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Collections Agencies

Capital Recovery Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    This ticket is not mine.

    This company has required my husband to spend quite a bit of time due to this error.

    When I received the letter I told him I had no idea what it was and wanted it fixed immediately. He called Capital to ask. He was told it was a parking ticket on 1/31/2025. He asked for more information on the ticket in question and was told the license was hard to read, but it did that it was a white ****** Corolla. Well this set off an alarm because my car is a black Camry. He was told he would need to call ****************************** to get it resolved.

    Upon calling the court and after 3 return calls from them and a lot of time spent he was told the ticket was actually from ******************. We have never been to ******************.

    On 1/31/25 I was in *************** at **************** caring for my granddaughter at 7:00am. Speaking to the University Heights Police he was told the number was hard to read but it was definitely a white Corolla and could be either JJR or JTR. Further investigation shows there is a white ****** Corolla licensed in ****. I have attached an image of my black Camry JJR5014 and the information on the Corolla license *******. So close, but not me.

    Next we sent a certified mail with all of the information to Capital on 5/4/25.

    On 5/6 it was not accepted. The post office said they were told to forward it. Now the *********** has no idea where it is.

    Images of my Camry, license plate *******, the white Corolla with license ******* registered in **** and the certified mail receipt with the **** tracking number are attached. Upon calling Capital back he became very upset at not getting a proper response, raised his voice and got hung up on.

    So now he has over 10 hours in this pursuit of getting this fixed. His family has a prominent Business Law firm in ************* and if Capital does not resolve this and send an apology by mail to me, our next step will be to use his family's firm. And that will be for restitution as well.

    Business Response

    Date: 05/15/2025

    Good Afternoon BBB and ******* ****, 

    Thank you for the opportunity to correct our records.  Upon sharing your letter with ********************** it was determined the placement we received with your name was incorrect.  We have closed the account with our office, ************** Parking has corrected their records and you will receive no further communication regarding this matter.  

    I sincerely apologize for your time involved attempting to resolve this matter.  It must have been very frustrating for you and your husband and for that I am truly sorry.  I can't imagine what happened at the post office.  Our mailing address is **********************************  I personally pick up our company mail each day and sign for certified letters routinely.  It is not our procedure to return, refuse or forward letters addressed to our company but I can't begin to speak for the post office and what possibly went awry.  I am sorry for the additional hassle and expense only to receive what sounds like a break down in protocol.  

    Capital Recovery Systems, Inc. is a third-party debt collection agency working on behalf of many courts in ****, ******* and surrounding areas.  It is never our intention to cause complaints and I completely appreciate the opportunity to handle this situation once and for all.  

    Sincerely, 

    ******* *******-**********

    Director of Operations

    ***************** 

     

    Customer Answer

    Date: 05/17/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    I sincerely appreciate the apology for what my husband was put through.

    Regards,

    ******* ****

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from this company about a debt that I do not owe. We called the court that they say this debt is from and they do not have records of my name, nor is it on my credit report.

    Customer Answer

    Date: 02/12/2025

    Provided full name 

    Business Response

    Date: 02/12/2025

    Dear BBB and **** *****, 

    Capital Recovery Systems, Inc. is a third-party debt collection agency collecting on behalf of many courts in **** and surrounding states.  Looking at our records, we do not have your name in our collection software and the phone number you provided has now been removed from our system.  All calls and texts have now ceased to the cell phone provided and you will no longer hear from us.  

    I apologize for the inconvenience.  It is never our intention to contact the wrong party.  

    Sincerely, 

    ****** *******-**********

    Director of Operations 

     

    Customer Answer

    Date: 02/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    **** *****

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I have a block on my registration for a ticket I paid already thru you guys I have the receipt. ******* Is the invoice number

    Business Response

    Date: 06/20/2024

    Good afternoon BBB and ***************************, 

    Thank you, ****************** for providing the receipt.  We posted the payment here on 2/20/2023 and forwarded it to our client and as you will see from the docket it was posted on their end as well.  I would suggest contacting the court to see what might be holding up your registration block or contacting the BMV.  Capital Recovery Systems, Inc. (CRSI) sent payment to the court and it was entered on their end on 2/21/2023,  I hope that helps!  

    Good luck to you. 

    **************************************************

    Director of Operations

     

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from this cooperation in regards to debt personal cash USA. Which, I have never used ever. Also is not on my credit. As a debt collector. I owe that claim they sent a letter 45 days ago. This a scam they called me twice on 06/18/2024. Spoke with a rep named ****** Wouldn't tell me who they represented and wouldn't tell me nothing and refused to send letter.

    Business Response

    Date: 06/18/2024

    Good morning BBB and ***************************, 

    ***************************, you have contacted the wrong company.  We are not personal cash ****  Capital Recovery Systems, *** is a third-party debt collection agency collecting on behalf of courts.  We represent many courts around **** and other states.  We contact only phone numbers in our collection software and the number provided does not exist.  If you have the phone number from the person who contacted you then you should be able to ****** it to find its owner.  Keep in mind there are more than one Capital Recovery Systems.   

    Good luck to you.

    **************************************************

    Director of Operations

  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never done business with this company. They keep calling and telling me of missed court dates of numerous cities in my area. Harassment charges will be filed, if the calls continue. They can't give me proof of anything and nothing has ever been mailed to me!

