Complaints

This profile includes complaints for Stonecreek Dental Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Stonecreek Dental Care has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Stonecreek Dental Care

  9420 Dayton Lebanon Pk., Ste. C Dayton, OH 45458

• 

  Stonecreek Dental Care

  4055 Far Hills Ave. Kettering, OH 45429

• 

  Stonecreek Dental Care

  9420 Dayton Lebanon Pike Centerville, OH 45458

• 

  Stonecreek Dental Care

  1114 N. Monroe Dr. Xenia, OH 45385

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, 2024 my middle son James has new sealants put on his teeth. Before the procedure was done, I knew that I was going to have to pay out of pocket because my insurance only covers sealants every 3 years and it had only been 2 years. My insurance pays $29 a tooth for sealants and the insurance contract states that I am only required to pay what my insurance would have paid. The dentist charges $41 dollars a tooth and is supposed to write off the extra. They are refusing to write it off because of a clerical issue with the EOB.
  While this is going on, my oldest son has needed a bunch of dental work. The initial charge for the work was over $6900. I have paid every bit of that balance as the work has been done. I have paid over that amount because when they started doing the work, it was worse than they saw and once they finished the repairs insurance wouldn't cover the materials because the work got "upgraded" to something they do not cover. This happened and was done without consent from me. The extra charges were in the ball park of $380 a tooth. Three teeth needed the extra work. I have paid the extra charges as they have happened, even without being consulted before it was done, because I would have chosen what they did regardless. On 12/12/2024 my oldest had another filling, his last filling appointment and second to last appointment on his initial treatment plan. The total for the day was going to be over $600 that I was willing to pay. However after months of going back and forth with the office manager, she determined that my oldest would not be seen if I didn't pay the sealant overage from my other son. An overage we both know I am not legally required to pay. When I called my insurance company after this ordeal to file a complaint with them, I found out the office called them last week and they have records and notes of the conversation where they told the office I was only required to pay what I had.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to have new dentures made and decided to try this place. Was told by employees that my teeth would fit when they were done, they didn't. Went in 10 times to get adjustments done nothing worked.tpld dentist about something called cushion grip from Amazon. He said go ahead n try it.i did, didn't work either.went bk in and was told he can't touch them now since I tried an adjustment. Asked if he could put liner in was told for over 500$ I couldn't afford that after paying for dental insurance and extra for teeth. Also no name on my teeth so how does 1 know if they are mine.i could have gotten someone else teeth but they assured me no they are mine
  They are so big that when I drink or try to eat they fall out only the bottom plate. I just want what i was promised that they would fit before I left.i do have a witness that knows how many times I had to go bk for adjustments. I just want what is right. I need a liner put in bottom plate and since dentist told me to try the cushion grip he should fix my dentures by putting liner in at no cost.i and my insurance paid over 5000$ for the dentures. I just want what is right for me and also my name on the dentures. Dentures and teeth are what police identified a person most of the time.i really need help.im on social security and can't afford to pay another 500 plus for the dentures to fit. This has been going on since Nov of 2023. My insurance paid 4500 and I paid 44.85$ a month for 5 months then canceled insurance cause they didn't fit.why keep paying for insurance if nothing will be done.

  Customer Answer

  Date: 11/14/2024

  I tried to let you know I haven't heard from the company yet.i tried to answer your email but it wouldn't let me .says code is wrong so I just wanted to let you know i haven't heard from them.ty

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a patient at Centerville Family Dentist for 27 years when they sold to Stonecreek Dental and I stayed on as a patient with them.
  On 6/2/23 Stonecreek started the process of replacing an old crown. After 4 rescheduled appointments I reiceved my new crown on 7/19/23.
  Fast Forward to 2/7/24, my crown popped off. Since stonecreek has changed their office hours to very limited availability it took 2 weeks to get in. Upon arrival I filled out my patient forms and skipped signing the patient plan. When I returned the packet, the receptionist asked me to sign the patient plan as it gives the dentist authorization to reattach the crown. The plan stated there was a 205.00 fee to reattach. I told her there shouldn't be a fee to reattach as the crown was less than a year old. When I recieved my new crown on 7/19/23 the dentist told me that the crown would be warranteed/gauranteed for 5 years. (Centerville Family dental gauranteed their crowns for 10) The receptionist then told me the charge would probably be waived, but that I had to sign the treatment plan to authorize treatment.
  When the dental technician started her procedures...X-rays, digital imaging, I had to ask why she was imaging the wrong teeth and why she was imaging at all. Her explaination was the dentist wants to make sure everything else is okay too. Then she started the process of taking a mold of my mouth. I mumbled what is this for. She said, for your new Crown! I stopped her and informed her they were just reattachng.
  Dentist comes in reattaches and done. As I was leaving I was stopped by billing telling me I owed 205.00. I asked for the office manager. After explaining the situation to her she said crowns are only guaranteed for 6 months, and I had just pasted that time! In the following weeks I have tried to speak with the office manager or dentist a minimum of 15 calls and messages to no avail. They will not return my calls. I feel lied to, scammed and taken advantage of.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have been patients at Stonecreek Dental Care for many years. Early in 2023, during a routine visit, my wife was informed that we had a credit balance on our account of $1500. On 9/27/2023, after a routine visit, I asked for a refund of this amount. I was told it would have to come from their Corporate office and would take up to 30 days. On 10/24/2023, I called to ask why we hadn't received it and was told it should be coming soon. When it didn't come by 11/13/2023, I called again. I was told they couldn't issue a refund until all outstanding insurance claims were settled. I followed up with our insurance company and found there was a claim from several months prior still being processed. By 12/27/2023, the claim was settled. On 1/17/2024, I called Stonecreek Dental again, asked about our refund and was told the insurance claim was settled but they were waiting on a check from the insurance company. On 1/18/2024 I called the insurance company and was told a check had been issued to Stonecreek Dental almost a month earlier on 12/19/2023 and cashed on 12/28/2023. On 1/29/2024, I called Stonecreek Dental again to ask about our refund and was told the the claim was settled, the insurance check was cashed, but our refund would take up to 90 days. But it's been one excuse after another with this dental office and I have no faith that they will ever refund our balance. In 90 days it will just be another excuse.

