Business Profile

Payment Processing Services

Klarna Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,618 total complaints in the last 3 years.
965 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened the klarna app. Put $80 on it and now they won't let me spend the money I put on it and are trying to close my account because I did not pay monthly dues
Business Response
Date: 09/11/2025
Hello ****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your Klarna Balance.

We understand your concerns regarding your Klarna Balance and would be happy to look into this for you. At this time, in the **, customers cannot withdraw their balance or transfer into their personal bank account. You can use your Klarna balance account to pay for orders placed with Klarna partnered stores. To use a Klarna Balance account at checkout, you can follow these steps:

- Select Klarna Balance as Payment Method: During the checkout process, Klarna balance will appear as a payment option under "Pay Now." Customers can choose this option to make purchases directly from their Klarna balance account.

- Confirm Purchase: Once the Klarna balance is selected and the purchase is confirmed, the money will be deducted from the Klarna balance account.

- Sufficient Funds Requirement: If there are insufficient funds in the Klarna balance, the option will be greyed out and cannot be selected.

- Settling Invoices: Customers can also use their ********************** balance to settle invoices in the Klarna App. If the available balance is not enough to cover the full amount, split settlements are offered, meaning the remaining amount will be charged to another payment method.

-Requirements: The Klarna Balance is not able to be used by purchasing gift cards or creating one-time cards.

Thank you and have a great day.
Initial Complaint
Date:09/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have applied with klarna after a few years. I had an account I had a dispute my account was closed. I was told to wait and open back up my account but when I did that I kept getting excuses as to this company saying my credit card was locked and I know it wasn't. So finally I go back this year and I unlocked my credit file and somehow I was given $500 purchase power I think that's what it's called. But every time I go to use it it's telling me that I'm blocked I can't use it. Disappears to be some type of scam. Why would you run my credit I don't care if it's a soft check and allowed me to get this 500 purchase power but every time I try to use it you block me saying something wrong with my credit. And I know there's nothing wrong with my credit. It seems like a scam. Why would you run my credit and tell me that I have to $500 purchase in dollar and not allow me to use it every time I try to.Don't want to try the customer service they are just as cool but just telling you anything just to give me off the phone. But I have no I can't say anything back so I just let them have it.
Business Response
Date: 09/15/2025
Hello ******,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your recently denied purchases.

At this time you are not being approved due to your personal credit. Although the purchase power says $500, this does not mean you will be approved for that amount. We suggest lowering your purchase amount or using our Pay Now feature. We are not able to manually accept an order due to its denial. You will be emailed an adverse action within 25 days of the denials, in which will have more information. Thank you and have a great day.
Customer Answer
Date: 09/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23867898

I am rejecting this response because: there is nothing wrong with my credit. I have afterpay and I have $3,000 spending limit. There is no way that I have that much credit to spend there but something's wrong with my credit with klarna. Every time I try to use karna after an old incident there's always an issue. I have tried to lower the amount I have tried to do a couple of things. It says I have 500 spending power. When I first started it said I had zero. I have proof of it all. Fix it.

Regards,

****** ****
Business Response
Date: 09/17/2025
******,
We understand your concerns but we are not able to override what is provided to us from the credit bureau. Please contact ********** directly if you would like to retrieve more information regarding what data was presented during the soft pull. Here is also a link to review more about this process - ***********************************************************************************************************************. Thank you.
Customer Answer
Date: 09/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23867898

I am rejecting this response because: I'm not asking you to override anything. What I'm asking for is the scamming that you're doing when you originally ran my credit to stop. You have on here clearly that I have $500 spending. Why give it to me then tell me I can't use it. It's scamming and it needs to be reported. I didn't want to do business with this company at first but this continues so I will file every complaint on every platform that I can. This needs to stop. You shouldn't have ran my credit. Weird thing is when I had my cloner account before my ********************** was lower. It's higher now. Now you're trying to say that there's something wrong with my credit. This is a scam and it needs to be investigated.

Regards,

****** ****
Business Response
Date: 09/18/2025
******,
Your purchase power is an estimate therefore this does not guarantee you are able to spend this amount with Klarna. Your order attempt is ran through our automated system that uses various internal factors to determine if your order is approved or denied, credit being a factor. We are not able to see your credit profile so we ask that you contact the credit bureau for more information.We have attached the most recent adverse action notice which lists the reasons for the order not being approved. We are not able to change this at this time. Thank you.
Customer Answer
Date: 09/18/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23867898

I am rejecting this response because: My reply will not change. I will file a complaint with every channel even when this one closes. Your scamming and Im tired of it. If its not promised why give it? Close my account but I will continue filling complaints until this is resolved.

