Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Renascent Protection Solutions regarding their handling of a claim for my 2017 ********** Tiguan. I hold an active vehicle service contract with them, which is intended to cover major engine repairs.Recently, my vehicle began exhibiting symptoms consistent with internal engine failure.

  My repair shop (******************) performed both a compression test and a leak-down test, which indicated piston ring failure. However, despite these industry-standard diagnostics, the warranty company has refused to authorize any repairs or further action unless I pay out-of-pocket for a full engine teardown to physically remove and inspect the piston rings.This requirement is:

  -Excessively invasive and costly, with teardown estimates ranging from $1,500 to $3,500.

  -Not standard practice, as compression and leak-down tests are widely accepted as sufficient to diagnose piston ring issues.

  -Potentially exploitative, as it places an undue financial burden on the customer before the ********************** company will even consider honoring their obligations.

  I have asked the company to provide written confirmation of this requirement and to clarify whether they will reimburse the teardown cost if piston ring failure is confirmed. So far, I have not received a satisfactory response. 

  Customer Answer

  Date: 08/04/2025

  Below is a breakdown of my car history and Renascence Protection Solution:

  Two years ago, I purchased a 2017 ********** Tiguan from their dealership, and I purchased the Performance First Ultimate Protection plan with the car for an additional $5,597. This was advertised as a bumper-to-bumper plan with a $100 deductible if the car owner maintained all maintenance on the car and addressed any issues with the car as soon as they were identified. This is a 5 year,60,000-mile coverage plan with an expiration date of 01/30/2028. The contract number is EF00302935.
  
  I have sent all maintenance documents to Renascence Protection Solution since I have purchased the car and the Performance First Ultimate Protection plan.
  
  Since purchase, I have had two car issues that I have submitted to Reliance Protection for coverage. Below is a breakdown of both instances (one is still not completed) and the lack of provided coverage.
  
  Car issue #1
  Last year check engine light came on while driving and I took the car to a certified ********** Dealership that day. They identified the timing chain would need replaced. Below is a breakdown of events:
  -I took the car in on 05/14/2024 when the problem was identified.
  -Reliance Protection required significant and uncovered teardown costs to further prove there was a problem with the timing chain and that a new one would be needed. Reliance Protection would also not cover a significant portion of the labor required to make repairs.
  -Reliance Protection also quoted, and would only cover, a significantly cheaper timing chain than the dealership (and other repair shops that were called) recommended to be put in the car. The timing chain was also not authorized to be purchased by dealerships or repair shops and was on a website meant for non-professionals. I would have been required to have the part delivered to my home address, personally deliver to the dealership, and hope that I get reimbursed from -Reliance Protection in full. I ended up going with the recommended part and paying out of pocket.
  -After a month and a half of back and forth with Reliance Protection, I decided I needed my car back and paid $1,394.23 of the total $3,326.10 required for repairs. This is over 40% of total repairs paid out of pocket on a $100-dollar deductible plan.
  
  Car issue #2
  A month ago,the check engine light came on and I took the vehicle to ****************** Automotive in *******, ********. Below is the inspection report sent by ****************** and the identified issue:
  -Pulled spark plugs from vehicle, ran compression test on all cylinders. cylinder 1 had 150, 2 had 120, 3 had 145, and 4 had 145psi. Cylinder 2 was noticably lower than the others. did leak down test on all cylinders. cylinder 1 showed very little loss. cylinder 2 did drop about 15psi when piston was at top dead center. Removed the oil fill cap and could feel air coming through the crankcase. indicating that the pressure is moving past the rings of the piston. took a boroscope and put it inside to check the cylinder walls and found a deep vertical scoring which is supporting evidence the rings are worn out. Vehicle will need an engine moving forward. long block r&r
  From here, I called 3 other auto repair shops and dealerships to confirm and for a second opinion that this analysis required a new engine and that no further diagnosis was required. They have all agreed that scoring on the cylinder walls requires an engine replacement and cannot be repaired. With this, I told ****************** my warranty information and they reached out to Reliance Protection on my behalf to move forward with repairs. From here:
  -Reliance reached out requiring further diagnostic to identify the issue. ******** said they would not cover this, and I would be required to pay $1,600 out of pocket for teardown. Assuming this would be it, I accepted so we could move forward with repairs.
  -After the above was completed, Reliance Protection reached out and require that even more tear down would be required to correctly identify the cause of engine failure. This is another $1,400 out of pocket require to prove that a failed piston ring was the cause of the engine failure. They would like ****************** to physically tear down the engine and look at the piston ring.
  -This is a total of $3,023.93 in teardown costs. ******** has said they will cover $300 in teardown costs, leaving me with $2,723.93 out of pocket to pay.
  Vertical scoring on the cylinder walls identified with a borescope and compression leak down tests, are industry recognized and sufficient to diagnose piston ring failures. I, the owner, have maintained the car since ownership to the full extent of the contract with standard maintenance. Why am I required to pay out of pocket and prove what the cause of the issue was? I have maintained the car, there is an identified issue, and a new engine is required to complete repairs.
  