  Customer Answer

  Date: 03/04/2024

  I filed a complaint with BBB a few weeks ago regarding a refund of $1500 that was due me from Stone Creek Dental care in Centerville, OH. I don't believe they ever responded to BBB but they did send a check for the $1500 to me. So I consider this matter settled but I'm not sure how to make it appear that way on the BBB website. Is there something more I need to do?

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my full $201 refund since my tooth wasn't extracted. I was not provided with accurate quote. I was not provided with itemized bill, nor did they show me my xray results. They took advantage of my tooth emergency, because I was in so much pain and didn't have dental insurance. I had to go to ER to get tooth extracted.
  
  Needed emergency tooth extraction, contacted office, was told cost was $156 which included xrays. To have tooth extracted, was additional $347. Got xrays, but blood pressure was high, so they would not extract tooth. Blood pressure was high because full nerve was exposed, so extreme pain. Dr. even said I would be in pain because of full nerve exposure. Dr. refused tooth extraction because of high blood pressure, wanted me to reschedule. When checking out, they stated I owed $201, not the $157 that was quoted to me. Since they did not treat my emergency tooth extraction, I had to leave in pain and pay $201 for incomplete services. They did not provide me an itemized bill, nor did they show me my xray results. I had to go to Premier Health Emergency Room on 11/26/2023, and they did a nerve block and pain shots, and they immediately scheduled me next day 11/27/23 for emergency dental to extract tooth. Blood pressure was higher at ER than at Stonecreek Dental Care Centerville, and ER still performed extraction. ER was very upset that dental office did not extract exposed nerve tooth. ER said there was severe infection in the tooth root where nerve located.

  Business Response

  Date: 01/05/2024

  Thank
  you for forwarding the complaint filed with your office by Ms. ****** ******* Please be aware that we only received notification from you this week.
  
  Ms.
  ****** presented on November 13, 2023 for a limited exam and extraction of
  tooth #29.  During the call when the
  appointment was made, our customer service representative told Ms. ****** that
  the limited exam would be about $156. The $156 fee represents a limited oral
  evaluation at $114, and an intraoral radiographic image at $42. During the
  examination, the doctor felt that a single bitewing image was needed for
  diagnostic purposes.  The cost of that
  image is $45, thus bringing the total cost to $201.  An itemized statement is attached.
  
  With
  respect to the extraction, the doctor felt it would be a high-risk procedure
  because Ms. ******’s blood pressure was too high.  Ms. ******’s blood pressure was taken four
  times over 33-minute period, and the readings were as listed below.
                  3:00 p.m., 147/106
                  3:07 p.m., 157/118
                  3:23 p.m., 154/106
                  3:33 p.m., 156/107
  
  Again,
  the doctor did not believe it was in Ms. ******’s best interest to perform the
  procedure.  The doctor gave Ms. ****** a
  prescription for antibiotics to address an apparent infection, and recommended
  she see her primary care doctor for medical clearance to have the tooth
  extracted.
  
  We
  regret any confusion over the charges for Ms. ******’s treatment on November 13th;
  however, the charges are accurate.  As a
  goodwill gesture, we are willing to refund the $45 for the additional
  radiographic image that was taken. 
  
  Please
  let us know if you have any questions or need any further information.  Otherwise, please let me know if Ms. ******
  accepts the $45 dollar refund as resolution to this matter.
  

  Sincerely,
  

  ****** ******
  ****** *********
  ***** ******** ****** ****** ***
  *** ********** **** ***** ***
  *********** ** *****
  ************
  ************************* 

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child is severely disabled. I made an appointment with the receptionist for a consult because the receptionist said that's the doctor took our insurance. I asked three times before I even booked the appointment. I paid 189 for the consult because consults have to be done at the office and the office didn't take our insurance. but once we had the consult the doctor would be able to help my child. My child had a very bad tooth in the back of her mouth and is in a lot of pain. The doctor looked at her tooth for maybe a second said it was a cavity on a baby tooth but unfortunately I dont take your insurance so i can't help you. She only takes Ohio Medicaid. i was so upset. I called trying to understand because caresource is Medicaid. But I guess it wasn’t the right medicaid. They told me they would give me an answer by the end of the day unfortunately I received no call. I also had to wait until next week since they were only open 3 days out of the week. I called the following week and was told the same thing, after being rudely put on hold ten times through the call until they told me they would have to call me back. I received no call back again. So I called the following day to get a refund which they could not accommodate because we saw the doctor I waited two weeks for this answer and left 6 messages in that time trying to speak to someone. After being told they would call me the following day and received no call. I finally heard from some yesterday after saying I’ll just go back up there. who told me they could not give me a refund. Since we saw the doctor. I wouldn't have booked the appointment if the receptionist had told me the right information. I wasted two weeks waiting for the appointment to get no help. My kid is still in pain. The receptionist gave me the wrong information. So I would like a refund for the appointment since in the end the doctor couldn’t even help us: This place is a total scam!!!! They didn't even refer us to a different doctor.