Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MORE THOROUGH INFO IN WORD ATTACHMENT I bought my 2021 **** F-250 truck in 2023 from Wahlberg Chevrolet and purchased an extended warranty with it. I am a self-employed landscaper and this is the only vehicle for my small business, ************** Feb 3, I took the truck to Wahlberg about leaking from the transmission. The warranty I purchased covered the replacement of the torque converter seal. I picked it up on Mar 6. The next day, I saw a pool of fluid underneath my truck in the driveway. I took ************** of the leaking. I brought it back to Wahlberg on Mon, Mar 9. I showed them the video and photos. They inspected my truck and told me the leaking was normal and would eventually stop on its own. On March 20, the truck broke down while I was driving it on my mowing route. I had it towed back to Wahlberg. They didnt have any loaner vehicles available, but said that I would be reimbursed for a rental if I wanted to get one. I rented a truck from Enterprise that day so I could continue working. Wahlberg finished the repair on April 17. They replaced the transmission, which was covered by the extended warranty. They told me I needed to file for reimbursement of the rental from SWRE Customer Reimbursements.I returned my rental truck to Enterprise Car Rental on April 17. The total cost of my rental was $2,449.22, and so far I've paid $49.62 in interest on that expense. I filed for reimbursement on April 21. On May 20, I was approved for $150 "reimbursement." I called the phone number provided and was told the $150 was for my time going to get the rental, and that the cost of the actual rental should be covered by Wahlberg. I returned to Wahlberg to speak with the manager, *****, who said the truck was fixed and he wasnt going to help me any further. I hope the BBB can hold Wahlberg accountable for their errors and deceit, and that I eventually receive the reimbursement I was promised: $2348.84, the cost of the rental and interest, less the $150 from SWRE.

  

  Business Response

  Date: 05/27/2025

  Please send me me the communication from the reimbursement . There is no dealership that has reimbursement for a rental vehicle that is the service contract that handles and it states clearly on the contract what that reimbursement is. 

  

  Business Response

  Date: 05/27/2025

  Please send me me the communication from the reimbursement . There is no dealership that has reimbursement for a rental vehicle that is the service contract that handles and it states clearly on the contract what that reimbursement is. 
  

  
  

  Customer Answer

  Date: 05/27/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23377157
  
  I am rejecting this response because: the repair was not fixed properly the first time, which led me to the second repair, which never should have been necessary. When I expressed that I was upset about the situation, I was told repeatedly by **** ********************** representatives that I would be reimbursed by them for the rental. If no dealerships offer reimbursement for replacement rentals, **** ********************** representatives never should have promised that I would be. The communication about the reimbursement from SWRE was attached with my original complaint.  In a follow-up phonecall, the **** representative told me that they do not reimburse for rentals, but that the $150 I received was to pay for my time going to get the rental. They also indicated that **** ********************** would be the appropriate reimburser for the rental expenses, which is what I was told by **** ********************** representative. 
  
  Regards,
  
  *** *******

  

  Business Response

  Date: 05/28/2025

  Ok if this is the case I need the communication  of who ok the reimbursement

  Customer Answer

  Date: 05/30/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23377157
  
  I am rejecting this response because: the only reason I needed the rental was because Wahlberg didn't repair it correctly the first time and didn't listen to me when I returned with video footage of the leak. They told me it was normal and sent me away until I broke down because of the problem less than two weeks later. I don't know what's standard practice and what isn't when it comes to repair shops covering rental costs, so I believed the representatives when they told me my rental would be covered. Each time my vehicle was at Wahlberg, the repair was completed several weeks after the "promise date" included on the invoice. The original repair took a month and then failed, the representatives wouldn't address it when I brought it back to them, causing a breakdown on the highway with a loaded trailer the following week, and necessitating a second lengthy repair in the shop. When I expressed my frustration and concern for my ability to run my business, I was told a rental would be covered. And this promise was repeated each week during the repair when I called to check on the truck to find out if I had to renew the rental. If standard practice is to NOT cover a rental in this circumstance, the Wahlberg representatives never should have led me to believe that it would be. I'd like Wahlberg to be held accountable for their shoddy repair, poor service, and deceit. 
  
  Regards,
  
  *** *******

  

  Business Response

  Date: 06/03/2025

  As stated previously there is no rental reimbursement from the dealership. The only reimbursement would come from the service contract company. If you were promised that then please send that info over with the communication so I can review.