  *********************** has provided the below on quoted amount and price of completed maintenance:
  -$1,140 in initial tear down out of pocket
  -$1,600 in second requested tear down out of pocket (have not yet told ****************** to continue with this)
  -$2,723.93Total out of pocket on just Tear Down with the $300 covered by Reliance Protection. This is an out-of-pocket cost before Reliance Protection even considers covering repair costs.
  -$5,700 Used replacement engine
  -$1,500-$2,000 in labor for replacement engine.
  -$11,000-$12,000 total cost to tear down, source, and put in a new engine. Without any guarantee this is covered.
  Again, I the owner, have maintained the car and am being required to pay of out pocket to prove the cause of the failure. The engine has failed (confirmed with multiple sources) and I need a new engine.
  
  If I move forward with the tear down on the car issue #2, I will have been required to pay a total of $4,118.26 out of pocket on a full coverage plan with a $100 deductible and should only be required to pay $200 total for these repairs.
  
  I am reaching out for assistance since this was advertised as a full coverage,bumper-to-bumper warranty, and this has not been the case. I have attempted to contact Renascent Protection Solutions multiple times but they will not honor their agreement. 

  Business Response

  Date: 08/07/2025

  Hi ******,

  Although the repair shop has indicated that there has been piston ring failure using the compression test and leak-down test, we must understand what actually caused the piston ring to fail in order to ensure that your Vehicle Service Contract (VSC) does not exclude coverage (see section IV. Exclusions of your VSC).  The way in which we are able to determine cause of failure is through the teardown process.  Section VII.B. "Filing a Claim",paragraph 4 states:

          "Authorize Tear-Down and/or Inspection In some cases, You may need to authorize the Licensed Repair Facility to inspect and/or teardown Your Vehicle in order to determine the cause and cost of the repair. You will be responsible for these charges if the failure is not covered under this Contract. We reserve the right to require an inspection of Your Vehicle prior to any repair being made."
  

  Based on this language in your VSC, we will provide coverage for the required teardown unless the repairs are NOT covered under this Contract only then will you be responsible for such charges. Please feel free to contact our claims escalation team directly with any additional questions as we welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** L. *****

  Customer Answer

  Date: 08/18/2025

   I'm calling about a complaint I filed and it looks like it was closed We were out of town for a week. So just trying to get caught back up on everything So just requesting this could be reopened that way I can address the issue further 

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Buick Encore in December 2021 and purchased an extended warranty from this company. The warranty expires December 2026.The fuel injectors went bad in my vehicle in June 2025, I had it towed to a dealership. Renascent is refusing to pay the expenses to fix the vehicle because they say carbon buildup was the reason. The warranty says carbon buildup is not covered however, I have taken very good care of this vehicle. There is no carbon buildup. They just do not want to pay the bill. Even the service department is saying they are looking for any reason not to pay.

  I have contacted them and complained. I have told them this is not correct. I am on disability and cannot afford to pay this bill. That is why I purchased a warranty to avoid this problem. I know that I have taken very good care of this car and there is no carbon buildup.

