Complaints

This profile includes complaints for Budget Dumpster LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Budget Dumpster LLC

  830 Canterbury Rd Cleveland, OH 44145-1403

  
• 

  Budget Dumpster

  771 Lindbergh Dr NE Apt 5113 Atlanta, GA 30324

• 

  Budget Dumpster

  E Martin Luther King Blvd Tampa, FL 33610

• 

  Budget Dumpster, LLC

  Omaha, NE 68106

• 

  Budget Dumpster

  212 Ohio Street Buffalo, NY 14204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Details
  On June 18, 2025, I made a payment of $380 to Budget Dumpster for a dumpster rental service. The transaction was completed using the method required by the company, and I have proof of payment available upon request.
  
  ***** *********** The dumpster was never delivered as scheduled or promised by Budget Dumpster.
  
  After reporting the failed delivery, I contacted the company and was assured that I would receive a full refund.
  
  Resolution Promised (and Not Delivered)
  Despite multiple follow-ups, I have not received any refund as of today. The company has not responded to my recent inquiries, and the lack of action has caused significant inconvenience.
  
  Desired Resolution
  Immediate full refund of $380 for the undelivered service.
  
  Supporting Documentation
  Payment confirmation for $380 (available upon request)
  
  Correspondence with Budget Dumpster regarding delivery failure and refund assurance (available upon request)
  
  Contact Information for Follow-Up
  Please advise on any further steps to resolve this matter or additional documentation required. I appreciate your assistance in holding Budget Dumpster accountable for these business practices.
  
  Thank you for your prompt attention to this complaint.

  

  Business Response

  Date: 08/05/2025

  We sincerely apologize that we were unable to deliver this customer's container. It's always our goal to provide a seamless rental and we regret we did not meet the mark. Our team has been in contact with this customer and provided proof of refund. We have attached that confirmation here as well. 

  Customer Answer

  Date: 08/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve placed multiple orders over the phone with this company for 30-yard dumpsters with empty and return service. Initially, the rentals included a 2-ton weight limit. Later, they offered me a discounted rate for being a repeat customer, which I appreciated. However, I didn’t realize they had quietly reduced the weight limit to just 1 ton until I received four separate invoices a month later—all showing significant overage charges.
  
  According to the invoices, each dumpster exceeded the 1-ton limit by 6 to 7 tons, resulting in hefty additional fees. No weight certificates were provided, and I find it hard to believe I was that far over the limit. It makes little sense to rent a large 30-yard dumpster that comes with the same minimal weight allowance as a much smaller 10-yard one.
  
  This company appears to lure customers in with low prices but includes only 1 ton of weight, regardless of dumpster size—which feels misleading and unfair.
  
  On top of that, they failed to deliver or pick up the dumpsters on schedule several times, which caused a lot of frustration.

  

  Business Response

  Date: 07/11/2025

  We appreciate this brought to our attention, and apologize for the experience the customer had with the recent rentals.

  We are genuinely sorry for the confusion, frustration, and inconvenience caused.
  It’s clear that we fell short of the expectations regarding communicating the updated weight limits and multiple service delays. We understand how important transparency and reliability are, especially when coordinating time-sensitive projects, and we regret not delivering on those expectations.

  As such, a manager on our team has worked directly with this customer to work out a payment plan. Once again, we apologize for the weight limit oversight and have confirmed the customer is satisfied with this resolution.

  Customer Answer

  Date: 07/28/2025

  Hi,
  
  Thank you for reaching out. The issue has been resolved and we are satisfied.
  
  Thank you,
  Ruidong 
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May/June, 2025, I ordered a 30-ton (large) dumpster for our house remodel, and I asked repeatedly that the driver call me when coming to the house so I can meet them there to help identify the delivery location and minimize the chance of property damage. The initial drop-off went smoothly -- the driver called me, I met them at the property, and nothing was damaged. However, the subsequent empty-and-return did not go well -- the driver did not call, and they ended up driving over our neighbors retaining wall. I noticed the damage the same day, and I reported the claim to Budget Dumpster. At that time, I reiterated the need to call me when making a pickup/delivery. However, a few days later, when the 2nd dumpster was picked up, they again did not call me and this time the pulled the Internet wire off the neighbors house. They are referring the initial retaining wall damage to a subcontractor (no word on the resolution), but they refuse to process the claim for the internet because they say the Internet company will fix this at no cost. Meanwhile, our neighbors went 1-1/2 days without Internet while working from home. I would like Budget Dumpster to reimburse our neighbor for lost work and to offer me a small credit to cover my time resolving this issue with the neighbor, but they refuse. We have paid about $1,400 for this service, and I would not recommend anyone use them for fear that, if there is a damage issue, they will claim they cannot guarantee the driver will call and will not work to make it right. I would Budget Dumpster to reimburse me $200 to cover the cost of the $100 gift card I gave to our neighbors and the time/energy I have put into making this right.

