Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,606 total complaints in the last 3 years.
944 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the beginning of the year My debit card was compromised, and I added my bank account to my ********************** app. Once my payment resumed in March after I set up a pause on my Klarna account, I added my bank account as my primary payment option, they refused to charge that account. Ive received late fees due to this issue. And theyve refused to help me move forward. I was never given any information about how I needed to update my payment profile until I spoke to somebody afterwards. Every person Ive talked to has hung up on me requesting to speak to somebody who could help me. I had 3 forms of payment set up through my Klarna app And when one did not work, they did not charge the other accounts for the payment which resulted in a late fee. Also, due to this issue, I am unable to make any other purchases. Because it looks like I have bad payment history. They chose not to charge the two other forms of payment So they could collect a late payment out of me. Pictured below is a screenshot of my account that shows that my bank account is set up as a primary form of payment. Along with an expired debit card and a current debit card. The debit card ending in 2749 has been removed from Klarna app.
Business Response
Date: 06/17/2024
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with updating your payment method.

When updating a payment method for a specific order you will need to be sure you update it on each active order, as updating it only on your account settings will only apply to future purchases only. To change the card on an active order, follow these steps:

1.Click Purchases at the bottom of the home screen

2.Select the order to update

3.Click Show plan
-Next screen shows the last 4 digits of the card number they are using now
-Click the word Change
-Click "Add card"
-Enter the new card information
-Click the Add card button
-A confirmation box will pop up

4.Or scroll down to the bottom of the screen to click the "More button
-Click "Change card"
-Click "Pay with other card"
-Enter the new card information
-Click the Change button
-A confirmation box will pop up

We do ask that the payment method is updated at least 72 hours prior to the scheduled due date, as if it is updated after this timeframe, the system may not recognize the updated payment method.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:06/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 4, 2024, I purchased a Annke Sannce **** system from ***** using my Klarna payment system.. The camera system shouldve consisted of 8 cameras however, when it arrived, they were only 4 In the package. I notify **** immediately of the missing items and requested if they could send me the other for missing cameras, they insisted that the packaging was complete and did not so I requested a refund from them.They emailed me a shipping label to return the original package that contained the **** system with the four cameras . I returned the package to them. about a week later the other four cameras arrived, however the package was drenched and soaked with water.. I notified ***** of this problem also And explained to them the condition in which they had arrived and requested a second shipping label. I was told that they could not send out a second shipping label therefore, I paid out of my pocket $15 and shipped the cameras back through my local post office.. at this time, Klarna has put a freeze on my payment for this item until the investigation is done. for the second time, I have received a decline from Klarna stating that ***** has said that I did not go by their proper procedures or something in reference to that, but I originally requested a second label in which they declined to give so I paid to return the merchandise . . Klarna emailed me twice asking for the tracking number. I gave them that they asked for copies of the receipts showing that I shipped the items back. I gave them that, and they are still billing me for items that I no longer have so somewhere between Klarna and ***** someones lying. ***** is saying that they did not receive the second items however theyve received the first items I dont understand that!! Also, ***** Keeps insisting on closing the claim, however their status issuing that the refund is processing again. Im not sure whats going on. I just want my $104 back from Klarna that Ive paid and for them to stop billing me
Business Response
Date: 06/17/2024
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with ***** US (2WS28QDJ).

After reviewing your order we can see the store has declined your Return dispute due to the return not yet being received by the store. As the store has informed Klarna that the return has not been received, we recommend that you reach out to the store directly for further assistance.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 06/17/2024
I would like to know if this complaint can also be forwarded to ***** US? ****** confirmed the receipt of the original order and claim that they didnt receive the additional 4 cameras that were returned weeks ago.. yet Im still being charged for the complete order in which all items were returned.
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on May 28, 2024 from **** ****** for three items, two in which I have received. One item was backordered, therefore, I called **** ****** to have that item cancelled. However, after a week I noticed my funds were not refunded back to me. I proceeded to contact **** ****** again to request confirmation of the cancellation. I received an email stating that the item was indeed cancelled, yet, still no refund! **** ****** advised me to contact KlarnaI, considering that’s the form of payment that was used and again, no help was received. I’d like a full refund for this item I never received! I have attached the documents to this complaint. Thank you!
Business Response
Date: 06/14/2024
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with *********** ******* (*******).