  Business Response

  Date: 06/30/2025

  Hello Ms. ************ style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  I apologize for the negative experience you have had with Renascent Protection Solutions (RPS). I have notified our Claims Review team and asked that they open up a review file. They will be reaching out to you directly once they review the details of your disputed claim.  However, please feel free to contact the team at any time at ***************************************************************************** as we welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

  Customer Answer

  Date: 06/30/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23478729
  
  I am rejecting this response because: 

  my claim has not been paid; my vehicle will be finished today 6-30-2025 & I have to pay over $1800

  this should be covered by my warranty!
  
  Regards,
  
  ***** ********

  Customer Answer

  Date: 06/30/2025

  Yes emailed them for update on claim payment; the first response from them was that they are reviewing - do I need to wait for them to review

  Customer Answer

  Date: 07/02/2025

  Here is a copy of the bill and receipt I have paid

  Customer Answer

  Date: 07/02/2025

  Here is a copy of the bill and receipt I have paid

  Customer Answer

  Date: 07/02/2025

  Here is a copy of the bill and receipt I have paid

  Business Response

  Date: 07/14/2025

  A response was sent directly to Ms. ********** personal email upholding the denial of her claim in accordance with the terms of her vehicle service contract (i.e., breakdowns caused by a build-up of carbon are excluded by the contract).  We have offered Ms. ******** a pro rata refund of the service contract fee and are awaiting her confirmation to proceed with the cancellation of the contract.

  Thank you,

  Claims Review Team

   

   

  Customer Answer

  Date: 07/14/2025

  My claim was denied due to carbon build up on fuel injectors, however they did not listen on the phone; the fuel injectors went bad when I was caught in a heavy downpour on 6/5/25 - the car started having the problems during this downpour and it was not due to carbon build up over time! Please re-discuss and pay this claim as it should be paid

  Customer Answer

  Date: 07/15/2025

  Attached is the receipt for towing; please submit this to see if warranty will cover $100 of this as stated in warranty even though they have denied the claim

  thank you 

   

  Customer Answer

  Date: 07/16/2025

  I am attaching a receipt for towing on this complaint because they could not open it and I was told to email it to this address
  
  I want to know if the warranty company will at least cover the hundred dollar towing that is specified on the warranty contract
  
  Thank you
  

  Business Response

  Date: 07/17/2025

  Although your contract only covers towing expenses for covered repairs, we will make a one-time exception and provide the $100 towing benefit to you as a gesture of goodwill.
  
  As we will be sending you a check through the mail, please confirm that the following mailing address we have on file is correct:
  ************************************br>******************

  Customer Answer

  Date: 07/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  I confirm that my address to send check is:

  ****************************************;
  

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2018 Alfa Romeo Stelvio from Volkswagen of West Islip in October 2023 and was sold an extended vehicle protection plan underwritten by Renascent Protection Plan (Contract Number: **********). The contract was sold to me with the clear verbal assurance that I would receive a refund if I chose to cancel the plan early due to selling or trading in the vehicle.
  

  
  In March 2025, I traded in the vehicle and initiated the cancellation process. I was quoted a refund amount of approximately $3,400 (based on pro-rata usage and remaining contract value), but was later informed that I would receive $0.00 due to a prior claim paid under the plan. This was never clearly communicated to me at the time of sale, nor is it clearly stated in the contract terms. The wording in the agreement says that refunds will be calculated based on time or mileage used, less any paid claims, but it does not state the entire refund can be completely wiped out.
  

  
  I contacted Renascent Protection Plan multiple times for clarification. Every representative I spoke with refused to explain the refund calculation in detail and continuously told me the matter was "up to the dealership." On the other hand, the dealership stated everything was "up to the warranty company." This resulted in over two months of back-and-forth communication, repeated calls, and no accountability.

  I even had to take off from work and drive over seven hours round-trip to the dealership just to fill out cancellation paperwork—only to be told afterward that I would not be receiving any refund.
  
  I feel misled and taken advantage of. The sales process was not transparent, and the post-sale customer service has been unhelpful and evasive. 

