Complaints

This profile includes complaints for Kimble Recycling & Disposal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kimble Recycling & Disposal, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kimble Recycling & Disposal, Inc.

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Recycling & Disposal, Inc.

  4217 Glenn Hwy Cambridge, OH 43725-9447

  
• 

  Kimble Recycling & Disposal, Inc.

  1511 Shepler Church Ave SW Canton, OH 44706-3014

  
• 

  Kimble Recycling & Disposal, Inc.

  8500 Chamberlin Rd Twinsburg, OH 44087

  
• 

  Kimble Recycling & Disposal, Inc.

  2403 Chase Rd SE Carrollton, OH 44615-9621

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble did not do a trash pickup this week. I tried to Kimble to resolve the issue. The customer service kept hanging up the phone on me and was very rude. I was told that they did pickup my trash. I have video evidence with a time stamp that proves that they didn’t do a pickup. I would be glad to send the video over. Please get a hold of me at ***** ******** or my email.
  
  My email is **************************

  

  Business Response

  Date: 01/05/2023

  Service has been provided to this resident on Monday 1/5/23.  Unfortunately due to weather and driver issues the week of Christmas everything was delayed which caused a snowball effect on the following week.  We appreciate your patience and understanding on this issue.  We have your address on file for service tomorrow.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service for about 7 months. During that time, they only managed to pick up my trash on the scheduled day about 20% of the time. Out of frustration, I canceled service with them on November 14, 2022. They refused to refund the remaining my payment to the remaining 6 weeks of service ($35.70.) I was shocked. After all. they were the ones that were unable to perform the service I was charged for.
  
  I was instructed to place their trash receptacle by the side of my house and it would be picked up within 2 weeks. Nothing happened so I sent them a letter, dated December 20, 2022. I asked them to remove their receptacle, along with a joke invoice for charges related to receptacle storage. There was no response and their receptacle remains.
  
  So, that darned receptacle is still by the side of my house after almost 6 weeks. Removing it would only take them a short time. Sadly, this company does not appear willing or able to operate in a responsible fashion.

  

  Business Response

  Date: 12/27/2022

  Unfortunately due to short staffing we are several weeks out on removals of our containers.  I have made arrangements that we will have the tote removed this week.  We have contacted the customer without success, left a message to the findings, and advised to contact if any further questions.  Thank you for your understanding regarding the issue.  Please contact us at 1-800-201-0005 if there are any further issues.  

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Until I actually receive a refund, I do no consider this matter resolved.  Time and again, Kimble has proven to be I try.
  
  Regards,
  ***** 
  *****

  

  Business Response

  Date: 12/29/2022

  Agree to leave open until the refund is sent - thank you ! 

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble is contracted with the city of Barberton to pick up our trash and recycling. This company since day one has not been consistent with doing this job. Every few months I have to call and tell them to pick up either the trash or the recycling. Most times I’m told that we had to not put it out in time and would have to wait til the next pickup date. I have told them we sit it out the night before and this is unacceptable and would want to speak with a supervisor. I’m told one will call you back. Most times I don’t get a callback. I have let this going for so long that I’m tried of having to call them. This week it happened once again and I called them. I was told the a supervisor would call me back that was on Wednesday. That day I called multiple times. They did finally come to pickup the recycling but no call back. I called on Thursday to speak with a supervisor and again told one would call me back but it could take 24-48 hours from first request. I told them I needed to talk asap by end of business day or I would file a complaint with BBB. I never received a call so I’m filing the complaint.

  

  Business Response

  Date: 12/29/2022

  We have reached out to the resident and left a message regarding her concerns.  We are addressing them with our operations team.  Confirming that they were serviced this week.  If there are any further questions please contact Kimble Customer Service at ************* **** *****  ***** *** * 

  Customer Answer

  Date: 01/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ******* ***

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Kimbles Waste and Recycling customer. My mom has had this service for years and have always had my trash picked up at the end of my driveway. Recently they have not been picking up my trash stating the driver is not comfortable driving down the town ship road that has always been used. This is a new driver. The old driver never had a problem doing this service. She is 87 years old and they are saying if her trash is not taken up the end of the township road they will cancel her service. How is an 87 year old lady suppose to get her trash to the end of a township road if a man who drives a truck isn’t capable of going down the road to get it? They refuse any money back for services they don’t do. Her kids take the trash to their houses so her trash does not pile up. They aren’t providing a service at all when someone else is disposing of her trash.

  

  Business Response

  Date: 12/29/2022

  We have been researching the service issue and found a resolution.  Contacted the customer's daughter direct per the customer's request, and gave information.  She will confirm with customer and contact us back.  Thank you ! 

