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Business Profile

Window Installation

Windows Direct USA of Cincinnati
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Windows Direct USA of Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see

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Windows Direct USA of Cincinnati has 2 locations, listed below.

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    Customer Review Ratings

    4.27

    Average of 44 Customer Reviews

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    Review Details

    • David B

      Date: 08/31/2023

      Purchased a French door, was told it would be 6-8 weeks delivery. It finally came in 10 weeks later, but had been manufactured incorrectly. We were assured that re-manufacturing would be expedited, as would installation. New door finally came in 8 weeks later, and our expedited installation was another 2 weeks. We had asked to speak to the owner multiple times after the initial gaffe, and never heard a word. When I asked about a concession on the outstanding balance, was told they couldnt do that because they had to eat the first door. Unprofessional and unresponsive. Wish Id read the reviews here before I went with them.

    • Arthur W

      Date: 07/24/2023

      I paid almost $22,000 for 26 windows from Windows Direct. They started instalation on Wednesday 7/12/23. It was supposed to take 2 days. There were 3 workers installing windows. One called off on 7/13, two showed up on 7/13, and all showed up on 7/14. They could not finish on 7/14. They had to come back on 7/17, and I informed installers and called Windows Direct, and reminded them I was leaving on vacation 7/15 and be gone for 8 days, and they will not get paid until 7/24/23, as I had to inspect final work. Well Emily called my home on 7/21 and said they were charging my credit card for remainder of bill, without my inspection. Well when I got back on 7/23 to find windows hard to open, locks not working and dirty windows, plus a glass top table broken. I called Windows Direct, and it went to voice mail, I requested a call back, and no call back as of 8:41 PM today. I am considering my options to take them to court, call into credit card company about a charge not authorized and/or call **** Attorney General. I am very unhappy with Windows Direct. I should have went with ***** (to match my current windows) or ******. What a mess. From the start, I was baited and they switched. I was quoted a price $2,000 cheaper, and had contract printed out and salesman (Dick B*****) said he punched out wrong key on his computer, and price increased $2,000. He then said he gave me a $4,833.24 discount that would no be available if he left my house. Bait and switch

      Windows Direct USA of Cincinnati

      Date: 07/25/2023

      Were sorry to hear about your experience. This is not how we normally operate. I did check phone records and do not have any calls from your phone number since before installation. We will reach out this morning to set up a site inspection to address any concerns you have

    • Julie C

      Date: 03/18/2023

      They did a good job on my windows & a new shower. I'm very Happy everyone there.

      Windows Direct USA of Cincinnati

      Date: 03/19/2023

      Thank you so much for your feedback. We appreciate the the opportunity

    • Jake H

      Date: 12/29/2022

      2nd time using them. This time for windows the first time was for a door. Im very happy with everything

      Windows Direct USA of Cincinnati

      Date: 12/30/2022

      Thank you for the feedback. We truly appreciate your business - *****

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