Reviews

Review Details

• Review fromLAURIE L

  Date: 08/29/2025

  1 star
  Protection Plan Services took advantage of me while I was emotionally suffering following the death of my husband 5 months ago, and I am still being harassed to this day. I called ******* to notify them that my husband had died, and to have our plan revised. Right away someone picked up my call. I explained my situation; the woman offered condolences and said, “Before I transfer you to another department, I want to offer you this protection plan”, I declined several times, but her persistent nudging made me cave, and I agreed to the 3 year promotion, then my call was transferred to ******* service Rep. As directed, I brought a death certificate to the nearest ******* center. I asked about the Protection Plan and was told, “That’s not us, and it’s a third party, nothing to do with us. I felt violated. I contacted my bank; they assured me that the Protection Plan would be cancelled as I requested. However, I continue to get text messages looking for money. I was intimidated with a phone call yesterday I was told if I did not provide a credit card number at that moment, then I would be reported to a collection agency and my credit score would be affected. I need this aggravation to stop!

  Protection Plan Center

  Date: 09/02/2025

  First and foremost, we want to extend our sincere condolences for your loss. We are truly sorry you’ve had to navigate this situation during such a difficult and emotional time.
  We have reviewed your account and can confirm that it was cancelled promptly upon receiving your email request, and all outstanding charges have been voided. You will not receive any further communications or billing related to this service.
  We would also like to clarify that Protection Plan Center is an inbound call center only  we do not make outbound calls. The service in question was initiated during a call that you placed and was enrolled only after your confirmation. That said, we understand that timing and circumstances may have made the situation feel pressured, and we regret any discomfort it may have caused.
  Our goal is never to create added stress, especially for someone experiencing loss. We take your feedback seriously and will use it to ensure our representatives handle sensitive situations with the utmost care and compassion moving forward.
  If you have any further questions or concerns, please don’t hesitate to reach out to us directly at ************* ********** ********** ******* ******* ********** **** ******* *** 

• Review fromLynette T

  Date: 07/14/2025

  5 stars
  ******* ******
  The protection plan center really do have your covered I just received a discount and I’m very happy with that it goes a long way especially when the agent is very professional and pleasant this way everyone can have a great day.

• Review fromDAVID S

  Date: 04/28/2025

  1 star
  This company tries to scam older people calling claiming they owe on old protection plans. They should be ashamed of themselves for trying to prey on senor citizens! They have been calling my Dad everyday harassing him to try to get money out of him.

  Protection Plan Center

  Date: 04/29/2025

  Dear *** ********,
  Thank you for bringing this matter to our attention. We take all concerns seriously, especially those involving potential harassment or misrepresentation. We want to assure you that our company does not condone or engage in unethical practices, including targeting or pressuring senior citizens.
  If your father has received calls claiming to represent our company, there is a possibility these were made by third-party scammers misusing our name. We are currently reviewing our records and call logs to investigate this matter thoroughly. To help us take immediate action, please contact our customer support team at [insert direct phone number or email] with your father’s contact number or any details about the calls he received.
  We sincerely apologize for any distress caused and are committed to resolving this issue quickly and transparently.
  Sincerely,
  Customer Support Team
  PROTECTION PLAN CENTER

• Review fromStephenie E

  Date: 03/24/2025

  1 star
  I never took our this supposed protection plan. They must have gotten credit card information from my internet provider. They also said that i updated my information on a set of dates during which i was unavailable. They have been leaving text messages and flooding my email with ads for their service. When I called to resolve this, i explained that I did not take the protection plan, that i could not have updated any information on the dates they claim i did, and that, since I do not have own the equipment they are claiming i am insuring with them, it is illegal for me to insure it. After all of this, they say that they will not stop harassing me and will send my "outstanding balance" to collections.

• Review fromRoberta R

  Date: 12/28/2024

  1 star
  In November when there was an internet outage in our area, I called the ******* ******* ******* ****** (on my statement/bill) for assistance. After a few minutes of going through the automated process of getting tech support, a woman started talking to me about the ******* **** *******. I was no longer to call the ******* support phone number on my statement/bill but was to call the 800 numbers she gave me. I told her several times I was needing tech support, however, I wasn't able to move on until I spoke with her about the tech support she was offering. I actually thought I was talking with an ******* representative and that the tech support was changing or being outsourced. My husband and I contacted ******* ******* staff and found out that Plan Protection Center is NOT a part of ******** that we were scammed. ******* made it very clear that we don't need this service. That this was fraudulent activity. That the woman I spoke with was an "imposter" pretending to be a ******* representative. I was definitely taken advantage of. I am seeking a refund. If I don't get the refund I will take legal action. I am an intelligent, educated person who is not easily deceived, however, I was lied to and deceived that day. This was out right fraudulent activity.

