Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

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  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
• 

  Kimble Recycling & Disposal, Inc.

  1511 Shepler Church Ave SW Canton, OH 44706-3014

  
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  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087

  
• 

  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today on 02.17.2025 my son and I witnessed Kimble’s come up our hill take our neighbors trash. Left his trash can. Then came down put our trash can in the back and destroyed our trash can and with the weather we’ve been having said that our trash can (only trash can on our road) got stuck in the back of the truck and he pulled away. Tried to tell us it’s in their policy that they will not replace a trash can THEY destroyed. Which I cannot find in their policy at all. Recently, Kimbles told us we had to pay $100 for a trash can that was on our property during an accidental fire that burnt up our truck as well. We told them we agreed to pay the trash can when we got our taxes and we gave them an estimated date, they agreed to have our trash picked up. Our trash was not picked up for three weeks. When I finally called they finally done their job and put it in the system that our trash would be picked up and we had to now at this time pay a late fee for our trash. This is not the first time they’ve done this to us and messed with us like this. We’d like to file a complaint due to Kimbles now ruining our personal trash can and not replacing it after deliberately destroying our trash can. I have a picture of my trash can before they took it off my property as well. As well as a video I can provide of them just passing my house and not picking up my trash after they agreed to pick up my trash.

  

  Business Response

  Date: 02/28/2025

  Kimble has been in touch with the customer and a resolution has been met.  If there are further questions, please feel free to reach out to Kimble Customer Service at *************** **** ****.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to get my trash cans picked up for almost 3 1/2 months. After several phone calls and emails, was told it would be 4 to 6 weeks. After the six week mark I was in touch with them several times and the last time they responded they said they were going to get in touch with the supervisor. Never called back after that. I tried to email again and ask if there was any updates and no response. Responded one more time and asked for a supervisors phone number or email address but I got no response from them. I told them i was going to get rid of them if they didn’t come get them and was told they would charge me $200 dollars if I did. The cans Have been sitting at the end of my driveway and I’m getting very frustrated! Terrible customer service!

  

  Business Response

  Date: 02/14/2025

  We are working with our container team on scheduling that removal.  Kimble will reach out shortly with the date that you can expect us to remove the cart.  Thank you for your understanding! 

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  This is basically the same response I received at around the 8 week mark of waiting. We are now at 4 months and still no definitive answers, just more of the same runaround. 
  
  
  
  Regards,
  
  
  
  ****** ******

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:

  
  

  My complaint I filed with bbb was resolved yesterday 2/21/25. They finally picked up trash cans. Case # **************. Thank you for your assistance.

  
  

  Regards,

  
  

  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Kimble Companies refuses to refund 3 months of payment.
  
  On Jan. 17 we paid ************* for 3 months - $63.
  
  January 23 we received a combined letter from Kimble/Stonebarker stating Kimble had acquired Stonebraker Refuse effective Feb. 1.
  
  We called Kimble and requested a refund as we do not want to remain a customer and were told they would send our request on and would call back. We clearly stated we did not want to be a Kimble customer.
  
  We contacted a local refuse collection company and enrolled.
  
  Kimble did not call back on Jan. 24.
  
  On Monday, Jan. 27, we tried to place another call. After listening to hold music and messages for 6 minutes, we sent an email to request our refund.
  
  On Tuesday, Jan. 28, we received a voice message on our landline saying there would be no refund and we would remain Kimble customers until the end of April, at which point we could cancel services.
  
  On Jan. 29, we called and requested a refund explaining that our "quarter" had not started until Feb. 1, we had enrolled with another company, we had not signed any contract with Kimble, and we requested our refund. The agent said she could see our quarter hadn't started and thought that we could get our money refunded. She would forward our request on and call back if it was any different.
  
  We did not receive a call back. We emailed requesting a reason in writing.
  
  We received an email on Jan. 31 stating they cannot give a refund in the middle of a quarter. (Again, our quarter did not begin until Feb. 1.) Also they said something to the effect that they had been entrusted to take care of customers and continue services.
  
  We are "on the hook" with Kimble holding our payment. We do not want to be Kimble customers as we have enrolled and paid for services from a local vendor that lives in the same rural area as we do.
  
  We spoke with a few neighbors that are also retired senior citizens, as we are, and they also were refused a refund.
  
