Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a formal complaint against on behalf of my father, due to significant issues with their handling of multiple parking citations issued against a vehicle he owns but does not personally drive. On October 28th, 2024, he received five separate citations for alleged violations dating as far back as January 17, 2024, with the most recent dated April 24, 2024.There are several key issues with how CampusParc has managed this matter:Delayed Notification: Receiving five citations simultaneously for alleged violations that occurred between 6 and 9 months ago is both unreasonable and concerning. CampusParcs policy states that unpaid citations will be transferred to collection services after 90 days. Yet, he was not notified of these citations until over 180 days after the most recent alleged violation. This delay prevented timely resolution and raises questions about CampusParc's transparency and internal processes.Appeal Process Violation: CampusParcs appeals policy requires appeals to be filed online within 15 days of the citation issue date. Due to the excessive delay in notification, this 15-day appeals window had long expired by the time he received these letters, thus denying him access to a fair and proper appeal process. By not providing timely notification, CampusParc has effectively deprived him of his right to dispute these charges, which feels both obstructive and unfair.Requirement to Pay Before Appealing: During a recent phone call with CampusParc, I was informed that my dad would need to pay the fines in full before being allowed to appeal. This requirement is completely unacceptable, as it forces payment without giving him a fair chance to contest the citations. This policy adds a further barrier to addressing the issue fairly and seems designed to discourage legitimate appeals.The delays and lack of clarity in CampusParcs communication have created confusion, as I am not the one responsible for the alleged infractions.

  Customer Answer

  Date: 11/03/2024

  Tinu Ijewemen

  Business Response

  Date: 11/07/2024

  Hello Tinu, 
  
  Thank you for bringing this situation to our attention. We apologize for any confusion this may have caused you or your family.  
  
  On Thursday, November 1, our ************* team received the first notice of this situation and noted that we were looking into the challenges behind the delay in notifications against the vehicle registered to your family member. 
  
  After that initial communication, it was discovered that the vehicle associated with the citations was not registered with CampusParc, meaning it wasn't connected to an active parking permit within the parking system. In these types of situations, the operations team will conduct a search through the ***. This is where we discovered that the owner of the vehicle was your father. Since we do not have direct access to Ohio BMV database, we are only able to send notices once the owner of record is identified through 3rd party agencies.  
  
  Given the delay, we are more than willing to remove the late fees and consider a late appeal if you wish to compose one and submit to ************************************************************. 

  Sincerely, 

  CampusParc

  Customer Answer

  Date: 11/15/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22486092
  
  I am rejecting this response because: The vehicle is no longer in our possession and based on the evidence provided the signs posted do not mention anything about fines or a permit being required. There are no CampusParc signs posted at the location the images were taken that detail fines for alleged violations. The images provided by CampusParc showed a sign that said 30 minute loading zone, how can I verify that a car meter clerk waited 30 minutes before giving the ticket. How can one verify that the driver of the vehicle didnt move the car every ***** minutes and then repark the vehicle. Until CampusParc can confirm without unreasonable doubt that their signs warn drivers of tickets/fines after allegedly violations then appears CampusParc purposefully makes vague signs in an attempt to steal money from people. The claim made by CampusParc is that people agree to their rules when parking, how can someone agree to rules and pay fines if they were never told there would be fines? *** is one of the largest universities in the countries, if youre not a student/faculty member you probably operate under the assumption that parking is controlled by *** not a private company. Based on this and the fact that the fines were not incurred by the owner of the vehicle, but instead someone else the fees should be removed. No payment should be required by the vehicle owner. The owner will not be providing payment even if late fees are removed, that is completely unacceptable. We have been able to procure payment from the driver as she claims the signs were unclear. If fees are not removed, ******* is inclined to pursue this further with lawyers. He has access to military attorneys who will defend him.
  
  Regards,
  
  **** ********

  Business Response

  Date: 11/19/2024

  Thank you for your response, Tinu.  

  Paid parking is required 24/7 on Ohio States campus. CampusParcs policy is to issue a warning for the first violation of no paid parking in unrestricted spaces to educate customers if, by chance, they are unaware that paid parking is required. 

  At the time of the citations, the vehicle was in violation of Ohio State Universitys parking policy for disregarding signs, the citations are assigned to the vehicle, and according to the Ohio **** the vehicle is registered to ******* Igbuan Ijewemen. If the individual driving the vehicle did indeed park in a 30-minute loading zone, leave and park there again, they would be in violation of the intent of the loading zone. Loading zones are not to be used for parking longer than the posted time.  