We have reviewed this matter and we have found that the merchant has not provided Klarna with any return credit for the item said to not been canceled. We will need that refunded back to us before we are able to refund any appropriate funds or adjust the remaining balance. The merchant charged the one-time card ending in 3194 for the amount of $917.43.

Please have the merchant provide proof of returning those funds to the one-time card ending in 3194 for more assistance. We hope this addresses your concerns. Have a great day.
Customer Answer
Date: 06/14/2024
**** ****** wasn’t successful with charging the card ending in 3194 for the item that was canceled. I reached out to **** ****** and it has been confirmed! I have attached documents of the transactions also the email I received confirming this to this complaint. **** ****** only charged me $754.55! I’d like this adjusted and my funds returned to me, thanks!

Regards,

******* ******
Business Response
Date: 06/14/2024
*******,
The one-time card was successfully charged on our end. We have went ahead and adjusted the invoice. You have paid $232.35 as of today, June 14. The remaining balance on the order is $525.19. We hope this addresses your concerns. You are able to close your dispute in the app and activate your invoice again. Have a great day!
Customer Answer
Date: 06/14/2024
I accept the business's response to resolve this complaint.

Regards,

******* ******
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was going to buy tickets on ticket master and I was going to use klarna as the 3rd party payment plans. I was in the process of filling out the application with my information and klarna had already taken the stated money out of my account. There was NO confirmation screen or anything that would have authorized them to take that money. I never received any emails or the tickets I was trying to buy. Called them and they said this happens a lot. Looking at there reviews on here others had said the same thing. They said theyd give the money back but now I have to wait to see it on my account. I dont even understand how they are legally allowed to take the money out before my confirmation. This business needs to be taken to court. There are NO buyer protections like they claim. They need to be investigated by the government. Ive never had an experience like this in my life. I had $49.42 stolen from my by klarna.
Business Response
Date: 06/14/2024
Dear *******,

Klarna is in receipt of your complaint ********, in regards to the pending amount that is showing on your statement.

Whenever an order is attempted using Klarna at checkout, there is an authorization hold placed on the account in the amount of the first payment due.

If/when the order is confirmed/approved, the hold then turns into a charge. If the order is cancelled/denied, the hold is automatically released back to the original method of payment.

Depending on your bank, it can take 1-7 days for the hold to be reversed back to you. It's important to note that you will not see this amount as a refund/credit to your account, as it was not a concrete transaction. The pending amount will simply fall off/disappear from your statement. If after the 7 days the pending amount is no longer visible on your statement, this means that the funds have successfully been reversed back to you.

If after the 7 days the pending amount is still visible, please contact our customer support with the amount of the charge, the last 4 digits of the card that was charged and the brand of the card ****** Mastercard, etc) so we can further assist.

We believe this fully addresses any concerns, but should you have any additional questions you are welcome to contact us by phone at ************** or via chat 24/7 at www.klarna.com/us.
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
F1BAUSO102648833_BA-US_7554b06e28 from BALENCIAGA I purchased a T-Shirt from Balenciaga that did not fit.I started a return and shipped back the shirt. Klarna asked me to upload the tracking number, once uploaded they saw it was delivered and gave me the express refund.We waited for Balenciaga to complete the return on their side after I got a confirmation email from Balenciaga stating it would take 3-5 days.If the return wasnt done by **********, the agents said to give the screenshot after June 11 so they can complete the return and stop all remaining payments.I shared the screenshot and ***** from customer service messed up my payment plan by choosing to cancel the return instead of completing it.I was given my first refund of $163.95 back on May 29 but ***** from Klarna resumed back the payment plan when I dont have the item and we already did the return.***** messed up my order and resumed the payment plan for Balenciaga when I already returned it and it was complete until he messed it up
Business Response
Date: 06/17/2024

Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with BALENCIAGA (M3ZPW43V-1).

