Reviews
This profile includes reviews for Windows Direct USA of Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 52 Customer Reviews
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Review fromP. L.
Date: 11/25/2025
2 starsI had a good sales experience. ***** was great. Overall, the windows turned out good, but getting resolution on issues I had after installation was horrible.I got my windows installed the second week of August, I believe. I had a damaged screen so I was told it would be fixed. The installation guy took the screen with him. No big deal, one screen. I was told it would take 2-3 weeks to have it fixed. Another guy (****) comes back out about 3 weeks later and asks where the screen is at. I told him the guy that put the windows in took the frame with him since the screening was damaged. **** asks if everything else with the windows are fine. I said the caulking around the windows are oily and if that is normal? He inspected and determined that the caulking was bad and needed to be replaced. It wasn't sticking and could be pulled right off. He put in his report that ALL the caulking should be replaced. I received a call the next week the it would be another 2-3 weeks for the screen and the caulking would be done at that time. So fast forward to first week of November, **** comes back out. He has the wrong screen (either sent wrong or ordered wrong). He then proceeds to fix the caulking. I signed off on the report. Waited the next to inspect the work once it had dried. I still had bad caulk around my windows. A bubble in the caulk above one window. A metal ground wire caulked to the window. Not all the windows had been fixed. I called them to tell them the work was not done right. I was told again 2-3 weeks for the screen. I had the installation manager **** come out. **** said he did all the windows which was a lie. So it wasn't until 14th of November that everything got fixed. No follow up call to make sure everything turned out ok. Horrible experience. 3.5 months after the windows were installed to fix my issues.
Windows Direct USA of Cincinnati
Date: 11/27/2025
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you went through. While were glad to hear that your sales experience with ***** was positive and that you are happy with the windows themselves, the delays and miscommunication you described during the service phase are not the level of care we aim to provide.Your feedback is valid. You should not have had to wait multiple months for a screen replacement or for the caulking concerns to be fully resolved. The missed follow-through are issues weve reviewed directly with our installation and service teams. We are actively using situations like this to tighten up communication, improve documentation, and ensure multiple-step service items are completed correctly the first time.We genuinely appreciate your patience throughout the process, and were glad that, as of November 14th, all items were corrected to your satisfaction. Still, the path to get there should have been far smoother, and for that, we are truly sorry.Please know that your experience has already prompted internal improvements aimed at preventing this kind of delay for future customers. If you have any remaining concerns or if theres anything further we can do to support you, our team is here and ready to help.Thank you again for your business and for giving us the chance to make things right.P. L.
Date: 12/01/2025
Although I do appreciate the response, it's sad that I had to go to these lengths to get some sort of response back. I agree that the path to get the level of work I paid for should have been smother and done right the first time. I will be filing a dispute with my card company for a portion of the cost. The expectation from an overall experience fell short. I hope you guys are committed to fixing issues like these in the future with the changes you have made.Review fromArthur W
Date: 11/21/2025
1 starBeware Windows Direct is NOT a good company. I was baited and switched on windows. I got 26 terrible windows that does not match my other color of windows on my house. If you want to be lied to, cheated, poor workmanship, messy work, not dond on time, delays, and unauthorized use of your credit card, and no resopnse from your questions, then Windows Direct is for you. Work started July 12, 2023, and I am still not satasfied.Windows Direct USA of Cincinnati
Date: 11/27/2025
Thank you for sharing your concerns with us. We take feedback like this very seriously, and we are truly sorry to hear that your experience has left you feeling frustrated and dissatisfied. This is certainly not the level of communication, workmanship, or support that we strive to deliver.We want to address your comments directly and respectfully: *************** concerns:The windows installed on your home were the exact custom color and model approved at the time of contract. However, we understand that once installed, the finished appearance did not meet your expectations. Regardless of the circumstances, we should have communicated more clearly, and we regret that you felt misled in any way. ****************************** window projectsespecially those involving non-standard colorscan involve extended manufacturing and shipping timelines. That said, you should never feel kept in the dark, and we recognize that our communication throughout your project fell short. We have since implemented new follow-up procedures to ensure customers receive consistent updates on all special-order items. Billing concerns:We also want to be clear that we do not process any credit card charges without customer authorization. If there was confusion surrounding payment timing, we sincerely apologize. Next steps:While you expressed continued dissatisfaction, we remain committed to resolving any outstanding issues within the scope of your installation and warranty. Our goal has always been to deliver a quality product and a positive experienceThank you again for your feedback. Even difficult reviews help us identify areas where we can improve, strengthen communication, and ensure our customers receive the service they deserve. If you would like to discuss your project directly with management, we are available at any time and ready to assist.Review fromLawrie C
Date: 10/30/2025
5 starsOutstanding from start to finish ! Highly recommend this company. Customer service folks to installers , outstanding.Review fromGreta P
Date: 10/18/2025
5 starsThe installers showed up, were polite and professional, talked to me about the best place to start, planned the work and worked the plan. They showed no impatience with questions, had a "we can make this work" attitude, and showed me how the windows worked. I almost look forward to when it is time to clean the windows. This will be easy compared to my old windows...Windows Direct USA of Cincinnati
Date: 10/19/2025
Thank you so much for the feedback. We truly appreciate the opportunity.Review fromCarla frazier C
Date: 09/18/2025
5 starsThe team did a wonderful job with the installation and i would recommend them to anyone.Windows Direct USA of Cincinnati
Date: 10/19/2025
Thank you so much for the feedbackReview fromCindi M
Date: 09/10/2025
5 starsOur experience with Windows Direct was good. The guys (***** *** *****) were very professional, they were respectful of our home. After the installation of our windows, they cleaned the outside and inside where the old windows were removed. I was quite impressed with these 2 guys. We love our new windows and are happy we chose Windows Direct ??Windows Direct USA of Cincinnati
Date: 09/12/2025
Thank you so much for the feedback and we truly appreciate the opportunity. Please let us know if we can help you in anyway in the futureReview fromTerry C
Date: 08/21/2025
5 starsFrom start to finish windows direct did what they said they were going to do. They even came back out on my request to clean up one of the windows that needed a bit of dry wall work. In Toda./n Y's environment, this is hard to find would highly recommend.Windows Direct USA of Cincinnati
Date: 08/22/2025
Thank you so much for the feedback. Sorry we didnt get it 100% right the first time but glad we were able to come back out and resolve promptly.Review fromMarilyn J
Date: 08/18/2025
5 starsI was very pleased with the process from sales to scheduling to installation. My installer, ********, is a master at his job! He was very thorough from start to completion and left the job very clean!The windows look magnificent! Thanks to all of you!Windows Direct USA of Cincinnati
Date: 08/19/2025
Thank you so much for the feedback. We truly appreciate the opportunity. Please let us know if we can help you in the futureReview fromJames A
Date: 08/08/2025
5 starsI had a basement walkout door replaced. Old one was wood and all rotten from water damage. New door is vinyl coated should last way past when I sell this house.Windows Direct USA of Cincinnati
Date: 08/09/2025
We appreciate the opportunity and the feedback. Let us know if we can assist in the futureReview fromGary B
Date: 07/28/2025
1 starInstall never happened took down payment and payments. Get no answers from ******* or owner or owners.Windows Direct USA of Cincinnati
Date: 07/29/2025
We are sorry to hear that youre frustrated. Unfortunately sometimes we have to reschedule installation dates for various reasons and we already have you rescheduled for the 4th. Were sorry for your inconvenience, but sometimes things happen out of our control. We look forward to getting you installed in the next few days
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