  Customer Answer

  Date: 06/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23377157
  
  I am rejecting this response because: 

  *** was my service provider. The guy with the face blemish his whole face is red like hes been burned or has a skin condition. He was the one working the desk and who always helped me. When I returned to Wahlberg to ask about the $150 reimbursement I received for a $2500 expense, I spoke with the manager, and this man with the face blemish was next to him confirming that I was promised reimbursement but the manager shooed him away and said I should be happy I got a new transmission. I got a new transmission because Wahlberg didn't fix it properly the first time AND I've been paying each month on an extended warranty to cover such repairs. 

  Again, when I called the reimbursement company about the $150 on $2500 expense, I was told that they don't reimburse for rentals at all, but that the $150 was for my time going to get the rental and returning the rental to the rental company. 

  All I'm trying to do is hold **** Wahlberg accountable for keeping at least one promise they made. The first "repair" was promised to be completed within days, and it took a month. They did not listen when I returned with photos, video, and a leaking transmission, and instead sent me on my way to break down with a loaded trailer on the highway a little more than a week later. They promised the second repair would be completed within a week, and it took a month again. They promised reimbursement of the rental costs and I've received $150 on a $2500 rental bill. I still do not understand why they never had a loaner available at any point during either repair, but I've basically floated the cost of the rental for them because they couldn't provide one. And now I've now spent hours trying to get them to make good on their promise. 
  
  Regards,
  
  *** *******

  

  Business Response

  Date: 06/06/2025

  As stated the dealership never does rental reimbursement that is a warranty company deal. If there is correspondence of this promise, please send. Without that I will not reimburse this 

  Customer Answer

  Date: 06/08/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23377157
  
  I am rejecting this response because: 

  The name of the person who helped me every week is **** ******, not ***. Ive found his business card, which he gave me when he said that I would be reimbursed for the rental. Hes the one with the face blemish who I spoke with every week. All of this communication was by phone. It didnt occur to me that I should be collecting evidence (written agreement) for a promise that seemed to me to be completely reasonable. 
  
  What I do have is evidence that my truck was fixed the first time, evidence that it was not actually fixed, evidence that I broke down on a busy highway with a loaded trailer, evidence that it took over a month for each repair, evidence that I rented a vehicle (at the direction of **** ****** who promised reimbursement), and evidence that I have been reimbursed less than 10% of the rental cost. 
  
  This is about Wahlberg taking accountability for not fixing the truck correctly the first time or the second time, and then making a promise that the rental would be reimbursed. Obviously, though, this is going no where except in circles. I am not satisfied, this issue is not resolved. 
  
  Regards,
  
  *** *******

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2022 ***** Traverse RS it's was raining and couldn't hear brake noise . 1 day later call **** Wahlberg ***** and brought it back service looked at it said they fixed it and brakes started squeaking again contact my salesman he had me talk to **** ***** he said let me talk to service and get back to . 3 weeks later . I finally got a hold of him again . He said I walking back to service now and see what was done and have service call you back about 2 hour later I had to him finally I talk to a service guy. And he said free service the brake pads and lube the hardware. Which is they sand the brake pads and lube slide pins. They told me when I bought the vehicle any problem would be take care of. The vehicle was not service and would check it out. All I'm asking is for my brakes not to squeak. Don't think it was asking for to much. Payed the price that was ask . And put ***** down on the vehicle payed ****** for it and nobody wants to help me and my wife out . Didn't even have the ***** to call me back sent my wife a email. And said if she wanted fix the cost would be on us . Wow so much for wanting what you pay for. Once they have your money there done with you!!!

  

  Business Response

  Date: 05/27/2025

  brakes were checked and they are good but they are ceramic brakes that make noise

  Customer Answer

  Date: 06/04/2025

  Since when is it normal for you to buy a car and brakes squeak the whole time . I paid the price they wanted I just want my brakes fixed. The vehicle wasn't serviced before that sold it. And now the company doesn't want to put any money in my vehicle . All they did was sanded the pads and lube the slide pins. . They have proven once they got your money they don't care . All I'm ask is the company to do the right thing. .

  Customer Answer

  Date: 06/05/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23374947
  
  I am rejecting this response because: Since when is it normal for you to buy a car and brakes squeak the whole time . I paid the price they wanted I just want my brakes fixed. The vehicle wasn't serviced before that sold it. And now the company doesn't want to put any money in my vehicle . All they did was sanded the pads and lube the slide pins. . They have proven once they got your money they don't care . All I'm ask is the company to do the right thing. .
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 06/05/2025

  What is the right thing if this is considered normal? 