Regards,

****** ****
Initial Complaint
Date:09/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/31 I sent an email to Klarna to report identity theft. Informing them someone used my information to open transactions with their company. On 9/1 they emailed me back, and I provided information requested. I have also provided Copy of my ID as well as FTC identity theft report. As of today (9/10) I have not heard anything back. This is a serious matter and I expect it to be handled
Business Response
Date: 09/16/2025
Hello ********,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding a said fraudulent account.
We are happy to further assist. We ask that you give us a call to report this matter with our customer service team via telephone by calling **************. This process requires you to answer various questions to open a fraud dispute. We are not able to open these via BBB/email/chat as the dispute must be reported on a recorded line. Thank you and have a great day.
Customer Answer
Date: 09/16/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23867817

I am rejecting this response because: all information has been provided to Klarna. Including copy of FTC report approximately 2 weeks ago. I was told I would hear back, and not one person has reached out to me since. See attached email from Klarna confirming this

Regards,

******** ********
Business Response
Date: 09/17/2025
********,
Please give us a call as you will need to report fraud on a recorded line. Thank you.
Initial Complaint
Date:09/10/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked my banking account and saw a charge of $87.30 on June 26 from Klarna for a purchase from lulus Fashion which I did not authorized. I checked my Lulas account and the purchase is not there. My Debit card was used to make the purchase.
I called my bank to cancel the card and file a claim. I chatted with Klarna 3 separate times requesting a refund. The last time the agent assured me that the purchase was obviously not mine, fraud, stolen identity and he would have this issue resolved.
I received an email today that the purchase/charge is valid and no refund will be issued. It's not valid. I did not charge that amount to my bank card. I have attached all I formation that I provided to Klarna.
Business Response
Date: 09/15/2025
Hello ****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Lulus (RH3PS4LL).

We have reviewed your concern and this was previously investigated by our fraud team. They were not able to uphold your unauthorized purchase dispute. The merchant responded to your dispute with tracking, showing the order was delivered to your listed address. We are not able to provide a refund for this order at this time. If you wish to learn more about the order, please contact the merchant directly for more information. Thank you and have a great day.

********************************************************************************
Customer Answer
Date: 09/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23866033

I am rejecting this response because:
Nothing was delivered to my address as I DID NOT ORDER $87.30 worth of clothes (?). I ordered from **** tennis shoes, and a pair of brown & and a pair of black sandles, which were paid in full which is shown on my order history from lulus. I even returned the tennis shoes. I attached my order history as proof.

Regards,

**** ********
Customer Answer
Date: 09/18/2025
Does the business have proof that I supposedly received $86.30 in product?
Business Response
Date: 09/19/2025
****,

You are welcome to contact the merchant for more information. Based on the provided tracking we were not able to uphold your dispute. Thank you.
Customer Answer
Date: 09/19/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** ********
Initial Complaint
Date:09/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Klarnas one-time card to pay ********* for a flight. ********* canceled the order but still charged the full amount. I submitted multiple emails to Klarna proving this, yet they resumed the payment plan and are trying to collect a third installment. Despite clearly stating no service was rendered, Klarna ignored the documentation and closed my case without explanation. This is financially unfair and negligent. I am requesting a full cancellation of the remaining balance and refund of previous payments.
Business Response
Date: 09/11/2025
Hello ****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Transavia (GQ1NDHKL).

We have reviewed your concern and at this time we have concluded your dispute outcome was correct. The merchant has in fact charged the one-time card ending in 6227. The merchant has advised they are not able to issue a refund but they are able to issue a credit for future travel. We are not able to refund the charged order unless the merchant has processed a full refund to the one-time card. Without it, we are not able to override the non partnered merchant's policy. Thank you and have a great day.
Customer Answer
Date: 09/11/2025
From: **** <********************************************>
Date: Thu, Sep 11, 2025 at 10:53 AM
Subject: Supporting Documents for Complaint #******** Klarna & Transavia Dispute
To: <**********************************************************************************************>

Dear BBB Dispute Resolution Team,

I am writing to submit additional documentation related to my complaint (#********) regarding Klarnas improper handling of a disputed charge for a canceled flight with *******************

Despite providing Klarna with email confirmations from ********* stating the order was canceled, Klarna continued with the payment schedule and has resumed collecting payments for a service I never received. I have included:

Screenshots of all communications with both Klarna and Transavia
Proof of cancellation and refund refusal by the airline
Klarnas responses closing the case prematurely
My prior formal complaint letter sent to Klarna
Klarnas notice of upcoming charge (despite open dispute)

I believe Klarnas actions violate fair financial practices and consumer protection guidelines. I respectfully request the BBBs assistance in holding Klarna accountable and urging them to cancel the balance associated with this order.