    Business Response

    Date: 04/30/2024

    Good afternoon BBB and ***** *****, 

    Capital Recovery Systems, Inc is a third-party debt collection agency working on behalf of courts in many states.  The telephone number you provided was attached to a different defendant and as such has been statused as invalid and will no longer be dialed.  We appreciate the opportunity to review our information and correct.  It is never our intention to cause complaints.  

    Enjoy the Spring season!

    ******* ******************

    Director of Operations

  • Initial Complaint

    Date:03/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received multiple text message requesting payment for a debt that I do not owe. The messages contain no details other than a random account number and a balance owed. I would like to be removed from their system.

    Business Response

    Date: 04/01/2024

    Hello BBB and Mr. ************, 

    This is Capital Recovery Systems, Inc, (CRSI) Debt Collector.  We collect debt owed to courts in Ohio and surrounding states.  We were not looking for you at the phone number you provided and as such, have made your phone number invalid so it will not be sent additional text messages.  Thank you for bringing the error to our attention and I'm sorry to have added to your day.  It is never our intention to contact the wrong party nor to cause complaints.  

    Enjoy the rest of the season!  

    ****** ******************

    Director of Operations

     

    Customer Answer

    Date: 04/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I accept the business's response to resolve this complaint.



    Regards,



    David ************

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receiver a text that I'm welcomed to receive a debt payment from CSRI. I don't owe any debt and wish they remove my name and contact information from their scam list.

    Business Response

    Date: 03/18/2024

    Good morning BBB and ******* ****, 

    This is Capital Recovery Systems, Inc. (CRSI) collection agency.  We collect primarily for courts around the country.  I looked in our collection software but the phone number ###-###-#### does not exist so you will not receive another text from us.  Replying "STOP" to any text from CRSI will cease all text communications.  We do not have the name ******* **** in collections either so it must have been a wrong number and I apologize for the trouble. 

    Thank you for the opportunity to improve our procedures and take care of this matter as swiftly as possible.  

    Sincerely, 

    ******* ****************** 

    Customer Answer

    Date: 03/18/2024

    I accept the business's response to resolve this complaint.



    Regards,



    ******* ****

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me a bill with a collections notice stating that if I did not notify the office within 30 days it would be taken to court. When I contacted the number it immediately tried to sell me health insurance and would not stop attempting to sell the health insurance. As well as a medical emergency device. This company used an intimidation tactic sending a collections notice to get me to contact them so they could try to sell me something stating that they were a collections company.

    Business Response

    Date: 02/02/2024

    Good Afternoon BBB and ****** ******, 

    This is Capital Recovery Systems, Inc.  We are a third-party debt collection agency primarily for Courts in Ohio and surrounding states.  Your attachment shows that you received the first notice from us on behalf of our client **** **** ******  The notice is advising you of your Miranda Rights wherein you have 30 days to dispute the debt or ask for validation of the same.  

    I tested the telephone numbers listed on the letter with my personal cell phone and had no trouble getting through but I have had issues before with contacting other companies at times.  I assure you we are not a health insurance agency nor are we interested in selling insurance and I'm sorry that your call was cross-circuited with a different company.  If you continue to have the same issue you can either contact Peru City Court directly; access their website to review your accounts; or, text us to the number: ***** and in the message type OPTIONS.  Alternative phone numbers are:  ###-###-#### or ###-###-####.  Our customer service representatives in our collection department will be glad to help you.   

    I'm sorry this has happened to you and upset you to the point of a BBB complaint.  It is never our intention to cause complaints.  Please give us the opportunity to help you by using one of the above options and we will try to answer all of your questions about the **** **** ******  

    Thanks and have a great weekend. 

    ****** ******************

  • Initial Complaint

    Date:01/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from capitol recovery system on 12.5.23 saying that an account has been created for my debt & that I owe to ****** ********* *****; these fees were paid in full on 11.22.23 - I have record of this transaction, as does ****** ********* ****** This ‘debt’ is not valid.

    Business Response

    Date: 01/04/2024

    Good morning BBB and ****** ******** 

    Thank you for sending the receipt from ****** ********* *****.  We checked with the court and confirmed this case is paid in full.  It was a timing issue from the date you paid at the court to the placement date in our office.  We have updated our records and no further communication will be made to you in this matter.  

    Again, thank you for taking the time to include a receipt.  It is never our intention to cause complaints and we apologize for the inconvenience.  

    Enjoy the New Year!

    ******* ******************

    ***************** 

    Customer Answer

    Date: 01/04/2024

    I accept the business's response to resolve this complaint.


    Regards,



    ****** *******

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receive text messages about a supposed debt.
    I called CRSI.
    November 24 2023. The debt was for a ***** ******, which I am not.
    Called again on November 27 about another text message.
    Was told that the phone number I used would be removed.
    December 28,and 29.
    I haved receive the same text messages.
    I am not ***** ******!
    Either he gave a false phone number, or someone inputted a wrong phone number!
    I want the phone number removed from the file for ***** ******.

    Business Response

    Date: 01/02/2024

    Good morning BBB and **** ****, 

    Happy New Year to you!  

    Upon review of the cell phone number ###-###-#### and it has been rendered INVALID and you will not receive additional text messages from Capital Recovery Systems, Inc. (CRSI).  I appreciate you bringing the error to our attention and allowing us the opportunity to correct our mistake.  It is never our intention to create complaints by contacting the wrong party.  

    Thank you, 

    ******* ******************

    Director of Operations ***************** 

     

    Customer Answer

    Date: 01/04/2024

    I accept the business's response to resolve this complaint.


    Regards,



    **** ****

Capital Recovery Systems, Inc. is BBB Accredited.

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