Complaints

This profile includes complaints for CareSource's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CareSource

  230 N Main St Dayton, OH 45402-1263

  
• 

  CareSource

  3455 Mill Run Dr Hilliard, OH 43026

  
• 

  CareSource

  600 Galleria Pkwy SE STE 400 Atlanta, GA 30339

  
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  CareSource

  5900 Landerbrook Dr Ste 300 Cleveland, OH 44124

  
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  CareSource

  135 N Pennsylvania St Ste 1300 Indianapolis, IN 46204

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caresource member *********. Applicant became Medicare eligible on August 1, 2022. Caresource was notified by return of August billing to cancel policy effective 08/01/2022 1201 AM. The plan is part of Obamacare and they were notified on July 6 of a change in plan. The Obamacare computer system failed to document the plan cancellation until after August 7 and Caresource continues to bill for almost $208, stating that the plan was not cancelled because of the government action. It is my contention the plan was cancelled before August 1 by mail and then with a follow up letter to Caresource.

  Business Response

  Date: 11/04/2022

  Thank you for sharing Ms. ****'s complaint. To protect
  the member’s PHI, the CareSource resolution was sent to the member via secure
  email on 10/25/2022 and again on 11/4/2022. CareSource appreciates the inquiry and believe this resolves
  the matter. Please contact us if we can provide any additional information.

  Customer Answer

  Date: 11/04/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I will need a copy of the contract between Caresource and the government as well as the complete contract between Caresource and this writer.  It remains my contention that the written notification between to Caresource  to cancel coverage and declining payment to Caresource terminated coverage,  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 11/14/2022

  Thank you for sharing Ms. ****'s rebuttal to our previous response. To protect
  the member’s PHI, the CareSource resolution was sent to Ms. **** via
  secure email on 11/9/2022. CareSource appreciates the inquiry and believe this resolves
  the matter. Please contact us if we can provide any additional information.

  Customer Answer

  Date: 11/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  Caresource failed to provide specific answers to question on the last correspondence.  Where in the contract does it specifically state that the policyholder is responsible for the governments failure to accurately upgrade their records or correct their records?  What legal principle is Caresource utilizing when a customer cancels coverage ( in writing) to hold the customer responsible for additional charges?  Instead of blaming the government, perhaps Caresource should address the policyholders legal cancellation prior to the next months effective date?   
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Business Response

  Date: 01/23/2023

  On 11/16/2022 an email was sent to Ms. **** with a response to her questions raised in the 11/14/2022 rebuttal. I do apologize for no response being sent to BBB regarding the contact. This was an Indiana Plan complaint and I failed to follow up on their response.  I am not able to provide the resolution as to protect the members PHI information. I did however provide below the top part of the email for your record

   

  From: Caresource Complaints
  Sent: Wednesday, November 16, 2022 1:58 PM
  To: **********************
  Subject: *$ecure* BBB-********

   

  Good Afternoon Ms. ****

   

  Below is the answer to questions you raised in your last communication with the BBB.

  Customer Answer

  Date: 01/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I am waiting to hear from the Affordable Care compliance group to respond to our appeal of their improper handling of our plan termination.  It is my opinion that Caresource is wrong and is acting in bad faith, but if the federal government corrects their error perhaps the Caresource folks will correct their error, either way we will not be paying their improper bill and will consider Caresource a very bad company with little regard for ethics and proper business practices.
  
  
  
  Sincerely,
  
  
  
  ****** ****