Reviews
This profile includes reviews for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 377 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJusten E
Date: 08/05/2025
1 starHuntington bank falsely advertises a functional ATM at the ********** location in ************, **, when in reality the machine rarely works. The manager would not even come out of his office to take my complaint, and the employees will not answer the phone despite multiple calls and voicemails. I would NEVER bank with Huntington again, and this branch should just close themselves down if they're unwilling to do their jobs.
The Huntington National Bank
Date: 08/07/2025
We are in receipt of your comments and we will be in contact shortly.Review fromJessica B
Date: 07/23/2025
1 starIf I could give this business 0 stars I would. This business is horrible to deal with. I have been contacted by them multiple times saying that we owed money on our car loan because somehow we were behind on a payment. After talking with someone back at the end of June I thought everything was figured out. I get a call last week (7.15.25) saying that we were, yet again behind. I tried to speak to a supervisor in which I was told many reasons as to why a supervisor was not available and that I would be put into a ** for someone to call me within ***** hours. It has now been over a week and I have yet to hear from someone. I have. Contacted them multiple times to ask about speaking to one in which no one is available and then they tell me that someone had tried to contact me but that I didnt answer so I have to sit in the ** again. Its amazing how I have their number saved and am getting the calls to come through when theyre calling about us owing them money but I am not getting the supervisor calls and have to sit in the ** yet again.Almost every *** I have dealt with has been anything but pleasant. Almost every ***resentative has had nonchalant attitudes and have given me the cold shoulder vs trying to help connect me with a supervisor. A supervisor that was teaming one ***resentative on 7.16.25 could send her a message to relay to me that was anything but relevant to my call and definitely uncalled for yet no supervisor has called to talk with me yet. I was told some misinformation back from my conversation with them in June and just wanted to follow up with a supervisor to inform them that what I was told should not have been relayed if it wasnt the truth. At this rate I dont think supervisors exist here. Horrible business. Will NEVER work with them for ANY reason in the future.The Huntington National Bank
Date: 07/24/2025
We are in receipt of your comments and we will be in contact shortly.Review fromHeather F
Date: 07/14/2025
1 starIve been a customer for years using my SSDI direct deposit to my Huntington account the first 6-9 months of hoping to qualify for their standby cash loan. Since I have only a ********** monthly deposit this borrow option is necessary for my unexpected expenses having a baby at home but I never qualify no matter how much money I tried to put in. What theyre doing now is beyond false advertising and I am warning everyone DO NOT open any accounts with them if you are disabled on a monthly income like me because they will not stand by their word to make available your mobile deposit that I uploaded on 7/10/2025. It says on their website that if you are a new customer within 39 days your money will be available by the 2nd business day and longer customers like myself should get immediate availability. Well they are holding my deposit from me and will not give me any explanation. Even after I told them this was an emergency funded loan that I deposited for an emergency. They are ruining my credit again getting my utilities shut off because I trusted they would not keep my emergency funds from me! This is an outrage having a disability and a one year old to care for they sure now how to make anyone in hardship WAY worse! Ive used a lots of other good and not so good banks but this bank exceeds them all with how many times they bend their word on every banking benefit if you are someone like me. Worst experience EVER!!!The Huntington National Bank
Date: 07/15/2025
We are in receipt of your comments and we will be in contact shortly.Review fromHannah M
Date: 07/14/2025
1 starHorrible horrible bank. I have been trying so many different ways to get my money out of this bank after they acquired a credit union I previously used and they make it impossible with no explanation I am so frustrated how is this legalThe Huntington National Bank
Date: 07/15/2025
We are in receipt of your comments and we will be in contact shortly.Review fromChelsey F
Date: 07/10/2025
1 starRefused to release funds through a check deposited. I've been with them since 2011 and never had an issue, now I really need that funding to go through and they refuse to release it.. taking my money somewhere else.The Huntington National Bank
Date: 07/11/2025
We are in receipt of your comments and we will be in contact shortly.Review fromTYWANA H
