even though majority of the total was fees that I was not aware of.
I finally was able to get a settlement amount of $1300.00, and the balance of $431 or around that will be zeroed out once I made the payment. I went in store to make the payment on Feb 8, 2023 and was told that it should take 24/48hrs for the balance to be zeroed out. Once that happens I will receive my title via electronic.
It is now March 7, 2023 and I still have not received my title, I call everyday and told that I should just wait until they call me. I even offered to pay the balance so I can get my title and they told me that they could NOT take any money from me since we have an settlement. I have been working with a ***** and ******* in the customer service department.
Business Response
Date: 03/15/2023
************
Thank
the Complainant for the opportunity to respond to the complaint filed by ********* ******* (Complainant Check Into Cash of Wisconsin, LLC dba Check Into Cash
(CIC), a member of the Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns.
We are happy to provide this response.
To
summarize, the Complainant states their car was repossessed, but they never
received any letters. They claim they owed almost $3,500.00 but were given the
option to pay half to get their car back. The Complainant also claims they were
not given any option for lower payments even though majority of the total was
fees that they were not aware of. They state they were finally able to get a
settlement of $1,300.00. After paying off the loan, they claim they never
received the title to their vehicle. They are requesting that they are
compensated for the overcharge fees they were not aware of and their clear
title.
A
review of Check into Cash’s record shows on April 1, 2022, the Complainant
obtained a loan with Check into Cash in the principal amount financed of $2,000.00
at a storefront in West Allis, WI. The loan was contracted to be repaid in full
in 15 bi-weekly payments of $215.18 beginning April 28, 2022, and a final
payment of $215.02 on November 24, 2022. As part of this loan, the Complainant
granted Check into Cash a security interest in a 2012 Cadillac CTS with a VIN
ending in 140132.
As
part of the process of requesting a loan, the loan agreement must be reviewed by
the Complainant before the loan is signed. The annual percentage rate, finance
charge, amount financed, total of payments and payment schedule, including the
due date, are clearly disclosed in accordance with the Federal Truth in Lending
Act and Regulation Z on the first page of the loan agreement. If the
Complainant does not agree to the disclosed terms and conditions of the loan, the
Complainant has the option to stop the loan process any time. The Complainant
also had the right to rescind the transaction without paying the finance charge
before the close of the following business day.
When
the Complainant missed their scheduled payments, on June 22, 2022, Check Into
Cash sent the Complainant a “Notice of Right To Cure Default and Notice of Our
Intent to Repossess” stating that if the Complainant does not cure the default
on or before July 13, 2022, Check Into Cash has the right to take possession of
the motor vehicle that secures the credit transaction, or is subject to the
lease, without further notice or court proceeding. On August 16, 2022, the Complainant’s
vehicle was repossessed. On August 18, 2022, the Complainant made a payment
arrangement for the Complainant to redeem their vehicle. On August 25, 2022,
the Complainant made a partial payment in the amount of $1,740.00 as agreed. On
February 8, 2022, the Complainant made a payment in the settled amount of
$1,300.00 to pay off the loan and Check Into Cash submitted a request to waive
the remaining balance of $438.48, as courtesy. On March 8, 2023, a rebate in
the amount of $438.48 was approved and was applied to the Complainant’s
outstanding balance paying off the Complainant’s loan in full. On March 10,
2023, the Complainant’s title was successfully released electronically through Web Access Management System (WAMS).
It
is important to note Check into Cash highly encourages customers to use this
product as a short-term financial solution and that small-dollar loans used
over a long period of time can be expensive. After reviewing the Complainant’s
account, our records show Check Into Cash made numerous efforts in assisting
the Complainant with paying off their loan and was also provided with a rebate
as courtesy. As we believe that the conditions of the loan were clearly
disclosed and cannot find any evidence of wrongdoing, an additional loan
balance adjustment will not be provided at this time.
We
hope that we have fully addressed the complaint. Should the complainant or the Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:03/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON FEB 12TH, I MADE A PAYDAY ADVANCE FOR A TOTAL WITH INTEREST INCLUDED $529.75 WHICH HAS BEEN PAID BACK ALREADY ON MARCH 4TH. THIS LOCATION HAS ALWAYS BEEN GOOD TO ME. BUT ALL IT TAKES IS ONE WRONG CUST. SERVICE REP. THIS REP GAVE ME ENTIRELY ALL WRONG INFO. SHE GAVE ME A GREEN DOT CARD TOTALING $300.00 WHICH I ACCEPTED BECAUSE SHE TOLD ME THAT IF I USED IT, THEN THERE WOULD BE A DOLLAR CHARGE EACH TIME. WELL, I DON'T LIKE THAT BUT THEN SHE ALSO TOLD THAT IF I USED IT TO MAKE ONLINE PURCHASES, THERE WOULD BE NO CHARGE AT ALL. I DISCOVERED THAT SHE WAS TOTALLY WRONG AND I DID REACH OUT TO SPEAK TO HER. SHE TREATED ME BADLY, GASLIGHTED ME OVER THE PHONE, RAISED HER VOICE TO ME, AND WAS STILL INACCURATE. I DID NOT WANT TO SPEAK TO HER AGAIN. I HAD A SERIES OF PHONE CALLS WITH AN OPERATIONS MANAGER NAMED MR. ***** (AS BEST AS I CAN RECALL HIS NAME). BUT I FELT SOMETHING WAS WRONG. THIS IS NO WAY TO ENTER INTO A TRANSACTION BECAUSE IN ADDITION TO PAYING INTEREST CHARGES WHICH I DID, THE GREEN DOT CARD CHARGES $1.95 EACH TIME YOU USE IT REGARDLESS WHETHER ONLINE OR NOT. I MADE ANOTHER DISTRESS CALL TO MR. ***** ABOUT THAT AS WELL. I JUST FELT HE WANTED TO GET RID OF ME WITH THE WAY HE TRIED TO MAKE OFFERS TO ME. I FELT THE BEST WAY TO HANDLE THIS IS TO GET ON THE RECORD WITH THE BETTER BUSINESS BUREAU AND IF THAT FAILS, TO CONTACT THE FEDERAL TRADE COMMISSION WHICH IS GAINING A LOT OF POPULARITY ALSO WHEN THERE IS A PROBLEM WITH A BUSINESS.Business Response
Date: 03/10/2023
******************
Thank
you for the opportunity to respond to the complaint filed by ******* ****** (Complainant).