  Business Response

  Date: 05/27/2025

  Hello
  Mr. *****,
  
  I
  apologize for the negative experience you have had with Renascent Protection
  Solutions (RPS) and the difficulties you have experienced when seeking clarification regarding a refund. I have notified
  our Claims Review team and asked that they open up a review file. They will be
  reaching out to you directly within the next 24-48 hours once they review the details of your dispute.  However, please feel free to contact the team at any time
  at [email protected] as we welcome the opportunity to work
  with you on resolving this matter.
  
  Thank you,
  ******** *****

  Customer Answer

  Date: 05/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. They have agreed to re-imburse me the $3400 please close the complaint.
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 1/20/25 I took my 2017 ************* 3.5T to ************** service department due to the check engine light coming on. When we sat down with the service advisor, he checked with his manager and said all of our warranties were expired. Since this was the dealership we bought the car at, we took their word for it. ************** informed me of the issue and it would cost $3,700 to fix. I bought this car in 2021 from **************, and included an extended warranty provided by Newport Jaguar with Renascent Protection Solutions for $4,000, and it only had 19K miles. Now it only has 42K miles. We had no choice but to approve and pay out of pocket (We were again, never informed of getting a pre authorization if we had extended warranty, even though their system had it listed on the paperwork) Renascent is not willing to reimburse for repairs that are covered, it took them all of 4 minutes to reply and say denied, and I paid $4,000 for this contract, it appears that the company is a Scam. I am requesting refund of the $4,000 we paid for this contract, or reimbursement for repairs, which unless are refunded, I will be reporting this as a fraudulent transaction. Again, I was never provided with procedures for filing claims, and this procedure of authorization is a trap for consumers, and benefits Renascent Protection Solutions. I have researched this company and found that many customers are denied due to pre authorization guidelines. We had never been informed or had any paperwork that was provided when vehicle was purchased, that we needed to get authorization to get repairs on the car. I have had many extended service contracts provided by the selling dealership and never in 30 years have I had to worry about authorization to get repairs completed by the Manufacturing dealerships. We have never used the service contract and since they are refusing to reimburse, they have a profit of $4,000 instead of a few hundred.

  Business Response

  Date: 05/07/2025

  Hello Ms. *************** apologize for the negative experience you have had with Renascent Protection Solutions (RPS) and the delay in response to your complaint. I have notified our Claims Review team and asked that they open up a review file. They will be reaching out to you directly once they review the details of your disputed claim.  However, please feel free to contact the team at any time at ***************************************************************************** as we welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

  Customer Answer

  Date: 05/07/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23178928
  
  I am rejecting this response because: I appreciate the response from business, but Once they contact us and we talk, I can close this complaint.

  We are still willing to discuss with business a resolution.  just waiting on them to review.

  
  Regards,
  
  ***** *****

  Business Response

  Date: 05/14/2025

  The Claim's Review Team has contacted the consumer directly. 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ******************* in *******, **.

  At the time of purchase i received two warranties one for the transmission and the other for the engine which was promised as long as I owned the vehicle. The warranty for the transmission expired June 27, 2023. The company will not honor the warranty for the transmission. They say they can see that in their system. I have paperwork for both warranties 

  Business Response

  Date: 05/07/2025

  Hello Ms. ***************** apologize for the negative experience you have had with Renascent Protection Solutions (RPS) and the delay in response to your complaint. I have notified our Claims Review team and asked that they open up a review file. They will be reaching out to you directly once they review the details of your disputed claim.  However, please feel free to contact the team at any time at ***************************************************************************** as we welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

  Customer Answer

  Date: 05/07/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23138458
  
  I am rejecting this response because: the warranty has not reached out to me regarding this. I have had no contact from them by phone or email.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 05/13/2025

  Please know we responded directly to the customer. 

  Customer Answer

  Date: 05/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23138458
  
  I am rejecting this response because: I've presented photos of both warranties that I received at the time I purchased the vehicle that shows the coverage of the both warranties I would just like them to honor the warranty
  Regards,
  
  ****** *******

  Business Response

  Date: 05/20/2025

  Dear ******, 
  
  Based on your complaint, your claim was escalated to the Claims Review Team and re-reviewed.  As a result of such review, your claim has now been adjudicated and approved for payment consistent with the email that was sent directly to you.  We apologize for the inconvenience.