  Citations are not issued to an individual but rather to the vehicle and whom the vehicle is registered to via the **** unless otherwise informed by the user of the vehicle. This can be done by reaching out to CampusParc to create a parking account for the individual and linking a particular vehicle and license plate to their account. 
  Please see Exhibit 1 and 2 from the Codified Parking Rules. A full version of the rules can be found on our website, in addition to a complete listing of citation fees.  

  Given the delay, we are still more than willing to remove the late fees and consider a late appeal if it is desired. Please compose a response and submit to ************************************************************. 

  
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay to park. No security cameras were pointed in my cars direction. No security was around. My car was victim to attempted theft. My window was busted and my steering column was ripped out. During the hours of 6a-3p while I was at work. Nothing was stolen from the car.

  Business Response

  Date: 08/07/2024

  Hello ********,
  
  We sincerely apologize for your experience. We have alerted OSUPD which oversees Public Safety on campus. If you haven't already done so, I would suggest filing a police report. University Police has cameras all around campus, so they most likely will be able to assist you.

  Please let us know if we can do anything else to help you.

  Since this is a safety concern, the ********** will manage this incident. 

  ********************************************************

  Customer Answer

  Date: 08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22105018
  
  I am rejecting this response because: 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  I parked in a parking lot that I have paid for numerous of times in the past with no issue. One day the parking ticket machine was broken so I couldn't purchase a parking ticket, and I received a parking ticket, even though the machine was broken. I tried calling the company and nobody would return my calls.

  Business Response

  Date: 07/19/2024

  On behalf of CampusParc, I apologize for the malfunction of the pay machine you tried to use. Our organization strives to provide adequate functionality for all pay machines across campus. Paid parking is required 24/7 on the Columbus campus. As listed on our website and in the various parking lots across campus, Park Mobile is always a backup option for paying for parking on Ohio State's campus. In addition to ParkMobile, daily and monthly permits are available for purchase on CampusParc's website. Thank you.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, 2024, I received a parking citation from CampusParc with the following violation description "Disregarding Signs, Markings, or Barricades." However, there are no signs, marking, nor barricades that state "No parking" where I had temporarily parked despite other areas of campus specifically being labeled as "No parking" when parking is not permitted. More specifically, I had parked in an area on OSU's campus labelled as a "service area" which by definition is an area with services available to motorists. The other side of the service area is labelled with a no parking sign as it is a fire lane. Absolutely no signs are present on the side in which I I temporarily parked.
  
  I submitted an appeal on January 12, 2024, given that I had not disregarded any signs, markings, or barricades (as the violation description stated I had). I never received an update despite my account saying an email had been submitted to me with an update on the appeal status. Given this, I assumed the appeal had been approved.
  
  On February 13, 2024, I received another citation from CampusParc for the same reason for temporarily parking in the same area as I had assumed my appeal had been approved and temporary parking for services in the service area was permitte. My hazards were on and I had been parking for approximately 2 minutes to complete my services in the service area. There were still no signs, markings, nor barricades indicating parking is not permitted in this specific side of the service area.
  
  I contacted CampusParc on February 15, 2024, regarding the procedural error in the appeal process for my January 12, 2024 citation. I was told "...you unfortunately were part of the group that either did not receive the decision or the decision was sent to the spam folder." An email is not in my spam folder/I did not receive the decision.

  Business Response

  Date: 03/13/2024

  Hello Shana, 
  
  We are sad to hear your experience with CampusParc hasn’t been the best. Thank you for providing this information. Unfortunately, after reviewing your citations, from the details provided, it looks as though your vehicle was parked in the drive lane. There was no signage on location because of this location being a drive lane. If you have any questions regarding your appeal, our Customer Care is available by phone Monday through Friday from 8 a.m. - 4 p.m. we would love to help with any questions you have. 
  
  Thank you.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Campusparc double charged me Visa $3.00 for the same parking ticket at the 12th Ave parking garage on 12/20. I paid my parking ticket on the first floor of the garage. Then I went into my car to leave the garage and Campuparc blocked me from leaving the garage making me pay $3.00 again for the same parking ticket. This happened around noon.
  
  I have tried submitting a refund request online and their online submission form won't allow me file a claim. When I call all I get is the run around.
  
  I want refunded my $3.00.
  
  ***** *****

  Business Response

  Date: 01/12/2024

  Hello *****,
  
  I apologize for your inconvenience. If you could send us proof of the double charge (via email at **********************) and fill out the Refund Form on our website, we can help get this issue resolved. When filling out the online Refund Form (****************), please be sure to fill out the form in the Visitor Section and select the hourly parking refund type. Once these steps have been accomplished, we can review the issue and help get your refund processed. 