  

  Business Response

  Date: 06/17/2025

  We sincerely apologize for the property damage and resulting frustration to both customer and neighbor. While renting heavy equipment does come with inherent risk, we are sympathetic to the fact the customer feels this could have been avoided with a call. Our team is not required to give a courtesy call, and we make every effort to accommodate these requests; given the many stops our drivers make in a day this is sometimes not feasible. In an effort to make things right, we have issued refunds for the customer's overages, which meets his desired settlement.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a dumpster from this company and at the time of pick up it was only partially full and only contained shingles and miscellaneous items from our roof being reshingled. We were informed a week later that our dumpster contents weighed over 4.69 TONS. There is NO WAY that material weighed that much. They charged us
  $230 extra for an overage fee. We have video evidence that our dumpster only contained said materials and it was only partially full at the time of pick up. These people are scammers- they seem to pull this trick a lot. We emailed them to contest the charge, but they charged us any way, only providing a bill from the landfill with no identifying information and no proof that the contracted out drivers didn’t stop and fill up the dumpster before dropping it off.

  

  Business Response

  Date: 06/17/2025

  Our representatives rely on our customers to explain the scope of their project and the anticipated items being discarded. Even if a dumpster isn't overfilled by volume, heavy materials can quickly lead to higher than anticipated tonnage. In this case, the significant weight of many low-volume shingles caused the disposal to exceed the limit. Our website offers many helpful resources so our customers can best estimate the required tonnage for their project: ************************************************************************ Our goal is to only charge customers for the weight they use, and we are disappointed to hear the customer feels they were improperly advised. As a measure of customer service, we have issued a refund of this charge, and hope to have a more thorough discussion on weight estimates for their next project.

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 

  
  
  
  Regards,
  
  
  
  ****** ********
  
  
  
  

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Budget dumpster has charged me extra $195.00 for reasons beyond my control. I ordered a pick up on a friday april 12 2025.
  I was told earliest would be 4 days later on the 16 of April . It rained for a couple days and when driver came out and said ground is just to saturated for a pick up. Dumpster and area around the dumpster was free clean and clear of debris by the way. Budget dumpster hits me up with $195 bill saying it was a dry run and I had to pay for it. I can't control the weather why am I being charged $200. It was told someone has to foot the bill. So I'm being punished with a bill cuz they were unable to pick up their dumpster that I ordered 4 days prior and then. And then they want to wait until the day after it rains to come pick it up. I want my $195 back by the way they said I had three tons extra which was the water weight I'm sure inside a dumpster of some just two by fours from a demo of a house no block no nothing but you're going to hit me up another $200 which I'll eat that. I will never do business again with them and I've had to use them plenty of times in the past but never again.

  

  Business Response

  Date: 06/02/2025

  We sincerely apologize that this experience has frustrated a repeat customer. Our goal is always to make renting a dumpster as easy as possible and, in this instance, we feel we could have provided a better experience. A manager on our team has been in contact to address this issue and has provided a direct line for future rentals. We hope this provides an amicable solution for the customer and look forward to continuing to work with them.

  Customer Answer

  Date: 06/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response provided by the business regarding complaint ID ********* and I find the resolution is satisfactory. 
  
  
  
  Regards,
  
  
  
  ******** *****
  
  
  
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, apparently based out of Ohio, is a joke. They already once over charged me and paid it back. Then I got another $320 taken WITHOUT NOTICE a month after we did business. I got an email the same day they took it. They claim they have a statement from the dump site that there were four mattresses/box springs which would be $80 each. I did not put any in there. I don't what they did, but this isn't the first time they overcharged me. This business needs to stop taking extra money.

  

  Business Response

  Date: 05/16/2025

  This customer has been escalated with our team and taken care of. The desired settlement has been accomplished. 

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was about to order a dumpster with budget dumpster,but cancelled out the same minute because of their restrictions on what could be allowed on the dumpster.They charge my credit card $556.00 even after I cancelled the service. Text them twice and called them twice.
  Still no refund, that should have never been processed.

  

  Business Response

  Date: 05/02/2025

  We apologize for any frustration. As communicated to the customer directly, the refund has been processed. 

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to rent a dumpster. The driver arrived and began to place the dumpster in my driveway. He then called me and told me he was having trouble in that he wouldn’t have enough room to drop it without going into my neighbor’s yard. He then picked it back up and left. My driveway was significantly scratched and damaged in the process due to the condition of the dumpster. No protective material was used and the wheels were dirty and not rubber coated. The company claimed to complete an investigation without coming to see the damage. They claimed the damage resulted from my driveway being unable to support the weight of the dumpster.

