We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

AES Ohio
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Reviews

Customer Review Ratings

1.16

Average of 104 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • daniel m

    Date: 07/02/2025

    AES needs audited I have no idea what the f@#$ I owe them they don't know when I call what I owe them .this billing issue they have thats been going on for over a YEAR!!!!!!!!!!! is so pathetic . they need investigated

  • Karen S

    Date: 07/02/2025

    I wouldn't even give them 1 star tbh. We have had on going billing issues with our business for MONTHS! We manage many apartments in the Dayton area and since their software switch, they just CANNOT get our bills to us! We have spent MANY man hours researching where our bills are and finding them and paying them. They acknowledge they are having system billing issues when we log in with a big banner but now they are threatening turning off our service for lack of payment!! We reached out to them and they emailed us 70 bills past due!!! We ALWAYS pay our bills...IF we receive them. They are trying to blame the PO for us not getting our bills now which is not true at all because we do get some bills. It is so bad that we have filed a complaint against them with both the BBB and the PUC of OH! It is a shame this is the only source we have for utilities. I don't understand why they are not being sued over their lack of billings abilities. So, today at some point they may shut off power to our buildings, for no reason other than they just can't get bills mailed correctly like they used to for decades!

  • Brian R

    Date: 06/24/2025

    AES continues to show its incompetence in dealing with their "upgraded" billing system, in which a known issue has "caused bills to be significantly higher" according to their website. This issue has persisted for months now which has caused undue stress to me. Also, they are now charging late fees even though they supposedly "flagged" my account as one that they know has problems with the new billing software. I have no other choice in energy suppliers, or else I would have left them by now.

    The months of waiting on them to "fix" the problem has caused mental suffering because of collection notices on bills even though they are supposedly aware of their errors. This level of incompetence would have gotten most people fired from their jobs by now. I believe this could be resolved by rolling the system back to the previous version while they test the efficacy of the new system in a separate testing environment.

    AES Ohio's lack of path and unwillingness to bring this issue to a close is the reason I give them a one out of five stars.

  • Roshanak D

    Date: 05/20/2025

    In the past year and a half, I have lost power multiple times. I don’t ever recall losing power or having an outage as much as I have with AES. There needs to be something done in order to not have all these outages. Anytime there’s a little rain storm or snow, we are always worried about losing power. And when we do, we are never able to get into contact with an actual person and they’re timing for getting it back on is extremely slow.

  • Frederick F

    Date: 04/22/2025

    So based on all these bad reviews, im about to be screwed. Asking for notarized documents just to get power on before i move in? Completely ridiculous. I have lived all across the US and outside of it. This company is a first. Customer service is sketchy. They hung up on me. I havent even moved in yet but paid by lease deposit and signed my lease. Way to make shit more difficult. ?? Easier to get a lawyer and get my lease cancelled than deal with AES.

  • Elden P

    Date: 03/10/2025

    Iv called and called to get my power turned on at my new apartment and nobody has came out to do it, it’s been a week

  • Cortney Y

    Date: 02/28/2025

    My electric bill this year is over 3 times higher than previous years. The price increases with no additional usage are completely outrageous and unacceptable.

  • Don L

    Date: 02/19/2025

    NOT EVEN ONE STAR!!! Negative 5 stars…
    This is the worst company imaginable. They are raising everyone’s bills by $400 to $500 a month. Mine went up $200 last dec and $500 in Jan. I live alone….its a complete scam!!! Absolutely horrible customer service. They just tell you you’re screwed and you either pay or we shut off your electricity. It’s a shame that a company would screw over people that are just barely getting by. Aes is just scamming all of their customers. They have turned out to be the most unreliable company I have ever had to deal with! Wish we had another way to get electric. aes
    DPnL was so much better !

  • DAVID O

    Date: 02/05/2025

    Our transformer went bad here at SVG Chrysler Dodge Jeep RAM in Eaton, OH on 02/04/25. We called to get it checked out and they were here in 6 minutes. The technician diagnosed it right away and determined it was the transformer. They were here with the new transformer right away and had it fixed by noon. We are VERY thankful that they got it fixed right away. We are truly grateful for their prompt service.
    Thank you

    AES Ohio

    Date: 03/28/2025

    Thank you for the inquiry regarding our customer. Our company values our customers, and we do all that we can to help provide a resolution to meet our customers’ needs. We believe how we work is just as important as the work itself. Safety is at the core of everything we do. We always identify potential risks to our people, contractors, customers, partners and communities, and measure success by how safely we conduct our work together. We act with utmost integrity towards our people, contractors, customers, partners and communities, and hold the solutions we deliver together to global standards of excellence. We appreciate our customer for being a loyal customer and we were happy to assist in the matter to get it resolved. Thank you for your loyalty to our company.

  • Sydney W

    Date: 01/31/2025

    They are randomly overcharging people for no reason and not fixing any problems they are causing. How does a normally $100 electric just go to almost $500 in one month!?!?! This is the only electric company some people can have and this is how they are treating customers. Overall scamming people and making them become more broke them they were before. We have families to take care of. And customer service doesnt try and help anyone just pretty much tells them to kick rocks. They are a reason people cant eat because they are spending most of their money on a electric bill that you need two jobs for.

AES Ohio is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.