Reviews

This profile includes reviews for Enbridge Gas Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enbridge Gas Ohio has 5 locations, listed below.

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  Enbridge Gas Ohio

  PO Box 5759 Cleveland, OH 44101-0759

  
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  Enbridge Gas Ohio

  1201 E 55th St Cleveland, OH 44103-1028

  
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  Dominion East Ohio

  323 Springside Dr, Akron, OH 44333

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  Dominion East Ohio

  150 S Jackson St Lima, OH 45801

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  Dominion East Ohio

  2100 Eastwood Ave Akron, OH 44305

Review Details

• Review fromFrank M

  Date: 05/28/2025

  1 star
  Turned my service off at 12:45 pm and I immediately corrected their billing error in which they gave me the phone run around for hours to which they then tell me they aren't going to reconnect me today because they have so many shut offs to do they don't have time even though the technician stated he would return if payment was resolved not to mention I had no idea there was even an issue. Then they schedule reconnection the next day between 8AM AND MIDNIGHT! MIDNIGHT! REALLY! What a joke of a business model. And Tequilla the manager I spoke with was about the most unprofessional call agent I've ever dealt with in all my years. Its hard to believe we have no other choice in natural gas service but totally explains how they act.

• Review fromDoug D

  Date: 04/08/2025

  1 star
  These jokers can't even get there website up in Ohio to allow us to make a payment. Then won't waive late fee when payment crosses the threshold. No concern for the customer. Absolutely trash.

• Review fromTheresa H

  Date: 04/02/2025

  1 star
  Absolute worst utility company that I have worked with. Switched to them when I moved in November and have had nothing but problems with ZERO resolutions. Its a shame because we literally have no where else to get our gas from so we are stuck! If I could give no stars I would.

• Review fromJoseph A

  Date: 02/11/2025

  1 star
  Bought Dominion Gas Been a cluster ******* since wasted a lot of my valuable time trying to get things strightened out, I should bill them
  Did not nee the 1860 characters remaining just 2 words They Suck.

• Review fromMarianne W

  Date: 02/04/2025

  1 star
  Same old crappy service as Dominion. Nothing has changed. They act like they're FBI. It's ridiculous the process they put you through to speak with anyone. The owner of my company wrote a letter back in Sept 2024 to add me to the contact list. I confirmed the email address it was sent to is correct. Of course no one responded from the company an of course I am still not on the contact list. Another example of the complete lack of logic and customer service in this day and time.

• Review fromMark J

  Date: 12/19/2024

  1 star
  Gas was shutoff without notice prior to shutoff and without a notice on the door after shutoff. I only knew of the shutoff because my security cameras caught it. The shutoff was due to an inspection I never received notice of. I only. I called to get the inspection for the next day. After the scheduled inspection time passed and no technician showed up, I called and was told no inspection was scheduled. Without heat for second day in December

• Review fromSonya E

  Date: 12/03/2024

  1 star
  I've been trying to get ahold of them for days. Finally got through yesterday after a 2 hour wait. Took the guy 30 minutes just to turn service on for one home. In the middle of the next order, he kept saying the address didn't exist and hung up on me. He asked me to spell every word I say multiple times and still couldn't get it right. I'm currently on hold with a guy who has such a strong accent, I can't understand a word he is saying. No idea why I'm on hold or what the hold up is. I always though Dominion had the worst customer service, but this is far worse. I have many units I need to turn service on or off and can't reach anyone that speaks English and/or is competent.

• Review fromLuann M

  Date: 11/13/2024

  1 star
  I don't know what is going on with them but since switching to them from Dominion my father gets invoices only every other time. I've called and spoken with two people they said they would send me the previous invoices for our file and we've received nothing so once again I'm going to have to call them and sit on hold forever waiting to speak to someone

• Review fromJulia J

  Date: 10/30/2024

  1 star
  Do NOT use their landlord reversion form option. It is so hard to get out. I sold my rental property, called to end the account. They said they can not end it because it will automatically come back to my name, due to the landlord reversion form I previously submitted. The 1st staff submitted the request to cancel that reversion, and told me to call back several days later to make sure it is canceled. I did, and the 2nd staff said that request is not enough, I need to fill out a form and submit in writing. The form is supposed to be available online from my account, but when I asked how to find it, she didn't have a clue. She would mail it to me. Ok, after getting off the phone, I googled that form and found it, called back to verify it was the correct form. The 3rd staff said I could email the form, and check back two days later to verify. I did, and the 4th staff said it actually needs 5 days to process, and she had no way to verify if my email is received or not. I said I want to file a complain to her supervisor, and she said it will take 1hr to 1.5hr wait on phone, and I would get the same answer. How terrible their service is! Each staff is telling me a different thing, and I need to pay the gas bill while I do not own the property.

• Review fromDebbie C

  Date: 10/24/2024

  1 star
  Had a bill that was due on October 4th, paid on time. Just received ANOTHER bill that is due on October 31. How does a Company get paid TWICE in one month?? What kind of a racket is Enbridge??? Dominion was NOTHING like this!! Are there other Companies we can use for Gas in the Akron area BESIDES Enbridge???