Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Moving and Storage Companies

All American Moving, Storage And Delivery of Columbus
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gathered a quote for moving our entire house from All American Moving (aka Mathis Moving) I specified in the quote some unique or hard to move items, one of them being my very large and difficult to move OXEFIT workout machine that I paid about 10k for and its new. They assured me they could move it. The house we are moving into is larger and easier to move into than our old one was to move out of. So the day of the move came, I was going from house to house and wasnt present for the move a good portion, my wife tried to answer the movers questions the best she could. They moved the OXEFIT out of the old house and put a large hold in the ceiling. They then moved our items into the new house. When I arrived home from cleaning the old house the movers were gone. They had left my OXEFIT in the garage instead of moving it into the house like I paid for it to be. The OXEFIT is supposed to be in a climate controlled environment not the garage. They had items stacked on it as well. So I contacted the company and voiced my displeasure with the damage as well as how they treated my equipment and didnt fulfill the contract. Someone reached out and did get someone to fix the damaged ceiling and told me someone else would get a hold of me about my equipment. They never did I reached out more through email and still no response at all. This is very frustrating. I measured the entryway into the new house and the route to where it was supposed to have gone showing it would fit. I took a video of it and sent it to them, still no response! Before the move I also sent them an email with the moving instructions.

    Business Response

    Date: 09/09/2025

    This issue not being addressed timely was the result of a change in leadership in our dispatch department.  We are currently in communication with Mr. ***** to get a crew out to his home to relocate the machine to its desired location.  I will update this complaint once issue is resolved.

    Customer Answer

    Date: 09/09/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    ***** *****

All American Moving, Storage And Delivery of Columbus is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

More InformationWhy choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.