Business ProfileforCycleBar Easton

The General Manager at this location is horrific. I have been a customer at ********************** in **** for 3 months. I have seen more and more broke equipment. Policy for rides are to sign up on the app schedule and get an assigned bike. You check in for that assigned bike. Most recently, I had scheduled a ride. I checked in to find someone else - a non-paying customer on my bike. Rather than disrupt that person, I asked for another bike. When the staff FINALLY got around to helping me, they gave me a broken bike. By that time, class was a half over so I gave up. Was I frustrated? Absolutely!! When I complained, however, I was blamed for being frustrated. I was told I didn't matter and did not deserve respect. The General Manager, ********, tried to make me feel guilty, blamed me for the incident and accused me of throwing a work out bar wnever happened. I put the work out bar down in the holder where they go when I left. it fell over and made a loud thud. They are heavy and yes they make a sound. The lack of respect and even common courtesy is horrible. Situations like this happen and, when they do, people in charge should try to rectify the situation and most certainly apologize to the customer. ******** only wanted to blame and accuse me. As well her accusations were slanderous. It would have been much better to handle the situation maturely and as a business. There have been problems since day 1 which shows the incompetency of the staff. I couldn't even schedule a ride for over a week because the staff had none of my information correct except of course my credit card which they made sure they could ****!! Honestly without my correct address etc., I don't know how they could ****. Then shoes which to have been ordered for me were never ordered. It took 3 asks and 2.5 months.Again, things happen but a business should never attack a customer when a customer has been inconvenienced or blame the customer for faults and actions of the business.

We are choosing to reply to Ms. ****** review as we are greatly disappointed in the entire situation. Ms. **** joined Cyclebar on 12/28/21. Upon booking a free class with us potential new members create a profile online. They provide their email address and their contact information. Her login information was incorrect as she had provided an old email address when creating her profile. We do not enter this info. This is done by the potential member. This email was from a previous employer and Ms. **** was very upset that this occurred. Ms. ****** first class was completed on 1/3/22 as we had resolved the issue immediately. We did apologize for any inconvenience that this created for her although it was not an error on the part of our staff. At that time, she was so upset she wanted to cancel her membership only based on the few day delay in booking her classes. After discussion with her, she decided to remain a member of our studio. Ms. **** obtained an injury (not from Cyclebar) and came in to discuss the possibility of her being able to continue her membership. We assured her that we are there to support her and she could attend classes as normal and do what she could just to stay active. I mention this only to provide more information leading up to the incident in which this review was submitted. From the very beginning we made sure Ms. **** felt supported by our entire staff as we do with every single member of our studio. Ms. **** has since then completed 36 classes and has never had any complaints with our equipment or with our staff. We take tremendous pride in making sure every single member feels welcomed and successful in our studio. We consider our members part of our family. In response to the situation where someone was on her reserved bike. We do have an app that we use for our members to reserve specific bikes. Ms. **** entered the class as the class had already begun. We allow members up to 5 minutes after start time to arrive. When she noticed her bike was taken, she left the class and came to the front desk to request help. We immediately assigned her a new bike, which was directly in front of the bike she had reserved. We had a newer rider mistakenly take Ms. ****** bike. If Ms. **** would have arrived before the class had begun we would have been able to make adjustments for her to get her reserved bike. We did not want to stop the class and disrupt all members and Ms. **** responded as if this was ok. A few minutes after she accepted her new bike assignment, Ms. **** came out of the class and was very upset. I approached her to see how I could make it better for her. She would not make complete sentences to me and told me this was a waste of her time. I assured her I could get this remedied in 5 seconds if she would just accept my help. She states the bike was broken, however because class had already started, it was dark. As she attempted to adjust the seat on the bike, she couldn't get the pin that holds it into place accurately. This bike has been inspected and is in fact not broken. It was simply dark and harder to see, as class had started. Ms. **** made a scene in the studio and threw the arm bar that we use (which weighs 6 lbs) against the wall. We do have this incident on camera. We filled out an incident report immediately and this is also on file. This was witnessed by the entire class, to include the instructor. We were unaware at that time of this occurrence until a member mentioned it as she left. She said it was a reminder to her own self to not sweat the small stuff. Ms. **** refused assistance from the instructor and nearly brought her to tears with her behavior. As Ms. **** was leaving the studio, she yelled to the 2 managers at the front desk to "go to hell". Ms. **** then sent a very inappropriate email in which we then responded that we are cancelling her membership effective immediately and that she is no longer welcome at any of our Cyclebar locations. We provide a safe place for our members to achieve not only their fitness goals but to have a positive community in which they find support. Ms. ****** actions were not only dangerous but will not be tolerated by our team.

