Complaints

This profile includes complaints for Klarna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Klarna Inc.

  800 N High St Ste 400 Columbus, OH 43215-1430

• 

  Klarna Inc.

  821 Broadway Fl 11 New York, NY 10003

• 

  Klarna Inc.

  PO Box 8116 Columbus, OH 43201-0116

• 

  Klarna, Inc

  P.O. Box 206487 Dallas, TX 75320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klarna keeps charging me for an item I never received. When i dispute it they close the case and tell me because the tracking number says delivered, that must mean it was, yet they never can provide me actual POD. A tracking number that says delivered can not be POD , this doesn't prove anything. The package could have been stolen from the shipping company, delivered to the wrong place etc. Yet, each time I ask, Klarna continues to fail to provide any photo or signature. Klarna then responds that i need to contact the shipping company *********. Yet when I contact ********* they refuse to investigate. The only person who is suffering here is ME, because Klarna is giving me the runaround since the new year.
  
  I purchased shipping insurance with this item FOR THIS REASON! Yet, Klarna sends me the same email each month, its like there is no actual human sense being applied to the issue. This has been going on for months. Klara customer service reps continue to now threaten me with collection for something I NEVER got. Their dispute process is FLAWED

  Business Response

  Date: 05/04/2023

  Hi ***, 
  
  We appreciate your inquiry in regards to your order with **** ********, order ********. We understand that you never received this order, but are still being charged. 
  
  Klarna has no direct contact with any physical goods nor do we have access to certain information regarding shipment. Typically, the store or the shipping carrier would ultimately be responsible for issues regarding lost or stolen packages. 
  
  As a courtesy, we have written off the order and refunded your payment. A refund of  $75.07 has been issued  to Visa card ending in **** today, May 04, 2023. Please allow 5-10  business days for these funds to reflect in your account.
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/04/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  *** ********

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022 I ordered clothing in the amount of $345.71 from ******. I paid for the items via Klarna's payment plan option. This payment option allows one to pay a certain amount of funds over time until the amount of the purchase is paid off. I was provided an email from ****** stating that my package would arrive in about 30 days.
  In October 2022 I received one sweater from the shipment and that's all. At the end of October, I contacted ****** because I still had no package for the other items. ****** and I went back and forth regarding the missing items and I was told that the items were in route.
  ****** stated that they had sent out the merchandise accordingly and that I had received the items in full which was not correct. I disputed this false claim of ****** several times.
  The bulk of the items had been stolen during transit yet KLARNA deemed me responsible. Even after I showed proof of the damaged package, I was still made by KLARNA to pay 345.71 for items I did not receive.
  I contacted my bank who investigated. The bank provided a chargeback of funds after providing them proof throughout their investigation. Yet, KLARNA charged my account again and placed it in an unpaid status until I paid in full. Because I'm purchasing a home I made payment arrangements with KLARNA. It's truly a misdeed to be held responsible for stolen goods that I did not receive.
  I waited another two to three weeks. I tracked the package and contacted ****** demanding a refund explaining that the tracking showed the package had been sitting in the Greenville N.C. postal office for weeks and if they could they contact them.
  By the fifth of November, I received a damaged package with three out of fourteen items in it. I immediately contact ******. After several debates with ******, they offered me a $20 coupon to use within seven days to compensate for my missing items. I then contacted KLARNA about the missing items, they started an investigation to no avail.

  Business Response

  Date: 05/04/2023

  Hi *******, 
  
  We appreciate your inquiry in regards to your order with ******, order ********. We understand that you never received the full order. 
  
  Klarna has no direct contact with any physical goods nor do we have access to certain information regarding shipment. Typically, the store or the shipping carrier would ultimately be responsible for issues regarding lost or stolen packages. 
  
  As a courtesy, we have fully refunded your payments and written off the order. Refunds of $80.86, $80.86, $80.86, and $80.85 have been issued to Visa card ensign in **** today, May 04, 2023. Please allow 5-10 business days for these funds to settle into your account. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/04/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* **********

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******** jacket online on 11/17/22 for 52.99 and checked out with klarna made my first payment of 13.24 and a couple days later paid the balance of 39.75. I never received this jacket and reported it to ******** and klarna on November 27 2023. Upon investigation they both claim my order was delivered. I told them it was delivered to the wrong address. Just because it is marked delivered doesn’t mean it was delivered to my address. The post office misdelivered my package and is well aware of this. The post office’s told me they are not responsible for misdelivered packages. So basically I was just out of my money and jacket. I had no choice but to dispute with my credit card and after their investigation they gave me a refund. Now klarna is trying to rebill me for this jacket I never received and added late charges for a jacket that was paid for. This is ridiculous I paid all my klarna charges. I don’t owe klarna nothing. ( order reference # ******** ) store order number *********. This item was paid for and I never received it. No help from Klarna or ******** had to dispute with my bank that refunded my money.