  Thank you

  Customer Answer

  Date: 01/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21086119
  
  
  
  I am rejecting this response because: 

  1. The business's response indicates that they did not take the time to read my concise 4-sentence complaint, where I clearly mentioned the malfunctioning of their online refund submission form.

  2. The company has acknowledged, through an email from their representative, that I was erroneously charged twice for the same ticket. They assured me that the refund would be issued in the form of a Visa credit card credit, not a check. Despite this assurance, my refund has not been received yet..  

  3. My overcharge has been brought to CampusParc's attention since Dec. 22. 2023. I believe this business is intentionally delaying the refund with the hope that I will forget about it. I am entitled to my refund, and I am determined to receive it.

  Regards,

  
  
  
  ***** *****

  Business Response

  Date: 01/12/2024

  Hello *****,

  I apologize again for the inconvenience. After reviewing your account, your Refund Request Form was received. 

  Your refund request was approved and is currently being processed by our accounting department. 

  Your refund will be placed back on the credit card that you used at the time of parking.
  

  Thank you.

  Customer Answer

  Date: 01/17/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21086119
  
  
  
  I am rejecting this response because:

  Dear BBB,

  I appreciate the business' prompt response and acknowledgment of the refund owed. However, given the challenges I have faced, including the need to involve the BBB for a seemingly straightforward refund, I am requesting an extension of the complaint resolution until February 8th. This date aligns with the initially promised refund timeline of 3-5 weeks.

  
  I understand that refund processes may take time, however, I must express my concern regarding the extended duration, approaching almost two months. Waiting this long for a refund seems unreasonable and goes beyond typical expectations for such processes. Your understanding and cooperation in extending the complaint open until February 8th would be greatly appreciated. If the refund is processed sooner than Feb 8th, I will close the complaint immediately.

  
  Thank you for your attention to this matter.

  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2023, parked in the Union North Garage at 7 PM in order to attend a Ringo Starr concert next door. After the concert, everyone in the garage was trapped because the exiting arm would not lift. I was trapped in the garage for one and a half hours, during which time I called the OSU police who informed me CampusParc was working on a solution to fix the broken exit. I also called CampusParc from the garage twice because people in the garage were very upset and there was no communication about when we would be able to get out. I was finally able to exit after an hour and a half waiting in my car. The cost of parking in the garage was $20 for the event (receipt attached). I contacted CampusParc the next day to ask for a refund and was told to use their online form to submit a reimbursement request. I submitted the request twice and they have not responded or reimbursed me. It has been past the 7-10 days they said they would respond. I am asking for reimbursement of the $20 plus an additional $20 for the distress I experienced and the amount of work I had to put into seeking this refund.

  Business Response

  Date: 11/15/2023

  Hello ****,
  
  I apologize for your experience exiting the Ohio Union North Garage. 
  
  When an issue occurs in one of our garages, our team tries to resolve the issue as quickly as possible. Sometimes these issues may take a little longer to resolve due to technology constraints.
  
  If you have already submitted a refund request through our website, that refund request will be reviewed by a manager. A decision will be made by that manager as to whether this refund request is valid. 
  
  We apologize for the inconvenience this may have caused you and want to thank you for your understanding.

  Customer Answer

  Date: 11/15/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20871802
  
  
  
  I am rejecting this response because as I said in my BBB complaint, I already submitted my receipt and reimbursement request to you via your website per your staff’s instructions TWICE and waited longer than the stated time for a response and never heard from anyone which is why I turned to the BBB. please read the complaint before replying. 
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was towed from the West Campus parking lot in November 2022. When I went to pickup my truck I was told all I had to pay was the $19 towing fee and the truck was released.
  On January 5 2023 my truck was towed again. This time when I went to pick it up I was told I have to pay $153.75 for fees and $529.25 of back fees. When I asked why my truck was towed after the charges were cleared I was told "We do not recognize the name of the person who cleared the charges". Which I did not understand, someone in there office had to release the truck.
  The $153.75 was caused by some confusion over my tag when I purchased a new truck. I talked to their rep and I thought that is why it was release without charge the first time.
  When I paid the $153.75 is when I was told I have $529.25 of back fees.
  I asked about i explanation of the back fees and how I could buy my yearly passes with this much in back fees? I receive no answer.
  I did get an receipt for the $153.75, but never received a receipt for the $529.25.
  I have attached a photo showing the $19.00 towing fee paid to Shamrock towing and the $153.75 and $529.25 paid to OSU-Campusparc.
  
