Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,835 total complaints in the last 3 years.
672 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 items from ******* on 4/2/2024 which I paid for via Klarna. I returned one of them and received a refund of $47.81. The second item was damaged so I returned it via fedex to ******* and was told by ***** at ******* the refund for the remaining item was issued on 4/23. My Klarna account has not been refunded from the second item. ***** from ******* has contacted Klarna several times to convey this info without any resolution. My ***** tracking number is ************. I don't understand why Klarna is not issuing the refund when ******* said they sent the refund to Klarna already. The ******* order number is **************** and the Klarna order reference number is ***********
Business Response
Date: 05/13/2024
Hello *********,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ******* (********).

After reviewing your order we can see the order is currently being investigated by our Resolution team. We're reviewing the return info you provided together with ******* to confirm your return. Once ******* confirms your return has been received and a refund has been issued, we will be able to adjust the order balance accordingly and issue any remaining funds directly back to the payment method(s) used for the purchase.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 05/13/2024

My issue hasn’t been resolved.

Regards,

********* *******
Business Response
Date: 05/15/2024
Thank you for your response. Your issue is still under investigation and is currently being reviewed. Once a resolution specialist has reviewed the details they will reach out to you with the outcome of the investigation. We kindly ask that you await the outcome of the dispute before reaching out again.

Customer Answer
Date: 05/21/2024
I accept the business's response to resolve this complaint.

Regards,

********* *******
Initial Complaint
Date:05/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order 9 items I received 2 one of those i shipped back there are 7 different hat never shipped through ****** shop and i notified Klarna at least 30 times hey refuse to help me cancel and are still charging me even though i showed proof of the cancelled I'm making a complaint with Klarna still are trying to charge me ! I have notified them 4 times a week for 5 months they refuse to help me
Business Response
Date: 05/13/2024
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with *** *** **** (********)

After reviewing your order we can see the order has been placed under multiple disputes that were closed due to the store informing our resolution team of an invalid dispute. We can understand how frustrating this situation may be for you. As a courtesy the remaining balance of $43.80 has been credited to the order and $29.19 refunded back to your Visa ending in ****. These funds should reflect in your bank account within the next 5-7 business days.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:05/08/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged an amount for 8 products to pick up at **** *** **** *****. They were out of 1 product so they sent over the invoice. Dispute resolutions closed my ticket without resolving it. I called **** *** **** ***** and they verified the invoice, what more can I do? This is fraud!
Business Response
Date: 05/09/2024
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with **** * **** ***** (********).

We have reviewed the dispute and it was closed as all information was not provided. Our Disputes Resolutions team needed proof of conversation with the merchant meaning, although you spoke to them over the phone, we needed a screenshot of a chat or email correspondence.

As a courtesy we have adjusted the order by $18.04 ($79.24-$61.20) to reflect that amount shown. Your new remaining balance is $20.21 at this time. We hope this addresses your concerns today. Have a great day.
Customer Answer
Date: 05/09/2024
I accept the business's response to resolve this complaint.

Regards,

****** ******
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a huge Klarna fan. I use it for almost everything and I've never had an issue. All of my payments are always paid on time and are currently up to date until the month of June. However, over the past week or so, I've been trying to use Klarna unsuccessfully. All of my orders keep being declined and the reason is stating that there was an "error during checkout" and below that, it shows my credit score is missing. What does that even mean? Nothing with my credit score has changed so I know that's not the reason and my Klarna purchase power is $1912 but I can't use it because I'm constantly getting that error. I'll attach a screenshot of the error that it's giving me. What is the issue because this should definitely not be happening!
Business Response
Date: 05/08/2024
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding denied purchases with Klarna.

