Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
To Whom It May Concern: I received a text on the 22nd of March about a Termite Annual Renewal service plan for $179.00 with tax was $192.43. I was told of a pending balance from Nov. 3rd, 2021 in the amount of $90.30. I told himI knew of no balance. He said ok we can check on that, do you want to go ahead with the renewal. I said yes and gave him the account number. I was given the date of April 1st between 12:30PM and 1:30PM. No one ever showed up on the first or second of April, so I called 614 *** **** no response I called 614 *** ****, ***** ******* Agent 2 times, no answer. Called 614 *** **** no response.
•
Enclosed is a copy from the Huntington National Bank with letter stating the service was paid in full on November 3rd in the amount of $90.30. No one would return my calls so I could explain the information and send a copy at time of original call. I have never had an experience like this before and very disappointed with Torco being very unprofessional.
Business response
04/20/2022
Hello, please see our attached letter. WE have spoken with them and resolved the concerns and made generous offers beyond what they want. Please review and advise! Thanks, **** *****Customer response
04/29/2022
The customer indicated by phone that the company resolved the complaint.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.