Complaints
This profile includes complaints for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 444 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I in a desperate situation got a loan from TitleMax in Nov.2022 to keep from being displaced from my home. I borrowed 1750.00, Recently I started experiencing financial difficulties which resulted in Titlemax repossessing my 2005 Ford F150 on December 21st when I made a payment arrangement for the 28th with store manager ******. I called and they said it would take $515.00 to reclaim it. Oddly enough they had me resign another loan for the same amount ... but I needed my vehicle even though I think this is not right. On Thursday, Jan,4 I paid the money and was told to pick up the truck from IAA Atlanta South Auction. Upon seeing my truck two tires were flat it would not start, and an unauthorized key was made without my knowledge with cigarette ashes in the ashtray. I called AAA to see if they could jumpstart the truck. The mechanic tried to jump-start the battery and the starter to no avail.
I went inside to file paperwork for a claim against IAA Auction and Titlemax. I also have been in constant phone contact with both and I keep getting the run around as to who is responsible for the damage to my truck because it was working fine with no prior issues when they repossessed it.
Business Response
Date: 01/17/2024
January 17, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ***** ***** **. (Complainant).
TitleMax of Georgia, Inc., DBA TitleMax, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in
resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that
they got a loan of $1,750.00 from TitleMax in November 2022. They state they
recently experienced financial difficulties, resulting in TitleMax repossessing
their 2005 Ford F150 on Decembre 21st, when they stated that they
made payment arrangements for the 28th with the store manager. They
were informed it would be $515.00 to reclaim the vehicle and oddly enough, they
had them re-sign another loan for the same amount, but they needed their
vehicle. The Complainant states that on January 4 they paid the money and were
told to pick up the truck with IAA Atlanta South Auction. Upon seeing their
truck, two tires were flat, it would not start, and an unauthorized key was
made along with cigarette ashes in the ashtray. The Complainant states that
they filed a claim against IAA Auction and TitleMax and have been getting the
run around as to who is responsible for the damage to their truck because it
was working fine prior to the repossession. The Complainant is requesting a
replacement.
A review of TitleMax records reveals that
on November 30, 2022, the Complainant obtained a Pawn Transaction in the
principal amount financed of $1,768.00 at a storefront in McDonough, GA. The
Complainant granted a security interest in a 2005 Ford F150 with a VIN ending
in ******. The loan was contracted to be repaid in full in the amount of $2,050.70
on December 30, 2022. On April 12, 2023, the Complainant made a payment of
$449.21 and refinanced their existing loan of $1,752.24. The loan was
contracted to be repaid in full in the amount of $1,971.27, on May 13, 2023. On
May 16, 2023, the Complainant made a payment of $240.93 and refinanced their
existing loan for the second time of $1,752.24. The loan was contracted to be
repaid in full in the amount of $1,971.27, on June 15, 2023.
As part of the process of requesting a
loan and upon each refinance, the loan agreement must be reviewed by the
Complainant before the loan is signed. The annual percentage rate, finance
charge, amount financed, total of payments and payment schedule are clearly
disclosed in accordance with the Federal Truth in Lending Act and Regulation Z
on the first page of the loan agreement. By signing the loan agreement, the
Complainant acknowledged their understanding of the terms and conditions of the
loan.
A review of the payment history on the
second refinance indicates there have been five (5) payments made on the loan
in the following order, $250.00, $230.00, $220.25, $213.00, and $220.00 on June
15, 2023, July 17, 2023, August 15, 2023, September 18, 2023, and October 16,
2023, respectively. When the payment was not made on December 15, 2023, the
account entered a past due status and assessed a late fee of $211.41. On
December 21, 2023, the vehicle was repossessed, and the account assessed a
$50.00 repossession fee. On January 4, 2023, the Complainant made a payment of
$515.10 to redeem the vehicle. The same day, the Complainant refinanced their
loan for the remaining balance of $1,691.29. The loan was contracted to be
repaid in full in the amount of $1,902.70, on February 3, 2024.
After
reviewing the Complainant’s account, our records show the Complainant only paid
the minimum payment and elected to refinance their existing balance on multiple
occasions. TitleMax believes that the conditions of the loan were clearly
disclosed and cannot find any evidence of wrongdoing. Regarding payment
arrangements or settlements, we urge the Complainant to contact the store
directly. The Complainant may also contact TitleMax at (800)804-5368 for
additional concerns and additional questions regarding their account.