  Business Response

  Date: 05/02/2023

  Hi ********, 
  
  We appreciate your inquiry in regards to your order with ******** **********, order ********. We understand that you never received this order. 
  
  Klarna has no direct contact with any physical goods nor do we have access to certain information regarding shipment. Typically, the  store or the shipping carrier would ultimately be responsible for issues regarding lost or stolen packages. 
  
  Due to the chargeback of $39.75 on February 01, 2023, there was still a balance of $49.55 due for the order. The order was sent to collections on April 24, 2023. Since your account has been sent to collections, if you would like to make a payment, dispute the order,  or learn more about your options, we recommend you contact **** ****** at (866) 611-2731 or by email at *********************** Their hours of operation are Monday through Friday, 8:00 AM to 7:00 PM ET.
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/07/2023

   
  
  I have tried to resolve this with klarna and ******** but neither company care about me not getting my package. I have made a complaint with bbb about the post office misdelivering my package to the wrong address… because it’s a Government agency they wouldn’t even send it to the company. I have done everything right just to get stuck with a collection from klarna for something that I paid for and never received. It is a shame that these big companies have no regard for things that go wrong during the delivery process as long as they’re not out of any money. As I stated before my bank was the only resource I had to resolving me getting my money back by the chargeback for non receipt of goods. The post office is aware that they delivered my package to the wrong house and is more concerned with protecting their employees than the customer. Like I stated before I was told they weren’t responsible for misdelivered packages. No one wants to be held accountable . I will continue my dispute with klarna and their collection and warn others to never deal with these companies that don’t stand by their customers .
  
  Regards,
  
  
  
  ******** *******

  Business Response

  Date: 05/08/2023

  Hi ********, 
  
  We understand that this is not the resolution you were hoping for. Since the order is with the debt collection agency, **** ******* any dispute will have to be raised with them directly, as Klarna no longer “owns” the order. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/08/2023

  Klarna could have resolved this before sending to a collection agency. I disputed this several times with klarna and ******** as well as the post office. Although this is something that doesn’t usually happens. This is a first for me. The problem is klarna or ******** doesn’t stands by their good paying customers. I said I never received this order I don’t have to lie about it. I have already put a complaint in with the collection agency it shouldn’t have gotten this far. I will not pay for something I never received.
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:04/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning I wanted to file a complaint on this company because every year it’s a different issue. I have been using Klarna for over three years it shows I have spending power over $500 to make my payments and pay off any debt and within the last week. All of a sudden I’m getting a message saying my identity cannot be verified will this makes absolutely no sense. I have not change my identity and my information has been the same the entire time when I spoke to a customer service rep all they can give you with automated answers which aren’t answers, I do not appreciate the fact of the lack of transparency if I have spending power and I have done nothing wrong nor changed any of my information why am I getting a bogus message saying my identity can’t be verified yet anybody else in the world can verify my identity Including you since I’ve been using you for years .
  
  If you are not going to be an unbiased company, why are you even around sending email saying oh you have spending power but then when you go try to use it you get some ** I don’t appreciate the company saying my identity cannot be verified because that is a complete lie

  Business Response

  Date: 05/01/2023

  Hi *********,
  
  We appreciate your inquiry in regards to your recent purchase attempt(s). We  understand that you were recently denied a new purchase. We can imagine how frustrating that is and I’ll be glad to explain further!
  
  We were unable to approve your purchase at this time. This is an automated decision that no one is able to change. You will receive an email within the next 25 days with an explanation.
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/01/2023

  they are not answering why it say I can’t be identified, robots responding! 
  
  
  
  Regards,
  
  
  
  ********* *****

  Business Response

  Date: 05/02/2023

  Hi *********,
  
  We apologize that we’re unable to provide any further detail in regards to your denied purchase. Again, you will receive an email within the next 25 days with an explanation.
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!

