Reviews

This profile includes reviews for Cleveland Clinic Foundation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cleveland Clinic Foundation has 55 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cleveland Clinic Foundation

  9500 Euclid Ave Cleveland, OH 44195-0001

  
• 

  Cleveland Clinic Foundation

  16215 Madison Ave Lakewood, OH 44107-5618

  
• 

  Cleveland Clinic Foundation

  551 E Washington St Chagrin Falls, OH 44022-4403

  
• 

  Cleveland Clinic Foundation

  325 Center St Chardon, OH 44024-1184

  
• 

  Cleveland Clinic Foundation

  8254 Mayfield Rd Ste 4 Chesterland, OH 44026-2562

  

Review Details

• Review fromSheldon

  Date: 12/15/2025

  1 star
  My wife was stung multiple times when she ran over a bees' nest in the ground while cutting grass. Two days later she went to the REMOVEDat REMOVED, as some of the stings appeared to be infected. She was seen by a physician's assistant who looked at the stings and wrote her a prescription. We received a bill for $1, REMOVED. $139.00 for the facility charge...and $937.00 from REMOVED. I am fine with the facility charge...but $937.00 for the service is outrages-five minutes of diagnosis and write one prescription. We've contacted Cleveland Clinic billing numerous times and keep getting a run around told that the charge for the coded service is correct. My wife does not have insurance...so they offer a payment plan or ask if we want to see if we qualify for financial aid. I don't want either. I can pay cash, but I'm not going to accept such a huge charge for what little was done. I had one person in billing tell me that "Cleveland Clinic is a research hospital and therefore their doctors change more" - no kidding.We've been going to this REMOVEDsince it opened probably thirty years ago, and the service has sure slipped since it was acquired by Cleveland Clinic. And they marked her up as a new patient.I'll gladly pay the $139.00 facility charge...I will never pay the $937.00. I need them to send me a reasonable bill for the PA's service. Makes you wonder why insurance cost so much. People who are treated at a Cleveland Clinic site need to check their billing to assure their insurance companies aren't getting overcharged.Cleveland Clinic is totally out of touch with its patient's needs...just going through the motions of actual service. None of the customer service people actually listen. They just keep offering options I don't want or need. Just charge a reasonable amount.

• Review fromJoal W

  Date: 11/19/2025

  1 star
  Cleveland Clinic Cardiology Staff at Euclid Ave at the hospital said the cash sale price was $65 for calcium scan instead of processing through my insurance. But I was charged $95. They need to honor their cash price after I drove across the city of Cleveland to Lutheran facility to get this test. The finance department stated that staff and other employees promises will not be honored, which is an ethical and legal issue. Very disappointed with Cleveland Clinic!

• Review fromGregory A

  Date: 10/23/2025

  1 star
  Hypertension Second Opinion Clinic Failure:
  Its sloppy opinion has nothing actionable and is devoid of references to key clinical records from xxxxxx xxxxxx Hospital that I offered to have released.
  It would have significantly impacted the final document. Having (or using, I can’t quite tell which is the case) the kidney test records would have freed the copious attention given to my kidneys and renal function, and that exciting new kidney surgery I don’t need. That lost time and space could have been spent on something relevant to me. You know, the patient.
  Nothing is recommended I haven't taken before and had side effects that outweigh positive effects. Why didn't anyone ask? Didn’t really matter given all the energy directed at taking more drugs that provide no clinical benefit and multiple side effects. I documented all of this information.
  No consideration is given to ACE inhibitors or ARBs. REMOVED is not the only ARB and both types of drugs are great for kidneys! What gives? Why or why not ACE or ARBs? Where is the opinion in this “second opinion.”
  After a fantastic experience with the second neurosurgery opinion last year, this experience is profoundly disappointing on every. single. level.
  This opinion reads lazy and/or uncaring.
  Money and time wasted.
  REMOVED 