  

  Business Response

  Date: 03/31/2025

  We sincerely apologize for the damage to the customer's property. Our drivers sometimes have to determine while onsite if a container is safe to place, and in this instance, it could not be placed. As a measure of customer service we have refunded this failed trip fee to the customer in hopes to rectify their experience. This results in a full refund for the customer.

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The driver should have made a decision prior to attempting to place the dumpster instead of starting to place it while damaging my property in the process and then deciding he couldn’t place it after all.  The company has had several reviews and complaints about damaging driveways and routinely takes a blame the customer approach. The response provided here is much different than that provided after the “investigation” they claim to have completed to improperly determine that the damage (a scratched up driveway) is due to my property being unable to hold the weight of their container. The driver said it’s was the condition of the wheels that caused my damage. 
  

  The full refund is the result of your company’s failure to provide the service. It does not begin to rectify the damage caused by the company’s neglige In the process.

  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Budget Dumpster to rent a 20 yard dumpster. A 20 yard dumpster is a BIG dumpster capable of carrying several tons. However in their fine print they put 1 ton which is was fine because I was only doing a small bath room and needed it for height clearance vs a 10yard dumpster. I had very thin paneling drywall a toilet. when the dumpster showed up one they did not put down any blocks to protect my driveway second it already had garbage in it. I HAVE VIDEO! everything was WET including; parts of a toilet, chicken legs, drywall, and a lot cement along the sides! I was going to say something but I just was so busy with life I did not think it was not a big deal as I was not going to need to fill that dumpster up. Man was I wrong. So I continued with my worked and filled only about 1/4 of the dumpster. Not even close to 2,000lbs maybe 500-900 MAX. This was end of December beginning of January. I took the extra steps of putting two tarps over the top of it to make sure no rain or snow got in. In my area we a little to know precipitation. the tarps kept everything dry. They picked up the dumpster and I thought it was over. Months later on March 13th 12:40 pm I get a call from ******* **** *elling me my Dumpsters weight was 2.69 TONS 1.69 over. I told him he is absolutely making this up or something else happened because there is no way what I added was that heavy. He then starts telling me about how the Earth is flat to some people. during the call he agreed to send me the dumpster receipt. It shows Gross weight and Tare weight. it does not show when the dumpsters weight when it was dropped off, was measured last, or time of pick up from customers house all very important to be missing in order to pull this scam. The are doing this to multiple customers based on the reviews.

  

  Business Response

  Date: 03/29/2025

  We apologize if there was debris present at the time of delivery. Unfortunately as our team is not on site to verify, we typically require a picture so we can provide adequate compensation. Our team has opened an investigation with our claims department and are waiting on a response from the customer about the reported damage. We understand it can be difficult to estimate the weight of debris and subsequently provided the weight ticket to the customer, which includes a time stamp of the emptying of the dumpster. While all proper protocols were followed and the overage is valid, we have issued a refund of this charge as a measure of good faith customer service.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  They refunded my money yesterday 3/31/25 but they are still lying. They are not waiting on my response I have sent them videos and pictures that's a load I'd garbage. I had called them multiple times and they would not work me at all. They didn’t want to refund my money until you guys contacted them. They were threatening my credit and going to send me to collections. I had no choice but to pay. They are predatory and if you look at many other reviewer ,(on this BBB site alone) have said the same thing about them! All they have to do is refund my money and under review of video and photo evidence say the customer was right. It's literally in the video!
  
  
  
  Regards,
  
  
  *** ******
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 04/08/2025

  Each customer's experience is thoroughly reviewed, recorded and rectified accordingly by a dedicated team. The fee was refunded to this particular customer, who explicitly requested such. We do not appreciate this customer's insulting claims regarding our business, especially given that this charge is valid. We consider this complaint resolved. 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23088320, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Budget dumpster the fact that it had to go this far. The fact you couldn't resolve this on your own. The fact that Multiple people had to take it this far should be insulting for any business. A you can clearly see they issued me a refund and don't wish to apologize for the harrasment and threats to my credit. I consider this matter closed and their BBB RATING SHOULD BE REVIEWED.
  
  
  
  Regards,
  
  
  
  Joe Mattes
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 3/14 I was scheduled to have a dumpster picked up from the address listed. After reading the terms of the agreement I ensured our driveway and property was free and clear for them to pick up the dumpster. However, that morning I found out that they attempted to pick up the dumpster because there was a car parked across the street of the home where the dumpster is located. This car being parked there is completely out of my control as the customer. They also sent me a picture showing plenty of space for the truck to pick up the dumpster, so part of me thinks it was an intentional denied pickup yo obtain the extra fee. Upon escalating the issues the company recommended I block off the roadway with cones to ensure the space is opened. After consulting that recommendation with local authorities, it was deemed illegal and not within my authority - this should not be a recommendation from the company. The company gives you a 12 hour time frame for pickup with no update on their arrival. Their expectation is for you to have a public roadway blocked off or sit in your personal vehicle in all the spots and move them when you see them arrive. However, they will not call you when they are on their way. This is one of the worst experiences I have ever had with any company in my entire life. To put the pressure and responsibility on the customer for things that are completely out of their control is horrible business practice and should be investigated promptly. As you can tell from reading this, the expectations are completely unrealistic and this situation is unethical and seems like abuse of the consumer.