Most all of the information given in there reply but the business is false and much of it slanderous. As for the issue with the account information at the beginning of my membership, I have emails to prove my position. The current I have is the one which I had used to set up my account. ***************************** who was the associate at Cycle Bar Easton who set up my account had old information from years ago and which did not even align with any of the information I had given for the current membership. Again, emails can prove this. I never once threatened cancellation or became very upset. These are all false and slanderous statements. Additionally as to my injury, never was it insinuated or implied or even mentioned in my review. Rather CycleBar Easton is just mentioning to make it seem as if they were at all concerned which they weren't. This has nothing to do with my review and should not even have been mentioned. The mentioning of it just shows how Cycle Bar tries to divert attention from their incompetence and failures.I have had complaints with equipment including quite recently when I had to move from one bike to another as the assigned bike was broke. I did seek assistance on this occasion as I could not tell what other bike might be available.I entered the class at the very beginning when instructions were still being given as did two other members of the class. It was well before 5 minutes of the class had even occurred. When I saw my bike was taken already - which should never happen - I was the one who went out to seek assistance rather than disrupt the class. I was the one respecting the rest of the class. I was the one not wanting to stop the class. The process for any new member is for an associate to walk through the process of check in with that new member and note that there was an assigned bike. If the associates had done this as they should, the bike to which I was assigned would never had been given to someone else and this who incident would never happened. The bike was given was not the one directly in front of the one to which I had been assigned but rather in the second right next to the wall. I went to set it up. I noticed the s**** in the part holding on the seat was completely out and in the dark, I could not get it back in. The staff is to ensure all bikes are in proper working order. That bike should never have been left that way. If the staff had done their job, that part would have been as it should have been. I did not make a scene in the studio nor did I throw any weight bar - particularly no 6 lb bar as all I ever use Is a 4 lb bar. What I did do was drop the bar into the holder where the bars to go at the end of class. As there were no other bars in that holder, the bar slipped sideways and fell down making a loud noise. No bar was ever thrown. Interesting how they note they have this on camera as no class could ever be filmed without notifying the class members and getting specific approval from those members for each and every to be filmed. That is never required and thus there is no way an alleged incident could be filmed. As well, it was so dark in the room and as my back was to the rest of room when I was placing the bar, nothing could have been seen. When I came out, I was making full statements and said I was leaving because the bike was broken - I couldn't fix it - and the class was already quite well under way. I was frustrated as this incident should never have happened had the staff done their jobs appropriately. As I was leaving, one of the staff members snickered and said in a very sarcastic and rude way "I love you" which then prompted my comment which was not yelled but rather stated more for myself as I walked out the door.My emails regarding to the General Manager at the close were never inappropriate. Rather the response to me from CycleBar were inappropriate with the initial email stating I was to blame and that I did not matter as much as other customers. The implication in the email was that, while should respect others, there was no need to respect me.. As well, I am the one who requested my membership be cancelled immediately which is seen in the emails. There were no actions by me which could have been considered dangerous in any way. Rather, the fact I was given a bike which was not completely in working order could have been dangerous to me. Additionally, again, emails can witness my points and prove the slanderous and fabricated comments by CycleBar. I was the one who requested my membership be cancelled because I wanted a place to work out where I could rely on being able to do so and in an environment where I could be respected and valued as any other paying client. The rudeness and the outright lies off the General Manager in her email absolutely gave no ability for me to ever feel comfortable going to CycleBar again. All of that has been validated by the slanderous comments and lies made in the response to my review.