Buckeye Check Cashing of Kentucky, Inc., Dba Checksmart, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To
summarize, the Complainant states they made a payday advance with CheckSmart
and were given a GreenDot card totaling $300.00 in which they accepted as they
were told there would be no charge for online purchases. The Complainant states
they were told wrong and when they reached out to Checksmart, the Complainant
claims she was treated badly and was gaslit over the phone. The Complainant
then had a series of phone calls with an operations Manager named Mr. ***** telling him that this is no way to enter into a transaction. The Complainant is
requesting explanation of the charges.
A
review of our records revealed, on February 12, 2023, the Complainant obtained
a loan with Checksmart in the principal amount financed of $450.00 at a
storefront in Louisville, Kentucky. The loan was contracted to be repaid in one
payment of $529.75 due on March 8, 2023. Checksmart offered to load a portion
of the loan proceeds onto GreenDot Prepaid Visa card to which the Complainant
accepted.
It
is important to note CheckSmart only provides customers with access to
GreenDot’s products and is not affiliated with GreenDot. Consumers who receive
a prepaid GreenDot card at a Checksmart location are provided with Green Dot’s
terms and conditions including any fees associated with using the card. We urge
the Complainant contact GreenDot directly at ###-###-#### for a detailed
explanation of the charges they incurred on their GreenDot card.
Regarding
the bad treatment the Complainant allegedly received, Checksmart employees are
expected to always treat customers courteously and with the utmost respect and
must attend to customers' questions and demands promptly and professionally. We
apologize for any frustration the Complainant may have experienced.
We
hope that we have fully addressed the complaint. Should the Complainant or the
Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
***
– Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 03/11/2023
the total loan of $529/75 was paid in full in advance on march 3rd.
i repeat checksmart informed me incorrectly for which i based my decision to accept the loan. they told me they ran out of money and had to offer the greendot cards instead of cash, but not fully informing customers that there were additional charges in addition to the interest already incurred with the regular loan.
i also repeat i was informed that each time i used the greendot card it would cost be $1.00 which i was not happy with and was going to decline the loan. in fact, i was disappointed and wished i had went to another checksmart. however, the customer service rep came back and informed me that if i used all my purchases online, then there would be no checksmart charge at all. i felt that was fair enough.
i did contact greendot and was informed that all transactions when using the greendot card are $1.95, which is all totally inaccurate false information that checksmart passed on to me. i felt that checksmart wanted to pass on the blame to greendot when what they were doing was to have the customer pay more charges in addition to the interest already charged.
i repeat i reached out to checksmart several times directly to the lady that served me at checksmart who gaslighted me and then to mr. david. i felt this could not be legal when making a transaction. i wanted to go ahead and file this complaint to the better business bureau and depending on how well checksmart behaves, i may have to report this to the federal trade commission.
i cannot accept checksmart's statement as true and must reject it's answer as totally false.
i trust that since checksmart has failed to make an offer to repair this damage, then it is supposed to be better business bureau's practice that all unresolved claims be posted online. if that is not the case, please inform me immediately.
thanks again for your time.
******* ******Business Response
Date: 03/22/2023
***************
Thank
you for the opportunity to respond to the complaint filed by ******* ****** (Complainant).
Buckeye Check Cashing of Kentucky, Inc., Dba Checksmart, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To
summarize, the Complainant’s rebuttal states Checksmart informed the
Complainant incorrectly on which they based their decision to accept the loan.
They claim they were told Checksmart ran out of money and had to be offered
Greendot cards without fully informing customers of the additional charges in
addition to the interest incurred with the loan. The Complainant also claims
they were informed that it would cost $1.00 each time they used the Greendot
card which they were not happy with and were going to decline the loan.
However, the customer service representative informed the Complainant that if
they made all the purchases online, there would be no Checksmart charge at all.
They contacted Greendot and were informed that all transactions when using the
Greendot card are $1.95, which is inaccurate information that Checksmart passed
on to the Complainant. The Complainant felt that Checksmart wanted to pass on
the blame to Greendot when what they were doing was to have the customer pay
more charges in addition to the interest already charged. They felt that this
transaction is illegal and Checksmart has failed to make an offer to repair
this damage.
We
regret that the Complainant remains dissatisfied with our response. At loan
origination, the Complainant was informed that the store did not have enough
cash available to fully fund the loan in cash; as a solution, the Complainant
was offered to load part of the funds into a Green Dot Prepaid Visa Card to
which the Complainant agreed.
As stated in our initial response, Checksmart only provides
customers with access to GreenDot’s products and is not affiliated with
GreenDot. GreenDot has its own preregistration process, where a customer must
agree to GreenDot’s Term and Condition including fees charged, prior to
receiving a card. We urge the Complainant to refer to their GreenDot Terms and
Conditions for any fees associated with using the card. It is important to note
CheckSmart does not charge any fees to the Complainant when they use their
GreenDot card for purchases or cash withdrawal. For a detailed explanation of
the charges incurred on their GreenDot prepaid card, we encourage the
Complainant to contact GreenDot directly at ###-###-####.
We
apologize for any frustration the Complainant may have experienced. In the
interest of goodwill, we will issue a refund for the fee of $88.50 assessed on
the Complainant’s loan. We have mailed a refund check to the address provided
in the complaint.