• Review fromJanaki V

  Date: 09/25/2025

  1 star
  I had an orthopedic appointment on April 16 of this year. The doctor told me I would benefit from a cortisone injection to my knee and administered it in his office. The appointment lasted at most 10 minutes. I got a bill to pay $2,311 out of pocket for that visit, and one of the line items was a charge of $1,220. I called my insurer, Anthem, and found out that this line item is coded as a "Facility Charge." On my itemized bill, this charge is labeled "Treatment or Observation Room." There is a separate "Facility Charge" line item for $139. I called the Cleveland Clinic billing dept, sent a message via MyChart, and emailed ombudsman to review the bill and remove/reduce this charge, but to no avail.
  I called the billing dept to pay the bill and told them I am disputing this $1220 line item. I told them I wanted to pay for the remainder of the bill minus this line item, in addition to new charges for an unrelated appointment. I was clear that I did not want my payment applied towards this additional facility fee of $1,220. In fact, they applied my payment toward this disputed charge, and have now sent me to a collection agency for charges of $675.47 related to my later, unrelated appointments.
  A surprise out-of-pocket bill for $2,311 for a 10-minute appointment that includes a $1,220 "Treatment or Observation Room" fee in addition to a named "Facility Charge" seems completely exorbitant, unethical, and unfair. Moreover, CCF has not followed my instructions to apply my payments to other undisputed charges, and instead has sent me collections for these charges, which I paid. They have been completely unhelpful and have stonewalled me at every turn. Now I still have knee pain, hours of time on hold on the phone with them that I can't get back, a collection agency to contend with, and no progress at all on resolving this outrageous bill.

• Review fromBarb B

  Date: 09/11/2025

  1 star
  The World Headquarters of the Cleveland Clinic does not provide a method of receiving medical images via REMOVED 
  They use REMOVED. REMOVEDleft 35 plus years of images 750 feet from my door. I am unable to retrieve the images due to disability.
  CCF does not refund the money paid for the two CDs.
  Star rating of one is due to this particular issue.

• Review fromLAWRENCE H

  Date: 08/26/2025

  1 star
  This medical group and their billing system is definitely disingenuous and possibly fraudulent. In the past they have applied payment of medical expenses for specific services to other billings that are from other doctors and there was a legitimate dispute. Once they apply payment to the wrong invoices, those records disappear from the customers view and then the company is looking for full payment on the bills they have not yet been paid for and they have in effect overcharged you and ignore any attempt from the customer to resolve the error. Recently they instituted a policy of collecting a patients copay at time of service. This is fine but after being informed there was no copay from the insurance company and they acknowledge as much they will not even recorgnize that they took that money from me despite my showing them the charge. This is outright incompetence or worse, theft. If you can find medical outside of this group, it would be in your interest to do so. I ahve seen massive complaints about all kinds of things. I am removing them from my providers going forward.

• Review fromJacqueline W

  Date: 08/15/2025

  1 star
  I had to go with a new family doctor this year due to health insurance. This doctor ordered several unnecessary tests for vitamin deficiencies once I told her I took vitamins B & D. When I inquired with this doctor as to why these blood tests were even ordered, she admitted she ordered them in error and they were unnecessary. She recommended I reach out to the Cleveland Clinic Ombudsman REMOVED). After much wasted time, the end result was the Billing & Ombudsman's offices refused to remove billing charges despite the doctor's request. I also find it difficult to get timely appointments or find a family physician which is accepting new patients.

• Review fromZachery T

  Date: 07/08/2025

  1 star
  They diagnosed me incorrectly and I went home still REMOVEDup then has to see a dermatologist.

• Review fromMike E

  Date: 05/15/2025

  1 star
  Received an April invoice and timely paid in full several hundred dollars. Received a May invoice showing a short payment of $100. Verified with bank that full payment was withdrawn. When i call the customer representation said the difference was applied to another invoice that was never presented to me because it was late coming from another office. The invoice and amount were on neither the April or May invoices. No opportunity to verify against an EOB and i still have not been invoiced for the services they applied my payment. How are they allowed to do anything they want and just bury the customer in paperwork and on hold with no answers.

• Review fromMariana R

  Date: 04/29/2025

  1 star
  Before my appointment a patient advocate was supposed to coordinate with my insurance. She didn’t despite me and my insurance trying to reach her. I was not told until after my appointment that they couldn’t find my insurance. I was surprised with a $800 bill then worked for reimbursement with my insurance. I got $500 back after serval months. I was told an ombudsman would be a good resource, but instead she told me repeatedly that everything was my fault and that she wouldn’t help me. Finally after I thought this was done with they surprise me with another $50 bill, which they backdate almost a year, and send to collections. I didn’t find out about the bill until a collections person called me about it.