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Business Profile

Staffing Agencies

Trak Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Michael M********* CEO of Trak Group signed a legally binding contract via ********. Michael promised a resume and ******** review. He also promised executive recruiting services. Michael wanted $6000 for services. I paid $2500 and as Michael missed deadlines and dodged calls and emails I knew Michael had scammed me. I asked for 1500 back and due to his lack of response I want a full refund.
    According to BBB, the same phone number and contact name were used under other business names also with "F" ratings. Other business names with same phone number are: ******* ****** ********** ** *** ******* ****** ** ********** ###-###-#### ******* ****** ********** ***** * *** ** ******* ** ********** ###-###-#### ********* *********** *** * ******* **** ***** ** ********** ###-###-#### ****** ************* ***** ** *** ** ******* ** ***** ###-###-####
    Dollars Lost
    $2500
    Targeted

    Business Response

    Date: 04/26/2024

    This is a scam and false for many reasons as they also put a review on our facebook account.  Speaking with other owners of Recruiting firms, this is a common scam/extortion that people are trying scam companies for money to take posts/compaints down.  First of all we are a small local recruiting firm based in Cincinnati.  We only work with Clients and Candidates based in greater Cincinnati.  We are a recruiting firm, meaning we partner with local companies in helping them staff for open positions.  What this means is all of our fees are client/company based and we never charge candidates as fees are paid by companies.  This person is describing a service for a resume and a ******** review. These are services of an outplacement service (not a recruiting/staffing firm) where companies assist candidates looking for jobs and charge them a fee.  We do not provide this service.  Furthermore as the CEO of this company I have not worked with candidates in over 8 years, nor do we ever make candidates sign contracts (so there is no ******** contract although I'm sure they can generate wone thanks to AI), nor have we ever in the history of our company charged a candidate a fee for our service.  If this harassment and defamation continues, I will be forced to work with our corporate attorney and take the appropriate actions.  Also, it looks like their ther number was used in connection with with other employment agencies primarily in Utah with F ratings.  There is no Kris Wuller in our CRM, furthermore there is no one in Minnesota in our CRM as well. 

     

    Michael M********* CEO of Trak Group signed a legally binding contract via ********. Michael promised a resume and ******** review. He also promised executive recruiting services. Michael wanted $6000 for services. I paid $2500 and as Michael missed deadlines and dodged calls and emails I knew Michael had scammed me. I asked for 1500 back and due to his lack of response I want a full refund. According to BBB, the same phone number and contact name were used under other business names also with "F" ratings. Other business names with same phone number are: ******* ****** ********** ** *** ******* ****** ** ********** ###-###-#### ******* ****** ********** ***** * *** ** ******* ** ********** ###-###-#### ********* *********** *** * ******* **** ***** ** ********** ###-###-#### ****** ************* ***** ** *** ** ******* ** ***** ###-###-#### Dollars Lost $2500 Targeted

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