Date: 07/05/2025
1 starClosed my account, can't get access to my account when I call customer services, LIES and more LIES Online banking is a joke Switching to another bank, I am so done with this Bank.The Huntington National Bank
Date: 07/07/2025
We are in receipt of your comments and we will be in contact shortly.Review fromErin Nicole W
Date: 07/03/2025
1 starWalked in twice on two occasions to open a checking account in the ******************** and was told they could not accommodate me both times. They say they require appointments to open checking accounts and they had none available both days! I went to a different bank. Bad business. Who doesnt let someone come in off the streets and spend money in their business????? Im just so appalled.The Huntington National Bank
Date: 07/07/2025
We are in receipt of your comments and we will be in contact shortly.Review fromJohn M
Date: 07/01/2025
1 starPreviously made a complaint about Huntington. They called of course to try to appease me, the failed naturally. Allow customers to spend their own money end of story. Do not give me a debit card and then block transactions!! Do not lie and say you care about me. When they reach out to you wanting to resolve the situation lie to me or pretend to know what you are talking about. I even told them to do some research and call me back the next day haha. When dealing with trash do not expect much.The Huntington National Bank
Date: 07/02/2025
We are in receipt of your comments and we will be in contact
shortly.Review fromcandace p
Date: 06/30/2025
1 starOn June 16, 2025, I deposited my paycheck via mobile deposit into my Huntington Bank checking account. This check was issued by my employer as my regular wages. The following day, June 17, 2025, I discovered that my account had been placed on hold without any prior notice, warning, or explanation.
On June 18, 2025, my account was completely closed by Huntington Bank. To date — June 30, 2025 — I have not received my paycheck funds, no written or verbal explanation has been provided, and my attempts to reach customer service have resulted in vague or no answers. The paycheck funds that were legally deposited into my account have not been returnedThe Huntington National Bank
Date: 07/02/2025
We are in receipt of your comments and we will be in contact
shortly.Review fromChuck F
Date: 06/25/2025
1 starHuntington bank is the worst that I and my elderly parents have ever dealt with- EVER!!!
Other than the local girls who work in the local branch, the terms “customer service” at the main office in Columbus OH are just lip service and have no meaning!
After being victimized by fraud in excess of $4300, we filed the complaint with Huntington and sent all detailed documents including the Police Report for the Fraud, copies of emails and invoices for the fraudulent transaction and bank forms. First after weeks the bank denied having the documents that were sent (even after verification a couple of times). Then finally replaced the funds “temporarily” while “investigating”. Copies of requested documentation was emailed and provided to them by the branch many times over 3 months only to have the bank take back the funds and close the “case”.
It’s bad enough to fight the criminal fraud, but for Huntington to act like they “investigate” anything is a scam! The “investigator” would never talk to us annd they obviously couldn’t investigate anything even when handed the details on a platter! They have been proven to be inept, incompetent and don’t care about customers.
We are now relying on the State Police to file Felony charges on the merchant to try to eventually get restitution. We are now looking to take our accounts and Mortgage loan elsewhere from Huntington.
Save yourself the headaches and save your money and take it ANYWHERE ELSE EXCEPT HUNTINGTON!!! They should be out of business! Why would they be insured and not help us!? We are now seeking a “Bad Faith” claim against Huntington.
There are many complaints here for a reason!
I like others would leave a “0” for rating but the system don’t allow that!The Huntington National Bank
Date: 06/26/2025
We are in receipt of your comments and we will be in contact shortly.Chuck F
Date: 07/01/2025
The Huntington Bank main office did nothing to help us as customers from the bait and switch fraud from an online merchant. They ran us around for 3 months then took sides with the fraudulent merchant ****** **** ***** in Illinois. There is a reason ****** has an F rating on the BBB complaint website and Huntington sided with them to wash their hands of the problem. They have tools like insurance to protect customers and fight Fraud, but choose not to. Huntington also deserves an F rating. The merchant used our bank card for an unauthorized transaction with a 3rd party to complete the fraudulent transaction and Huntington did NOTHING to help protect us as customers. This is Bad Faith with Huntington and we will not be ignored. Legal advice is being sought.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.