After reviewing your account we can see that you were recently denied on May 7th, 2024. For security reasons, we are unable to provide you with more information than what's provided in the denial code. Please note that you will be sent an email with more detailed information regarding your denial within 25 days of the denial.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 05/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*****************************
Customer Answer
Date: 06/21/2024
I have no idea what has happened with Klarna but it's been AWFUL! For the past 2 months, it hasn't worked for me. But over the past couple of weeks, it's been declining all of my purchase attempts and the reason that it's giving me is because I have had a payment 60 days overdue within the past 24 months? I don't have ANY payments overdue. I NEVER have! Please check my payment history. As a matter of fact, I don't owe Klarna ANYTHING. All of my purchases have been paid off! My purchase power is $2000+ but it's saying I have a payment that was 60 days overdue at some point everytime I try to buy something. A screenshot is attached. Pleased FIX THIS or help me to understand!
Business Response
Date: 06/28/2024
Thank you for your response. Please note that the automated system reviews several factors and approves/denies orders. There aren't any representatives here at Klarna, who are able to override this decision or the system.
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/28/24 a purchase of a television totalling 985.79 was made from ********* utilizing a 300 dollar ****** gift card as a portion of the payment, and the 685.79 for the rest of the payment in the form of a one-time Klarna visa card issued by Klarna.

On 4/15/24, the television was returned to ****** due to defect.

****** lumped the entire sum as one return payment, and issued the entire amount of 985.79 back to Klarna (please see attachment "Klarna paid proof", reference number 7********************** to Company ID ****** as documented in line item one).

Klarna to date has only issued refunds totaling 685.79; the original amount of the one time use card.

After many calls and emails and chats with Klarna, they have repeatedly admitted they have the additional amount (please see attachments) and that it will be refunded to me. It has been several weeks, nearly a month, and Klarna has not issued the refund to me.

I have contacted Klarna as of today and they have stone****ed me regarding the refund, now claiming they don't see it in their system or have it anymore.

Unfortunately for them, bank records are infallible proof that the transaction was made and their own specialist representatives have admitted the funds were being held by Klarna.

Klarna is currently withholding 300.00 of my legal money from me and claiming it does not have it, despite already admitting that they do.

I wish this payment remitted to me immediately in the form of a certified check sent overnight to my home address. This is theft, plain and simple.

The next step is filing with the FTC.
Business Response
Date: 05/08/2024
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ****** (*******).

We have reviewed your concern regarding the over refunded amount not being refunded to you. Our cards are not designed to accept refunds higher than what you created them for. We have escalated this matter to have it looked into further. Once they locate the refund, it will most likely be provided to you via a check which will take up to 21 days to be received once processed.

We hope this addresses your concerns for the time being. Have a great day.
Customer Answer
Date: 05/08/2024
Klarna has repeatedly changed their story over and over and now their response is simply “if we find it we promise we’ll return it.”
The proof of transaction has been provided over and over and they have admitted it has been found already, per my attachments.
Unfortunately this will require escalation to the FTC.

Regards,

****** ****
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are 7 charges on my Klarna account that were not made by me and I never received any merchandise. I contacted Klarna and disputed these 2 times. The first time I was told that I did not respond fast enough and they cancelled the dispute. The second time I was told that the charges were legitimate and the dispute was closed. I then attempted to contact Klarna. There is no phone number listed, just a chat. I did speak with Amelia via chat and was told there was nothing else to be done. The disputes were closed and I would owe the remaining balance and they would not refund the $711.09 they already took out of my checking account. The charges are listed below:
4/26/24 **** * **** ***** - $545.23
4/26/24 **** - $550.23
4/25/24 **** * **** ***** - $201.13
4/23/24 **** * **** ***** - $487.93
4/23/24 **** * **** ***** - $387.84
4/18/24 **** * **** ***** - $547.01
4/18/24 **** - $214.47
My checking account was charged as follows: 4/18/24 - $125.00
4/23/24 - $164.47
4/23/24 - $421.62
They have scheduled payments to automatically come out of my checking account to pay off the rest of the balance. I have removed my payment information from my Klarna account and instructed my bank to block any remaining attempts. I would like to have my money refunded and the charges taken off my Klarna account. They are refusing to do so.

I would like BBB to help me get this cleared up and help prevent it from happening to anyone else in the future. I will be closing my Klarna account as soon as this is resolved.
Business Response
Date: 05/08/2024
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding unauthorized charges on your bank statement for seven orders on your Klarna account.

After reviewing your account we can see the order with **** (********), **** *** **** ***** (********), **** *** **** ***** (********), **** *** **** ***** (********), **** *** **** ***** (********), (**** ********) and **** *** **** ***** (********) were all placed under multiple Unauthorized Purchase disputes.

