Reviews

This profile includes reviews for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Klarna Inc. has 4 locations, listed below.

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  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

• 

  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

• 

  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

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  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

Review Details

• Review fromNicole J

  Date: 06/04/2025

  2 stars
  Gave me more spending power with worse credit . Now they wont approve me even when Ive been paying , even early however 7-10 days to process is ridiculous. As well as randomizing credit is bad service. Probably will be looking to use other services, this one is too much trouble and they dont make sense as far as their own services go

• Review fromxenia p

  Date: 05/31/2025

  1 star
  I have been a great customer with **********************, until I purchased a item from SSENSE and when I sent back to SSENSE, they said I damaged the item, I had in my hand for maybe 2 mins, SSENSE Scam me as well as Klarna, filed a claim with Klarna, and Klarna took their side and are trying to make me pay for the item that was damaged, it does not pay to be a great customer. ********************** and SSENSE are terrible! Stay away from both.

• Review fromDawn C

  Date: 05/30/2025

  1 star
  If I could leave no stars it would be better. Ive used Klarna for over 4 years never missed a payment never had any issues. Built my credit use up suddenly stopped approving my transactions stating it was based on my credit. My credit is not bad so I tried to contact customer service. That was a joke. This is the second time Klarna has done this to me. There are better options out there. Stay far away from Klarna.

• Review fromVince D

  Date: 05/15/2025

  1 star
  Worst company to deal with if using a payment plan. They are very unprofessional. I only used them 3 times and paid the loan off QUICK, but had an absolute horror of a time with ****** via chat. I had to ask a bunch of important questions about a potential vacation. EASY questions. ******** average response time for each message was 18 mins. So the conversation should have been under 3 mins, but took over 1 hour 30 minutes. During that time, someone else rented the home and my family lost the opportunity. ****** is an awful employee and should not be working in this industry. ********. Klarna should have offered us a special for what she put us through. Shame on Klarna.

• Review fromGloria B

  Date: 05/13/2025

  1 star
  I purchased an online training program. Less than a month locked in and I had issues with it and the coach. 3 roads fitness.I contacted Klarna, sent screen shots and ** note, but got zero ******* refund ********* now locked in to pay over $2,200 regardless.Customer service is near ************* not use. Do not get online training programs either. Theyre copy and paste.

• Review fromJosh R

  Date: 05/13/2025

  1 star
  Klarna are thieves. Robbed me of $282 for a ****** seat I returned. **** and the seller provided proof that they received the returned item and refunded the money back to Klarna, but they've been giving me the run around for almost a month saying they haven't received the refund. **** sent me proof that proves Klarna is lying. I WILL NEVER USE THIS SERVICE AGAIN and good luck getting your money back if you ever have to return an item.

• Review fromRoxanne A

  Date: 05/07/2025

  1 star
  DONT USE KLARNA! I TRIED USING KLARNA THRU ********* FOR **** * **** ORDER $114.90 ON 4/19/2025. THEY HAVE TAKEN MY MONIES ON A CANCELLED ORDER AND HAVENT REFUNDED YET! THEIR GIVING ME THE RUNAROUND! THEY DONT CARE EVEN IF YOUR DISABLED ON A FIXED INCOME!

• Review fromLynn H

  Date: 05/04/2025

  1 star
  Horrible Company Policies NOT Customer Friendly and denial of purchase power often

• Review fromMelvin A

  Date: 05/03/2025

  1 star
  Klarna advertises businesses on their site that their not associated with. If you make a purchase and the item is defective or not as described. Klarna will not back you on the purchase. I purchased an item from Manlytshirt. It was not as described. I requested return address and return label several times, to no avail. Klarna requested a refund and return address and shipping label also and were ignored. Now Klarna wants to force me to pay for item from Manlytshirt, the company they advertise on their site with no transaction or return policy contract. I will never use Klarna again. And Manlytshirt has cheap, replica items, selling as authentic. BUYERS AND USERS OF MANLYTSHIT and KLARNA BEWARE!!!

• Review fromLisa E

  Date: 04/30/2025

  1 star
  I would leave less than one star if I can. Try to avoid using Klarna to pay for items, these people have zero customer service. I purchased something using Klarna and it never arrived. I reported it immediately to Klarna and they informed me that I still had to pay for it regardless if I received it or not. This was a Frigidaire refrigerator and over $800. After I worked tirelessly with Frigidaire, they refunded Klarna all except the tax in the amount of $42.48. I could not get Frigidaire to refund the tax back to Klarna. I was charged a late fee, interest in the amount of $29.99 plus the $42.48 from Frigidaire. I could not get Klarna to work with me on the late fee or the interest on something I never got. I went ahead and paid the $72.47 to clear it off my account, but what a huge mess. So I basically had to pay for what I never received. Klarna is the worst! I have everything documented in a chat, stating that they would refund the late fee and the interest once ********** paid them back...and since there was a balance of $42.48 - they refused to do that. I am reporting them to the BBB but since they are based in *********** - it's useless. ****** learned. Affirm is a far better choice, or ******.