Please confirm receipt of these documents and let me know if any additional information is required.

Sincerely,

**** ********

Email: [********************************************]

Phone: *************]
Business Response
Date: 09/11/2025
****,
Klarna is not able to provide a refund for the order. The merchant you created the one-time card for, *********, has advised the refund does not follow their set policy. They have offered a credit for future travel rather than sending a refund to the one-time card ending in 6227. We are happy to offer to waive the remaining balance as a courtesy but again we are not able to provide a full refund. Thank you.
Customer Answer
Date: 09/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23865280

Thank you for the follow-up. Unfortunately, I must reject Klarnas proposed resolution.

Klarna has now taken three out of four scheduled payments, amounting to 75% of the charge, for a flight that was never validly booked or ticketed. I initially received a cancellation email from ********* without a booking number, and I never received an e-ticket or confirmation. I immediately contacted *********, and later Klarna, with full documentation.

********* later tried to link the payment to a different booking referenceone I never received any confirmation forwhich added more confusion. Klarna ignored these details in every response, even though I submitted ample documentation.

Offering to waive the final 25% payment is not a reasonable or just solution. It still leaves me paying most of the bill for a service I did not receive. I am requesting a full refund of the charges Klarna has collected so far for this disputed transaction.

I have also filed with the **** to further escalate this issue. A refund of 1/4 of the charge is not sufficient when no valid ticket was issued, no travel occurred, and the timeline of communications supports that the service was never delivered as agreed.

Regards,

**** ********
Business Response
Date: 09/12/2025
****,
Please contact the merchant for further assistance. We are not able to refund the order. Thank you.
Customer Answer
Date: 09/12/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23865280

I am rejecting this response because Klarna is continuing to ignore the facts and deflect responsibility.

I did contact the merchant, Transavia, and they sent me a cancellation notice without a valid booking number or ticket, which is why I had to find alternative travel at the time of the issue. They later claimed the charge was tied to a different booking numberone I never received a confirmation for. Klarna is ignoring this important discrepancy, even though I have provided multiple communications and screenshots to support this.

Klarna has now collected three out of four payments for a service that was never delivered. Their offer to waive only the last payment is unacceptable. I am left paying for 75% of a flight that was never ticketed or confirmed.

Klarnas refusal to process a refund and continued responses telling me to go back to the merchant are not in alignment with consumer protection standards, especially given that Klarna is the payment provider and has full visibility into the transaction.

I am requesting a full refund of all payments made and will continue to escalate this matter through the **** and any other regulatory avenues until this is resolved properly.

Regards,

**** ********
Customer Answer
Date: 09/18/2025
**** <********************************************>
Sep 16, 2025, 5:09 PM (2 days ago)
to info

Hi,

No response from the business?

Thanks,

**** Theagene
Initial Complaint
Date:09/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed an order via Klarna on June 26th and reported the return to them on Aug 4th. However on September 8th when they finally processed the refund of $293.98 they fraudulently put the refund into a Klarna Balance that cannot be withdrawn rather then to the card used to make the purchase.
Business Response
Date: 09/11/2025
Hello Zishawn,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding your Klarna Balance.

We understand your concerns regarding your Klarna Balance and would be happy to look into this for you. At this time, in the **, customers cannot withdraw their balance or transfer into their personal bank account. You can use your Klarna balance account to pay for orders placed with Klarna partnered stores. To use a Klarna Balance account at checkout, you can follow these steps:

- Select Klarna Balance as Payment Method: During the checkout process, Klarna balance will appear as a payment option under "Pay Now." Customers can choose this option to make purchases directly from their Klarna balance account.

- Confirm Purchase: Once the Klarna balance is selected and the purchase is confirmed, the money will be deducted from the Klarna balance account.

- Sufficient Funds Requirement: If there are insufficient funds in the Klarna balance, the option will be greyed out and cannot be selected.

- Settling Invoices: Customers can also use their ********************** balance to settle invoices in the Klarna App. If the available balance is not enough to cover the full amount, split settlements are offered, meaning the remaining amount will be charged to another payment method.

-Requirements: The Klarna Balance is not able to be used by purchasing gift cards or creating one-time cards.

Thank you and have a great day.
Customer Answer
Date: 09/11/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23862145

I am rejecting this response because: I paid via card and the refund should go to the original payment method. I was not provided a choice or informed that my refund would go to a Klarna balance with limited to no possible usage.

