Customer ReviewsforBob Caldwell Chrysler Jeep Dodge Ram

This shop does not treat young women fairly.After purchasing my vehicle with this dealership,I have had nothing but problems.After a few months I noticed a coolant leak.When they examined the vehicle,they determined that the head gasket and water pump needed to be replaced.They also replaced the ignition coil & changed the oil.This work took over a month to complete - during this time,I was borrowing vehicles to get back and forth to work, used my warranty for a loaner vehicle and the dealership covered additional time as the work took some time. It took constant badgering and calling to get updates on my vehicle.After finally getting a manager involved,I was informed that the tech who had been working on my vehicle kept calling off and no one else was working on my car in his absence.A few months later, I noticed oil under my car. I took the car to valvoline for an oil change. After a few months, I saw that i was still leaking oil and took the car back to the dealership.The dealership accused me of not getting regular oil changes and suggested that Valvoline didn't change the oil filter when they changed the oil. They did another oil change.Just a few weeks later, the oil pressure light came on.I went to a local mechanic shop that has worked on my previous vehicles.The local shop found that the ignition coil was being held together with a zip tie,that the oil leak was coming from a sensor and said the water pump is not working as it should.I reached back out to the dealership.I called multiple times over several days and never received a call back.I finally just went in and asked for a manager.The only one available was the sales manager who couldn't really do anything but listen.I did get a call after that,at which time the manager wouldn't let me speak without interrupting me,he was quick to dismiss any complaint I had and seemed ready to blame anyone but his own shop. He informed me that none of the techs who worked with my vehicle still work for the dealership.

Heavily confused as both Service manager and general manager (myself ) had spoken to you multiple times in the last few days and offered to look at your vehicle for free despite being out of repair, manufacture, and service contract coverage. Just so we are on the same page, this vehicle was sold February 2022 and last serviced April of 2023 and more 15,000 miles ago. The area of the vehicle in which you mentioned a zip tie was not a product of Caldwell nor an area that we had worked on. If you have further questions, please reach out to Bill L (service director) or myself (Justin Harmon) and we are happy to help. -Justin Harmon (General Manager)

Recently inquired about a vehicle listed on the website, one of two identical vehicles that were both priced at the same. I was interested at the listed price but after getting the paperwork drawn up noticed they were asking significantly more. When I asked about this they "looked into it" and claimed the website price was a mistake. This seems like a good way to drum up business by being misleading.

Very sorry for any miscommunication. I would be happy to look into this but need some additional details to ensure that our staff was handling the situation appropriately. I can be reached directly at ###-###-#### or ***************************. Thank you for the feedback. -****** ****** (General Manager)

**** was great to work with and the whole experience was pretty seamless! Glad we found this car dealership - been to others that were way less helpful. Highly recommend Bob Caldwell CJDR.

Really appreciate that you took the time to leave a review Ashley. Happy to hear the visit was worth your while and Dino represented the company well. Thank you for the opportunity to earn your business! -Justin Harmon (General Manager)

Really appreciate that you took the time to leave a review Ashley. Happy to hear the visit was worth your while and Dino represented the company well. Thank you for the opportunity to earn your business! -Justin Harmon (General Manager)

Leased an SUV in November, the process was seamless. They even stayed past the closing time to finish the transaction. I received an email in March saying it’s time for maintenance so I brought my car in. This is the first time I went to this service department. The staff is courteous and respectful. The waiting areas are small but I liked that there is a space where you can quietly work with your laptop. There’s free coffee and some refreshments too. I only had the tires rotated and oil change so the wait wasn’t too long. I’ll come here again definitely. I have no complaints.

Thank you Ms. Brown and very pleased the experience from sales to service was to your liking. Really appreciate you taking the time to provide feedback! -Justin Harmon (General Manager)

On October 14th the Bob Caldwell service team did an oil change for my 2019 Dodge Challenger. The next day, 10/15, while I was on the highway driving to my parents home, my engine heat shield came loose and began dragging underneath the vehicle. Since I was closer to my parents I continued driving. On that Monday, 10/17 my car was towed to a AAA service location where the heat shield had to be replaced. AAA advised that two of the bolts were missing. When I contacted the Bob Caldwell service manager, he indicated that sometimes bolts are not tightened well enough or could even get broken by over tightening. He would investigate and follow-up. He stated that the likely outcome would be they would send me a check. Additionally, he requested the service bill from AAA, which I sent him via email. The last time I heard my the Bob Caldwell service manager he said, "I'm still checking into it." That was nearly a month ago. Bob Caldwell service manager did not keep his word and they clearly do not care about the level of service they provide. Everyone I met with was nice and courteous. However, standing up and BEING ACCOUNTABLE for your MISTAKES is critical if you are going to be a REPUTABLE business. It is my opinion that BOB CALDWELL SERVICE is NOT conducting business IN A REPUTABLE WAY. I would not recommend giving them your business.

Very sorry for the inconvenience ***************** and I am happy to get involved. I can be reached at ************ or **************************************************** My name is *************************, I am the General manager. I work 7-6 Monday through- Friday and 8-2 Saturday. If I'm not immediately available, I will be sure to call you back (or email) promptly to handle your issue. Thank you and sorry again for the issue.