We have reviewed your concern regarding your returned order still being charged. The instant refund was dispersed out due to you filling out the return info. Without the merchant providing the return credit, that amount is due again and the remaining balance is due. There has since been a new return dispute placed on the order though.

This allows our Disputes Resolutions team to reach out to the merchant for clarity as to what the status of the refund is. Has the merchant provided a return receipt for the order you just sent back?

Once there is a response from the merchant, our Disputes Resolutions team will email you to provide a conclusion or ask for more information as they investigate the concern. Right now the dispute is in the process of waiting for the merchant to provide the return credit and/or respond as to why they have not sent it yet.

We hope this addresses your concerns for the time being. Have a great day.
Customer Answer
Date: 06/17/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21847582

I am rejecting this response because:
Attached as requested is the email from Balenciaga stating they got the item I returned and promised to refund me but never did.
Please review the screenshot to see ********** received my return and were waiting on them
Also it was re-opened because so finally got a hold of someone and they were able to re-initiate the claim

Regards,

*************************
Business Response
Date: 06/17/2024
******,

We have reviewed the dispute and our Disputes Resolutions team has reached out to the merchant. At this time, you do not have to do anything else but await an email from Disputes Resolutions with the conclusion of their findings. The merchant has up to 14 days to respond and we are not able to expedite this process unless the merchant sends the return credit for the order before that point.

At this time, we are not able to refund the order. This will have to undergo our full dispute processed but again, it's escalated and awaiting a response. Thank you.
Customer Answer
Date: 07/02/2024
Klarna invoice M3ZPW43V-1 Hello and thank you for helping Klarna Dispute Resolution seems to be getting confused or doing something wrong on their end Ive reported a return with Klarna and sent back the items, I uploaded not only the tracking number that shows delivered, but also the confirming email receipt from ********** about my refund. Its been over 3-4 weeks with no refund from **********, Klarna said if I can show the tracking and the email showing Balenciaga got the item, I would get my refund. However Klarna keeps resuming the payment plan instead of completing it as Ive already returned the item M3ZPW43V-1
Please close the payment plan as Ive already returned the item please see attached ; Refund
Business Response
Date: 07/03/2024
******,

We have reviewed your concern regarding your current dispute status. You provided a screenshot of an email from the merchant stating the refund will be processed but we have not received it. To continue the dispute, we will need the actual tracking from the carrier you used to make the return.
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
klarna had a cash back rewards system to where money accrued and every quarter they claim they would send you the money, with a minimum stipulation. I have for months tried to get my money that has been in Klarnas hands for almost a year. Never successful. The last time over a year and a half ago after months of disputes I got one initial payment that was sent to wrong address which took 3 more months to correct.My latest chat interaction, the agent claims they dont see my money and want proof from me. The proof was on their app which now has magically disappeared. They claim to not have kept records of this money and can not tell me where it went, the only way they can help is if i give them a screenshot from their own app in a section they removed. Klarna has never sent my money quarterly as advertised, never sent after multiple communication chats, as well as have not kept any records and pocketed the money,
Business Response
Date: 06/18/2024
Hello *******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding a Piggy Cash Back payout with Klarna.

At this time the information we will need to assist you is determined to be sensitive information and so a Klarna agent has sent a direct email to you requesting a few pieces of information to get this issue resolved for you. Once this email is received we kindly ask that you respond back directly.
We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Etsy in March for an item that I purchased on Etsy and I used klarna for the payment of $56.76. The item I purchased was not the item in the description for Etsy that it stated. Klarna is refusing to issue me a return stating that it is Etsy that needs to issue me a return, yet Etsys manager told me it's on Klarna to issue the return. I'd like Klarna to except responsibility so I don't have to submit a claim to Michigan's Small Claims Court. I've been getting the run around from Klarna and I'd like it to be resolved
Business Response
Date: 06/14/2024
Hello ****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Etsy (K9PJXX3V).