• Initial Complaint

  Date:04/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The way Klarna handles disputes should be illegal. They have closed an investigation on an item I have not received and resuming payments instead of having the merchant either refund or reissue item with signed delivery. I believe the two are working together due to so many complaints to scam hard working customers out of their money.

  Business Response

  Date: 05/01/2023

  Hi ********
  
  We appreciate your inquiry in regards to your order with ***** *** order ********. We understand that you didn’t receive this order and the disputes were closed due to the merchant providing valid shipping information. 
  
   Klarna has no direct contact with any physical goods nor do we have access to certain information regarding shipment. Typically, the store or the shipping carrier would ultimately be responsible for issues regarding lost or stolen packages. 
  
  Your experience is not what we want for any of our customers. As a courtesy, we have written off the remaining balance of the order and refunded your payments. Refunds of $32.00 and $32.00 have been issued to Visa card ending in **** today, May 01, 2023. Please allow 5-10 business days for these funds to settle into your account. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/01/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was to purchase merchandise from ****** using Klarna’s pay in four payments vice. Klarna issues gift cards via retailers on the consumers behalf. When I went to use the FIRST gift card, it presented to me as not valid or “going through “ I then tried to redo the transaction, which entailed KLARNA CHARGING ME TWICE FOR THE SAME TRANSACTION THAT NEVER WENT THROUGH. KLARNA has knowledge that I have not used EITHER GIFT CARD from the date of 03/24 to current as I refuse to have anymore dealings with Klarna. Klarna has put the blame on ******, whom I immediately contacted and as ****** who has also confirmed that I did not use EITHER gift card.KLARNA, ****** and MYSELF have been emailing countlessly . I’m tired of the back and forth . KLARNA has asked for proof of the gift cards not being used which I provided everytime and an refund has not been issued.The original purchase was made through KLARNA not ******. KLARNA should be issuing my refund. I refuse to use the gift cards. KLARA BLAMED ******. Klarna stated that they would issue my refund after ****** refunds them. KLARNA ALSO HAS YET TO ACKNOWLEDGE THAT THEY CHARGED ME TWICE FOR THE SAME TRANSACTION! I did not receive any items from ****** USING THESE GIFT CARDS. Klarna is acting as if I used them and am trying to get over. They will and have been UNREDEEMED FOR OVER 30days! I HAVE TRIED TO UPLOAD SUPPORTING DOCUMENTS IT KEEPS SAYING ERROR . May I please have an email I can forward the documents to. I think I have too many !

  Business Response

  Date: 05/02/2023

  Hi ***, 
  
  We appreciate your inquiry in regards to your orders with ******, order ******** and ********. We understand that a duplicate gift card was created and neither was used. 
  
  Your experience is not what we want for any of our customers. We have gone ahead and written off the remaining balance for both orders and refunded your payments. A refund of $48.75 and a refund of $97.49 have been issued to Visa card ending in **** today, May 02, 2023. Please allow 5-10 business days for these funds to settle in your account. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/02/2023

  
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Klarna Business
  
  My business account was wrongfully closed, & the reason there giving me isn’t a good excuse to close my business account when I was actively using it for a payment option.

  Business Response

  Date: 05/01/2023

  Hi *******, 
  
  We appreciate your inquiry in regards to your Klarna business account. We understand that your account was closed and you would like some more information as to why. 
  
  Could you please provide the email address associated with your account? 
  
  Thank you and have a Smoooth day! 
  
  

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 17 I reserved The extended **** ******* *** ******* through ********* paying with Klarna. I arrived to the hotel to learn that they had been out of rooms since Wednesday due to a power outage. I was told to contact *********, which I did. ********* then gave me a new reservation to *** ***** ***. I was told my reservation information would be the same number from the hotel. I called the hotel to confirm they did in fact have rooms available, and was told they DID NOT. ********* was paid the FULL amount and I was charged the first payment amount of 82.90. I never checked in because they couldn't confirm I had a room. Klarna has refused to return my money stating it is an issue with *********. I did not pay ********* nor do they have access to my account, Klarna need to be held responsible for this issue

  Business Response

  Date: 04/28/2023

  Hi *********,
  
  We appreciate your inquiry in regards to your order with *********, order ********. We understand that your reservation was no longer available, but you are still being charged. 
  