We
hope that we have fully addressed the complaint. Should the Complainant or the
Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
BSG
– Consumer Complaints
PO
Box 550
Cleveland,
TN 37364Customer Answer
Date: 03/30/2023
THIS MORNING, I RECEIVED A CHECK IN THE AMOUNT OF $85.50 POSTMARKED MARCH 24TH. PLEASE NOTICE IN CHECKSMART'S LAST LETTER OF MARCH 22ND WHICH STATED THE LETTER WAS MAILED ALREADY BY THE 22ND, THE AMOUNT STATED IN THE LETTER TO ME AND THE BETTER BUSINESS BUREAU WAS $88.50. THE CHECK RECEIVED IS $85.50. I WISH TO REITERATE AGAIN THAT I WAS TOLD BY THE CHECKSMART ASSISTANT ORIGINALLY THAT ALL ONLINE PURCHASES WERE FREE AND ONCE AGAIN, WAS NOT TRUE. THAT WAS THE REASON FOR ACCEPTING THE GREENDOT CARD WHICH CHECKSMART DOESN'T REALLY ADDRESS THAT DECEPTION ISSUE.I WANT TO FIRST THANK THE BETTER BUSINESS BUREAU OF CENTRAL OHIO FOR THEIR ADVOCACY HELP IN MY MATTER. I WASN'T EXPECTING A POSITIVE OUTCOME. AND I WISH TO THANK MY BBB DISPUTE RESOLUTION SPECIALIST.AND TO CHECKSMART, I HAVE FOUND ANOTHER BRANCH LOCATION WITH A REALLY NICE AND BETTER TRAINED STAFF. NOT ALL BRANCH OFFICES ARE CREATED EQUAL. THIS ONE IS MORE FRIENDLY PROFESSIONAL. THANK YOU ALL FOR YOUR TIME. I DON'T EXPECT THIS TO HAPPEN AGAIN.I accept the business's response to resolve this complaint.Regards,
******* ******Initial Complaint
Date:02/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Speedy Cash is ruining my life. I contacted them and explained that I could no longer afford to pay and needed to default on the loan. I asked them to stop taking payments out of my bank account. My bank account is a mess with a whirlwind of overdraft charges and I am unable to pay my regular bills. They have taken multiple payments at once, emptying my bank account. Now they have reported me as 2 months late causing my credit score to drop nearly 70 points. Speedy Cash has put me financial ruin and do not see a way out.Business Response
Date: 03/03/2023
Thank you for the opportunity to respond to the complaint
filed by ****** **** (Complainant). SCIL Inc. Dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states
they contacted Speedy Cash and explained that the Complainant could no longer
afford to pay the loan. They claim they asked Speedy Cash to stop taking
payments out of the Complainant’s bank account. They also claim they received
overdraft fees and are unable to pay their regular bills due to the multiple
payments Speedy Cash took out. The Complainant also claims Speedy Cash has now
reported the Complainant two months late on their payment causing their credit
score to drop nearly 70 points. They are requesting a correction to their
credit report and to not be contacted by Speedy Cash.
As a brief background, on October 27,
2022, Speedy Cash’s records show the Complainant obtained an installment loan
with Speedy Cash online at www.speedycash.com in the
principal amount financed of $500.00. The loan was contracted to be repaid in 13
bi-weekly payments of $78.25 beginning November 4, 2022, and a final payment of
$78.06 due on May 5, 2023. At the time of loan origination, the Complainant
signed a loan agreement that clearly discloses the annual percentage rate,
finance charge, amount financed, total of payments and the repayment schedule
in accordance with the Federal Truth-in-Lending Act and Regulation Z.
Additionally, the Complainant also signed an Optional Loan Payment
Authorization (OPLA) that authorizes and instructs Speedy Cash to initiate an
ACH or debit card payments on the loan due dates, or in the event of default,
to collect the outstanding loan balance.
A review of the loan payment history shows the Complainant
made a total of five (5) payments toward the account. On December 2, 2022, when
the Complainant’s scheduled debit card payment was declined, the account went
into past due status. Thereafter, collection activities commenced as allowed by
law. Collection payments were processed via ACH, one on February 7, 2023, in
the amount of $78.25 and two on February 22, 2023 in the amounts of $78.25 each,
for past due payments as allowed by the signed loan agreement and the OPLA that
authorized Speedy Cash to initiate an EFT, ACH or card payment in the event of
default. The OPLA signed at loan initiation, authorized electronic debit of the
Complainant account as follows:
Past Due Payments and Other Amounts
Due: At anytime and from time to time, to the extent allowed by applicable law, we
may initiate electronic payments on the Payment Card and/or the Bank Account to
seek payment of: (1) any past due amount on the Loan; (2) any returned item
(“RI”) fee (not applicable in Tennessee); or (3) the balance due on the Loan
after its maturity or after we declare the entire balance due (1)-(3)
collectively, (“Collection Payments”). We may initiate Collection Payments at
the same time as we initiate Scheduled Payments. When any ACH item is returned
to us for any reason, we may, but not required to, reinstate an ACH entry to
your Bank up to two additional times as permitted by applicable ACH rules.
We submit there was no unauthorized
payment taken from the Complainant’s account. It is important to note that customers are never required to repay a
debt through electronic payments. Our records indicate Speedy Cash spoke to the
Complainant on February 10, 2023 regarding the financial difficulties they were
experiencing and their intent to revoke electronic payments. The Complainant
was instructed to send a written revocation request, however, the Complainant
did not send a written revocation request until February 26, 2023, four days after
collection ACH payments have been initiated. Please note that with the
revocation request, all future payments will need to be initiated by the
Complainant in person at a store location, online, by phone or mail.
Regarding the
Complainant’s request for correction on their credit report, Speedy Cash,
under the terms of the Fair Credit Reporting Act, is required by law to report
accurate information on accounts, including the payment history, to the credit
bureau and therefore, without further evidence of what the Complainant believes
to be reporting in error, Speedy Cash deems the Complainant’s account
information to be correct.
As for the Complainant’s request for no further contact by
the business, the Complainant’s account has been
notated to no longer be contacted by Speedy Cash effective March 2, 2023.
Speedy Cash understands that unforeseen
circumstances may occasionally arise that result in temporary financial
setbacks such that making timely payments are difficult. We encourage the Complainant to contact
Speedy Cash at ###-###-####to discuss mutually agreeable payment plan.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
BSG – Consumer Complaints
5165 Emerald Pkwy #100
Dublin, OH 43017Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spoke with someone yesterday after telling them that my account was in collections I would make a payment when I can. Woke up this morning and there was huge withdraw. After I told them not to do thisBusiness Response
Date: 03/02/2023
Thank you for the opportunity to respond to the complaint
filed by ***** ******* (Complainant). SCIL Texas, Inc., Dba Speedy Cash, a member of Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to
provide this response.
To summarize, the Complainant states
they spoke with Speedy Cash telling them the Complainant would make a payment
when they can. They claim Speedy Cash withdrew money from their account the
next day. They are requesting a refund and to be contacted.