After reviewing the disputes for these orders, the statements for these orders were found to be correct and the customer is liable for the payments for the orders. As these orders have been disputed multiple times with the same outcome for each investigation, they cannot be disputed again.

For more information on the dispute outcome please reference the email sent by ********************. Please note that for security reasons, we are not able to provide any further details than what's provided in the email sent from *********************

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 05/08/2024
As per Klarna's response, I did not receive the email from *************. I have submitted the discrepancies to Klarna two times and they still refuse to acknowledge that the purchases are fraudulent. Since I did not place these orders or receive any merchandise for them, I feel Klarna needs to see who placed the orders and where they were shipped. This may be as simple as the wrong account was charged, but Klarna is not willing to double check what happened. I feel that my account needs to be credited for the false charges and the monies returned to my checking account as I did not place any orders with **** *** **** ***** or ****.

Regards,

***** ******
Business Response
Date: 05/09/2024
Our apologies for the miscommunication; the email would have been sent from ****************************** on May 6th, 2024. However, the orders have been investigated multiple times and cannot be disputed and investigated again unless new information is provided. Please note that no refunds will be issued for these orders as no suspicious activity was detected.

Customer Answer
Date: 05/09/2024
Klarna is requesting proof. The only proof I have is that I did not receive any merchandise or any documents saying that I ordered anything. How can I send something I never received. I think that my account may have gotten mixed with someone else's account but there is no way for me to prove that. I was away on vacation when these transactions were made and I did not discover them until I got home. I don't know how else to say it - I did not order nor did I receive anything that was ordered! This is clearly an error on Klarna's part or fraud. If these purchases were truly investigated, where did the orders ship and who placed them? There really is no reason for me to have to keep saying this but I DID NOT PLACE THESE ORDERS AND DID NOT RECEIVED ANYTHING FROM THEM!

Regards,

***** ******
Business Response
Date: 05/13/2024
As the orders have been investigated multiple times by different specialists and all specialists found you liable for the order, the orders are not eligible for being written off and refunded.
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On multiple occasions my account has been hacked and charged to my debit chard due to klarnas data breech/lack of security. I've brought it to their attention multiple times but it doesn't get fixed or addressed. They said it isn't their problem. Hackers are using klarnas name to steal miney from my bank account. I've had it happen 4 times and 2 within the last week. I do not have the option to use a password so I cannot change it to protect my account. Their lack of security has caused me to cancel multiple debit cards and have a negative balance in my account. They gave me instructions on how to change the security preferance, but those instructions are not accurate and I still cannot change the settings.
Business Response
Date: 05/08/2024
Hello *****,
Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding unrecognized charges on your bank statement from Klarna.

After reviewing your account we were able to see that the following information was requested but not received. We kindly ask that you provide us with the following so that we may investigate these charges for you.

- Last four digits of the card
- Type of card (Visa/MasterCard/etc.)
- Screenshot(s) of the Exact amount of charge(s) on your bank statement
- Date of charge(s)

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:05/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product through ****** shop on 11/25/2023 and paid for that order using Klarna's pay in four service. I received my item on 12/07/2023 upon which I was unhappy with it and returned it to the manufacturer "*** ***** *****" based in ******* *********** I mailed the package with a Return Authorization label provided by *** ***** ***** on 12/28/2023. The tracking number for this package was ********************** and was shipped through USPS. *** ***** ***** received the package on 01/02/2024 and issued a refund to Klarna's gateway. The transaction number for this refund is *******. The refund was issued on 01/05/2024. Klarna claims they never received this refund, and after trying with multiple hours in phone calls and emails to try and resolve this issue, and being told there were no managers for me to speak to I decided to dispute the transaction with my credit card provider. ***** approved the dispute based on the evidence I provided them. Klarna charged my card the full balance of $250.14 yesterday stating that "evidence provided was not enough" even though they got the same evidence the credit card provider did. I am now out $250.14 and I have returned the product. I have documentation proving that the product was received as well as the tracking for the return package that was sent.
Business Response
Date: 05/02/2024
Hello ***,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with *** *** **** (********).