  Protection Plan Center

  Date: 12/30/2024

  We're Sorry to Hear About Your Experience – Let Us Make It Right!
  Hello,
  We sincerely apologize for the inconvenience you've experienced with our Protection Plan Center, and we appreciate you bringing this matter to our attention. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
  To ensure we address your concerns promptly and effectively, we kindly ask you to reach out to our dedicated Customer Support Team. They are ready to assist you in resolving any issues, answering questions, and providing the support you need.
  Please contact us through one of the following methods:
  Customer Support Hotline: Call our toll-free hotline at (800)651-4748. Our team is available 8am-8pm eastern standard time to assist you.
  Email Support: Send us an email at ******************************** We aim to respond within 24 hours during regular business hours.
  Live Chat: Visit our website www.protectionplancenter.com and engage in a live chat with one of our representatives. This option allows for real-time assistance and quick resolution.
  When reaching out, please provide your telephone number you gave when placing the order to help us locate your file and address your concerns more efficiently.
  Again, we sincerely apologize for any frustration you've experienced, and we're committed to making things right. Your feedback is valuable to us, and we appreciate the opportunity to improve our services.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
  Best regards,
  Joe ******* Vice President
  Protection Plan Center, LLC.
  Toll free: (800)651-4748.
  Email: ******************************** 

• Review fromJeffrey B

  Date: 12/05/2024

  5 stars
  I noticed charges on my father's credit card and even though it's likely my father approved the charges, I explained my father's mental incapacitation and they listened. After looking into it, Ida from customer support credited back the protection plan charges for services not used after my father moved to a memory care facility. They have a process regarding refunds but they also listen and do the right thing.

• Review fromPamela N

  Date: 10/03/2024

  5 stars
  Love the plan Xfinity Protection plan is great they helpful with there pricing thanks protection plan and Xfinity 

• Review fromDavid V

  Date: 09/24/2024

  1 star
  This company managed to scam my mother out of some money and they won't refund it. My mother is 82 years old, has mild dementia, is very hard of hearing, and is on Social Security Disability. She can't afford anything this company has to offer nor does she want it or need it. I called this company and they were belligerent, rude, and they absolutely couldn't care less about my mothers situation.
  ZERO STARS

  Protection Plan Center

  Date: 09/26/2024

  Subject: We're Here to Assist
  Dear David,
  Thank you for bringing this matter to our attention. We’re truly sorry to hear about your mother’s experience, and we understand how distressing this situation is.
  We take concerns like yours very seriously, and we want to help resolve this. Please reach out to me directly at (**** ******** so we can investigate and address your concerns promptly.
  Your mother’s well-being is important to us, and we appreciate the opportunity to make things right.
  Sincerely,
  Joe ******* General Manager/ EVP
  Office* ************* ****** ****************************

• Review fromSuzanne J

  Date: 09/18/2024

  5 stars
  I was confused about coverage and representative, I think she said Ada, was very helpful to explain to me the benefits and coverage of the three year plan for my xfinity. I have not had to file a claim, but she explained to me that the fee for the three year coverage was what a one-time service call would be from xfinity coming inside home to work on equipment. Xfinity charges and we send Protection Plan the bill and they reimburse us, is what she explained to me. I was so glad to speak to a real person.

• Review fromBrian Y

  Date: 05/21/2024

  1 star
  I have been harassed by this company non stop. They are extremely rude and began swearing at me when I did not want to renew my subscription (that I didn't even know I had). Once I was hung up on for not renewing, I called back into the 800 number and was again talked down for asking to speak with a manager. I have asked this company on multiple occasions to put me on their do not call list yet I continue to receive threatening phone calls.
  
  After speaking with a manager (Ida) she confirmed that she sees the multiple requests in her system of me asking to be put on the do not call list, but she doesn't know why I continue to receive calls. She was going to review the call from her employee at 1:56 and escalate to her general manager. Ida went on to review my call from 4/22/24 when I also asked to be put on the do not call list. I simply asked that they do not call me any longer. The employees are beyond rude, and will immediately begin to argue with you and insult you when you do not want to participate in their scam.
  
  I advised Ida that I was reporting to the Better Business Bureau for harassment and threats.