Business ProfileforMotorcars Toyota

I own a 2009 Camry that's in relatively good shape for its age and low mileage. As any older car, it requires regular wear and tear maintenance. I recently took it to Motorcars Toyota in Cleveland Hts. and they replaced the Alternator, valve gasket, spark plugs, and a few other related parts. 3 weeks later the car starts running rough, vibrating and on the loud side. I take it back to them to check that the work they just did to the tune of $1500 was all in check and they tell me a heat shield is loose and needs to be reattached for another $300. I pick up the car and it's louder than it was and the brake light was out. Drove right back and the extremely rude service rep who took over for the girl we initial spoke with, got in my face accusing me of misrepresenting the problem to begin with. We never even talked to this guy about the car and he became defensive immediately. It was a reaction dishonest people have when they are caught. After this altercation, he supposedly had his service people inspect the car (again) to come back with nothing is wrong with it. He said if we weren't happy with the repair they would undo the work they did to reattach the heat shield and refund my money. I don't believe they did any work, if anything they removed a heat shield which would explain why it's louder. I have no way to confirm this so I am at their mercy and out another $300. This place is a rip off, I found them to be dishonest years ago as well but we thought we'd give them a second chance, after being advised to use certified Toyota for repairs. That was a mistake. The service rep also tried to blame the noise on after-market parts on older repairs, yet they used an after-market alternator when they did the recent work. My goal with this post is to warn others about this dealership. They are dishonest, obviously management runs it this way and trains its staff to work in this manner. It's a shame really. Motorcars is untrustworthy to say the very least.