As a brief background, on January 2,
2023, Speedy Cash’s records show the Complainant obtained an installment loan
with ***** **** ********* in the principal amount financed of $500.00 at a
Speedy Cash storefront in ********** ****** *he loan was contracted to be
repaid in 11 bi-weekly payments of $119.52 beginning January 15, 2023, and a
final payment of $119.30 due on July 1, 2023. **** ****** *** DBA Speedy Cash
is a registered Texas Credit Access Business (“CAB”) and assists consumers in
obtaining loans from willing, unaffiliated lenders and services the resulting
loans. Speedy Cash services the loan and does not operate in Texas as a lender.
Speedy Cash charges CAB fee amounts as permitted by Texas state law.
At the time of loan origination, the
Complainant signed a loan agreement that clearly discloses the annual
percentage rate, finance charge, amount financed, total of payments and the
repayment schedule in accordance with the Federal Truth-in-Lending Act and
Regulation Z. Additionally, the Complainant also signed an Optional Loan
Payment Authorization and Optional Payment Card Authorization that authorizes
and instructs Rapid Cash to initiate an ACH or debit card payments on the loan
due dates, or in the event of default, to collect the outstanding loan balance.
On February 3, 2023, when the
Complainant’s scheduled payment in the amount of $119.52 returned unpaid due to
insufficient funds, the account went into past due status. Thereafter, collection
activities commenced as allowed by law. After continued failed payment
attempts, the loan was accelerated and became due in full. On February 23,
2023, a collection payment was then processed for $773.96 with card ending in
3017 for a past due payment as allowed by the signed loan agreement and the
Optional Loan Payment Authorization that authorized Speedy Cash to initiate an
EFT, ACH or card payment in the event of default. The Complainant also the
signed Optional Payment Card Authorization which states:
Authorization for Collection Payments. We want you to
know that the payment cards identified above (the “Payment Cards”) are
currently associated with your Account. By signing this OPCA, you agree that we
may initiate electronic payments on any of these Payment Cards to collect
non-scheduled payments on any of our Loan(s) to you, including: (1) any past
due amount; (2) any returned item (“RI”) fee (not applicable in Tennessee); or
(3) the balance due after maturity or after we declare the entire balance due.
We submit there was no unauthorized payment taken from the
Complainant’s account. It is important
to note that customers are never required to repay a debt through electronic
payments. While our records indicate Speedy Cash spoke to the Complainant a day
prior to paying the loan in full, at no time did the Complainant revoke their
payment authorization. We also never received a written payment revocation
request from the Complainant. Should the
complainant have additional questions regarding their account, we encourage
them to contact our Customer Service Department at ###-###-####.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at ****************************.
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 03/09/2023
fraud no one authorized them to take out that much after speaking with them
Regards,
***** *******Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Speedpay, Curo, CCFI. Processed a loan in my name without verification. They violated the US Patriot Act by not requiring an ID and citizenship verification in order to process a loan. They verified to me that an ID was not needed to process a loan in my name.
Said CCFI os in charge if verification and they didn't require an ID. So a loan was illegally processed in my name on Feb 21, 2023.
When I called to notify them, Speedway said they canceled the loan but that's all they could do. Said they would not issue me a letter stating the loan had been canceled and would not send me a letter stating the hard credit from Curo would be taken off my credit report.
I have filed a report woth FTC, FBI and local police. As well as let SSA know as well. This company is unlawfully processing loans without verification, they are not following the US Patriot Act.
Business Response
Date: 02/28/2023
Thank you for the opportunity to respond to the complaint
filed by ****** ******** (Complainant). Speedy Cash,
a member of the CCF Intermediate Holdings LLC family of brands, appreciates the
role of the Better Business Bureau in resolving consumer concerns. We are happy
to provide this response.
To summarize, the Complainant states Speedy Cash processed a
loan under the Complainant’s name without verification. They claim Speedy Cash
violated the US Patriot Act by not requiring an ID and citizenship verification
in order to process a loan. They also claim they were told that an ID was not
needed to process a loan in their name. The Complainant also states they called
Speedy Cash to notify them about the loan processed and was told the loan had
been cancelled; however, Speedy Cash would not send a letter stating the hard
credit would be taken off the Complainant’s credit report. They are requesting
a letter stating that the loan has been cancelled and the hard pull on their
credit report has been taken off.
Speedy Cash’s records reflect that on February 21, 2023, a payday
loan was obtained with Speedy Cash online at ****************** using the Complainant’s personal identifying information. Speedy Cash recognizes the seriousness
of identity theft and has extensive measures in place to help mitigate the
fraudulent use of unlawfully obtained data. Unfortunately, in this
instance, it appears that the Complainant’s personal information was
compromised prior to the loan transaction with Speedy Cash as the perpetrator
was able to provide enough of their non-public information to pass through our
strict underwriting criteria and be approved for a loan.
Fortunately, no loans were underwritten under the
Complainant’s name. The Complainant’s information has been updated in the system
to prevent any future fraudulent activity with Speedy Cash. Further, Speedy
Cash submitted a request to credit reporting agencies (CRA’s) to delete any
credit inquiries or reporting, which could take up to 90 days to be reflected
on their credit report.
Regarding the Complainant’s allegation that Speedy Cash
violated the US Patriot Act, it is important to note that Speedy Cash is
required by the U. S. Patriot Act to implement a customer identification
program (CIP) to verify the identities of the persons with whom it does
business. While Speedy Cash does not request a copy of an applicant’s ID,
Speedy Cash has a robust verification process in place designed to establish an
applicant’s identity as well as variety of ways to combat fraud applicants
attempt to receive credit via online channels.
Speedy Cash strongly urges any consumer who suspects that
their information has been compromised to report such incidents to all
applicable law enforcement agencies and take all possible precautions to secure
their personal identification and financial information. Should the Complainant
have additional questions or concerns, they are encouraged to call Speedy Cash
at ###-###-####.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of check into cash for many years and have obtained & paid a lot of loans.
Everything was fine during that time and I never had an issue but that has changed with cash central's involvement
I am paid every other Friday and bank at a small credit union located in the city building. It's a credit union for city employees.
My credit union doesn't have the updated systems that a large bank may have. Due to this my paycheck isn't posted until the teller arrive in the morning around 8am-8:30am.