  As a courtesy, we have gone ahead and written off the remaining order balance and refunded your payment! A refund of $82.93 has been issued to Visa card ending in **** today, April 28, 2023. Please allow 5-10 business days for these funds to settle in your account. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 04/28/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ********* *****

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on Klarna March 4th. The amount if the transaction is $86.43, I have paid $64.82 so far. I have changed my bank account and got the notice that the last payment was coming up. I clicked the link to login to the account to pay the remaining balance but their system ALWAYS, says something is wrong. I reached out to customer service and got a response but no help. I just recently received an email saying that if I don't pay by May 12th they will send me to collections. I have literally been trying to pay. When I call (because this company has a reputation for horrible customer service), I am 50+ in line on the phone. I can't sit on a phone that long. So I chatted with Customer Service and they said they would escalate my issue, but they haven't. It's not fair to send me to collections when I have been trying to pay.
  
  Business has not tried to resolve this issue.
  
  Order number **********

  Business Response

  Date: 04/26/2023

  Hi ****, 
  
  We appreciate your inquiry in regards to your order with ******** ***, order ********. We understand that when trying to log into the account connected to that order, you are receiving a “something went wrong” error when logging in with your phone number. 
  
  After looking at the screenshot of the error you provided,  it looks like you’re just unsubscribed from receiving texts from us. Please text ‘START’ to ***** or *****. Once this is done, you should be able to login with your phone number. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 04/27/2023

  I accept the business's response to resolve this complaint. However they need to do better because after every attempt I made to speak to them it took me contacting the BBB to get a resolution. 
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Auto pay was set up through Klarna in July, 2021. Monthly payments of $248.02 processed successfully until March, 2023. When I didn't see the payment in my bank I contacted Klarna I was told to wait. After reaching out the second time, I was told there was a glitch in their system. Then their app wouldn't let me make the March payment because payments were paused because of my complaint. BTW, I never received a response for my first complaint and in later chats was told that the complaint had to be "resolved" in order to process any other payments. I then cancelled auto pay and made a payment in full for $991.92. I have screen shots showing that the account is paid in full. After multiple phone calls to my bank they show nothing submitted or rejected. I then contacted Klarna to ask why the payment had still not cleared my bank and they told me to keep waiting. It has been 7 days and today they are still telling me to wait. However on the app I can now see that the payment failed on their end. But since their system shows I have a ZERO balance I cannot make a payment. Customer disservice has closed my chats and hung up on me rather than solving my issue or escalating as I requested. They refuse to escalate my problem to a supervisor or anyone who can fix the issue and they can't help me make a payment either. Unable to get support for my problem I cannot close this account forever. No wonder Klarna is in financial trouble. Order number is used as tracking number for escalation - ********* apparently. That is what I was told. I cannot believe how difficult it has been trying to make a payment or pay off this amount in full. Upload shows account paid in full as well as the payment made and failed.

  Business Response

  Date: 04/25/2023

  Hi ****, 
  
  We appreciate your inquiry regarding your Financing account, account number ********. We understand that your autopay had not been working and you made a payment of $991.92 on April 17, 2023, but it failed. However, there is still a $0.00 balance on your account. 
  
  After looking into this, we can see that we did receive your payment of $991.92 on April 17, 2023, but it was chargedback on the same day, April 17, 2023. When a payment is chargedback, it’s as if we never received a payment at all, so the balance is still due. We can confirm that the account balance is now displaying as  $991.92, not $0.00, so you will be okay to try your payment again. 
  
  As for the autopay not working,  the $25.00 late fee was removed on April 04. 2023. This was a technical error on our end, but has been fixed! You should have received an email with more information regarding this.
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 04/25/2023

  Nope!  This is absolutely ridiculous!

  Klarna told the BBB that everything is fixed so I attempted to make the final payment today.  The attached screenshots are date and time stamped AFTER Klarna's response and you can clearly see that my balance shows ZERO DOLLARS DUE.  

  Therefore, I am still unable to pay off this account even after Klarna "fixed the problem."
  
  
  Regards,
  
  
  
  **** ******

  Business Response

  Date: 05/03/2023

  Hi ****, 
  
  Since the new billing cycle has started, you should now see the balance of $991.92 due on your account. 
  
  We hope this information helps! We invite you to navigate the app or visit our FAQs for future questions or account needs! 
  
  Have a Smoooth Day!
  
  

  Customer Answer

  Date: 05/05/2023

  I won't know for 7-10 days whether my payment worked.  This is the length of time I was told multiple times by Klarna to wait.  After that time, I will know whether Klarna fixed their issue or not.
  
  
  
  Regards,
  
  
  
  **** ******