Regards,

Zishawn *******
Business Response
Date: 09/11/2025
Zishawn,
You have your 'faster refunds' toggled on in the app. We are not able to reroute the return. Please turn this off to avoid future refunds going to your Klarna Balance. Thank you.
Customer Answer
Date: 09/11/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I do not accept the business's response to resolve this complaint. As I never toggled that option on but they refuse to assist.

Regards,

Zishawn *******
Initial Complaint
Date:09/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Klarna Reference B4G7K45L with the total amounting to $159.50. This merchant SP Hollywood Hideout has not shipped my order and refuses to respond to any of my emails about when my items may ship. Klarna continuously closes my case, even though I have sent an adequate amount of proof showing that the merchant will not ship the order. I refuse to put in another dispute because Klarna has yet to provide any type of resolution. I need a refund from this merchant since the order has not been and will not be shipped.
Business Response
Date: 09/11/2025
Hello *****,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Hollywood Hideout (B4G7K45L).

We have reviewed your concern regarding your dispute outcome. At this time we will like to let you know we have refunded your payment of $63.50 and waived the remaining balance as a courtesy. Allow 1-7 days for your refund to reach its original form of payment. Please note when creating an one-time card, we are not able to contact the merchant on your behalf for disputes. Be sure to shop with reputable merchants to avoid similar situations. Thank you and have a great day.
Initial Complaint
Date:09/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product through Klarna from a company that turned out to be fraudulent. I submitted a dispute, providing proof that the product was falsely advertised and that the *************************************** confirmed the business does not legally exist.
Klarna made me wait over 21 days, then ruled in favor of the merchant without addressing my evidence.
Klarna, as the payment processor, failed to protect me from a scam and allowed the fraudulent merchant to keep the funds.
I am requesting Klarna reverse the charges, investigate this merchant to protect other consumers, and provide a written explanation for disregarding clear proof of fraud.A representative at Klarna stated that it's impossible to investigate if every merchant is real or a fraud, clearly protecting the consumer is NOT a priority!
Business Response
Date: 09/11/2025
Hello Amaris,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Sohoohair (CPW9X4VL).

At this time we have reviewed your concern in full. At this time your payment of $27.47 has been refunded to its original form of payment. Please allow 1-7 days for this to be received on your end. The remaining balance has been waived as well. The order is no longer owed and is settled. We hope this now resolves your concern. Thank you and have a great day.
Initial Complaint
Date:09/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Klarna was paid in full on May26,2025, yet refuses to clear the balance, continuing to shows debt owed despite proof the debt was paid in full 113 days ago
Business Response
Date: 09/18/2025
Hello,

This is in response to BBB complaint 23858271.

We have confirmed that there was an error on the backend system that caused the removal of the debt to be missed.

We have taken corrective action to manually push this through. This manual action can take up to 5-7 business days to reflect on the customer's ********************** account.
Customer Answer
Date: 09/18/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23858271

I am rejecting this response because:
This is the same response I have received multiple times over the last 120 days and the problem has yet to be resolved. I believe this company has proved it is not attempting to resolve this issue at all and continues to issue the pat ********* I am asking for further help from the BBB to ensure this company clears my account, and is held to appropriate and timely standards in conducting business.
Regards,

******* ****
Initial Complaint
Date:09/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 25, 2025, I placed an order with Musicians Friend using Klarna. The merchant canceled the order on the same day and notified both Klarna and myself immediately (and again the following day). Despite this, Klarna has not refunded my down payment of approximately $1,000 USD.
Klarna claims the funds are on hold, but that is not true. The money has already been withdrawn from my bank account. They also insist they have no record of the cancellation, even though the merchant clearly communicated it to both parties. Klarna further stated they cannot contact the merchant to verify, leaving me stuck without my funds.When I call Klarna, the representatives I manage to reach are dismissive and unhelpful.
On several occasions, my calls have even been disconnected without resolution. The interactions feel designed to frustrate rather than address the issue.
Resolution Requested:I am requesting Klarna to:Immediately refund the approximately $1,000 USD taken from my ************** and correct their internal handling process to ensure that when a merchant cancels an order, the customer is not left unfairly ****************************** is holding money for a product I never received, despite timely cancellation by the merchant. This is unacceptable, and I ask the BBB to assist in resolving this matter.
Business Response
Date: 09/11/2025
Hello Adriam,

Klarna is in receipt of your complaint ********. We appreciate your inquiry regarding the order with Musician's Friend (Z40VGX2P).

We have reviewed your attached document. At this time your order has been canceled in our system and the hold for $976.20 has been released. Please allow 1-7 days for this to release on your end or credit back. The order no longer is pending and is settled. Thank you and have a great day.

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Klarna Inc. is NOT a BBB Accredited Business.