Regarding
the claim for the damages done by the repossession company, we have forwarded
the Complainant’s claim to management. Should damages be found or determined,
the Complainant will be contacted.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:01/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 25th 2023 at 12:38pm I attempted to pull off $3,158 form my emerald card ending **** at **** ******* 95 ***** *** ******** **** ******* ***** when the worker ran it on a different machine it pulled my $3,158 off but I did not receive the cash even though I had proof on my end that the transaction went through they said that there was nothing that they could do at that time
I was in contact with ***** the store manager to try to resolve the issue but failed to I was treated like a criminal and a liar even though I had proof the transaction went through.March 3rd 2023 I was told to come into the store on good faith they were going to give me my $3,158 which I did receive after waiting there because the other girls refused to deal with me
one lady was going through a divorce and talking about the mistress all well she's talking about her misfortunes as I'm waiting there to be seen and was told multiple times if there is a dispute or they still can't find the money I'm responsible for it
I did contact h&r block and they were going to do an investigation in it but since we resolved it I canceled the investigation and received $3,158.upon that h&r block credit me back $3,158 March 8 and I assumed that check in the cash did not get paid. but if I would have just left the money there as they did their investigation and found out indeed they did get paid.
I contacted ***** March 13th 2023 and she told me I had till the end of the day March 14 to repay them the money. I was told multiple times that I could be sued and that they have lots of lawyers for stuff like this so not only did they receive $3,158 they received an additional $3,107.50 which put me in the negative which h&r block because this established was already paid
I contacted ***** on the 4th of January 2024 in the h&r office to inform her that I overpaid them she laughed over the phone and said I thought I was done with this situation and it could take months for her to try to figure out the situation
Business Response
Date: 01/12/2024
January 12, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ******** ***** Complainant).
Speedy Cash Car Title Loans, LLC, DBA Check Into Cash, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To
summarize, the Complainant states that on February 25, 2023, they attempted to
pull off $3,158.00 from their Emerald Card ending in **** at **** ******* 95 in
******** ****, AZ *****. When the worker ran the transaction on a different
machine it pulled $3,158.00, but the Complainant did not receive the cash, even
though they had proof that the transaction went through. They were in contact
with the store manager to resolve their issue but were treated like a criminal
and a liar. On March 3, 2023, they were told to come into the store on good
faith to receive the $3,158.00 but the other girls refused to deal with them.
The Complainant states they were told multiple times that if there is a
dispute, or they cannot find the money, they are responsible for it. The
Complainant contacted H&R Block to cancel the investigation due to the
issue being resolved. On March 8, 2023, they received a credit of $3,158.00
from H&R Block and they assumed Check Into Cash did not get paid. They
state they found out Check Into Cash did get paid. On March 13, 2023, they
contacted the manager again who told them they had until the end of the day on
March 14 to repay the money. They state Check Into Cash received an additional
$3,107.50 which put them in the negative with H&R Block. On January 4,
2024, they contacted the same manager to inform them of the overpayment but was
laughed at and were told it could take months to figure out the situation. The
Complainant requests a refund.
A
review of Check Into Cash records reveals that on February
25, 2023, the Complainant attempted to withdraw funds from a debit card ending in ****, in the amount of $3,158.00, at a
storefront in ******** ****, AZ. On March 3, 2023, the Complainant signed a
letter of acknowledgement stating they received $3,158.00 in cash from the
storefront in ******** ****, AZ. In addition, the acknowledgement stated, “Any
reason that the transaction on the customer’s end is disputed, ********
******** **** ***** is liable to return the amount in cash.” The Complainant
returned $3107.15 in cash on March 14, 2023.
To
address the Complainant's concern regarding an overpayment, we have forwarded
your concern to management to investigate and act accordingly. The Complainant
will be contacted once the investigation is complete.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 01/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because the issue is not resolved and i'm unsure if i agreed to anything nothing is going to get done and no one will be held accountable like i was. There is no time frame set to when this will be resolved in a timely matter so am not agreeing untill this dispute is fully resolved.