  
  Please feel free to reach out if you have additional questions.
  
  Thank you,
  Claims Review Team  

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to honor service contract.

  Customer Answer

  Date: 03/11/2025

  From: ******* ****** <************************************************>
  Date: Tue, Mar 11, 2025 at 11:46 AM
  Subject: Mediation Request
  To: ******************************************* <*******************************************>
  
  Good Morning -
  
  We previously contacted the BBB on March 5, 2025, to schedule mediation with Renascent Protection Solutions. The individual on the phone indicated we must first submit a complaint and await a complaint number. This is a claim submitted by ******* T ****** against Renascent Protection Solutions. 
  
  We have yet to receive a complaint number. The mediation request has already been forwarded to Renascent Protection Solutions, and we would like to try to get this matter scheduled for mediation as soon as possible. If you could please tell us what the next steps are we would greatly appreciate it.
  
  ******* T. ******, Esq.
  Law Firm of ******* T. ******
  *******************************************>********************
  Tele: ************
  
   
  CONFIDENTIALITY NOTICE: This message, together with any attachments, is intended only for the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, use, or any action or reliance on this communication is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately by telephone (************) or by return e-mail and delete the message, along with any attachments.

  Business Response

  Date: 03/12/2025

  Hello Mr. *********** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  I apologize for the negative experience you have had with Renascent Protection Solutions (RPS). I am reaching out to our claims Department to research your claim.  Please feel free to contact me directly at *********************************************************** as I welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

  Customer Answer

  Date: 03/18/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23023080
  
  I am rejecting this response because: The claim has previously been brought to the attention of both the claim department and the ** of the Renascent Protection Solutions, and the company has not honored the insurance/warrant policy. We are requesting this matter be scheduled for mediation as required in the warranty contract. 
  
  Regards,
  
  ******* ******

  Business Response

  Date: 03/24/2025

  Good afternoon - a settlement offer was sent directly to Mr. ****** via email today (3/24/25) in an effort to resolve this matter prior to mediation.

  Thank you,

  ******** L. *****

  VP of Legal, Regulatory and Compliance

  Renascent Protection Solutions, LLC

  Customer Answer

  Date: 04/21/2025

  We would like to withdraw our complaint and are satisfied with the outcome of our issue. Thank you.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle 2016 **** s6 to the mechanic due to mechanical issues I purchased a warranty through Renascent Protection Solutions which cost me around 6k. I received a bill from my mechanic in the price range or 7k. Renascent Protection Solutions is only willing to pay ******* and telling me to use used parts or parts no recommended for the vehicle. I would have never of even purchased the warranty if I knew they would just deny coverage.

  Business Response

  Date: 03/12/2025

  Hello Mr. *************** style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  I apologize for the negative experience you have had with Renascent Protection Solutions (RPS). I am reaching out to our claims Department to research your claim.  Please feel free to contact me directly at *********************************************************** as I welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

  Customer Answer

  Date: 03/12/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22987855
  
  I am rejecting this response because: I've continued to have issues with this company/agency. My mechanic against his opinion went with the after market parts requested. Upon receiving them one of the parts didnt even fit my car. The mechanic shop called the warranty company to tell them this. The response they got is we'll we will pay 20 dollars towards the correct part. So I had to pay additional 200 out of pocket. For this repair I had to pay ******.out of pocket. This is complete nonsense and people are being taken advantage of
  
  Regards,
  
  ******* ***********

  Business Response

  Date: 05/14/2025

  The Claim's Review Team has contacted the consumer directly.

  Customer Answer

  Date: 05/14/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22987855
  
  I am rejecting this response because: what is there to approve?

  I'm aware this really isn't going to go anywhere, but their response is a receipt of what they covered, which is 2k and change.

  The entire bill was 6k and i'm just hoping and praying that the parts I couldn't afford to replace don't cause any serious issues. However, i'm keeping track of everything they refused to repair and am prepared to sue for negligence when it's determined that the parts they refused to repair actually needed to be repaired. Also didn't address the fact that I still had to pay 1k out of pocket when I had a deductible of 100. 
  
