ComplaintsforThe Huntington National Bank

Bank

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
03/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was awarded social security disability benefits on Feb 13th. Social security sent me a check from the treasury department on Feb 29th. I received the check in the mail on March 11th, 2024. On Tuesday March 12th, I brought the check into huntington to deposit it into my checking account. The teller advised there would be a 5 day hold on the check. Well a day later on March 13th I noticed my account was locked online so I called Huntington and they stated that they were ending their relationship with me and that one the check cleared huntington would send me a check. Well I went back into the branch and spoke with a manager who stated she would call on March 19th when the check would clear and see if I can get a cashier's check. I went into the branch again on March 19th and the manager called and the fraud department us holding my check for 1 to 2 business days to verify it. They will not tell me anything and it's a treasury check. I have .y letter from social security stating my disability reward. I don't see how they are able to hold on yo MY money. No one is helping me please help me
Business response
03/19/2024
The Huntington National Bank
Customer Advocacy Team ******
**** *** **** ********* **** *****

March 19, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: 21453940
      Huntington Case #: 01614701

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding **** ********-********, which we received on March 19, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Initial Complaint
03/11/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bank deleted an account that they reassured me would be available to capture my SSDI check. One click of a button has wreaked havoc on my life. It’s now 12 days since they said “the check is in the mail “. On the 8th, I received a letter saying the check is in the mail. Wouldn’t it have made sense to just include the check?I am accruing multiple late fees, my apartment is threatening to begin the eviction process, my insurance is being cancelled. The ripple effect. I am significantly handicapped. My $2500 means nothing to them, but is everything to me. I can’t even buy groceries. They aren’t doing anything to rectify this situation. I can’t even comprehend what is happening.
Business response
03/12/2024
The Huntington National Bank
Customer Advocacy Team ******
**** *** **** ********* ** *****

March 12, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215

Re: BBB Case #: ********
Huntington Case #: ********

Dear ********* **********,

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on March 12,
2024, for review. Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Team
Huntington National Bank
Initial Complaint
03/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have unauthorized purchases from on my account since 2/9/2024 from out of country and marketing charges! I did not authorized to move my money from my savings account and my money has been transferring slowly into my checking. Then there were tons of unauthorized charges taking money from my checking account slowly from only fans, ****** charges and OF marketing-inbound telemarketing charges. I notified Huntington Bank, and they will not help me figure this out. I believe the security system with Huntington Bank may have been breached otherwise I do not know how someone was able to get an hold of my account info and got into my savings account and transferred my money from savings to checking account. Charges on my checking account were directly taken from my bank account, other charges were taken using my debit card. Please help me get my money back!
Business response
03/11/2024
3/11/2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: ********
      Huntington Case #: ********
Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** *****, which we received on March 6, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Sao ***** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to *** ***** by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Initial Complaint
02/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Called the banks customer banking after hours support number at ###-###-#### because my Huntington debit card would not work on cash app. The personal banker disabled my debit card and went to send me a replacement debit card but because I recently received a new cell phone and cell number she could not send me a replacement card. I requested the card be reactivated since I still had it but she said I would have to go into a bank. Why even have a customer service phone number for after hours support if they can’t support customers after hours. Now I have no debit cards.
Business response
03/01/2024
The Huntington National Bank
Customer Advocacy Team ******
**** *** **** ********* ** *****
March 1, 2024
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* L *******, which we received on March 1,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Customer response
03/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:
They did not offer any help. I still had to go into the bank because of their mistake. I strongly feel due to my previous relationship with this banks former manager I am actively being singled out. Rest assured once my checks have been used up I will close this account.
Regards,