Regards
******** *****Customer Answer
Date: 01/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******** *****Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company tried running an unauthorized transaction on my debit card. Payment was not due and they tried to run it from my card that I had used from a previous transaction for a split tender payment. It’s scary to know that now they have saved my card information. Please pull audio from my date of payment to hear that I specifically said that I would COME IN to branch on 5th. When I called, no one will give me their name that answers the phone. I would like a district supervisor to call me please.Business Response
Date: 01/10/2024
January 10,
2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ****** ****** (Complainant).
Insight Capital, LLC., DBA EasyMoney, a member of Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns.
We are happy to provide this response.
To
summarize, the Complainant states the company tried running an unauthorized
transaction on their debit card and the payment was not due. The transaction
was run from a card they had used from a previous transaction for a split
tender payment. They feel it is scary to know that they have saved their card
information and request the audio pulled from the date of payment to hear that
they specifically said they would come into the branch on the 5th.
When they called no one who answered the phone would give their name. The
Complainant requests to be contacted by the business.
A
review of EasyMoney records reveal that on December 22, 2023, the Complainant
obtained a Payday Loan at a storefront in Enterprise, AL, in the principal
amount financed of $500.00. The loan was contracted to be repaid in one payment
of $587.50, due January 5, 2024. It is important to note that at the time of
loan origination, the store location confirmed with the Complainant the payment
would be processed automatically with their debit card and the card payment
would be processed the day before the due date January 4, 2024. On January 4,
2024, the automatic debit card payment was declined.
At
the time of the loan origination, the Complainant signed an Alabama Deferred
Presentment Agreement that clearly disclosed the annual percentage rate,
finance charge, amount financed, total of payments and the repayment schedule
in accordance with the Federal Truth-in-Lending Act and Regulation Z. Further,
by signing the agreement, the Complainant also authorized EasyMoney to initiate
an electronic payment process to satisfy the payment of $587.50. By signing the
loan agreement, the Complainant acknowledged their understanding of the terms
and conditions of the loan.
EasyMoney
understands that unforeseen circumstances may occasionally arise that result in
temporary financial setbacks. Accordingly, EasyMoney is willing to discuss mutually satisfactory repayment arrangements in order to
assist the Complainant in paying back their loan. We encourage the Complainant to contact EasyMoney at
###-###-#### to discuss a mutually agreeable payment plan.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at ****************************.
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:01/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter stating that if I made my payment I could continue as if I was not late. I immediately got another letter stating a larger payment was needed to continue as if I were not late. I asked the local office why the payment was needed earlier than expected since the letter says I could continue as if I was not not late and he says that isn't what the letter means. I was also charged titling fees that I paid and it appears interest has been accruing on this amount since day 1 and they are not giving clear answers or attempting to resolve this matter properly.Business Response
Date: 01/10/2024
January 10, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ******* ******* (Complainant).
TitleMax of Missouri, Inc., DBA TitleMax, a member of Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
To summarize, the Complainant states they
received a letter stating if they made their payment they could continue as if
they were not late. They immediately got another letter stating a larger
payment was needed to continue as if they were not late. They asked the local
office why the payment was needed earlier than expected, since the letter
stated they could continue as if they were not late and were told that is not
what the letter means. They state they were charged titling fees that were
paid, and it appears interest has been accruing on this amount since day one.
The Complainant requests to settle the account after the correct interest is
calculated so they can pay the balance due and end the contract.
A
review of TitleMax records reveals that on September 1, 2023, a Title loan was
obtained in the principal amount financed of $4,020.50 at a storefront in
Kennett, MO. The Complainant granted a security interest in a 2018 Nissan
Armada with a VIN ending in ******. The loan was contracted to be repaid in 35
monthly payments of $609.29, beginning October 2, 2023, and a final payment of
$610.31, due September 2, 2026. On September 6, 2023, the Complainant made a
payment of $20.00 and refinanced their existing loan of $4,020.31. The loan was contracted to be repaid in 47 monthly
payments of $962.13, beginning October 16, 2023, and a final payment of
$959.82, due September 16, 2027.
A review of the payment history on the
most recent refinance indicates there has been one (1) payment made on the
loan. When the payment was not made on October 16, 2023, the account entered a
past due status. A Notice of Default & Right to Cure was sent to the
address on file on October 27, 2023. The Notice of Default & Right to Cure
read as follows:
“Dear Borrower,
You are late in making your payment(s) on
the account described above.
If you pay the AMOUNT NOW DUE (below) by
the LAST DAY FOR PAYMENT (below), you may continue with the Loan Agreement as
though you were not late. If you do not pay by that date, we may exercise our
rights under the law. These rights include the right to recover any property
held as collateral under the agreement and the right, in many instances, to
hold you personally responsible for any difference between the amount the
property brings in a sale and the balance due us on the credit transaction in
question.
AMOUNT NOW DUE: $962.13 LAST DAY FOR PAYMENT: 11/16/2023
Please make your payment to TitleMax at
the address listed above.
If you voluntarily surrender possession of
the specified collateral, you could still owe additional money after the money
received from the sale of the collateral is deducted from the total amount you
owe.
If you have any questions, please write to
me at the address above or contact me at the number listed above.”
A late fee of $48.11 was assessed to the
account on November 1, 2023. On November 7, 2023, the Complainant spoke with
TitleMax regarding the notice received and was recommended to make a payment as
soon as possible to avoid the risk of the vehicle being repossessed and another
scheduled payment was approaching its due date. The Complainant processed a
payment of $1,000.00 on December 17, 2023. A second Notice of Default &
Right to Cure was mailed to the address on file on December 18, 2023, which specified
an amount due of $1,924.26 and the last day to make payment as January 7, 2024.
At the time of the first Notice of Default & Right to Cure the Complainant
was in default for one (1) payment and at the time of the second Notice of
Default & Right to Cure they were in default two (2) payments and as a
result, the amount due varied.
To address the titling fees mentioned in
the complaint, the Complainant was charged a lien fee of $20.50 on the initial
loan only and not a titling fee.
It
is important to note that at the time of the loan origination and refinance,
the Complainant signed a Promissory Note that clearly disclosed the annual
percentage rate, finance charge, amount financed, total of payments, lien fee,
and the repayment schedule in accordance with the Federal Truth-in-Lending Act
and Regulation Z. By signing the loan agreements, the Complainant acknowledged
their understanding of the terms and conditions of the loans.
TitleMax believes that the conditions
of the loan were clearly disclosed, therefore a settlement will not be accepted
at this time. We encourage the Complainant to call Customer Service at ###-###-#### for questions regarding their account.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at ****************************.
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car from a private seller . I went to the DMv to register the vehicle. DMv stated that it is alien on the vehicle from title max which they have to release. I drove all the way to ******** **** * **** *** *** * ********* ** ***** South Carolina to title max and i spoke with a ******* ********** she told me that they will release the vehicle and mail me the document .
When I called to follow up after a week they sai\d they not sending anythiong our because they don't know if I stole the car even though I have a bill of sale and paid property taxes on the vehicle.Business Response
Date: 01/04/2024
January 4, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID 21084272
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ***** **** (Complainant).
TitleMax, a member of Community Choice Financial® family of brands,
appreciates the role of the Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To summarize, the Complainant states they
purchased a car from a private seller and went to the DMV to register the
vehicle. The DMV stated there was a lien on the vehicle from TitleMax, which
they have to release. They drove to the TitleMax on **** * **** *** *** * ********, SC ***** and spoke with an employee who told them they would release
the vehicle and mail the document. After a week, they called to follow up and
were told they would not be sending anything because they do not know if they
stole the car, despite them having a bill of sale and paid property taxes on
the vehicle. They request contact from the business and the lien to be released
on the vehicle.
A review of TitleMax records reveals that
the Complainant purchased a 2007 Chrysler Sebring with a VIN ending in ******
from a dealer who obtained the vehicle from an auction held at Insurance Auto
Auction (IAA). To address the Complainant’s concern regarding a lien on the
vehicle we encourage the Complainant to contact the dealer they purchased the
vehicle at, as well as IAA reachable at ###-###-#### who is willing and ready
to assist them.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at ****************************.
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a title loan in November of 2021 of 1500 dollars. Been paying almost 300 a month just for the balance to keep renewing every month.
A year later I’m still paying on the car and come this year around spring it breaks down. I didn’t have the money to get it diagnosed but was still paying the title loan. Well September I had it towed by Mikes Towing on Atlantic and he also Diagnosed it. He told me it was a wiring problem and would cost about 5,000 dollars and he didn’t think it was worth fixing with it having almost 300,000 miles. I wasn’t going to spend that kind of money on a 2006 ford fusion with that kind of mileage.