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved out of Ohio, while living there though I utilized Kimble Recycling as my trash service. I discontinued my service in mid October, as I would have no further use for them since I moved out of state to Mississippi. I was recently informed that I have a credit balance of $38.25. I contacted Kimble to request a refund. I was told by the representative that it states on the back of their statements that they "just write it off" and no refund would be returned or issued to me. I know that $38.25 is not a big amount to some, however, I am on a limited income and every dollar helps me. I feel that if I have a credit, that it is my money that I paid them in good faith and it seems illegal to me that they don't return peoples money regardless of what is written on the back of their statements. Seems very shady to me.

  

  Business Response

  Date: 11/03/2022

  I believe the address you are actually referring to is on Poplar St, rather than 3rd St.  We apologize that the balance was not refunded however, the terms and Conditions showing on the back of every invoice regarding refunds.  Section titled Refunds:  Billing is done in advance and on a quarterly basis and NO REFUNDS are provided in the event Services are cancelled prior to the end of the period identified on this invoice. Kimble will provide Services through the end of said period. That is the reason that the balance was not refunded.  If you have any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you.  
  

  

  Business Response

  Date: 11/08/2022

  Our Terms and Conditions of the service clearly state there will be no refunds if services are cancelled prior to the end of the service quarter paid for.  If you are ever in the service area and restart services they will reinstate the amount remaining for the unused time.  If you should have any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you 

  Customer Answer

  Date: 11/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  
  

  Regards,

  
  

  ***** *********

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This began soon after Kimble raised their prices. I had sat out an old dried up hanging basket and the driver wouldn’t pick it up. I called Kimble and was given a standard boiler plate response. Again today I sat out empty cardboard boxes. Empty. Driver wouldn’t pick them up. Nothing that I have not sat out before and they’ve taken. In fact, today my neighbor who has Kimble sat out two hanging baskets something Kimble told me they wouldn’t take because it’s a safety concern but they took hers no problem. So I will be swapping services and I’ll file grievance with my bank to get my money back from this last payment. Uploaded is my ring camera footage of the drive taking my neighbors hanging basket something they refused to take from my lawn and stated it was a “safety factor”.

  

  Business Response

  Date: 10/27/2022

  A supervisor will be reaching out to the customer today on the standard bulk processes.  Will update as issue is resolved. 

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  No one has provided a reason as to why I was told hanging baskets had to be put in a bag before Kimble would haul away, when the very next week both neighbors had hanging baskets out as shown in the screenshot, and driver hauled away. Another were empty ****** cardboard boxes that my neighbors get hauled away however I’m told to break boxes down before driver would haul away. Screenshot from ring camera can be given if needed of driver leaving my empty boxes but taking away my neighbors. There seems to be no consistent message Kimble is giving and their driver is showing contradictory messages in what he hauls away from what the office states.
  
  
  
  Regards,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/03/2022

  A message was left for the customer on 10/31/22 at 10:08a regarding the issue and that we were sending this to the operations team for a resolution and apologizing for the incident.  Advised the customer to call if they have any further questions or concerns.  We then spoke with the customer again on 11/1/22 and explained we were working with our team to be more consistent and also explained the customer's service level.  If there are any further questions please contact the Kimble Customer Service Team at 800-201-0005, Ext. 9404.  Thank you ! 

   

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash receptacle was hit by a semi truck because they always leave the can too close to the highway. I emailed the day it happened when a semi drove by and hit and damaged it. I never received a response. So I called a week later after no response, where I was told I would need to pay $100 for one of their trash cans. They are trying to claim that their drivers do not leave them too close to the highway. So how did my can get hit at 4am - did someone drive in my yard? I don’t think so. This is a ridiculous charge of something that is not the customer’s fault. I tried to cancel my service and was advised I would still be charged the fee. I asked to speak to a supervisor and was told they were all “busy” and would have to call me back. Being that I had no response from the email a week ago, I figure they were delaying the fact that they had to tell me they were going to charge me $100 for something that is not my fault

  

  Business Response

  Date: 10/27/2022

  We are reaching out to this customer today to try to resolve.  Thank you 

  

  Business Response

  Date: 11/15/2022

  The container was removed on November 11th and the customer's account with Kimble is closed.  No further actions are required on this account.  Thank you 

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

   

  *** This business should know the way that they deal with their customers is unacceptable. 

  *** This business should know that I know they did not take my complaint seriously as they had the same person keep contacting me. Apparently, they do not care if people complain to the Better Business Bureau. That poor Shawnee had to keep calling me because no one higher up would call. If she's the highest, she's not very good at resolving things. 

   

  *** I will be watching my credit report for any charges 

   

  *** I will always discourage friends and family from using Kimble. There are other options. 

  Thank you Better Business Bureau for what you do. 

  Regards,

  
  

  ***** ******

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 09/29/2022

  Unfortunately due to staffing issues there have been delays in removing containers.  I have confirmed that the trash tote at this address was removed on September 8th, 2022 @ 12:13p.m.  Ms.  ******** account with Kimble has been closed.  If we can be of any further service please contact us direct at *************** Ext. 9404.