Complaints

This profile includes complaints for Seamless.AI's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seamless.AI

  Columbus, OH 43235-6724

• 

  Seamless.AI

  7652 Sawmill Rd PMB 341 Dublin, OH 43016-9296

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 1-year usage contract with the Seamless AI company, that ended on 11/4/2022. According to the contract I needed to inform them ahead of time to cancel the automatic renewal, which I communicated to them via their website. My AMEX card was then billed on 11/4/2022 for $2,567.90, representing a new year of service. I then filed an AMEX dispute and was credited for that amount. According to my discussion with ***** ****** of Seamless, the company wanted me to withdraw my complaint, and then after they were paid by Amex, they would refund me the amount paid. I did so, but I was never refunded the amount. According to Amex, this procedure did not sound normal, and they felt that a credit should have been made by Seamless. I am now left with no other recourse than to file a BBB complaint for these business practices, and to be hopefully credited for the charge in question. Additionally, my account has been inaccessible, so I have been unable to use the account (not that I want to at this point).

  Business Response

  Date: 09/25/2023

  Per the business, they won the dispute with *****  

  Customer Answer

  Date: 09/26/2023

  No, the matter was not resolved by **** - I was forced to pay for an additional year of service which I did not want or need. 

  Business Response

  Date: 01/03/2025

  Customer disputed the charge after failing to provide 60 day notice of cancellation. The dispute was won in Seamless.AI's favor. 
  
  This company is no longer a customer as the contract has run its course 
  

  
  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed detailed contact data for just ONE city in the Los Angeles area. The City Hall directory has limited details on 3500 REGISTERED businesses in the city.
  
  A Seamless.ai rep called to explain the platform, and my needs. I then got passed on to ***** ****** who 'interviewed' me in detail to ensure Seamless.ai was a fitting solution to my needs.
  
  The next day I jumped on the platform to begin but I could not understand why so few companies showed up. A tech pulled the list for me. LESS THAN 200. I was given a list with LESS than 200 and only a handful of those had emails.
  
  I immediately asked the person who sold it to me, just a day prior, for a refund since their product does NOT fit my needs.
  
  I have been chasing help from Seamless.ai for THREE weeks. I get different company representatives emailing me to remind me of the iron-clad contract I signed. A manager finally emailed an absolute NO to a refund. I explained that the 'contract' was for a service that I DID NOT receive, contacts for businesses in my city.
  
  In EVERY email and call I clarify the issue "my city has 3500 businesses and your promise was to provide contacts for them. Your system has less than 200" .... THEY ALL ACKNOWLEDGE THAT 200 CONTACTS IS THE MOST THEY HAVE FOR ME.
  
  We are in the 4th week (January 25th), and MANAGER ****** ******* is not replying to countless messages from me REexplaining that their system is flawed and I was indeed NOT provided with the service promised.
  
  This is how badly the Seamless.ai platform performs; I bought a list that has INDEPTH data for 2000 contacts IN MY CITY for a TOTAL of $260.
  
  Their iron-clad contract is fitting for someone with buyer's remorse. NOT ME. The platform did not provide ANY benefit and it is not any fault of my own.
  
  After seeing their BBB history, I listed the government consumer agencies I will be reporting them to, but they do not care.
  
  I am asking the BBB to help with ending their unfair contract and refund my payment.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally approached to purchase this software for my company. I stated to the sales rep many times that I would like to try the service out for a month and if I liked it I would continue my subscription. After trying to get me to agree to a one year term, I again rejected the idea. Then I was met w/ a 3 month option that I again rejected. Finally after speaking w/ the salesman and him speaking to his manager I was offered a month to month with the ability to cancel. So I accepted it, not realizing that the documents they sent were for a 1 year term. When I tried to cancel after the 1st month, due to it not being a fit for my company, I got no contact from the sales rep when I emailed and called them. They did not respond to my inquiries until after they billed me again and I started sending multiple emails daily to their support. Finally they responded telling me they only have 1 year contracts. I requested that they review the recording of the call to see that I was improperly led down a path to buy when truths were not being told. They told me they'd follow up and didn't until they took a 3rd payment. I continued to request to pull the tape so they could hear how I was promised one thing and something else was delivered. This company's ethics are far from good. This could have been quickly resolved by reviewing the recording but instead they kept charging me for a total of 6 months and on-going to where I have to dispute this with my credit card company who looked at the contract and didn't block their charges. The problem isn't the contract it's what I was advised before I signed the contract. I was misled from the very beginning. I would never recommend or do business with this company and will continue to advocate for consumer protection by reporting companies such at this one.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with other complaints, Seamless.AI is violating NY state law by refusing to acknowledge that I have cancelled my account and continues to attempt to bill my credit cards despite numerous communications to the contrary. We signed up for a one-year contract with Seamless.AI beginning December 2020. We found their software to be less useful than expected and their promised service and support to be inadequate. As a result we opted to not renew for another 2 months. In violation of NY state law which requires advance notice of billing and easy clear opt-out protocols, Seamless charged our credit card for another year at $3564. After furious attempts to contact the company directly which resulted in no response, I alerted our bank to dispute the charge. It took several months and an explanation of NY law but eventually the charge was reversed. To my absolute shock, Seamless has now attempted to charge us again (December 1, 2022!) a full year after this debacle. Fortunately I had alerted my credit card providers to deny any charge from Seamless so they have been denied another fraudulent charge. I am attaching a summary from LAST YEAR and I remain shocked that they are attempting to collect for services not provided, not utilized and not wanted again this year!