After reviewing your order we can see two refunds of $14.19 were issued to your Mastercard ending in 7100 on June 13th, 2024. As these refund were just issued yesterday we kindly ask you to allow 5-7 business days for the refunds to reflect in your bank account. The remaining balance of $56.76 has been credited to the order, leaving an outstanding balance of $0.00 left to pay.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of identity theft in 2019. In 2020 someone opened up a Klarna account using my info and didnt pay the account off. I recently made a new Klarna account but wasnt approved for purchasing power because of the fraudulent account. I thought u handled this account years ago but the rep put in an escalation ticket to get the fraudulent account closed so I can have purchasing power. The email to the fraudulent account is ***************************
Business Response
Date: 06/13/2024
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the account that is said to not be yours.

We have submitted a review to have this looked into. If or when it is determined you are not the owner of the debt/profile, this will be disconnected from your real profile. This will then remove the rejection reasoning of a past due persona. This does not guarantee your orders will be approved because there are various internal factors taken into account by the internal system.

We hope this addresses your concerns for the time being. Have a great day.
Customer Answer
Date: 06/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21843696

I am rejecting this response because:
I literally submitted my police report to fraud and they denied my claim because the account wasnt reported within 60 days of the fraud transactions. How am I gonna know to report something if Im not the person who opened the account! Thats the point of identity theft.

Regards,

*************************
Customer Answer
Date: 06/14/2024
Theyve already finished it & that was the outcome which is not fair because thats fraud! Their only reason was because I didnt dispute within 60 days of it happening! But I cant dispute something I dont know about. Thats the problem
Business Response
Date: 06/14/2024
*****,

This is standard fraud policy for Klarna. Anything not reported within 60 days of occurring is not able to be properly investigated. At this time, there is nothing more we are able to assist with regarding the Klarna debt attached to your persona.
Customer Answer
Date: 06/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21843696

I am rejecting this response because:
so how much is the total amount due and how do I pay it? The account is locked so I cant login.

Regards,

*************************
Business Response
Date: 06/17/2024
*****,

There are a total of 4 unpaid debts connected to your persona.

ASOS G1986KFT-1: $140.94
Decluttr 5VQ2PF4V-1: $484.83
Decluttr 28LW5L4Q-1: $508.18
Decluttr 2HZR2DCR-1: $356.30

If you will like those moved to a profile you are able to access, we are able to move those. Please provide the email you will like those transferred over to or would you like to use '*******************'?

Customer Answer
Date: 06/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

you can move them to the ******************** Once paid will my limit increase?

Regards,

*************************
Initial Complaint
Date:06/13/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 11,2024 I made an Amazon purchase through Klarna. Klarnas pay in 4 agreement states 1st installment payment of roughly $75+ $3 one time fee and 3 biweekly payments of roughly $75 each. Klarna then debited my bank account for $197.24 and applied that to the pay in 4 agreement and altered the original agreement. Now the pay in 4 plan shows Ive paid $197.24 and owe 3 payments of $36.00. They debited my bank account for an unauthorized amount and rewrote the agreement without consent. On June 12, 2924 I reached out to customer service for ********************** and they refused to provide any agreement or contract, refused to refund the difference of $112.24 to match the original agreement or process any refund at all. Refused to connect to a supervisor. Refused to provide transcripts of the conversation. They Advised that I contact my bank and dispute any unauthorized charges. The Klarna app nor website provide copies of the agreement. They asked if I had screenshots of the agreement. They did not email a copy of the agreement. They did not request authorization for any amount other than $85 for the first installment and 3 installment payments of $75 at a biweekly rate. They failed to correct their unauthorized debit from my bank account. Their unauthorized debit of $197.24 has overdrafted my bank account. All money debited over the amounts and outside of agreed timelines of the following: $85 first time installment payment on June 11,2024 and 3 biweekly payments of $75 to be debited on June 26, July 10, and July 24. Have not and are not authorized and are illegal debit transactions.
Business Response
Date: 06/13/2024
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Amazon (ZLHD80S0-1).