  ******* *** ***** ******   

  

  Business Response

  Date: 02/14/2025

  Thank you for the information.  We are working with Stonebraker Refuse on getting all of the information gathered, refunds processed, etc.  We just purchased the company a few weeks ago.  Refunds generally take 4 - 6 weeks for processing.  We will reach out when everything has been resolved.  Thank you! 

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service has been going down hill for some time . So on 1/29/25, I canceled service. I'm paid up through March and they won't refund my money for Feb. and March.

  

  Business Response

  Date: 02/14/2025

  We are having a supervisor reach out to you.  Thank you!

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted and hired Kimble as a refuse provider in 11/2024- prepaid for the quarter. Received a new quarterly bill on 01/13/2025- due 01/27/2025 for the next quarter- but Kimble has yet to pick up my garbage/refuse -(in their cans as well as everyone on my lane) for the last three weeks. Received zero calls, emails, text communication stating a disruption in service. When you call, you are gas-lighted by the company by being told customers “You are wrong” and their drivers “reported” picking up the refuse on time, weekly- only until you can prove by video camera/home surveillance that they never picked up anything. You will then be told “we will be there tomorrow” and yet “tomorrow” never comes. 4 weeks of refuse still remains at the top of my driveway along with every other driveway in this neighborhood.
  
  They have a “no refund” policy but yet can take my money for a service and not provide said service and I am just expected to keep paying for a service that is never fulfilled? Who is going to reimburse me for the bills to the local refuse facility whilst paying for a refuse service?

  

  Business Response

  Date: 02/07/2025

  After further review of your account, we have confirmed we are servicing your location on a weekly basis, although it may have been 1 - 2 days delayed.  Kimble is working diligently to get CDL drivers hired, trained, and on the road so
  that delays will be avoided.  Also, at
  Kimble, the safety of our drivers, customers, and their property is our top
  priority. We have an obligation to our employees, customers and the
  municipalities where they live to provide service in a timely and safe manner.
  The recent snowstorms and continued snowfall have created significant
  challenges in safely navigating roadways across our service areas.  We understand the frustration delays can cause and appreciate the patience of
  our customers as we work through these weather-related disruptions. We are
  committed to servicing all customers as quickly as possible. We asked that
  residents leave their carts out, and our drivers will be by to collect them as
  soon as conditions allowed. We actively monitored the road conditions and deployed our teams in a manner
  that ensures safety for everyone involved. We thank our customers for their
  understanding and cooperation during this time and look forward to continued
  improvements in the days ahead.  If you have any further questions or
  concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $118.74 because my service was stopped at the address because we haven’t been living there. That was the back bill we owed. We cleaned out our old house and had a bunch of trash that needed to go so we set it on the curb. We got a message from our old neighbor that the trash had been blown everywhere and not picked up. I called Kimble and asked why it wasn’t picked up and they stated that they would need another quarter’s service of $118.74 plus a “restart fee” to pick up the trash. I told them that was ridiculous because I only needed one pickup because the house is about to be sold and we won’t be living there anymore. They said they would not pick it up without that being paid. I asked for a supervisor and they stated they could email the supervisor and have them contact me. I’m a busy person who works as a customer service supervisor myself and won’t be available for a callback. I just want one load of trash picked up. I’ve been a faithful customer of the company for several years and have always been on time with payments. We just didn’t pay the last quarter because we haven’t been using the service because we haven’t lived in the house since the summer. Just please ask that they pick up one load of trash and then I will be done as a customer. I don’t think it’s fair to ask someone to pay for an entire quarter of service for one pickup of trash service.

  

  Business Response

  Date: 01/02/2025

  This accounts service was suspended on October 22nd, 2024 due to open invoices. It was then completely cancelled since November 4th, 2024 due to no response from the customer.  There has been no communication from the customer until they called on December 28th, 2024.  They did pay the amount reported however this was for services already provided.  In order to restart the services they are required to pay the next quarter in full and any applicable fees.  Also, Kimble does not provide one time service collection.  The account is now cancelled.  If there are any further questions please contact Kimble Customer Service at ************* **** ****.  Thank you.  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a complaint about this before. And they contacted me and corrected billing for the week. So here it is Saturday night and the trash still hasn't been picked up. It was supposed to be picked up on Thursday. They don't show up when they are supposed to. And you keep adding trash to the pile in fear they won't be there on time next time. And then they bill you extra for that. If they can't come when they should they shouldn't add fees

  