After reviewing your order we can see the order has been placed under a few different “Return” disputes. The disputes continue to be closed due to the store informing Klarna of an invalid return. Since the store has rejected the return and will not issue a refund back to Klarna for the order, we recommend that you reach out to the store for a prompt resolution, and or, the reason for the rejected return.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Customer Answer
Date: 05/03/2024
The attached email dialogue with the store proves that they did in fact accept my return. It was not rejected. The email dialogue attached shows that *** ******** from the store accepted and confirmed receipt of my returned item. It also gives a transaction number from the store to the Klarna gateway for the refund. I have also attached the tracking history for the returned package, which is also notated and confirmed in the email dialogue with the store.

Regards,

****** *******
Business Response
Date: 05/06/2024
Thank you for this information. We can understand how frustrating this situation is for you, as we have still not received the refund. However, as a courtesy on behalf of Klarna the payment of $250.14 has been refunded back to your Visa ending in ****. These funds should reflect in your bank account within the next 5-7 business days.

Customer Answer
Date: 05/08/2024
I accept the business's response to resolve this complaint. I did return the item and only wanted my money back. I am curious to know where this refund went, as no one seems to have it. I would also like Klarna to delete my account once the refund has processed.

Regards,

****** *******
Initial Complaint
Date:05/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for credit through Klarna and was denied credit on the purchase. They took 291.00 from my checking account and provided no goods or services.

I have attempted multiple times to contact customer service. Each time the wait ti.e to speak with a person via chat is 90 or 190 mi utes no person comes onto the chat.

This is theft and fraud. I want my money returned and for others to beware of this scam.
Business Response
Date: 05/02/2024
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding an order denial that withdrew funds from your account.

After reviewing your account we can see your account shows no order denials or active orders. This would indicate that there was not a charge placed on your account, however, you may have noticed an authorization hold.

I would like to offer some clarification as to how Authorization holds work here at Klarna for future reference. As part of our approval process, we may conduct a pre-authorization hold on your specified card to ensure it is not being used fraudulently. The amount charged will never be greater than your first installment due for the order.

The pre-authorization is immediately voided or reversed by Klarna, which means that the funds should not be withheld from your account. Processing times to remove pre-authorization holds vary by bank.

Please note that authorization holds are simply “pending” and should never post as a charge. This means that the authorization reversal will not reflect as a refund. The pending amount will simply be released from pending and fall off of your bank statements. If the pending hold is no longer visible on your account that means that the authorization hold was successfully released.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2024, I noticed a charge to Klarna. I have been in Cancer and Surgery recovery since March of 2023 and did not notice this recurring billing until March of 2024. I contacted Klarna and they confirmed I was overbilled. Klarna collected funds from me monthly but did not apply to an open loan. I only had one small loan open for $300 which I paid most of. For some reason, Klarna no longer applied funds toward this financing and this went into collections. I was told in March of 2024 that I was overcharged. On March 28, 2024, I was promised a check refund. I contacted Klarna for status of check several times, was told to wait. Today the waiting period was exceeded so I wrote to their CS chat support again and today I was told the check was NEVER MAILED. I want my refund check in full. I was told it would be for this full amount. Repeated attempts to contact customer support do not go anywhere. The agents never understand and escalation takes forever and there is no way to connect to escalations directly. See screenshots of Klarna confirming the overpayment as well as the check send.
Business Response
Date: 05/02/2024
Hello Daniella,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Etsy (JG8S5ZW5-1).

We have reviewed this matter and do understand how frustrating this may be. We have already refunded the order in full and we have requested a check for $2243.79 as that is the overpaid amount.

Please allow the check 3-4 weeks to be received to your billing address as it needs to be processed and mailed via USPS.

We hope this addresses your concerns. Have a great day.
Customer Answer
Date: 05/02/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21645329

I am rejecting this response because:
I was told this before and waited the full time, only to be told once that past that the check was never sent.
I want a check sent with tracking or some sort of proof.

Regards,

*************************
Customer Answer
Date: 06/06/2024
From: '***********************************' via Dispute Resolution - Shared Inbox <********************************************************>
Date: Wed, Jun 5, 2024 at 4:46 PM
Subject: Case 21645329
To: <********************************************************>

Hello,

I have once again waited LONGER than promised by Klarna for my check refund. I still have not received this check.