Check into cash's system is showing my payments are being returned because they attempt to retrieve the payment prior to 8:30am when my bank opens. But check into cash will resubmit the debit later that same day and is paid.
Now because it appears I haven't paid as required I'm banned from reapplying.
I have had multiple emails customer service, phone calls and chats, yet not person is willing to listen to my issue and escalate to issue to someone who may be able to fix it. I'm just treated like crap because they think I'm not paying.
I shouldn't be penalized for making my payment on the day it's due. There is nothing that states check into cash will be making a debit prior to 8:30am. I'm just provides a Due date not a Due date and time.
I would like to be able to continue as a customer but I need someone to listen to my issue and fix it.Business Response
Date: 02/16/2023
Thank you
for the opportunity to respond to the complaint filed by ***** ********* (Complainant).
Hoosier Checking Cashing of Ohio, LTD, dba Cash Central, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To
summarize, the Complainant states they are banned from reapplying for a loan
with Cash Central due to loan payments being returned. They claim Cash Central submits
payments before 8:30 am on the day the payments are due prior to when the Complainant’s
credit union processes their paycheck. The Complainant also states they should
not be penalized for making a payment on the day a payment is due and there is
no notice that states Cash Central will be making a debit prior to 8:30 am.
They are requesting a billing adjustment.
As a brief
background, Cash Central’s records show, from August 1, 2022, to November 17,
2022, the Complainant obtained four payday loans with Cash Central. While all loans
are paid in full, the original payment processed as outlined in the loan
agreement did return from their financial institution as unpaid. Since then, it
does appear the Complainant was declined for a loan.
We understand
that some financial institutions post deposits to accounts later in the
business day and may choose to process debit transactions before credits,
ultimately resulting in a timing issue for their clients. As a way to remedy
this, Cash Central offers customers the ability to log into their Cash Central
account and process a courtesy move for up to seven days allowing them to move
the due date to when their financial institution will provide access to their direct
deposit paycheck. Additionally, if customers are not able to log into their
Cash Central account, they may contact our Customer Service department and
request this courtesy move.It is important to note
that there is no statute or law that governs what time a payment can be
submitted on the day the loan is due in the state of Indiana and it is Cash
Central’s business practice to submit payments the morning of the loan due
date. It is also important
to note that customers are never required to repay a loan through recurring
electronic payments. The Complainant voluntarily authorized Cash Central to initiate
EFT, ACH, or card payment transactions for re-payment of their loan by signing
the loan agreement. At no time did the Customer revoke their payment authorization.
Cash Central did not ban the Complainant
from doing business with us. The underwriting criteria are all automated in which
different factors are considered while ensuring state specific requirements are
met. We encourage the Complainant log into the Cash Central account and make
any necessary updates, including, but not limited to their payday, and then to
re-apply for a loan; however, we cannot guarantee approval.We hope that we have fully addressed
the complaint. Should the Complainant or the Better Business Bureau require
further explanation, we may be reached at [email protected].
Sincerely,
*** – Consumer
Complaints
**** ******* **** ****
******* ** *****Initial Complaint
Date:02/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/8/2023 Speedy/Rapid Cash withdrew $1,728.23 from my bank account without authorization. I will be attaching two documents:
1. My letter to BBB, including attachments of correspondence between me and Rapid/Speedy cash,
2. A copy of my bank transaction of the unauthorized withdrawalBusiness Response
Date: 02/16/2023
Thank you for the opportunity to respond to the complaint
filed by ***** ******** (Complainant). Advance Group Inc., Dba Rapid Cash, a member of the CCF Intermediate Holdings LLC family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To summarize, the Complainant states Rapid Cash withdrew
$1,728.23 from the Complainant’s bank account without authorization on February
8, 2023. They are requesting an investigation into whether Rapid Cash was
authorized to debit the past due payment.
As a brief
background, Rapid Cash’s records reflect that the Complainant obtained an
installment loan with Rapid Cash on October 27, 2022 for the principal amount
financed of $1,123.00 at a storefront in Las Vegas, Nevada. The loan contracted
was to be repaid in two monthly payments of $582.75 due on November 9, 2022,
and a final payment in the amount of $582.73 due on January 11, 2023.
The Complainant signed a loan agreement that clearly discloses
the annual percentage rate, finance charge, amount financed, total of payments
and the repayment schedule in accordance with the Federal Truth-in-Lending Act
and Regulation Z. Additionally, the Complainant also signed an Optional Loan
Payment Authorization and Optional Payment Card Authorization that authorized
and instructed Rapid Cash to initiate an ACH or debit card payments on the loan
due dates, or in the event of default, to collect the outstanding loan balance.
A review of the loan history shows the Complainant requested
two due date changes, extending their due date to November 11, 2022, and then
to November 16, 2022. When payment was not made on the due date, the loan went
into past due status and collection activities commenced as permitted by law. Rapid
Cash understands that unforeseen circumstances may occasionally arise that
result in temporary financial setbacks such that making timely payments are
difficult. Accordingly, the Complainant
was set up with a payment plan on November 17, 2022. On December 3, 2022, payment
was not received breaking the plan.
On January 26, 2023, the Complainant made payment in the
amount of $20.00 using a new debit card number ending in ****. The Complainant
saved the new debit card number to their account signing a new Optional Loan
Payment Authorization and Optional Payment Card Authorization which authorizes
Rapid Cash to initiate charges or debit in order to collect payment when due. On
February 8, 2023, the repayment of the past due balance in the amount of
$1,728.23 was made by debit card as authorized by the Complainant on the signed
Optional Payment Card Authorization which states:
Authorization for Collection Payments. We want you to
know that the payment cards identified above (the “Payment Cards”) are
currently associated with your Account. By signing this OPCA, you agree that we
may initiate electronic payments on any of these Payment Cards to collect
non-scheduled payments on any of our Loan(s) to you, including: (1) any past
due amount; (2) any returned item (“RI”) fee (not applicable in Tennessee); or
(3) the balance due after maturity or after we declare the entire balance due.