  Customer Answer

  Date: 06/09/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 23374947
  
  I am rejecting this response because: Is this the way mark ********************** does business promising customers that we do something and  not following through! This was part of the deal make the brakes right . Now they have our money they don't want to fix them . How time can they do this and get a way with it 
  
  Regards,
  ******* ******

  Customer Answer

  Date: 06/10/2025

  I just don't know how mark ********************** can promise you there going to take care of it . And nothing is done about about it and they say if you want them replace the cost will be on me the customer . And there is no accountability for their part ( mark **********************)  I myself I was a service manager and know want it take to do the job right ( they half a** it  as fast as they could to get SUV back to us . It was pouring down rain so I didn't hear the brakes squeaking . Next day it wasn't raining so I heard the brakes . Text the salesman and He said it was normal . So I text me and told him since when is it normal to hear your brakes squealing all the time . Trust me it not normal. Why should this be a cost on us!!!!!!!!! There should be some accountability !!! 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car that has been in service 3 times in 2 weeks after buying it. The check engine light comes on a goes off when hitting the gas to get on freeway. The car shakes at 70mph after gettin it back from service at dealership. My seat is still broken that they said they fixed. The guy doin my paperwork with me told me I had 30 days to cancel the car now sayin they never said that. How would I come up with 30 days t give it back if I didnt want it without being told that. They never disclosed car was in an accident. Now they told me Im stuck with the car if have to trade in a take a loss because they lied a said I had 30 days an I didnt. I dont want to pay 10 times the price of a car that has issues a now Im stuck paying ***** for a car that aint worth ****** thats ********. Ur supposed to be a dealership an help people not pray on the weak. I want a car with no issues

  

  Business Response

  Date: 03/10/2025

  We will be more than happy to take a look at the issue with the vehicle. No one has ever told anyone you have 30 days to return a car. We would be happy to help but when we try and communicate all they do is swear and scream at our staff. If they would like us to help and have an adult conversation without cursing, we will be happy to assist.

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint: Predatory Dealership Tactics and Lemon Vehicle Harassment Dealership: Mark Wahlberg Chevrolet/GMC (Columbus, ****)Complaint Escalation:Transmission Failure and Harassment Tactics:Transmission Issues:- Six separate transmission code failures - Valve body critically damaged and ON INDEFINITE BACKORDER - **************** attempts have COMPLETELY FAILED to resolve mechanical issues Loaner Vehicle Extortion and Intimidation:- Threatening to INVOLVE LAW ENFORCEMENT for crossing state lines with a PREVIOUSLY APPROVED loaner vehicle - HYPOCRITICAL stance, as I've used out-of-state loaners MULTIPLE TIMES before without issue - Clear attempt to intimidate and pressure me through legal threats OnStar Module Price Manipulation:- Original module price: $954 - Suspiciously REDUCED to $300 - Attempting to FORCE me to pay for a part that is CLEARLY their responsibility - BLATANT price manipulation and unethical business practice Escalating Dealership Misconduct:- Demanding I drive an UNSAFE vehicle - Threatening legal action over standard loaner vehicle use - Engaging in predatory pricing and consumer manipulation - ZERO concern for customer safety or satisfaction Red Flags:- Consistent pattern of deceptive and aggressive behavior - Attempts to shift financial responsibility onto the customer - Potential violation of consumer protection laws Demanded Resolution:- IMMEDIATE full vehicle replacement under lemon law - Complete refund of purchase price - Compensation for harassment and safety risks - Investigation into dealership's unethical business practices - Urgent BBB intervention The dealership's actions are NOT just unprofessional they are PREDATORY and POTENTIALLY ILLEGAL.WHERE DOES THIS STOP? I am being harassed, threatened, and put at risk by a dealership that has ZERO regard for consumer rights or safety.I am seeking IMMEDIATE and COMPREHENSIVE intervention to address these egregious violations

  

  Business Response

  Date: 02/10/2025

  We require our loaner vehicle back at this point period. If you want us to repair the vehicle it is not covered under gm warranty and we have offered to assist. The parts are on back order currently and that is a GM issue not something we can control

  Customer Answer

  Date: 02/26/2025

  I am documenting a series of egregious service failures that demonstrate a pattern of unethical business practices:
  
  Documented Service Failures:
  
  1. ***************************************** with multiple unresolved complications
  - Forced to pay out-of-pocket for battery replacement
  - Valve body repair with indefinite timeline
  - Dealership claims truck is "drivable" despite significant mechanical issues
  
  2. Oil Change Misrepresentation
  - Vehicle held for three weeks
  - *********** change was completed
  - Discovered no actual oil change performed
  - Oil light on at 15%
  - Tire pressure at critically low 19 pounds
  - Only acknowledged failure after direct confrontation
  