  Business Response

  Date: 12/30/2024

  Due to the holiday the trash was delayed until Friday. Notifications were sent to the customer advising them of the delay on Friday and it's now confirmed that the stop was completed this morning at 7:09a.  Unfortunately we are still experiencing a shortage of drivers.  Thank you for your patience and understanding while we resolve the shortage.  If you have any further questions or concern please contact Kimble Customer Service at ************* **** *****  

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our house and cancelled the Kimble trash service as of 7/31/24. I was told by Lisa to leave the trash can on the side of the house and they would pick it up in 2-4 weeks. We moved 8/15/24 and I called again to see when the trash can would be picked up a few days before we moved. They said to leave it on the side of the house and they would get it within 2 weeks. We let the new owners know and we moved 8/15/24. On 11/21/24 I get an email that they are coming in the next few days to pick up the trash can. I called and let them know that I have no idea if the trash can is there as we moved 3 months ago and were told it would be picked up in 2 weeks when we moved. I could not guarantee it would still be there. On 11/22/24 I have a voicemail from Sky who says he is at our former address and there is no trash can. I called him back and said I canceled service 4 months ago and moved 3.5 months ago and would not expect a new owner to hang on to a trash can that was supposed to be picked up within 2 weeks of their move in day. He agreed and said I could not take the trash can with me and that 4 months to pick it up was a long time. I told him that was horrible customer service. Today, 12/9/24 we received a $100 bill for a trash can not being returned. I called and spoke to customer service and said I was not paying the bill. You did not pick it up when you said you were going to and I cannot be responsible for what a new owner does with a trash can that you want to pick up 4 months after I cancelled. She said the back of the invoice says we are responsible. Maybe an investigation needs to be completed to see how many people have received this $100 bill 4 months after they termed service. Was this just a way for them to bill extra dollars. I put the trash can out there to be picked up but Kimble was not timely in their pick up. Any reasonable person would think 4 months after terming service is not timely.

  

  Business Response

  Date: 12/19/2024

  After further review of your account, we see that a supervisor attempted to contact you on December 11th @ 3:56p.  They did leave a message regarding your account resolution.  Since we have not received any follow up, we will assume that the resolution provided to you settled the complaint.  If there are any further questions or concerns, please contact Kimble Customer Service at ************* **** ****.  Thank you ! 

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The driver did not pick up my trash bin as scheduled and have not returned to pick the trash up after several calls and promises for the last three days my trash has still not been picked up. When I have called customer service they promise that someone is coming out but no one has showed up.

  

  Business Response

  Date: 12/11/2024

  Thank you for reaching out.  After further review of
  your account the driver attempted to service you recycle container (lime green
  in color) and it was not at the curb at 7:44a when they came thru.  Your
  picture #1 clearly shows the recycle container is not out.  The operations
  team agreed to do a courtesy pick up for you as soon as we had someone in the
  area.  Due to the national shortage of CDL drivers we are doing everything
  we can to get the regular routes running and do courtesy pickups when we have
  the driver near the location.  Please be patient and allow us time to service this courtesy pick up.  Any questions please contact Kimble Customer Service at *************** **** ****.  Thank you ! 

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  
  
  Regards,
  
  
  ******* ******* *****

  

  Business Response

  Date: 12/19/2024

  We are showing that the driver was there on December 11th to service the recycle.  We are showing they were there again on December 16th, your regular scheduled day, and service the recycle at 7:29a.  Services have been provided so the request of "finishing the job" has been done.  We apologize for the one-time service issue that you experienced.  When a customer is missed, we schedule the recovery but unfortunately it may be a day or two before we have a truck available to get back into the area.  We appreciate your allowing us to resolve the issue.  If you have any further questions or concerns, please contact a Kimble Customer Service rep at *************** **** ****.  We appreciate you being a valued Kimble customer! 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff ** Consumer states she made a payment of $100 via money order for the previous billing cycle. She did not know the bill was for $108. When she purchased the money order she tried to get as close as she could to the amount but she received a letter saying she was $8.00 short. She thought it would be on the next billing cycle but they discontinued her service and have not picked up her trash. When she called them they kept giving her the run around. She  paid in full last week for the next billing cycle and the $8.00 she owed but they still are not picking up her trash. The trash is still sitting on the consumers front lawn. The consumer has not been able to speak to anyone at the business, she was told it could take up to 48 hours for a supervisor to call her.

  

  Business Response

  Date: 12/11/2024

  Kimble has spoken with this customer and the customer's account has been closed.  We feel that the issue has been resolved.  If there are any further questions or concerns at *************** **** ****.  Thank you