Business ProfileforBob Caldwell Chrysler Jeep Dodge Ram

This shop does not treat young women fairly.After purchasing my vehicle with this dealership,I have had nothing but problems.After a few months I noticed a coolant leak.When they examined the vehicle,they determined that the head gasket and water pump needed to be replaced.They also replaced the ignition coil & changed the oil.This work took over a month to complete - during this time,I was borrowing vehicles to get back and forth to work, used my warranty for a loaner vehicle and the dealership covered additional time as the work took some time. It took constant badgering and calling to get updates on my vehicle.After finally getting a manager involved,I was informed that the tech who had been working on my vehicle kept calling off and no one else was working on my car in his absence.A few months later, I noticed oil under my car. I took the car to valvoline for an oil change. After a few months, I saw that i was still leaking oil and took the car back to the dealership.The dealership accused me of not getting regular oil changes and suggested that Valvoline didn't change the oil filter when they changed the oil. They did another oil change.Just a few weeks later, the oil pressure light came on.I went to a local mechanic shop that has worked on my previous vehicles.The local shop found that the ignition coil was being held together with a zip tie,that the oil leak was coming from a sensor and said the water pump is not working as it should.I reached back out to the dealership.I called multiple times over several days and never received a call back.I finally just went in and asked for a manager.The only one available was the sales manager who couldn't really do anything but listen.I did get a call after that,at which time the manager wouldn't let me speak without interrupting me,he was quick to dismiss any complaint I had and seemed ready to blame anyone but his own shop. He informed me that none of the techs who worked with my vehicle still work for the dealership.

Heavily confused as both Service manager and general manager (myself ) had spoken to you multiple times in the last few days and offered to look at your vehicle for free despite being out of repair, manufacture, and service contract coverage. Just so we are on the same page, this vehicle was sold February 2022 and last serviced April of 2023 and more 15,000 miles ago. The area of the vehicle in which you mentioned a zip tie was not a product of Caldwell nor an area that we had worked on. If you have further questions, please reach out to Bill L (service director) or myself (Justin Harmon) and we are happy to help. -Justin Harmon (General Manager)