  3. Documentation Irregularities
  - Refused to provide parts order documentation
  - Claimed inability to release paperwork until repairs commence
  - Contradictory and suspicious communication practices
  
  4. OnStar Module Issue
  - Prepaid 3-year unlimited ************* rendered non-functional
  - No clear resolution offered
  
  Evidence Preservation:
  - All interactions documented via recording
  - Comprehensive timeline of service failures maintained
  
  Requested Actions:
  1. Full investigation into service department practices
  2. Complete repair of all outstanding vehicle issues
  3. Compensation for:
     - Out-of-pocket battery replacement
     - Non-functional *************
  4. Formal written explanation of service failures
  
  I am prepared to escalate this matter to:
  - Manufacturer Customer Relations
  - **********************
  - ********************************
  - Potential legal consultation
  
  Your immediate and comprehensive response is expected.
  

  

  Business Response

  Date: 02/27/2025

  We do not want to ever do business with this customer again and are prepared for outside legal action as well. Trashed and drove our loaner over 7000 miles and wouldn't return. It now has thousands of dollars in damage

  Customer Answer

  Date: 02/27/2025

  I am formally documenting a critical issue: The dealership has unilaterally charged my credit card over $3,000 WITHOUT my authorization, for alleged "damages" to a loaner vehicle.
  
  This unauthorized financial action raises serious legal concerns:
  - No prior consent was obtained
  - No documented proof of damages exists
  - Charge appears retaliatory and punitive
  
  Simultaneously, the dealership refuses accountability for:
  - Significant mechanical issues with my purchased vehicle
  - Problems directly resulting from their recall service
  - Non-functional critical vehicle systems
  - Transmission and OnStar module failures
  
  Documented Vehicle Issues:
  - No pre-existing problems UNTIL their service interventions
  - ************** created multiple system failures
  - Battery replacement forced after service
  - OnStar module inoperable
  - Transmission parts indefinitely backordered
  
  Their unauthorized charge and persistent deflection demonstrate a clear pattern of unethical business practices.
  
  I am prepared to pursue all legal remedies to address these ongoing violations.

  Primary Concerns:
  1. My vehicle has ongoing, unresolved mechanical defects

  2. ************** created additional problems

  3. Critical vehicle systems remain non-functional4. Promised repairs have not been completed
  
  Regarding the Loaner Vehicle:
  Their claim is entirely irrelevant to the documented mechanical failures of my purchased vehicleThe loaner provided was not comparable to my original vehicle, which violates standard customer service protocols
  
  The dealership continues to:
  Avoid addressing substantial mechanical issues

  Refuse proper warranty service

  Attempt to shift blame through unsubstantiated allegations
  
  I remain committed to resolving these legitimate mechanical concerns through appropriate legal channels.

  
  

  Customer Answer

  Date: 02/28/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22913665
  
  I am rejecting this response because: I am formally documenting a critical issue: The dealership has unilaterally charged my credit card over $3,000 WITHOUT my authorization, for alleged "damages" to a loaner vehicle.
  
  This unauthorized financial action raises serious legal concerns:
  - No prior consent was obtained
  - No documented proof of damages exists
  - Charge appears retaliatory and punitive
  
  Simultaneously, the dealership refuses accountability for:
  - Significant mechanical issues with my purchased vehicle
  - Problems directly resulting from their recall service
  - Non-functional critical vehicle systems
  - Transmission and OnStar module failures
  
  Documented Vehicle Issues:
  - No pre-existing problems UNTIL their service interventions
  - ************** created multiple system failures
  - Battery replacement forced after service
  - OnStar module inoperable
  - Transmission parts indefinitely backordered
  
  Their unauthorized charge and persistent deflection demonstrate a clear pattern of unethical business practices.
  
  I am prepared to pursue all legal remedies to address these ongoing violations.
  
  Primary Concerns:
  1. My vehicle has ongoing, unresolved mechanical defects
  
  2. ************** created additional problems
  
  3. Critical vehicle systems remain non-functional4. Promised repairs have not been completed
  
  Regarding the Loaner Vehicle:
  Their claim is entirely irrelevant to the documented mechanical failures of my purchased vehicleThe loaner provided was not comparable to my original vehicle, which violates standard customer service protocols
  
  The dealership continues to:
  Avoid addressing substantial mechanical issues
  
  Refuse proper warranty service
  
  Attempt to shift blame through unsubstantiated allegations
  
  I remain committed to resolving these legitimate mechanical concerns through appropriate legal channels.
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 02/28/2025

  Vehicle was damage and signed loaner agreement states you are responsible for damage

  Customer Answer

  Date: 03/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22913665
  
  I am rejecting this response because: 
  
  Regards,
  
  ****** *****

  Customer Answer

  Date: 03/10/2025

  The loaner vehicle they are speaking about has nothing to do with the complaint. I feel like that should not even be accepted as a response to this complaint because all that is is a deflection. All I want is my truck to be fixed right With parts that are available a lot sooner than 18 months or even longer as I was told.