After reviewing your Klarna account, we are able to see that the first installment payment was $197.24. Please note: if the order total is within your available spending limit, the amount of each installment is 25% of the amount captured. If the order amount is more than the available spending limit, the first payment may be larger than the others because a down payment will be added.

You have simply exceeded your available ************** so to approve the order, you were given the option to pay more on the first payment. If you wish to have a refund, please arrange a return with the merchant and once that is received, Klarna will issue all applicable refunds back to the original form of payment.

As always, we invite you to navigate your app or visit our FAQ for your future questions or account needs. We appreciate you reaching out and hope you have a great day!
Customer Answer
Date: 06/13/2024
Video of chat Message attached
Customer Answer
Date: 06/14/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21842985

I am rejecting this response because:
This is not a resolution. Also there was nothing sent saying our spending limit was exceeded. Nor did we agree to anything of the such. They forced the transaction through my bank account then yesterday which was 2 days after they over drafted my account with their illegal transaction I received a receipt with a payment plan and totals that I never agreed to. Also it is not my responsibility to reach out to any merchants for any reason as KLARNA is the one who stole my money and KLARNA is the one who initiated the transactions and paid the merchants. It is their responsibility to right this wrong not mine. I did not perform theft electronically. I did not over draft my account with a payment that I did not agree to. KLARNA did all those things. There for I do not accept their response because it is lies and false claims. If I were going to over draft my account I would have done so on my own. I would not have used KLARNA to make the purchase then lay it off in 4 payments to prevent my account from over drafting. $85,$75,$75,$75. Thats what I agreed to in biweekly installments. That is not what they took from my account for the first payment which was $85. They took $112 dollars more than that and I DID NOT AGREE TO THAT BECAUSE IT WOULD HAVE OVER DRAFTED MY ACCOUNT AND IM NOT AN IDIOT. KLARNA has committed a crime and they refuse to provide any proof or paperwork or screenshots where I agreed to the amount they stole. This is their problem and they need to be the ones to fix it.
Thank you so much for advocating for us.
Regards,

*********************************
Business Response
Date: 06/14/2024
******,

When you check out it states your purchase power is exceeded and provides a higher down payment option. We have refunded $123.99 out of the $197.24 payment. This means you have paid $73.25 as of today, June 14. Please allow 5-7 business days for the $123.99 to be received to it's original form of payment. The last 3 remaining installments are $73.26 each. We hope this addresses your concerns and you have a great day.
Customer Answer
Date: 06/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. This is the way the entire thing should have gone from the beginning. We did not make a mistake and we did not agree to the inflated payment. Luckily my bank returned the fees connected to this charge, otherwise KLARNA would be responsible for that too. Moving forward we will not do business with KLARNA ever again once we have paid off this agreement. Thank you BBB for your assistance in this. KLARNA I hope you learned a valuable ****** that you cant just commit crimes electronically and get away with it. Unfortunately Im sure there are millions of people you have done this to that dont have the courage to stand up against you so youve made a career out of misleading and manipulating. Thats a pretty horrible business model and mission statement. ****** learned on my behalf. You CANT TRUST ANY CORPORATION. Im glad this has been resolved Thank you again BBB

Regards,

*********************************
Initial Complaint
Date:06/12/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase through Klarna at ************ and returned some of the items. Fashion Nova doesn't issue refunds and instead issued a store credit in the amount of $69.13 which is less than the amount financed through Klarna because some of the items were buy one get one free and Klarna is still charging me the full amount of the purchase price and I feel it should be adjusted because some of the items were returned. I'm basically paying for merchandise not in my possession.
Business Response
Date: 06/14/2024
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with fashionnova (S5DQ1Z0L).

After reviewing your order we can see the store has not issued any refunds for the order, however the return shows as accepted by the store on June 4th, 2024. Since this is the case, on behalf of Klarna, $109.97 has been credited to the order. This removes the remaining balance of $82.48 and refunds $27.49 back to your **** ending in 5775. These funds should reflect in your bank account within the next 5-7 business days.

We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs!

Customer Answer
Date: 06/14/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Klarna Inc. is NOT a BBB Accredited Business.