We submit there was no unauthorized payment taken from the Complainant’s
account. It is important to note that customers are never required to repay a
debt through electronic payments. At no time did the Complainant revoke their
payment authorization. We advise the Complainant to contact our Customer
Service Department at ###-###-#### for additional questions or concerns
regarding their account.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG – Consumer Complaints
************Customer Answer
Date: 02/17/2023
Rapid Cash/Speedy Cash withdrew $1,728.23 from my account. I am disappointed that BBB does not feel that this is acceptable.Initial Complaint
Date:02/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made $75 payments every 2 weeks for 4 months, and my balance only goes higher. I have requested to see history and payment effects buy they say call. Calling does not answer questions about interest etc.Business Response
Date: 02/17/2023
****************
Thank you for the opportunity to respond to the complaint
filed by **** ****** (Complainant). SCIL Inc. Dba Speedy Cash, a member of the CCF Intermediate Holdings LLC family
of brands, appreciates the role of the Better Business Bureau in resolving
consumer concerns. We are happy to provide this response.
To summarize, the Complainant states they have made $75
payments every 2 weeks for 4 months but claims their balance only goes higher.
They requested to see a payment history but were told to call. They are
requesting a billing adjustment.
As a brief explanation of the Complainant’s account, an
Open-End Line of Credit transaction in the amount of $565.00 .00 was completed
online at www.speedycash.com on
September 10, 2022 with cash advances of $553.000 taken over the course of the
loan. Open credit involves billing
periods and reoccurring minimum payments of interest and principal based on the
balance of the loan. Speedy Cash encourages
customers to use this product as a short-term financial solution and whenever
possible, pay off early to avoid accruing interest. The balance may be paid back at any time with
no penalty for early payoff. We counsel
and have our customers acknowledge in writing the following:
Notice:
This is a HIGH INTEREST RATE line of credit, so we encourage you to reduce the
amount of interest that you pay by making multiple payments, larger payments or
even paying the entire principal amount off.
The interest rate and interest charges are plainly disclosed
on the first page of the loan agreement.
By signing the agreement, the customer acknowledged their understanding
that Speedy Cash would earn interest on the outstanding balance from the
date of the transaction until paid in full.
A review of the payment history shows Speedy Cash has promptly and accurately posted ten (10) payments totaling
$684.87 toward the Complainant’s outstanding loan balance. The Complainant’s
outstanding balance is $588.14 as of February 15, 2023.
As we believe that
the conditions of the loan were clearly disclosed and cannot find any evidence
of wrongdoing, a loan balance adjustment will not be provided at this time. We
encourage the Complainant to call our Customer Service department directly at ###-###-####
to discuss repayment options.
Regarding the Complainant’s request for a payment history,
we apologize for not providing their payment history at the Complainant’s initial
written request they sent via email. We have mailed the Complainant their loan
payment history showing their outstanding loan balance.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
*** – Consumer Complaints
**** ******* **** ****
******* ** *****Customer Answer
Date: 02/18/2023
My balance does not go down. I pay 150 per month roughly but the balance is the same every time. I do not dare to pay any more because the balance would not go down and obviously the company does not understand this.
Regards,if I have paid $750 for borrowing $500, why do I still owe $588. If they do not put the money in until it has super late payments, that is not my fault. Why do I have to pay for their poor work?
**** ******Business Response
Date: 04/03/2023
*************
Thank you for the opportunity to respond to the complaint
filed by **** ****** (Complainant). SCIL Inc. Dba Speedy Cash, a member of the Community Choice Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
To summarize, the Complainant states they are rejecting our rebuttal
response as they claim they have been trying to make a payment all weekend. They
claim their balance goes up when they can’t make a payment.
As previously stated in our initial response, the Complainant does not pay any additional
interest or fees for successful payments made via ACH. Our records show an ACH
payment posted to the account on March 28, 2023, paying the loan off in full.
Should the complainant have additional questions or concerns on their account,
we encourage the complainant to contact Speedy Cash directly at ###-###-####.
We hope that we have fully addressed the complaint. Should
the Complainant or the Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:02/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got loan on my car last year and I have been paying every month and now I have not paid for one month. I work nights and they cant call me. They have charged me a ridiculous amount in interest. I have paid them on time and now they are threatening to come and take my car. They constantly call me and threaten me daily. I have been charged ridiculous amount of interest per day. They are worse than a pay day loanBusiness Response
Date: 08/04/2023
Thank you for the opportunity to respond to the complaint filed by ****** ***** (Complainant).
TitleMax of Missouri, Inc., DBA TitleMax, a member of Community Choice Financial® family
of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns.
We are happy to provide this response.
To summarize, the Complainant alleges, among other things, that she was “charged . . . a
ridiculous amount of interest.” She further claims she is called constantly and threatened “daily”.
TitleMax records reveal the Complainant originally entered into a twenty-four (24) month
Consumer Installment Loan Agreement with TitleMax on August 6, 2019, in the original
principal amount of $1,513.50 and pledged her 2012 GMC Acadia as collateral. Pursuant to the
terms of the Agreement, The Complainant was required to make twenty-three (23) monthly
installment payments of $213.71 beginning on September 14, 2019, and one (1) final payment of
$213.52 on August 14, 2021, to satisfy and discharge her obligations under the Agreement. Since
its inception, the Complainant chose to refinance the Loan five (5) times, at times adding
additional funds. According to the most recent Agreement dated April 20, 2022, the Complainant
was to make thirty-five (35) payments of $554.52 beginning May 28, 2022, followed by one
payment of $551.22 due by April 28, 2025. As of the date of this letter, the account is in default.
Before the Complainant entered any transactions, made payments, or other consideration, a
TitleMax representative fully explained the terms and conditions of the Loan and Agreement, as
well as the interest and the overcall cost of the Loan. In addition, page one (1) of the Agreement
has a Federal Truth-in-Lending Disclosure that details, among other things, the Annual
Percentage Rate (“APR”)(the cost of the credit as a yearly rate, including applicable fees), the
Finance Charge (the dollar amount the credit will cost), the Amount Financed (the amount of
credit provided to the customer on their behalf), and the Total of Payments (the amount paid
after all payments have been made as scheduled). Further, the payment schedule is detailed
below the Disclosure, which clearly details the amount and due date of each payment.