  Customer Answer

  Date: 03/10/2025

  The loaner vehicle they are speaking about has nothing to do with the complaint. I feel like that should not even be accepted as a response to this complaint because all that is is a deflection. All I want is my truck to be fixed right With parts that are available a lot sooner than 18 months or even longer as I was told.

  

  Business Response

  Date: 03/11/2025

  The parts are on back order with General Motors...we have no control over the supply chain unfortunately. The customer trashed our loaner and we will not be doing business with them in the future

  

  Business Response

  Date: 03/12/2025

  The parts are on back order with General Motors...we have no control over the supply chain unfortunately. The customer trashed our loaner and we will not be doing business with them in the future

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To start this off I drive from ****************** 700 miles one way to purchase a NEW 2023 ***** Colorado ZR2 Desert Boss edition from this dealership.

  All that went fine except for my off road light bar didn't work they could not figure out why it wouldn't work. But told me no worries because it would be under warranty and I could bring it to my Local ***** dealership to fix it. When I got back home to ******* had truck scheduled at my dealership to get my off road light bar fixed. Key ***** fixed it was a blown 60amp fuse no charge under warranty. So then I got back in touch with OHIO dealer who sold truck to me about the extra cargo tie down rings that I purchased on the window sticker for the truck for $120 which I NEVER got. They wanted me to take pics of truck bed to prove I didn't get them. I did take pics and sent by text and still have not gotten any response back from them.

  Have another problem brought my Truck to my local ***** dealer to have an oil change and tire Rotation. Well they told me my Truck has a newer style locking lug nuts on it and can't get them off because they need the Key and they don't have the Master key for that style Locking lugs. Well I never got the Key with the truck when I bought it. Told this dealership in **** about the problem and all they say is tell my dealership to figure it out. Pretty much saying it's not there problem. Have filed complaint with *********** service and that has gone NOWHERE!

  So that's why I'm filing a complaint with you because MY Local dealer can't get locking Lugs off and the dealer in **** is doing nothing to get this problem fixed. I have been told by two local ***** dealers they might be able to get them off but will damage the rims. Those rims I was told cost $3000. to replace because they were up graded rims for truck package. If I get a FLAT tire I'm pretty much screwed.

  Customer Answer

  Date: 11/25/2024

  This folder has text messages with the sales *** and service that was tried to be down on truck. Don't know what else you need but this has been going on since July  2024 when I bought this Truck

  Customer Answer

  Date: 11/25/2024

  I hope you can open this file

  Customer Answer

  Date: 12/03/2024

  Hello these are some of the docs sending more

  

  Business Response

  Date: 12/03/2024

  I have no problem sending the tie downs we simply asked for pictures to ensure we are getting the right ones. I still need pictures of bed for this. The vehicle did not come from the factory with locking Lugnuts and we did not put any on the truck as the Window Sticker will show. I will look at those as well if I get pictures of the wheels and lugs

  Customer Answer

  Date: 12/03/2024

  ***** M <*********************************>
  Attachments
  10:01 AM (4 hours ago)
  to **************************************************************

  Customer Answer

  Date: 12/03/2024

  more info for Complaint ID: ********

  

  Business Response

  Date: 01/03/2025

  Service has handled this with customer

  Customer Answer

  Date: 01/10/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22599715
  
  I am rejecting this response because: 

  I have no idea what this business is talking about they have NOT CALLED or anything!!!!!!!

  So how is this problem resolved????? It's NOT resolved they still have not send a key to get tires off or the Cargo tie down rings that they owe me which I paid for!!!!
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 01/13/2025

  Can we please have a good phone number as the number on the complaint we have called and left numerous messages. Thanks

• Initial Complaint

  Date:11/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was financing a vehicle from **** Wahlberg ***** dealership in Columbus and I was told by the salesman I was approved for ****** in actuality the bank company told me I was approved for ******+ The Dodge ram truck 2016 is ******+. The salesman at the car dealership company said I had to purchase Warrantees and gap if I didnt it would affect me from purchasing the car and also the financing, not giving me an option or letting me know it was optional . they told me I had to put down 3500. The bank loan covered the entire purchase of the Vehicle. the company **** Wahlberg ***** dealership the salesman never let me know the original financial loan agreement with the bank which was 1000 down. When I spoke with a salesman or deal writer, his appearance bald head wearing glasses Hispanic man, the same man that Approved the amount of down payment being $3500 Sent me a text showing evidence of a lie the company was trying to sell me still not informing me of the truth of lending from the financing bank named global financing. To resolve this issue I want a refund of $2500 and I want to purchase the vehicle being finance within my legal rights without penalty. I dont wanna be forced to buy what I dont have to, Being told it would affect me from purchasing the vehicle or stop me from purchasing the vehicle if I dont buy certain things.

  

  Business Response

  Date: 11/04/2024

  as previously discussed, and shown the bank did require the down payment. We also have offered to unwind the deal and return the down payment as either is fine if you do not wish to continue with this transaction

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our 2016 **** truck in March of 2024, it was said to be in good working order bought the extended warrenty to go with it. Drove it home and the 1st month the water pump went out and engine light came on. The water pump costed 350 to fix which I fought the dealership to pay for that because they kept telling me the warrenty dont start till 30 days after I have the truck. But the engine light never went off. Drive it another month it got summer the air conditioner don't work. Take it to get it fixed 220 dollars todo that and they also told me reason engine light is on is because there is a hose dangling that is not attached to anything and sending an emissions code and I am loosing gas millage because of it which should have been seen and fixed by the dealership. Drove it another month the antifreeze box went out leaking antifreeze and over heated my truck leaving me stranded on side of road, cost with tow 450 dollars to fix that. Drove it 2 weeks over heats again leaving us on side of road it's still leaking antifreeze took it to a dealership they said I need a new turbo and lines 3000 to fix it it's still in the shop Because of it then they call me and said I also need the ehaust manifold fixed another 2000 dollars. And the warrenty I bought won't cover it because the dealership says it's rust and corrosion that causes it well the trucks not super old but i was also never told it had any rust or anything wrong with it. So I know I bought a used car but to pay ***** dollars for a truck that I had only 6 months and 3 of those months it had been in the shop and have almost costed me 6000 something is wrong here. I tryed to talk to dealership they said there is nothing they can do other then have me trade it in and if I get the stuff fixed on the truck they would give me ***** for it so your telling me in 6 months it went down ***** in value. So they overpriced the truck and sold me junk.

  

  Business Response

  Date: 09/19/2024

  We would be happy to look at and try and help with the cost. If there is also anything we promised in writing at time of sale we will be happy to address as well. Please send over documentation if we owe something when it was sold. Thanks

  Customer Answer

  Date: 09/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22307450
  
  I am rejecting this response because:  I have tryed to get the dealership to pay for it for the past month and they have not done anything to help. The truck is a complete lemon and has been on shop 4 times in past 6 months. It is in a **** dealership now in *********************** because we live 2 hours away and it was not drivable back up there. You are welcome to contact the dealership in ****** wv and pay for the repairs. I should have been aware of all the problems with the truck when we bought it and that is was rusted underneath and we were told buy sales person that truck is good working order. I have 2 small children I paid ***** for a drivable truck and I sure did not.get that

  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 09/20/2024

  We were never aware that this truck was a fleet/lease truck till we looked at the carfax just now *** the ****** dealership just called and said the warrenty won't  cover the ehaust manifold because it is also rusted which again we were never told the truck had rust on it at all

  

  Business Response

  Date: 09/20/2024

  We provide a carfax on every vehicle we sell and its on the website as well. The customer looked at the vehicle before purchasing it so we implied nothing other then  the condition it was in when purchased

  Customer Answer

  Date: 09/20/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22307450
  
  I am rejecting this response because:  I don't really car much about that problem as I do that we paid ***** dollars for a truck that is not even drivable and after already putting in 800 it's going to cost another 5000 to fix it, if you would just pay for repairs this issue will be resolved
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 09/23/2024

  Have not heard back and seeing if we cab somehow resolved this issue and move past it.

  

  Business Response

  Date: 09/23/2024

  As stated in previous email we may be able to help with the cost of repairs if it is brought to us. I cannot help if vehicle is not brought to our shop

  Customer Answer

  Date: 09/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22307450
  
  I am rejecting this response because: I understand that and would love for it to be brought up there but it's not drivable so bow can I get it up there. That's the issue and we lice 2 hours away I can't pay for a tow up there that far
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 09/24/2024

  Is there any other way to work this out

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im Keagon ******* I bought my **** f350 (vin ***************** ) in September of 2023 when I came home from my deployment from ***** *********. Then proceeded to bring it back with because the oil pan was leaking. Then proceed to do business with ******* **** on the matter of receiving updates. I contacted him on 8/26/24 in concern whether or not there is a warranty on it for the new parts. Seeing that it has begun to leak again From the oil pan. ******* did reach back out to me with the response of its either 12 months or ****** mile warranty.I bought this truck with ******* Im at *******.I bought the truck on September 1st immediately returning it to have an issue corrected, but I have yet to receive paperwork on the truck for what was done or said to be done. Nor the initial inspection of the vehicle. The services performed on the vehicle done doesnt even show up in the carfax report.