Please re-open this case.

Klarna needs to mail me a check with a tracking number, or refund me directly to my credit card. Im tired of waiting on them. I have been waiting since March for this to be resolved.

***********************************

Sent from my iPhone
Business Response
Date: 06/06/2024
********,
We have reviewed your claim regarding not receiving the check. We will reach out to accounting to get the last one canceled and a new one issued. We understand this is not ideal but we will be sure you get it this time. Our checks are mailed out in batches therefore the mail out date is not definite, but it will be mailed out next week on one of the business days. This has been notated as well on the account.

We hope this addresses your concerns for the time being. Have a great weekend!
Customer Answer
Date: 06/06/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21645329

I am rejecting this response because: I have been told multiple times that a check was mailed when it wasn't, I have been told multiple times to wait for 4 weeks and I still don't get it. What holds Klarna accountable? I'm just supposed to believe them this time despite multiple documented communications indicating that they both lied to and misled me? NO.

This resolution only continues to pose a hardship to me. Klarna can simply keep lying and say they mailed a new check, and I wait and wait and wait, and this will never get resolved.
Send the check with tracking. Refund me to my original form of payment. These are the only 2 options I am accepting.

Regards,

*************************
Customer Answer
Date: 06/06/2024
Please see latest attachment which PROVES Klarna DID NOT mail me a check, despite them claiming that they had. This is why I am DEMANDING refund directly to form of payment OR a check WITH tracking.
Business Response
Date: 06/06/2024
********,

The check will be mailed out during the next business week. There is not any tracking as this is delivered by ***** The new check was manually processed today and will be ready to go out with the next batch of checks. We are not able to refund that amount to your card at this time - therefore this is being refunded via check.

We hope this addresses your concerns. The next step is to await for the check to be shipped out next week.
Customer Answer
Date: 06/06/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21645329

I am rejecting this response because: this is now the THIRD time I have been told to expect a check, when the previous TWO times I waited and waited, only to be told that they were never sent. How am I supposed to know that there's not going to be another issue again? I don't trust Klarna as they have already repeatedly LIED.
I want confirmation when the check is mailed. There better not be another issue with whatever this automatic process is for checks that didn't work last time!
BBB - what can be done? This is an unacceptable response "just take our word for it, we can't provide proof, you have to wait another month event though we've lied to you about this same exact thing now multiple times and have just confirmed that our automatic check process fails and we won't tell you that."

Regards,

*************************
Customer Answer
Date: 07/05/2024
I still have not received my refund. I want the date that the check was ISSUED, the date that the check was MAILED. If the check was neither issued OR mailed then I am demanding a new check WITH tracking. This is now at least the third time I have waited patiently well beyond the date provided by the vendor, only to still not receive my owed refund. BBB knows that this has happened multiple times and I need BBB to help me get this resolved or the BBB is also complicit. At this point, Klarna has STOLEN from me because they know they owe me this money and refuse to give it back.
Business Response
Date: 07/08/2024
********,

We have contacted accounting and this check required additional attention since the first one was not received. They have confirmed, this was processed and is awaiting to be mailed out with the next batch of checks. There will not be any tracking as they are all sent out via the United ********************** We have notated your account that you have contacted us awaiting the refund and we have confirmed it is on the way in the next batch of checks. We understand this may be frustrating but the check is coming in the near future. It should be mailed out by accounting this week or early next week. We are unable to ship the check any other way or expedite the **** shipping. We hope this addresses your concerns for the time being.
Customer Answer
Date: 07/12/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21645329

I am rejecting this response because: they continue to LIE TO ME about my refund check. It hasn't even been mailed yet. How long am I supposed to wait before they are held accountable? Do I need to contact my lawyer? This is ridiculous and unacceptable!!!!!!

KLARNA STOLE MY MONEY AND REFUSES TO PAY IT BACK AND CONTINUES TO LIE TO ME - AND THE BBB IS LETTING THEM GET AWAY WITH IT!
Their response doesn't even make sense - as a previous communication said they CANCELLED the non-mailed check (that never actually even was processed). LIES!
I deserve a date of it being mailed, and ETA for delivery, and **** tracking!

Regards,

*************************

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