So I then called InstaLoan on October 14,2023 to come pick up the car. They agreed to come pick it up on Monday since I called on a Saturday. They arrived at Mikes towing a week later to pick up the car but didn’t have any documentation. He declined them and told them to come back with documentation. They never came back but they call me everyday about the car.
Fast forward I get a call this morning months after the agreed to pick the car up stating we don’t want the car if it’s not running and you still owe us. They are a grimy company and should be shut down. I will see them in court if it gets that far.
Business Response
Date: 01/05/2024
January 5, 2024
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ******* ****** (Complainant).
TMX Finance of Florida, Inc., DBA InstaLoan, a member of Community Choice
Financial® family of brands, appreciates the role of the Better
Business Bureau in resolving consumer concerns. We are happy to provide this
response.
To summarize, the Complainant states they were
still paying on their loan when the car broke down. They state they called
InstaLoan to come pick up the car. They claim no one ever came to pick up the
vehicle but received calls every day about the car. They also claim that months after, they received
a call stating that InstaLoan did not want the car if it is not running and that
they will still owe the loan. They are requesting a billing adjustment.
A review of InstaLoan records reveals that
on November 1, 2021, the Complainant obtained an Auto Loan in the principal
amount financed of $1,773.30 at a storefront in Jacksonville, FL. The
Complainant granted a security interest in a 2006 Ford with a VIN ending in
******. The loan was contracted to be repaid in full in the amount of $1,842.99
on December 2, 2021. On December 2, 2021, the Complainant made a payment of
$127.17 and refinanced their existing loan of $1,574.75. The loan was
contracted to be repaid in full in the amount of $1,819.53, on January 2, 2022.
Between January 9, 2022, and July 22,
2023, the Complainant refinanced their loan on 16 more occasions, borrowing an
additional $193.00 total. The final refinance was completed on August 22, 2023,
in which the Complainant made a payment of $96.09 and refinanced their loan for
the remaining balance of $1,563.29. The loan was contracted to be repaid in
full in the amount of $1,806.20, on September 21, 2023.
A review of the payment history on the
most recent refinance indicates there have been no payments made on the loan.
When the payment was not made on September 21, 2023, the account entered a past
due status. The Complainant’s currently has a past due balance of $1,949.82.
It
is important to note that at the time of the loan origination and each
refinance, the Complainant signed a Consumer Finance Loan and Security
Agreement that clearly disclosed the annual percentage rate, finance charge,
amount financed, total of payments and the repayment schedule in accordance
with the Federal Truth-in-Lending Act and Regulation Z. By signing the loan
agreements, the Complainant acknowledged their understanding of the terms and
conditions of the loans.
Please note that the complainant is
not exempt from their loan repayment obligations despite their vehicle’s
current condition. As we believe that the conditions of the loan were clearly
disclosed, a billing adjustment will not be provided at this time. InstaLoan strives for excellent customer service and remains willing to work with the
Complainant to assist them in paying back their loan. We encourage the
Complainant to contact InstaLoan at ###-###-#### to
arrange a mutually acceptable repayment arrangement for this account.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at ****************************.
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan with title max I was not told about the exorbitantly high rate at 17.00 a day or the 486.00 customary i was mislead and I want my title backBusiness Response
Date: 12/22/2023
December 22, 2023
Better
Business Bureau
1169
Dublin Road
Columbus,
OH 43215
RE: BBB Complaint ID ********
BBB
Dispute Resolution Team:
Thank
you for the opportunity to respond to the complaint filed by ********* ***** (Complainant).
TMX Finance of Tennessee, Inc., DBA TitleMax, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize, the Complainant states they have a loan with TitleMax and was
not told about the exorbitantly high rate of $17.00 a day or the $486.00
customary. They state they were misled and request their title back.
A review
of TitleMax records reveals that on July 28, 2023, the Complainant obtained a
Secured Line of Credit with a credit limit of $4,000.00 at a storefront in
Memphis, TN, with an initial cash advance of $300.00. The Complainant granted a
security interest in a 1994 Ford Mustang with a VIN ending in ******. Open credit involves billing periods
and reoccurring minimum payments of interest and principal based on the balance
of the loan. TitleMax encourages customers to use this product as a short-term
financial solution and whenever possible, pay off early to avoid accruing
interest. The balance may be paid back
at any time with no penalty for early payoff.