  

  Business Response

  Date: 09/11/2024

  There was a warranty, but it is expired since the work is done. We would be happy and try and help with the cost of repair, but it will not be covered.

  Customer Answer

  Date: 09/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22246422
  
  I am rejecting this response because: 

  I never received a copy of the repair order from this business through ground mail or email in regard to the repairs along with no information being uploaded to ******. Nor saying when the warranty on these pairs were up in consideration that I did not receive the truck till 2 months after I purchased it. This business reached back out with only close to 4 days before the deadline of what they say the warranty ended. Asking about mileage but never returned an email after that. I put my trust in this dealership to fix a problem that the vehicle came with. The fix they did lasted less a year. 
  
  Regards,
  
  Keagon *******

  

  Business Response

  Date: 09/13/2024

  We will get the repair bill and a year is correct. The responsibility after this long falls on the customer.  

  Customer Answer

  Date: 09/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22246422
  
  I am rejecting this response because: 

  The responsibility falls on the customer to notify the dealership that the repair did not correct the problem which I did. When the repair failed. I reached out to your General manage ***** ******* as well as your used car sales manager ******* ****. To no prevail to resolve this situation other then telling me now that I have no warranty on parts and services you had to outsource.
  
  Regards,
  
  Keagon *******

  

  Business Response

  Date: 09/16/2024

  We will be happy to look at the vehicle and see if we can help if you decide you would like us to. There currently is no coverage on the vehicle

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an ad on the dealership website for a car at an advertised price. This particular car is eligible for the Federal $4,000 tax credit on electified used vehicles--a tax credit that is not available to all buyers. I spoke with a sales agent from the dealership, and he explained that the advertised price already accounts for the tax credit, a qualification that is not stated anywhere on the ad page nor on a link to that listing on Carfax.com. This is deceptive advertising. Here is a link to the ad on their website: ***********************************************************************************************************************************************************************************

  

  Business Response

  Date: 08/30/2024

  Thank you for reaching out and we will address this

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/12/2024 i entered the dealership where I spoke to ***** at around 11:07 am . then explained that i was purchasing a car using the appropriate document everything was going fine even signed the promissory note to release the credit available this where everything broke down after signing the promissory note i was then and only then refused the property after signing the note a copy was made i currently have both copies of the note. the manager ************************* along with the finance manager ***** began trying to use unlawful business practice falsely represent the note being signed and they stated the following "i do not care about the laws ,constitution, usc ,ucc and i will not release the car until we have funds in our account "tax documents and promissory note have already been signed and filled out where i was then threaten with physical violence to leave the building

  

  Business Response

  Date: 08/13/2024

  We have no problem completing the transaction as soon as we are paid for our property. No one threatened anyone. The customer got loud and used profane language about not releasing vehicle without payment.  