******* *******
Initial Complaint
02/23/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Reference # ******** Huntington bank I thought I purchase concert tickets 1/19/2024 in the amount of $323.74. These funds were taken from my account. I never received a confirmation number, a receipt or the tickets. I filed a fraud claim with Huntington after multiple attempts to reach *** (an app) I used to purchase the tickets I never received. I had to use a chat feature and not one agent could locate my order. I was given multiple phone numbers to contact as each stated the purchase was through *** marketplace (a reseller) when calling the numbers provided those agents were unable to locate my order the phone number on my Huntington statement was also for ***.. when I tried to call that number they were unable to locate my order. When I called Huntington fraud dept, they provided me a disputes email to send information . I sent screenshots of my chat, communications, a copy of the transaction, stated multiple times that I did not receive a receipt/ conf # .. I received written communication from Huntington requesting the same information, that I had emailed them & sent again . Huntington mailed letter claiming that they didnt receive the docs that was requested so they had concluded their research, and did not find any evidence an error had occurred. An error did occur, money was taken from my account without providing me with what I thought I had purchased. Huntington Bank has failed in this investigation. I do not believe Huntington bank did any investigation, and I would like proof of their investigation. I do not believe Huntington bank acknowledged the emails that I sent to them at their request. This should have been opened and closed. The phone number provided by them Huntington Bank for this transaction is clearly printed on my bank statement again provided by Huntington Bank that phone number is unable to locate an order or a transaction for what Huntington Bank allowed. All attachments here were sent to Huntington bank via card disputes email
Business response
02/23/2024
The Huntington National Bank
Customer Advocacy Team- ******
** *** **** ********* ** *****
February 23, 2024
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *******, which we received on February 22, 2024, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ******* ******* promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ******* ******* by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National Bank
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Attempted to transfer money between my personal Huntington account and my personal Chase account on 2/14. On 2/21, I looked to see what the status of transfer was as $20,000 was not received by my Chase account. In the online banking portal, I can see that Huntington bank had stopped the transfer and suspended my previously connected Chase account. I chatted with Customer Service Agent ***** who told me that I needed to physically go to a branch to verify my account. I told her I live in Texas and there are no branches nearby, she said she could not help and told me to call Online Banking Services. I called Huntington and was on a call for over an hour transferred between 3 agents, finally landing with Brent who was a "supervisor" who told me to fly to from Texas to Colorado in order to re-verify my account in order to re-connect my bank accounts. He also said my other option was bill pay however I told him that the 20K was deducted from my Huntington account but clearly never made it to Chase. So my 20K is being held by Huntington in limbo somewhere. He claims the money should be bank in my account by Friday 2/23. Filing a complaint here to make sure I get my money bank. I would also like to know 1) why this happened 2) options for fixing this that don't involve a flight and hotel stay in another state
Business response
02/26/2024
The Huntington National Bank Customer Advocacy Team ****** **** *** **** ********* **** ***** 2/7/2024 BETTER BUSINESS BUREAU 1169 DUBLIN RD. COLUMBUS OH 43215 Re: BBB Case #: 21328376 Huntington Case #: 01599360Dear ********* **********: Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ***, which we received on February 21, 2024, for review. Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact Olivia *** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** *** by telephone and/or written communication. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Customer response
02/29/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21328376

I am rejecting this response because: They called me and left a message. I called them back and no one has replied. My 20K is still missing in limbo. This is unacceptable. If my transferred was stopped please at least return the money to my account (see attached showing they deducted the 20K from my account and stopped transfer but 20K was never returned).

Regards,

****** ***
Initial Complaint
02/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My customer rep ****** ******* has ignored my emails and calls, I have left several voicemails and sent several emails. Please can someone help me. I’ve also sent several emails and left voicemails on ****** ********** phone as well. I’ve also faxed my documents to ****** as well. I have been homeless for a little over a month and really really need assistance some help and someone to talk to. I’m planning to apply for mortgage, and the missed payment on my record could hurt my ability to qualify. I truly believe that it doesn’t reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payments.
Business response
02/22/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
Columbus, Ohio 43216

February 20, 2024

Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:

Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in
response to the complaint you forwarded to us regarding ***** ****-*******, which we
received on February 20, 2024 for review.

Please accept this correspondence as our confirmation that we have completed a thorough review
of this matter and have contacted ***** ****-******* via written correspondence to provide
our response.

If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Customer response
02/23/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because: they never called me

Regards,

***** ****
Initial Complaint
02/13/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, My name is ***** ******** I have been a member I believe over 3 yrs. My personal account number is ***********.
I went to the Easton branch at **** ***** ******** **** Columbus, Oh ***** 12/28/2023 and deposited $1902.00 in cash. I went to the parking lot to make a payment over the phone and sat there until the payment was made. Which the company says they received the payment.
It wasn’t until weeks later I found out the money was returned and not sure why or why I didn’t receive a call stating the money was returned. After checking my account the money was not there. I spoke to **** at the Stoneridge Branch he informed me that my money was withdrawn that same day after my deposit. He was the first person to point out this fraud on my account.
I NEVER withdrew my money. In fact I deposited the funds just to make a payment. I called the contact center 1/29/2024 and filed a dispute case number **************. She informed me that it is a different type of fraud case where the cameras would need to be checked. I know for a fact that every branch has cameras and you can indeed check the cameras and show I never withdrew the funds.
I called the dispute department 2/11/2024 and was told to handle the dispute in the branch. How can I handle the matter with the branch if the branch is not showing any effort into where my funds went. I went to the branch 2/12/2024 and still no answers. They told me they couldn’t find my dispute and it was too many numbers.
I got that dispute number from the contact center. It seems to me that something fraudulent is going on at that Easton branch. There is a withdrawal slip image that I never withdrew. I demand for the cameras to be reviewed on 12/28/2023 around 11:43am and my money be returned. Look forward to hearing back from you swiftly.
Thank you.
***** ******** President/CEO
Family First Transportation LLC
###-###-####
Customer response
02/14/2024