It
is important to note that at the time of the loan origination, the Complainant
signed a Secured Line of Credit Account Opening Disclosures and Account Opening
Acknowledgement that clearly disclosed the annual percentage rate in accordance
with the Federal Truth-in-Lending Act and Regulation Z. By signing the loan
agreements, the Complainant acknowledged their understanding of the terms and
conditions of the loans.
A
review of the payment history indicates there have been four (4) payments made
on the loan. When the payment was not made on December 7, 2023, the account
entered a past due status. The Complainant’s past due balance of $4,874.33.
As
we believe that the conditions of the loan were clearly disclosed and cannot
find any evidence of wrongdoing, the request to return the title will not be
accepted at this time. TitleMax strives for
excellent customer service and remains willing to work with the Complainant to
assist them in paying back their loan. We encourage the Complainant to contact
TitleMax at ###-###-#### to arrange a mutually
acceptable repayment arrangement for this account.
We hope that we have fully addressed the
complaint. Should the Complainant or Better Business
Bureau require further explanation, we may be reached at *****************************
Sincerely,
BSG
– Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 01/02/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: ********
I am rejecting this response because:
Regards,
********* *****Initial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a loan from title max in Johnson city Tennessee on south roan street. The loan was a title loan for 800$ on my dodge ram truck. I’m trying to get my truck title back but everytime I pay off a good amount of the loan it is 200$ more by the time the next payment time rolls around because they are adding money that I owe to the loan each day. I payed it down to 775$ after the first time it had went up and it is already back up to 910$ by the next payment date which is on Dec 24 2023 and it will have more added by that time. I can’t help but feel like I am being scammed and that I will never be able to get my title back to my truck because they are adding more and more money to the loan each day. I would like to see if there is anything that can be done because I would like to get my title back but it seems impossible and that I am being scammed. Thank you in advance.Business Response
Date: 12/22/2023
*****************
Thank
you for the opportunity to respond to the complaint filed by ******* ***** (Complainant).
TMX Finance of Tennessee, Inc., DBA TitleMax, appreciates the role of the
Better Business Bureau in resolving consumer concerns. We are happy to provide
this response.
To summarize, the Complainant states that they have been trying to get back
their title but every time they pay off a good amount of the loan, it is
$200.00 more by the next payment time. They state that they paid down to
$775.00 after the first time it went up, and it’s already back up to $910 by
the next payment date which is December 24, 2023. The Complainant states that
they cannot help but feel like they are being scammed and that they will never
be able to get their title back. They request something to be done because they
would like to get their title back.
A review
of TitleMax records reveals that on October 25, 2023, the Complainant obtained a
Secured Line of Credit with a credit limit of $800.00 at a storefront in
Johnson City, TN with an initial cash advance of $800.00. The Complainant
granted a security interest in a 1998 Dodge Ram 2500 with a VIN ending in ******. Open credit involves billing periods
and reoccurring minimum payments of interest and principal based on the balance
of the loan. TitleMax encourages customers to use this product as a short-term
financial solution and whenever possible, pay off early to avoid accruing
interest. The balance may be paid back
at any time with no penalty for early payoff.
It
is important to note that at the time of the loan origination and each
refinance, the Complainant signed a Secured Line of Credit Account Opening
Disclosures and Account Opening Acknowledgement that clearly disclosed the
annual percentage rate in accordance with the Federal Truth-in-Lending Act and
Regulation Z. By signing the loan agreements, the Complainant acknowledged
their understanding of the terms and conditions of the loans.
A
review of the payment history on November 11, 2023, a payment was made in the
amount of $100.00. On December 21, 2023, another payment was made in the amount
of $167.08. The Complainant currently has a balance of $741.97.
We
believe that the conditions of the loan were clearly disclosed and cannot find
any evidence of wrongdoing. TitleMax
strives for excellent customer service and remains willing to work with the
Complainant to assist them in paying back their loan. We encourage the
Complainant to contact TitleMax at ###-###-#### to
arrange a mutually acceptable repayment arrangement for this account.
We hope that we have fully addressed the
complaint. Should the Complainant or Better Business
Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** * Consumer Complaints
** *** ***
********** ** *****Initial Complaint
Date:12/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On dec 8th 2023, I walked into Check Into Cash to cash a 401k Hardship check.
