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Business Profile

Towing Company

Hound Dog's Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed from my apartment complex 3/9/2023 at 2:55AM. The vehicle was towed to and impounded at 2918 Parsons Ave, Columbus, OH 43207. The signs posted by the towing company states that the vehicle may be recovered anytime upon proof of ownership and a payment of $129 plus $17 per 24-hours. When I went to recover my vehicle on 3/10/2023 at 9:36am I was told that I was being charged for 48 hours. I attempted to call the company, Hound Dog’s Towing & Recovery, for them to correct this they stated that the first day is considered “24-hours” and once the clock hits the actual 24-hours they charge for 48 hours. This goes against signs that they have posted explaining the charges. This company did not have my vehicle in their possession for 48 hours, charged me for it, and did not attempt to correct the issue when I called them. I feel that if they are going to be charging customers for this that it should more clearly stated on their posted signs at communities and in their office. People should not be blind sided by extra false charges when they go to recover their vehicle from this business. This company also did not request proof of ownership when I went to recover my vehicle. They just wanted my drivers license, the money, and a signature.

    Business Response

    Date: 03/28/2023

    The storage fees are charged in accordance with state laws at $17 per 24 hours or any part there of. Your vehicle was in our possession for more than 24 hours so at 24 hours and one minute you started the second day of storage and were charged accordingly.  The charges aren’t false or misleading whatsoever. You were charged the correct amount for the amount of time that your vehicle was in our possession. No correction needs to be made so therefore no refund will be issued. 

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tuesday, March 7th I parked in the car garage attached to the Ohio Stater ***** * **** **). My business is located in the basement and I have a parking pass for the spot I was in. My car was towed by Hound Dogs Towing. I walked to their location. After speaking with them and with them speaking with the manager of the Ohio Stater who confirmed that I have a pass and am allowed to park there they refused to release my car to me without me paying the tow fee. They were completely uncaring and did not care that I was legally parked. I would like to be refunded the tow fee.

    Business Response

    Date: 03/17/2023

    Your vehicle was called in to be impounded by management of the Ohio Stater Inn. They placed a warning sticker on your vehicle prior to calling us to tow it. I reviewed the pictures and I was unable to see any parking permit visible on any window. You weren’t legally parked. You are required to have a valid parking permit visibly displayed in order to park on the property.  Regardless of that, management also called for the vehicle to be towed.  We will not be refunding any fees. 

    Customer Answer

    Date: 03/21/2023

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: ********



    I am rejecting this response because: 

    this space was designated for my vehicle as my business is located in the building.  I was not parked illegally.  Management called your business while I was there to confirm that was allowed to be parked there.  



    Regards,



    ******* *****

Hound Dog's Towing & Recovery is NOT a BBB Accredited Business.

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