As outlined in the April Agreement, the Loan is an amortized simple interest installment loan
designed to be paid off over a thirty-six (36) month term. A portion of each payment, if paid on
the due date, applies to both interest and principal. At the beginning of the Loan, interest takes up
the majority of the payments. As time progresses, more of each payment is applied towards the
principal. Interest accrues on a daily basis on the unpaid principal balance of a loan. The
Agreement bearing Ms. ******* signature clearly states that (emphasis added):
1.Promise to Pay; Co-Borrower Obligations: I promise to pay Lender, or to Lender’s order,
the principal sum of $3,846.31 plus interest. I also promise to pay all other fees and charges in
this Note. I must pay the amounts on or before the Payment Due Dates in the Payment Schedule
above. If this Note is signed by more than one Borrower, each Borrower agrees to be liable to
Lender jointly, and each Borrower will also be liable to Lender individually, for the Loan and
other obligations under this Note. Time is of the essence.
2.Interest; Application of Payments; Prepayment: Interest will accrue daily on the
outstanding principal balance. The interest rate is 167.8800 % per year. Interest accrues
from the Loan Date until the Loan is paid in full. Interest accrues based on the number of days
elapsed over a 365-day year. Lender calculates and charges interest, including interest on past
due principal, under Missouri law. If any finance charge or other fee is held invalid, the
remainder shall remain in effect. Lender applies payments first to unpaid interest, then to fees,
and then to unpaid principal. The Payment Schedule and Finance Charge above assume that I
pay all installments in full on the Payment Due Dates. I will owe less interest if I pay early or
prepay. If I pay late or do not pay in full, I will owe more interest. I may prepay this Loan at any
time without penalty.
Prior to signing the Agreement, the Complainant was given the opportunity to examine the
Agreement and its contents and provided with electronic access to copies of the same.
Accordingly, by signing the Agreement, the Complainant attested that she expressly understood,
acknowledged, and agreed to the terms and obligations contained therein.
Also, TitleMax takes allegations of harassment seriously and review of her account finds their
allegation to be without merit.
Regarding telephonic communication, please note that the Company voluntarily adheres to the
guidance outlined in the FDCPA when making consumer telephone calls, even though it is a
first-party collector. The FDCPA allows calls only between the hours of 8:00 a.m. and 9:00 p.m.
and prohibits calls made to harass a consumer. TitleMax policy only allows two calls per day to a
consumer and the purpose of the calls is to reestablish communication, as recovery of a vehicle is
the last resort. As a result, TitleMax’s intent is not to harass, but to work with consumers. The
Company’s customer call log and notes on Ms. ******* account provide evidence that TitleMax
did not call her telephone number on file more than twice on any given date.
As shown in the above investigation, TitleMax has complied with all applicable laws, and finds
no wrongdoing on the part of TitleMax. On August 31, 2023, the Complainant made a payment
of $736.79 which satisfied the remaining balance in full, and the lien on the vehicle was released.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business
Bureau require further explanation, we may be reached at *****************************
Sincerely,
BSG – Consumer Complaints
Agreement and its contents and provided with electronic access to copies of the same.
Accordingly, by signing the Agreement, the Complainant attested that she expressly understood,
acknowledged, and agreed to the terms and obligations contained therein.
Also, TitleMax takes allegations of harassment seriously and review of her account finds their
allegation to be without merit.
Regarding telephonic communication, please note that the Company voluntarily adheres to the
guidance outlined in the FDCPA when making consumer telephone calls, even though it is a
first-party collector. The FDCPA allows calls only between the hours of 8:00 a.m. and 9:00 p.m.
and prohibits calls made to harass a consumer. TitleMax policy only allows two calls per day to a
consumer and the purpose of the calls is to reestablish communication, as recovery of a vehicle is
the last resort. As a result, TitleMax’s intent is not to harass, but to work with consumers. The
Company’s customer call log and notes on Ms. ******* account provide evidence that TitleMax
did not call her telephone number on file more than twice on any given date.
As shown in the above investigation, TitleMax has complied with all applicable laws, and finds
no wrongdoing on the part of TitleMax. On August 31, 2023, the Complainant made a payment
of $736.79 which satisfied the remaining balance in full, and the lien on the vehicle was released.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business
Bureau require further explanation, we may be reached at *****************************
Sincerely,
BSG – Consumer ComplaintsCustomer Answer
Date: 08/22/2023
I totally disagree with this they are Try to take my car and the interest rate is too high and I’m being forced to give it up and I’ve been always do it and harassed by them and no one will help.
Regards,
****** *****
Business Response
Date: 03/08/2024
*******************
Thank
you for the opportunity to respond to the complaint filed by ****** ***** (Complainant). TitleMax of Missouri, Inc., DBA TitleMax, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize, the Complainant alleges,
among other things, that she was “charged . . . a ridiculous amount of
interest.” She further claims she is called constantly and threatened “daily”.
TitleMax records reveal the
Complainant originally entered into a twenty-four (24) month Consumer Installment Loan
Agreement with TitleMax on August 6, 2019, in the original principal amount of
$1,513.50 and pledged her 2012 GMC Acadia as collateral. Pursuant to the terms
of the Agreement, The Complainant was required to make twenty-three (23)
monthly installment payments of $213.71 beginning on September 14, 2019, and
one (1) final payment of $213.52 on August 14, 2021, to satisfy and discharge
her obligations under the Agreement. Since its inception, the Complainant chose
to refinance the Loan five (5) times, at times adding additional funds.
According to the most recent Agreement dated April 20, 2022, the Complainant
was to make thirty-five (35) payments of $554.52 beginning May 28, 2022,
followed by one payment of $551.22 due by April 28, 2025. As of the date of
this letter, the account is in default.
Before the Complainant entered
any transactions, made payments, or other consideration, a TitleMax
representative fully explained the terms and conditions of the Loan and
Agreement, as well as the interest and the overcall cost of the Loan. In
addition, page one (1) of the Agreement has a Federal Truth-in-Lending
Disclosure that details, among other things, the Annual Percentage Rate
(“APR”)(the cost of the credit as a yearly rate, including applicable fees),
the Finance Charge (the dollar amount the credit will cost), the Amount
Financed (the amount of credit provided to the customer on their behalf), and
the Total of Payments (the amount paid after all payments have been made as
scheduled). Further, the payment schedule is detailed below the Disclosure, which
clearly details the amount and due date of each payment.