Upon completing the process, I was informed the store did not have enough cash to cover my transaction & that i could either take half cash & the rest on prepaid debit card or all on card.
I chose the half cash option because the cashier informed me that i could get the rest of my money off of the card without any transaction or atm fees 2 days later when they had enough cash on hand.
Two days later the store is closed, I called the store phone number & was routed to their sister store, Easy Money. The agent at the sister store informed me that the original store was closed due to electrical issues & the manager was on PTO. When asked about retrieving money from the card without fees, I was told by them & the district manager of both locations that this was not possible & i would have to pay fees unlike what the cashier who cashed my check explained.There is footage of our interaction via the cameras they have in their store. This is shady, unfair, & untruthful of this company.
Business Response
Date: 12/18/2023
*********
Thank you for the opportunity to respond to the complaint filed by ****** ******** (Complainant). Buckeye Check Cashing of Tennessee, LLC., DBA Check Into Cash, a member of Community Choice Financial® family of brands, appreciates the role of the Better Business Bureau in resolving consumer concerns. We are happy to provide this response.
To summarize, the Complainant states that on December 8, 2023, they went to Check Into Cash to cash a 401k Hardship Check. Upon completing the process, they were informed the store location did not have enough cash to cover the transaction, and that they could take half cash & the rest on a prepaid debit card or have all the funds on the card. They state they chose the half cash option because the cashier informed that they could get the rest of the money off of the card without any fees two days later when they had enough cash on hand. Two days later they returned to the location and found out the store was closed due to electrical issues. The sister store, EasyMoney, advised them that this was not possible, and they would have to pay fees. They feel this is shady, unfair, and untruthful. They request to retrieve the funds without ATM or transaction fees as promised.
A review of Check Into Cash records reveals that on December 8, 2023, the Complainant cashed a check from ******* ********** in the amount of $2,386.40, at a storefront in Clarksville, TN. A check cashing fee in the amount of $119.32 was assessed and the Complainant agreed for the funds of the check to be dispersed partially via cash and on a card. After a thorough review, we have determined the Complainant was not advised that they could withdrawal the funds without any fees. The Complainant has spoken to the District Manager regarding their options of withdrawing the funds from the card, including transferring the funds to another account at no charge or visiting the store location to withdrawal the funds off the card with a fee of $12.00.
We hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we may be reached at *****************************
Sincerely,
*** – Consumer Complaints
** *** ***
** *** *** * ********** ** *****
Main Line: ###-###-#### / Fax Line: ###-###-####
********** ** *****Initial Complaint
Date:11/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The IRS issued a check in my name but sent it to the wrong address. The check was then cashed to someone else without verifying that their ID matched the check.Business Response
Date: 12/01/2023
Thank
you for the opportunity to respond to the complaint filed by ***** ****** (Complainant).
Buckeye Check Cashing of Michigan, Inc., DBA Checksmart, a member of Community
Choice Financial® family of brands, appreciates the role of the
Better Business Bureau in resolving consumer
concerns. We are happy to provide this response.
To
summarize the Complainant states the IRS issued a check in their name but sent
it to the wrong address. Then the check was cashed to someone else without
verifying their ID matched the check. They have added a picture of the check
that cashed by Buckeye Check Cashing of Michigan, Inc. They request a
replacement.
A review of Checksmart records reveal that on April 10, 2021, a check was
cashed from the
U.S. Treasury using the Complainant’s
non-public information in the amount of $1,100, at a
storefront in ********** *** A check cashing fee in the amount of $55.00 was assessed. The check cleared for deposit on April
18, 2021.
Checksmart recognizes the seriousness of
identity theft and has extensive measures in place to help mitigate the
fraudulent use of unlawfully obtained data. Accordingly, the
Complainant’s account has been forwarded to our Identity Theft department and
the Complainant has been provided with an Identity Theft packet via the email
address provided on their complaint which includes instructions for pursuing a
claim of fraud and the documents necessary for an investigation.
We
hope that we have fully addressed the complaint. Should the Complainant or Better Business Bureau require further explanation, we
may be reached at [email protected].
Sincerely,
*** – Consumer Complaints
** *** ***
********** ** *****Customer Answer
Date: 12/13/2023
I accept the business's response to resolve this complaint.
Regards,
***** ******
Community Choice Financial, Inc. is BBB Accredited.
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