  I would like a refund of the $529.25

  Business Response

  Date: 03/28/2023

  Hello *******,

  Thank you for contacting us with your concern.

  After reviewing your account, it looks as though the charges for the $153.75 is the towing fee associated with moving your vehicle, while the charge for $529.25 is the balance owed on your account from all of your outstanding unpaid citations. Unfortunately, in order for your car to be released from the towing company all outstanding unpaid citations must be paid first. 

  If you would like a full list of your previous citations, please contact CampusParc Customer Care at ###-###-#### or at **********************.

  Thank you.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A parking pass was purchased last fall and then cancelled a few months later. I submitted a request for a refund and was told a check would be sent to my address within 6 weeks of cancellation. However, I never received a check in the mail. Since then, I have tried to reach out numerous times over the phone and no one has made an effort to resolve this issue. I am owed $375.80, the account number is 1975519. I have offered to pick up the refund in person multiple times. I sent two emails to the recommended email address and have not heard back. The first email was sent on 11/21/22 at 10:05 am and the second one was sent 1/17/23 at 9:49 am (see attached). I would like to receive the full refund and can pick up the refund in person if needed.

  Business Response

  Date: 02/08/2023

  Hello,
  
  Thank you for reaching out. I apologize for this lost refund check issue. I am currently working with our team to provide you a solution. A member of my team will be contacting you via email at the email address you provided, as well as the email address on the permit account in question. If you have any additional questions, please contact us at 614-688-0000.
  
  Thank you.

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a citation from CampusParc for parking at the Ohio State University Hospital. I was told by OSU staff that I could temporarily leave my vehicle where it was when it received the citation. I appealed the citation with CampusParc and stated by reasons. CampusParc denied by appeal and did not address any of the concerns I expressed - mainly being that I was told by OSU staff members that I could leave my car there. Furthermore, they failed to send me notice of the appeal decision and months later sent me notices that I need to pay or they will be taking further action. After a phone call discussion with one of their staff members I was informed that in order to use the secondary appeal process, I first need to pay the citation. I did so and submitted a second appeal again explaining in more detail my reasons - I was literally told by OSU Hosptial staff members that I could leave my car where it was. CampusParc (******* the Assistant Manager) sent me an once sentence response saying they received a complaint from the valet manager (whom has a personal financial interest to remove cars). In sending this they fail to acknowledge any mistakes by OSU staff members. They fail to indicate that they will ensure that OSU staff members are consistent. They fail to take any responsibility for their lack of communication to their staff and to OSU. A one sentence response also indicates that CampusParc is not actually reviewing these appeals in any appreciable capacity. They steal my money by promising a fair review and then fail to deliver that fair review.
  
  Response by CampusParc to Second Review:
  
  Hello *****!! This citation was issued because of a complaint we received from the valet manager and the judgement will stand on this citation.
  
  Thank you for your time and understanding!
  *******
  Assistant Manager · Dispatch
  
  
  Second Appeal
  Dear Sir/Madam,
  
  I am writing this email as a second appeal of Citation 0222017898. Based on the response to the first appeal I am concerned about the integrity, fairness and completeness of the appeal review process. The response to the first appeal made no comment on the actual issue in play here which is the fact that an OSU staff member told me I could temporarily leave my car where it was due to the medical concerns at play. Weather this is true or not is still a question to me as I followed up with OSU medical staff at the front desk after the citation and again was told that they allow temporary periods for cars to be left unattended in that area (in front of the university hospital) for some medical visits. This indicates an implied condition on signage which is at OSU Staff discretion. So there is a serious problem here if I am being ticketed for following the directions of OSU Staff. (i) either CampusParc is negligent in informing OSU Staff of the rules and staff are unclear or (ii) some OSU Staff are applying the rules intermittently and telling patients conflicting information with what their internal practice is. In either case how is it fair or acceptable that I am the one now paying for these mistakes? Why was this not addressed in the response to the first appeal where I made this same point? Continuing the practice of fining people for following verbal directions is deeply concerning to me and hints at greater systemic issues within the CampusParc/OSU network.
  
  Thank you for taking the time to consider the greater issues at hand in this parking citation. I hope there is a resolution to this issue that is satisfactory to all parties.
  
  ***** Hong

  Business Response

  Date: 02/03/2023

  Hello *****,
  
  Thank you for reaching out to us. I'm sorry to hear about your recent parking experience at University Hospital. Ohio State Medical Center permits visitors to park in the drive lanes for only short periods, and the valet area is a no-parking zone at all times. If a vehicle is interfering with drive-lane operations, CampusParc is called in for assistance. According to our records, that is what occurred during your hospital visit. If there is ever a question of where you can park, it is essential to follow all posted signage.  Again, I apologize for your experience. If you have any additional questions or comments, don't hesitate to contact our Customer Care team at 614-688-0000.
  