As outlined in the April
Agreement, the Loan is an amortized simple interest installment loan designed
to be paid off over a thirty-six (36) month term. A portion of each payment, if
paid on the due date, applies to both interest and principal. At the beginning
of the Loan, interest takes up the majority of the payments. As time
progresses, more of each payment is applied towards the principal. Interest
accrues on a daily basis on the unpaid principal balance of a loan. The
Agreement bearing Ms. ******* signature clearly states that (emphasis
added):
1.Promise to Pay;
Co-Borrower Obligations: I promise to pay Lender, or to Lender’s order, the
principal sum of $3,846.31 plus interest. I also promise to pay all
other fees and charges in this Note. I must pay the amounts on or before the
Payment Due Dates in the Payment Schedule above. If this Note is signed by more
than one Borrower, each Borrower agrees to be liable to Lender jointly, and
each Borrower will also be liable to Lender individually, for the Loan and
other obligations under this Note. Time is of the essence.
2.Interest; Application of
Payments; Prepayment: Interest will accrue daily on the outstanding principal
balance. The interest rate is 167.8800 % per year. Interest accrues from
the Loan Date until the Loan is paid in full. Interest accrues based on the
number of days elapsed over a 365-day year. Lender calculates and charges
interest, including interest on past due principal, under Missouri law. If any
finance charge or other fee is held invalid, the remainder shall remain in
effect. Lender applies payments first to unpaid interest, then to fees, and
then to unpaid principal. The Payment Schedule and Finance Charge above assume
that I pay all installments in full on the Payment Due Dates. I will owe less
interest if I pay early or prepay. If I pay late or do not pay in full, I will
owe more interest. I may prepay this Loan at any time without penalty.
Prior to signing the Agreement,
the Complainant was given the opportunity to examine the Agreement and its
contents and provided with electronic access to copies of the same.
Accordingly, by signing the Agreement, the Complainant attested that she expressly
understood, acknowledged, and agreed to the terms and obligations contained
therein.
Also, TitleMax takes
allegations of harassment seriously and review of her account finds their
allegation to be without merit.
Regarding telephonic
communication, please note that the Company voluntarily adheres to the guidance
outlined in the FDCPA when making consumer telephone calls, even though it is a
first-party collector. The FDCPA allows calls only between the hours of 8:00
a.m. and 9:00 p.m. and prohibits calls made to harass a consumer. TitleMax
policy only allows two calls per day to a consumer and the purpose of the calls
is to reestablish communication, as recovery of a vehicle is the last resort.
As a result, TitleMax’s intent is not to harass, but to work with consumers.
The Company’s customer call log and notes on Ms. ******* account provide
evidence that TitleMax did not call her telephone number on file more than
twice on any given date.
As
shown in the above investigation, TitleMax has complied with all applicable
laws, and finds no wrongdoing on the part of TitleMax. On August 31, 2023, the
Complainant made a payment of $736.79 which satisfied the remaining balance in
full, and the lien on the vehicle was released.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer ComplaintsInitial Complaint
Date:02/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cash Central approved a Pay-Day Loan for around $ 600 in July 2022 using my social security number. That loan was fraudulent. My credit has been frozen for over two years with Transunion, Experian and Equifax. I also have Fraud Alerts with the three credit reporting agencies. Obviously, somebody at Cash Central did not check my credit using my social security number , or this could be an inside job ? I have never received any phone calls ( voicemails ) , texts, emails or USPS correspondence about this loan being past due. National Credit Adjusters, Hutchinson, Kansas, put the information on my Experian Credit report. My credit score went from 848 to 673, and this is not acceptable !! Cash Central and National Credit Adjusters need to be investigated. This fraudulent Pay- Loan should have never been approved !!!!Business Response
Date: 02/22/2023
February 22,
2023
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID 18837951
BBB
Dispute Resolution Team:
Thank you
for the opportunity to respond to the complaint filed by ******* ***** (Complainant).
Buckeye Check Cashing of Texas, LLC. Dba Cash Central, a member of the
Community Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize,
the Complainant states Cash Central approved a $600.00 payday loan using the Complainant’s
identity. They claim the loan should not have been approved as their credit has
been frozen with Transunion, Experian, and Equifax for the past two years. They
also claim they never received any correspondence about the loan. They are requesting
the loan be removed from their credit report.
Cash
Central’s records reflect that on July 20, 2022, a Payday loan in the principal
amount financed of $630.00 was obtained online at www.cashcentral.com with First
Star Financial, LLC. The loan was to be repaid
in one (1) payment of $807.95, which includes the principal, lender interest,
and CAB fee payment, due on July 29, 2022. Cash Central is a registered Texas Credit
Access Business (“CAB”) and assists consumers in obtaining loans from willing,
unaffiliated lenders and services the resulting loans. Cash Central does not
operate in Texas as a lender. Cash Central services the loan and charges CAB
fees as permitted by Texas state law.
A review of
the loan history shows no payment was received. As a result of nonpayment, the loan
was sold to National Credit Adjusters on December 8, 2022. This may or may not
be the entity reporting the account to the credit reporting agencies.
Cash Central recognizes the seriousness of identity theft and
has extensive measures in place to help mitigate the fraudulent use of
unlawfully obtained data. Unfortunately, in this instance, it appears that the Complainant’s
personal information was compromised prior to the loan transaction with Cash
Central as the perpetrator was able to provide enough of their non-public
information to pass through our strict underwriting criteria and be approved
for a loan.
As of January
20, 2023, Cash Central has relieved the Complainant of any liability regarding
this loan, and the account with Cash Central has been closed as confirmed
identity theft. On the same day, a request that the account be returned to Cash
Central from National Credit Adjusters has also been submitted. National Credit
Adjusters should request the deletion of any credit reporting when the account is
returned to Cash Central. Our records do
not indicate that Cash Central is currently reporting this account to TransUnion,
Experian, or Equifax. If the Complainant has evidence to the contrary, we ask
they provide documentation so we may further investigate.
We hope
that we have fully addressed the complaint. Should the Complainant or the
Better Business Bureau require further explanation, we may be reached at [email protected].
Sincerely,
BSG – Consumer
Complaints
5165
Emerald Pkwy #100
Dublin, OH
43017Customer Answer
Date: 03/02/2023
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
###-###-#### *****, ******* 18837951 Community Choice Financial, Inc. Mar 2, 2023 1:15 PM
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