  Customer Answer

  Date: 08/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22130447
  
  I am rejecting this response because: i am under zero obligation for any debt per usc 18 subsection 8 you have also violated the truth in lending act by requiring cash or other fund from the consumer, because under the ******* :The term creditor refers only to a person who both (1) regularly extends,
  whether in connection with loans, sales of property or services, or otherwise,
  consumer credit which is payable by agreement in more than four installments or for
  which the payment of a finance charge is or may be required, and (2) is the person
  to whom the debt arising from the consumer credit transaction is initially payable on
  the face of the evidence of indebtedness or, if there is no such evidence of
  indebtedness, by agreement. Notwithstanding the preceding sentence, in the case of
  an open-end credit plan involving a credit card, the card issuer and any person who
  honors the credit card and offers a discount which is a finance charge are creditors.
  The term credit sale refers to any sale in which the seller is a creditor. The
  term includes any contract in the form of a bailment or lease if the bailee or lessee
  contracts to pay as compensation for use a sum substantially equivalent to or in
  excess of the aggregate value of the property and services involved and it is agreed
  that the bailee or lessee will become, or for no other or a nominal consideration has
  the option to become, the owner of the property upon full compliance with his
  obligations under the contract.The adjective consumer, used with reference to a credit transaction,
  characterizes the transaction as one in which the party to whom credit is offered or
  extended is a natural person, and the money, property, or services which are the
  subject of the transaction are primarily for personal, family, or household purposes. The Truth in Lending Act defines a finance charge as the dollar amount of the cost of consumer credit. It includes any charge that is imposed by the creditor as a condition of extending credit, and that is paid directly or indirectly by the consumer. The finance charge is made up of the total amount of interest and fees that are paid over the life of a loan.TILA and Regulation Z violations
  These include failing to treat fees as prepaid finance charges, not calculating the amount financed correctly, and not calculating the APR based on the legal obligation. Other violations include ambiguity around due dates.
  Consumer Credit Protection Act (CCPA) violations
  The CCPA requires that the total cost of a loan or credit product be disclosed, including interest calculations and fees. It also prohibits discrimination when considering loan applicants and misleading advertising practices.
  A list of violations knowingly and willfully  committed against me 15 1692 a(3) 15 1692a(3) 15 1692b(2) 15 1692d 15 1692d(1) 15 1692e 15 1692e(1) 15 1692e(2) 15 1692e(5) 15 1692e(10) 15 1692e(12) 15 1692f  15 1692f(1)   18 usc  8
   18 usc 873  which i should remind you the that a class 3 felony and hold up to 36 months in prison per count 18 usc  914  ucc 3-603  which leaves you open to criminal liability and civil liability  if you would like to continue  the transaction and avoid any and all liability under the i would be more the happy continue doing business with you and a copy of this conversation will be sent to your cfo and the indentured trustee as witness of the crimes committed Regards,
  
  ***************************

  Customer Answer

  Date: 08/15/2024

  I also did not receive a full disclosure closure of the American bankruptcy act as provided in that all debts are prepaid  the lack of this disclosure proves that they are acting in fraud

  

  Business Response

  Date: 08/15/2024

  Ok let me know if you have set up to pay for the car you wish to purchase

  Customer Answer

  Date: 08/15/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22130447
  
  I am rejecting this response because:  as I have already stated ucc 3-602   ucc 3-603   3-104  the payment is my indorsed promissory note which both copies of are still in my possession  per ucc 3-302   also show me where I would be getting  equal value and consideration by pay you cash and giving you a promissory note where the promissory note covers the car  the cash payment would a donation witch i know you guys are not reporting to the irs as you should  be would also  classify as violation fdcpa as follows 15 usc 1692a(3)  defined as a consumer as any natural person obligated on or allegedly obligated debt 15 usc 1692a(5)  defined as follows   a Debt as an obligation for money, goods, insurance, or services for primarily personal, family, or household purposes ,which would prove the following 18 usc 1341  18 usc 1346  18 usc 1348  18 usc 1349  that would also be a clear cut case for fraudulent misrepresentation   18usc 242 .if you would like to actually complete the transaction  as defined by law in good faith i will not seek further damages for the prior violations committed against me knowingly and willfully by **** Wahlberg ***** and agents   
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 08/16/2024

  We will no longer be communicating through this channel. Any further communication can be handled by our attorney. 

  Customer Answer

  Date: 08/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22130447
  
  I am rejecting this response because: that's is fine  i will be sending a few affidavits  to the general manager   know as *************************, gm cfo and trustee known as **********************;  and the Wilmington trust company cfo  be sure to rebut anything you may feel is inaccurate on a notarized affidavit be sure it is done by someone who is competent to handle all affairs regarding the remedy at law  any further communication not ******** to the remedy at law will be taken as consent for liability for these violations knowing and willingly committed  by the following agent's  ***********************;   ***********************;*************************;***************** wi
    any and all futher communication pertaining to remedy  will need to be in writing   notarized  and signed  under penalty of perjury  that the rebutted information is true to the best of your knowledge  any  unrebutted affidavits stand as truth in commerce  any failure to provide evidence of your claims will result as an admission of knowledge of the fraud committed by the agents named above which will be used  for the remedy at L.A.W and any criminal liability  for the noted violations  found within the affidavits provided by the affiant seeking remedy   i will also be filing a 211 and 3949a  to alert the irs of the large scale racketeering scheme as the sui juris  i have a duty to report to the principle with any knowledge of fraud or wrong doing as i have first hand knowledge of the violations   commited by  ***********************;   ***** Hartong *************************;***************** agents of ************************* chevy  if you have any further questions for me plz use  the mailing address provided in the affidavits if you would like to settle avoiding all liabiltiy in the matter you let me know in writing  otherwise i will see you and all partys involed  in the united states district court for my remedy  you can have fun explaining  why in the proper court  with original jurisdiction of you stance on the matter at hand in good faith  with clean hands with the anc good luck  

  
  Regards,
  
  ***************************