Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Branch Insurance has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforBranch Insurance

            Insurance Agency
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.86/5stars

            Average of 80 Customer Reviews

            Customer Complaints

            51 complaints closed in last 3 years

            27 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/27/2019

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Home, Auto, Renters & Umbrella insurance. Offers insurance bundling.

            Products & Services

            Auto insurance
            Bundled Home & Auto Insurance
            Home insurance
            Renters insurance
            Umbrella insurance

            Business Details

            BBB File Opened:
            8/5/2019
            Years in Business:
            5
            Business Started:
            7/16/2018
            Business Started Locally:
            3/1/2019
            Business Incorporated:
            12/28/2017
            Accredited Since:
            8/27/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Branch
            • Branch Financial, Inc.
            • Branch Insurance, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            9:00 AM - 5:30 PM
            Su:
            Closed
            Business Management
            • Mr. Stephen Lekas, CEO/Co-Founder
            • Mr. Charlie Wendland, Head of Claims
            • Mrs. Elizabeth Boyden, Content and Community Specialist
            • Mr. Dan Spiegel, VP Head of Marketing
            • Mrs. Melanie Irvin, VP, Head of Legal & Government Affairs
            • Ms. Kristi Wilson, Director of Member Support
            • Arleen McDonald, Compliance Manager
            Contact Information

            Principal

            • Mr. Stephen Lekas, CEO/Co-Founder
            • Mrs. Elizabeth Boyden, Content and Community Specialist

            Customer Contact

            • Arleen McDonald, Compliance Manager
            Additional Contact Information

            Email Addresses

            Customer Complaints

            51 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            This company was paid on January the 15th by my mortgage company. I'll call they cancel the insurance policy on January 20,2024. The company said I would get a check in 3 days here it's is February 12,2024 and no check. How is this company able to hold up your refund check from cancellation of your homeowners insurance.
            Read More

            Customer Reviews

            80 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Susan C.

            1 star

            03/18/2024

            I wish I could give 0 stars. Terrible business!!! Do not use this company for your insurance needs!! They lure you in with great low rates then nearly triple that within a couple of years, even if you have NO claims! We cancelled and went with a better lower rate company and now I am having trouble getting my refund checks from them!! Unacceptable! I am telling anyone and everyone I know to stay away from Branch Insurance!

            Branch Insurance Response

            03/25/2024

            Susan, we sincerely apologize for the system error that prevented your refunds from being processed. Both refunds have been issued at this time, and we expect you to receive them within the next week. At Branch, we aim to provide affordable rates for our members, but it's important to note that the insurance industry is influenced by various factors, including inflation, which has a significant impact on the cost of covering claims. In order to maintain the financial stability of our community and ensure we can fulfill our commitment to our members, periodic rate adjustments are sometimes necessary. We want to assure you that these adjustments are not made lightly, and they reflect our dedication to ensuring we have the resources to support our members when they need us most. Despite attempts to contact you by phone, we were unsuccessful. We're here to assist you further, should you wish to discuss your concerns. We are sorry to see you leave, but we thank you for being a member of the Branch community.

            Local BBB

            BBB of Central Ohio

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.