  Regards,
  ******* ***********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB transcribed details from handwritten complaint form below:

  "Had to get some major repairs on my vehicle. Found out that my  warranty was never submitted. I have contacted Legal Aid, the company, my leinholder & I am getting no where.  The company that sold the warranty is no longer in business.  I had to take out a  loan to get my vehicle fixed & everything would have been covered under the warranty.  

  Business Response

  Date: 03/12/2025

  Hello Mr. ************* style="color: rgb(0, 0, 0); font-family: proxima-nova, Verdana, sans-serif;">
  I apologize for the negative experience you have had with Renascent Protection Solutions (RPS). I am reaching out to our claims Department to research your claim.  Please feel free to contact me directly at *********************************************************** as I welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a high cost vehicle protection plan when you go to use it they always have an excuse not to cover. What is the matter with your vehicle at the time but supposed to be covered is a scam. I had a claim of $730.36 of course they denied it. I saved the parts and have them so they could not say what was wrong with them why they didnt cover.

  Business Response

  Date: 02/19/2025

  Hello Mr. ******************** apologize for the negative experience you have had with Renascent Protection Solutions (RPS). I am reaching out to our claims Department to research your claim.  Please feel free to contact me directly at *********************************************************** as I welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a extended auto warranty from Carchex on August 5, 2022. The total cost was $3518. My monthly payments are $97.73 a month for35 months on January 18 of 2025. I have an issue of my vehicle which was a turbo oil feet pipe, which was leaking and all of the oil leakedout of my vehicle and I had to have it towed to the dealership to be repaired when the dealership called my extended warranty plan. They were that this was not a covered item that it was considered a hose and so the item was not covered. I ended up paying $437.18 to get my vehicle repaired I do not consider a metal pipe a hose. I want to file a complaint against this company. I would also like a total refund of my money back as they have not fixed anything on my vehicle I would like the total cost of 3518 refunded to me minus The balance of four 8857 so I have paid in $3029.43. This is the amount that I would like refunded to me apparently I feel they misrepresented themselves in the contract. I dont believe that a metal pipe should be considered a hose. I have an email showing where ******* refused to fix my vehicle. I would like my money to be refunded. They told me that it wouldbe prorated. I gave them the mileage on my vehicle on Monday, January 20 25. I spoke to a ****** and she was supposed to called me backwith what my money being refund it was, and she never reached out to me. I also gave ****** the total of the mileage on my vehicle and I also have a photo of my mileage which as of January 2025 was ****** miles on my 2017 Buick four. I purchased the warranty with the mileage starting ******. Today is Wednesday, January 22, 2025 and no one has not returned my call from this company.I am asking for a refund of the warranty as I have not used it and I have been denied this one claim. I feel likeI should get the full amount back minus what I still owe on it.

  Customer Answer

  Date: 01/25/2025

  **** ****** <****************************> Sat, Jan 25, 3:24?PM (3 days ago) to disputeresolution
  
  Hi *** ***
  I am trying to send from my phone.
  Having a hard time trying to send you the 
  Papers all at once
  I will email you the rest after I print and take pics of . So sorry.
  Huda
  
  **********************************************************************************************************************************************

  Here is one.

  ******************************************************************************************************

  *******************************************************************************************************

  Business Response

  Date: 01/28/2025

  Good Morning Huda,

  
  I apologize for the negative experience you have had with Renascent Protection Solutions (RPS). I am reaching out to our claims Department to research your claim.  Please feel free to contact me directly at ***************************** as I welcome the opportunity to work with you on resolving this matter.
  
  Thank you,
  ******** *****

  Business Response

  Date: 02/04/2025

  Hello,

  I apologize for the trouble you have had getting in contact with me.  My email address is ***************************** and my phone number is ************.  

  I look forward to speaking with you,

  ******** *****

  Customer Answer

  Date: 05/30/2025

  I just wanted to let you know that the issue has been resolved to my satisfaction.
  I received a reimbursement from Renanascent and I am satisfied with the outcome.
  
  Thank you,
  **** ******