  

  Business Response

  Date: 03/20/2025

  As stated by the customer, the terms of the trip fee charge for failed attempts is clearly outlined within the removal guidelines. We apologize for any frustration, however, removal difficulties can arise when street parking is involved. Our dispatch tried calling the customer, but no answer. These failed trip fees are charged as we have to compensate our driver's for their time taken, gas used, and any schedule changes that can arise due a failed attempt. As the customer was properly notified of our policies and a courtesy call was extended, this fee remains valid. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  Eric Schauer
  
  
  
  
  
  
  
  
  
   

  Customer Answer

  Date: 03/20/2025

  I have read the response made by the business and believe that it makes it even more clear that this charge is malicious. First, they claim to have called me and are using that to exploit their “courtesy” however that is completely irrelevant as the car shown in the picture is not mine or anyone I know. It is a public roadway and they put the pressure on the consumer to make sure all the spots on the street are blocked off which is completely unrealistic. It should not be allowed to charge a consumer for something they have ZERO control over. I am glad the photo was uploaded as that shows there was ample space to remove the dumpster. I consulted other business showing them that exact photo and they agreed that it could have been removed. The fact that drivers “use their judgement” to remove it or not to gives them the power to charge a fee whenever they want. They can fall back to the same lines that are being spewed out day after day. It feels like a money grab and probably goes unnoticed most of the time. Ultimately it is bad business practice and could be considered manipulation to obtain more fees from the customer. I understand if our vehicle was blocking something but to blame every uncontrollable event on the consumer is absurd. This is unacceptable. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  **** *******
   
  
  
  
  
  
  I have read the response made by the business and believe that it makes it even more clear that this charge is malicious. First, they claim to have called me and are using that to exploit their “courtesy” however that is completely irrelevant as the car shown in the picture is not mine or anyone I know. It is a public roadway and they put the pressure on the consumer to make sure all the spots on the street are blocked off which is completely unrealistic. It should not be allowed to charge a consumer for something they have ZERO control over. I am glad the photo was uploaded as that shows there was ample space to remove the dumpster. I consulted other business showing them that exact photo and they agreed that it could have been removed. The fact that drivers “use their judgement” to remove it or not to gives them the power to charge a fee whenever they want. They can fall back to the same lines that are being spewed out day after day. It feels like a money grab and probably goes unnoticed most of the time. Ultimately it is bad business practice and could be considered manipulation to obtain more fees from the customer. I understand if our vehicle was blocking something but to blame every uncontrollable event on the consumer is absurd. This is unacceptable. 
  
   

  

  Business Response

  Date: 03/29/2025

  To reiterate, the terms are clear that If we can’t drop off or pick up the dumpster for reasons beyond our control, a trip fee will be charged. This includes any and all vehicles or objects preventing successful removal or delivery. The picture provided by our dispatch of this failed attempt illustrates that the hauler did make an attempt to remove this container, however, was unable due to the car. Drivers do not solely rely on judgement to project the safety of property and our team, but clearance is needed as well. The clearance to remove or deliver a dumpster accommodates both the hauling truck and the container itself. The position of this car prohibited the required distance to pull forward for the successful removal of the container. Ultimately, our dispatch has verified this fee and it remains valid.
  

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I believe the response by the business actually sheds light on the abuse of the contract. The picture shows clearly that the truck is directly in front of the dumpster and showed ample room to remove it. After multiple consultations, third parties agreed that it could have been safely removed. If there was a lack of skill or training for that driver, that should not be the fault of the consumer. The bigger issue here is the companies ability to abuse the terminology of their “contract” whenever they see fit even. At any time they can just decide not to pick it up and charge the customer. A quick google search shows an abundance of 1 star reviews and a long list of complaints regarding this subject. The business practices need to be reviewed because they are blaming the consumer for absolutely everything and there is no way to hold them accountable. It is unfortunate because the consumer may not have to strength or time to dispute these issues. The worst part is the recommendations that are made are the most unrealistic and illegal methods to block off parts of a public roadway. They offer a 12 hour window but dont narrow it down at any point. So to summarize - the expectation is to close off part of a roadway for 12 hours and prevent any other traffic from using that part of the street. I honestly needed to read it a few times when they sent it because it is the most unrealistic thing and is borderline comical to expect this from a customer. This entire process needs to be reviewed and escalated. It is borderline theft to just charge customers at their own discretion and give no solution. 
  
  
  
  
  
  Regards,
  
  
  
  **** *******