• Initial Complaint

  Date:11/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1-year service contract in October 2021. It was not set to renew. I have reached out several times to confirm that my contract would cancel at the end of the term, and was told that someone would get back to me. They have a 60-day notice policy, and I attempted several times before that window to terminate service. I received an email on 10/18/2022 from ****** *****, a Customer Success Manager stating that the subscription was set to end on 9/30/2023. This is absolutely incorrect, and I responded to the email that day. I have received no response. I have reached out to customer service about a month ago and was told that someone would contact me; that has not happened. I got an email this week stating that they are processing my card for another month of service, and I responded to it saying I would not pay, have not been using the service. I have received no response from that either. I am disputing the transaction with my bank and will take care of it on my end but this seems predatory and intentional.
  
  I would appreciate any help or guidance you can give me, thank you for your time.
  - **** *****

  Business Response

  Date: 09/25/2023

  Business stated this has been taken care of with the consumer.

  Customer Answer

  Date: 09/25/2023

  I do not consider this resolved. I reached out to them almost a full year ago to fix the billing problem and they never helped me, and tried to continue to charge my card as well. I had to to put a stop payment on the with my bank. They never helped close the account, stop billing, or respond to my messages. They submitted this as "resolved" because 9/30 is the end of the second full year of a service that I wanted to cancel and they tried to trap me into. They are fraudulent and dishonest, they took absolutely no steps to remedy the problem and are just looking to close the case. I am not happy about this.

  Business Response

  Date: 01/03/2025

  This customer was never able to show that they sent 60 days notice on their renewal. After the account auto-renewed as per their contract terms, they cancelled their credit card 2 months into the following contract period. The remainder is uncollectable and written off. They are no longer a customer 

  Customer Answer

  Date: 01/13/2025

  
  ---------- Forwarded message ---------
  From: **** ***** <*****************************>
  Date: Fri, Jan 10, 2025 at 12:26 PM
  Subject: Complaint 18411828
  To: <**********************************************************************************************>
  
  
  Good morning. 
  
  I did not respond in time to the message and the complaint was closed. This matter is not resolved. I have pasted below the companys response. 
  
  MESSAGE FROM BUSINESS:
  
  This customer was never able to show that they sent 60 days notice on their renewal. After the account auto-renewed as per their contract terms, they cancelled their credit card 2 months into the following contract period. The remainder is uncollectable and written off. They are no longer a customer
  
  
  This is untrue. In my original complaint I filed, and in this email as well, I have stated that company is dishonest and predatory in their cancellation policy. They would not respond to me to confirm my cancellation, even though I had a phone call with one of their representatives in the time period and never got back to me. 
  
  This company scams people with their cancellation policy and should absolutely be on your radar. I wish to keep this complaint open. 

• Initial Complaint

  Date:11/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally agreed to pay $150/mo since 11/2021. Barely used the lackluster service. Found it to be a waste of money and failed to deliver on any quality lead. I was ok paying for year 1. When I emailed the company 30 days before renewal notice (which is plenty of time to cut ties especially with a digital platform) I am greeted by a stern representative who is quick to point out the “60 days “ contract and offer no other help. Because communication is still ongoing I will state my case to the AE who will inevitably deny me any mercy in assistance to canceling my contract. I will be forced to be sent to collections all because a company and it’s employee are not willing to be helpful in a time of need. I am curious why a company would want to continue to collect money from dissatisfied customers instead of focusing on providing value thru their product?

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an awesome product but unfortunately, the company is a scam and will charge your credit card even after you cancel. I canceled within days and 3 months later they are still charging me. Even though the CEO ******* ********* contacted me and I complained he did nothing about the scammer ***** ***** and his enabler *** ********. As a busy executive, I have spent way too much time trying to remove my credit card, and still no refund. Save yourself the headache and stay far away from this company.