  Thank you.

• Initial Complaint

  Date:10/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A parking ticket was issued on 9/12/22. This citation was issued at the stadium parking lot. The citation states it was issued due to “Disregarding Signs, Markings, or Barricades,” in which there were none visible. I was parked along a curb, unmarked with visible signage, paint, barriers, or markings. The reason I parked there was that there were no open, traditional parking spots, to which I have a paid parking pass of $400; I chose this spot as others were also parked there, and have been parking there, on multiple occasions, without noticeable recourse. I had already driven around for approximately 15 minutes, trying to access an open parking space, with no luck. I feel as though I should not have been ticketed, and ask why I was singled out? In addition, to have already submitted an appeal for this ticket, I eventually called Campusparc to ask about the status of the appeal to be informed it was denied, and that I "should've been sent an email" which I was not, nor is there any comments left under my denied appeal on the Campusparc website. The employee over the phone eventually read my reason for denial to me, with something around the lines of "purchasing a parking pass does not guarantee you a parking spot" and, "lack of signage does not constitute parking" for which I then asked to speak to someone to clarify a few things as it may be easier to present the situation over the phone and was then told that they do not handle "over-the-phone complaints". I would like a refund in the amount of $51.25 issued back to my account because of the lack of professionalism, communication, and adherence to Campusparcs Concession agreement, stating, "The Concessionaire shall install and maintain, in compliance with the University signage plan, informational and directional signage at the Parking Facilities to, at a minimum...the location of Permit and daily Parking Spaces" Being that there are no signs indicating parking in the spot chosen was prohibited.

  Business Response

  Date: 10/18/2022

  Ms. ******,

  I believe your complaint is in reference to citation number **********. That is the only citation on your account that has been appealed and denied. The stadium lots actually have a sign at the entrance that spaces are "B" parking spaces unless otherwise noted. As your appeal response indicates, a parking permit does not guarantee the holder a specific parking space in a specific area but it provides the opportunity to park within a designated area for a permit type. As it is not feasible to sign all parking spaces, the signs at the entrance to the lot states parking is for B permit holders unless otherwise marked. Those other spaces are marked with signs at the ends of each parking row. 

  Since receiving this citation on 9/12/22, you have received two more parking citations. Please do not hesitate to contact our Customer Care office at 614-688-0000 to discuss where the permit you purchased can park. 

  The citation remains valid and since you have already paid for the one issued on 9/12/22, no further action is necessary on your part. The third citation remains unpaid and that one was issued on 9/30/22.

  Please let me know if I can assist you with anything else.

  Thank you,

  Kelly T

  Manager, Customer Care

  Customer Answer

  Date: 10/24/2022

  
  I am rejecting this response because:

  due to lack of signage, as was stated, at the entrance, regarding B staff parking “unless stated otherwise”. Nor is there any signage or marking at curb areas. (I have photos). 

  I have purchased a $400 parking pass, with the expectation that I will have available and safe parking. This has not been the case, making it difficult to attend classes and putting myself in unsafe situations by having to park elsewhere, further from classes, and walking by myself.

  This is clearly a "Bait and Switch" situation. The sale of parking that's mostly unavailable; over selling the number of parking passes vs. the number of available parking. In addition, there are officers sitting, in wait, to ticket unsuspecting and desperate students, just trying to get to their classes. Using the lack of signage/markings to fulfill their ticket quota. 
  (I also have photos)

   I believe this company needs to be investigated for shady and unfair practices. There also needs to be clear and concise signage, barriers, and markings for "No Parking" areas. 
  I am fully prepared to push this situation until fairly rectified. The citations received need to be refunded and/or expunged. I am prepared to contact Columbus "Six on Your Side", as well as the Ohio Attorney General's Office, if need be.

  Thank you for your consideration and assistance in this matter. 
  

  
  Regards,
  
  

  Business Response

  Date: 10/31/2022

  Hello,

  I am sorry you are not satisfied with the response, however, it is impossible to sign every single space on campus. Ultimately, it is the permit holder's responsibility to park in areas that your permit allows. Our Customer Care team is available Monday through Friday to provide any clarification you may have when parking and our website has information regarding specific permits and where those permits can park. The Customer Care phone number is 614-688-0000. CampusParc is following the concession agreement written by the Ohio State University. You are welcome to view the legal document on our website, osu.campusparc.com.

  Thank you,

  Kelly T

  Manager, Customer Care