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            Business ProfilePlanet Fitness

            Fitness Center

            Contact Information

            2582 Sawmill Place Blvd

            Columbus, OH 43235-3912

            Visit Website
            (614) 591-9505

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Fitness Center

            Products & Services

            Fitness Center

            Business Details

            Location of This Business
            2582 Sawmill Place Blvd, Columbus, OH 43235-3912
            BBB File Opened:
            9/9/2020
            Years in Business:
            6
            Business Started:
            1/8/2018
            Business Management
            • Mr. Sam Farthing, Manager
            Contact Information

            Customer Contact

            • Mr. Sam Farthing, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/20/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            On October 19th 2023 I was charged double after manually paying my planet fitness bill on their app. I’ll be attaching a photo of both charges as it shows two different times for the same price in the same day. I called the establishment repeatedly, I was told that a “GM” would call me by 10 AM to issue me a refund, I gave it until 11AM to give time to clock and settle in. At 11 AM I was told the GM still had not arrived, so I waited an additional two hours. At 1 PM I called again and was told the the GM had just left the building. The obviously without calling me back. I believe that was on purpose as this particular planet fitness is NEVER busy at any time of the day.
            Read 6 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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