*********** <***********@gmail.com>
Attachments
Tue, Feb 13, 3:48 PM (16 hours ago)
to disputeresolution

Please see added document below, it says I withdrew by a check and I NEVER withdrew by a check nor did I withdraw after I deposited the $1902. I deposited the funds so I could make a payment right after. I walked straight out the bank and sat in the parking lot for about an hour until the payment went through. I’ve asked them to look at the cameras and they still haven’t.

Also, if they are saying it was withdrawn where did all my cash go they NEVER gave it to me so why is it not back into the account?

Business response
02/15/2024
The Huntington National Bank
Customer Advocacy Team ******
**** *** **** ********* **** *****

2/15/2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: ********
      Huntington Case #: ********

Dear Catherine **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ********, which we received on February 13, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ***** ******** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ***** ******** by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Initial Complaint
02/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I took out a money market with the Huntington Bank branch in **********, ***** on Dec. 1, 2023 The rate was for 5.50% APY 5.64% for 6 months. The first statement I had for this money market rate was for 4.86% which was incorrect. I contacted the ********** branch person who helped me open it. (******* *********). She corrected the interest amount and sent me a sheet with an adjustment in interest. I received the second money market statement with the wrong rate again of 5.05%. I called the customer service and spoke to ******** about this on 1/26 for quite a while as I was put on hold for long periods of times. She said I had the 5.50%. I asked to have two new corrected statements but never got them. Something is terribly wrong with the statement department that they keep making mistakes like this.
Business response
02/06/2024
The Huntington National Bank
Customer Advocacy Team ******
**** *** **** ********* **** *****

February 6, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: ********
      Huntington Case #: ********

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on February 6, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Initial Complaint
02/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My car was totaled on September 10, 2023. I contacted the insurance company, GAP insurance, and Huntington Bank (lein holder). They told me they could help bring my monthly payments through to January 2024, by reallocation of what I had already paid. Now they are telling me that the interest still owed on the vehicle is equal to the principle left on the vehicle. After waiting over a week for them to apply the GAP check to my account, while they are compounding interest daily, as they sat on the check that was in their possession for 5 days. They had the check and still emailed me I was past due more money than they claim I still owe. The check wasn't applied until I called to inquire about it.
Every person I spoke to told me something different and said I owed a different amount than the last person. If they had told me reallocating the funds was going to bury me in unpaid interest, I would have never agreed to do it. If they had documented the unpaid interest anywhere, my GAP policy would have paid it out. They told me they were helping me. Now they're telling me I owe them another $500 over and above the insurance and GAP payouts, because of hidden, completely undisclosed, and totally unreported interest fees.
I have yet to receive any documentation that details the calculation or addition of interest to the account. I want to see the interest charges, as they were assessed to the account, in documentation, if I'm expected to pay it. How can my monthly statement NEVER include any interest? This is the most dishonest and unethical business practice. Now they are charging me interest on interest while they submit a ticket and I wait for them to call me back about it. How is that acceptable? They could wait as long as they want and just keep adding interest while they ignore me. I need to see the interest detailed out in writing.
Business response
02/07/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
Columbus, Ohio 43216

February 5, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: ********
      Huntington Case #: ********

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** ******, which we received on February 5, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Customer response
02/07/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because: this is Huntington Bank's way to sweep all of this right under the rug. I will be following up with BBB in writing as this letter details. I'm not letting this go. Please keep the case open. As of now, they have called to tell me they're aware of my complaint with you and that's as far as they've gotten. They still have not contacted me about my ticket to dispute the interest charges that they have applied to my account. They are billing me interest on interest daily and have not followed up in the 4 business days since the ticket was supposed to have been opened.
Regards,

******** ******

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookie Preferences

Necessary Cookies

Functional Cookies

Performance Cookies

Marketing Cookies

Find a Location

ComplaintsforThe Huntington National Bank

Need to file a complaint?

Complaint Details

Showing all complaints

Filter by

Initial Complaint

Business response

Initial Complaint

Business response

Initial Complaint

Business response

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Initial Complaint

Business response

Customer response

Initial Complaint

Business response

Customer response

Initial Complaint

Customer response

Business response

Initial Complaint

Business response

Initial Complaint

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Business response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary