Complaints

This profile includes complaints for RPM Midwest- Real Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RPM Midwest- Real Property Management

  2351 W McMicken Ave Cincinnati, OH 45214-1822

  
• 

  RPM Midwest-Real Property Management

  261 W Johnstown Rd Columbus, OH 43230

• 

  RPM Midwest-Real Property Management

  4031 Colonel Glenn Hwy. Dayton, OH 45431

• 

  Real Property Management, Midwest

  101 N 7th St Louisville, KY 40202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The central AC has not worked since I moved in on May 5th. I requested maintenance on 05/12/25. The request was canceled and the issue was not resolved. Since then, I requested maintenance another two times via the online portal on 05/12/25 and 05/13/25. Both request were also only canceled without anyone coming into service the AC unit. Over the phone, I was told they dont know when maintenance was coming. I received a text message stating someone was going to contact us to set up a time to come in, but no one did. I cant speak to the property manager directly; and I am left with a unsuitable apartment that will not be able to be safe with the upcoming heat.

  Business Response

  Date: 05/15/2025

  I am so sorry for the issues you are having. We contracted with an HVAC company to fix the unit before you moved in but the contractor didn't follow through with that timeline.  We have reassigned it to a new contractor and will no longer be working with the initial company that was assigned the job. Additionally, AC is not considered an emergency repair and temps have not gotten above 80 until today so the new HVAC company worked it into their schedule on a nonemergency basis as it should have been.  It is my understanding that they are fixing it today, but please let me know if that is not the case. 

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reduced my returned deposit for issues that were not mine nor a result of my occupancy. The homes owner left garbage in the garage that we notified RPM about prior to moving in. Screens were missing prior to moving in. Was charged wrongfully for these items.

  Business Response

  Date: 04/02/2025

  I am truly sorry that you were charged for items you feel were not fair. The proper way to handle this is to submit a security deposit dispute so we can work as a mediator between you and the owner to come to a resolution, as any refund is fully up to the owner. I see in our records that you reached out disputing the amount. We replied right away and asked you to send a list of the items you are disputing so we could work on it for you but you never replied with the list requested. I have attached a screenshot of the message that was sent to you. We cannot help you find a resolution if you do not reply to our emails. Please reply to the email from 3/28 and we would be happy to assist. 

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  •There is no email to me or my wife from RPM on 3/28. 

  
  
  
  
  ******* *******
  

  Business Response

  Date: 04/03/2025

  Hi ********,

  Please reply to this email with a list of the charges you are not in agreement with, along with any photos you may have to support your claims. We will research your dispute and get back with you as soon as possible. Thank you!

  RPM Support

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******** will be reaching out via email.
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rental company for my apartment just switched portals for us to pay through. They charge a $49.00 fee for using credit or debit card to pay rent or freee with bank account. I typed in my bank account info and sent the payment. Apparently I made a typo or there was an issue with my bank paying them so my bank rejected it. I called RPM to figure out the problem and was told that even though they seen I sent the payment that there is a nearly $250 penalty. $10% of the rent which I am not sure if that is even legal. I feel I should not have to pay such a huge amount when I did send the payment and the portal is difficult to understand and navigate for people that are not computer people. In addition the woman I spoke to on the phone hung up on very unprofessional manner.

  Business Response

  Date: 02/05/2025

  *****, 

  I am very sorry for this situation.

  All fees are clearly outlined in the lease you signed, including the 10% of rent late fees and $35 returned payment fee. The $43 is your ledger maintenance fee which is due every month with your rent so that is no different than usual and it is also listed on the lease you signed.  Credit card fees are not charged by us but by the payment processor so unfortunately we do not have any control over those. We do offer free ACH payments so you have a free option to pay. 

  I just checked your account and at first glance the system does say the payment was returned for NSF which is why the person you were speaking to would have thought that was the reason for the return and would have been unwilling to waive any fees, but digging in on the back end of accounting I can see that it was returned for incorrect banking information.
  

  Since it was not returned for insufficient funds, I can waive the late fee of $150.50. The $35 fee does still apply as we are charged the return fee by our bank regardless of the reason, and your incorrect entering of the bank account is the reason for the return as well as the fee.
  

  I have deleted the late fee but it will recharge overnight if you do not repay today. If you are unable to pay tonight please email ********************** and I will remove the late fee again tomorrow.
  

  I am a little disappointed that you reached out the BBB without first trying to resolve this with us directly. I would appreciate the opportunity to resolve any issues first in the future. You can do so with the same email address listed above. 

  Lastly, when you reenter your bank information, please check the information very carefully as we do have a 2 strike system for returned payments so if you have another returned payment in the future, you will no longer be allowed to pay online and certified funds will be required. 

  Have a great night. 

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began living at one of RPMs properties on August 11th, 2022. I moved in with my two toddler sons and our small dog. When I originally went to see the condo it seemed out of date, which was fine, but it was dirty so I asked if it were going to be cleaned before move in and the realtor confirmed that it would. So I agreed to sign the lease and move in.
  When we moved in the condo looked WORSE then when I initially went to see it. Now I’m in this lease and as you can see from the photos I attached it was FILTHY, cabinets were off the hinges, doors off the hinges, toilet handle broken, windows broken didn’t lock, there were NO WORKING SMOKE DETECTORS, wasn’t pained, paint was chipped, the OVEN TOOK DAYS TO CLEAN and when I sent maintenance the photos they actually said that looked clean.
  Within days I started noticing COCKROACHES and it turned out that the filthy condo they had us move into was INFESTED. Initially RPM wanted me to cover the costs (which is insane!) but after months of haggling RPM the owner decided to pay for treatment since Pest Control determined I was not the cause. The issues continued and eventually, instead of offering to fix the issues RPM told me I could break the lease without forfeiting my refund. I finally moved out early which was very inconvenient for us, but I had everything out a week before we were to officially be out I then signed move out paperwork for a “rushed” refund and it never came. Now here I am a MONTH later still waiting. They said it was in the mail and made me feel like I was wrong for asking because they “can’t control postage” but they had my address wrong even though it was given to them!! Now I’m still waiting for a reissued check they said they sent and a week and a half later it’s still not here!!!
  This is by far the WORST company I have ever dealt with. They show no accountability for their lack of customer support and care. After reading all of the other reviews I see that RPM has been this way for a long time.

  Business Response

  Date: 07/31/2023

  BBB,
  
  The complainants desired resolution was for a refund. Originally the refund was mailed 7/10 but there was a typo in the zip code. As soon as that was discovered, RPM paid the cost of stopping payment on the check and reissued it. The replacement refund was processed on 7/17, the tenant just hadn't received it in the mail yet which was the motivator for the complaint, despite our company providing copies of the postmarked envelope proving it was mailed. The refund was cashed by the complainant on 7/26, the day after this complaint was submitted, so this complaint should be marked as resolved now. I have attached a copy of the cashed check showing the refund was received.
  
  Additionally, I would like to add details to this ticket for record keeping purposes and essentially tell our side of the story . We do not own this property but rather manage the property for the owner. Our role as a management company is to be the middle man between the owner and the tenant. Oftentimes, because of this role, we will get a bad reputation because of properties that are in disrepair but that the owner is unwilling to fix as we are at the owners disposal as far as maintenance decisions go and must have their approval and funding to complete all repairs. That was not the case in this situation though. While a few of the turnover items were not able to be completed prior to move-in due to contractor issues, the unit was in overall good shape and for those outstanding items, every effort was made to correct them as quickly as possible. We managed the unit for the prior tenant and they had very few concerns during their 3 years in the home.  This tenant obviously had high expectations for a rental home. That said, this particular owner was incredibly amenable to all of the tenants' concerns, in fact, the tenant submitted 28 work orders during her less than 11 months in the property for which the owner spent $3975.68, all in an attempt to keep the tenant happy. These repairs even included monthly pest control and a dishwasher repair which aren't even required or owner responsible items per the lease. Ultimately the owner could not afford to continue in this manner, especially since it appeared the tenant would never be satisfied, so he offered to let her out of the lease early with no penalty. We are sorry it worked out the way that it did, despite our efforts, and truly wish the tenant happiness in her new home.
  

  Customer Answer

  Date: 08/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  The refund check did finally arrive on 7/26 and was cashed. I moved all of our belongings out on 6/23/2023 and signed RPMs “move out”contract saying they would mail my refund check out within 4 business days. The check never arrived so after weeks of hassling the office my check finally arrived on 7/26..over a month later. 
  
  My issue with RPM is that no one reached out to me to tell me what was happening with my refund. It wasn’t until almost 2 weeks later that I received answers after reaching out and hearing “we cannot control postage” several times only then to find out it was their mistake.  

  The property itself was no where near move-in ready when we moved in last August. and that’s evident from that photos I originally shared. Now RPM is calling me high maintenance for wanting to live in a place that is clean and safe for me and my children, my toddlers. ****** the realtor told me the apartment would be clean and move in ready when we moved in. Again, no one said anything about being behind and we moved into an unfinished, not cleaned apartment. Paint was pealing, doors were off the hinges, kitchen cabinets were off the hinges, windows weren’t locking, smoke detectors weren’t working which is a HUGE hazard (didn’t get fixed until 4 months into lease), toilet was broken, filth, cockroaches etc literally a nightmare. Inevitably they allowed me to break the lease, but that doesn’t take away from what we went through. My kids are traumatized and so am I and RPM refuses to hold themselves accountable.. whatever. 
  
  They know it wasn’t ready and they know it was infested with cockroaches before I moved in and they did nothing about it and failed to disclose this with me before signing my lease. The “work” they said maintenance did on the dishwasher was to pull it out to treat for pests because that is where the COCKROACH NEST was located. Again, this company has no integrity. After we moved in a found all of the traps they had hidden all of the apartment. 
  
  I believe those numbers they say the owner paid are inflated. The only real maintenance they had done consistently was the pest control for approximately 8 months. On top of that I paid hundreds out of my own pocket on pest control, maintenance and cleaning. Do not rent from them. It was literally a nightmare from beginning to end working with this company. They could care less about their customers concerns or the conditions they give them to live in. The fact that I even had to make many maintenance requests should speak volumes! This was an awful experience, awful company and I hope this post helps someone considering working with them.

  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I had several issues/unprofessional occurrences with RPM, the focus of this complaint is that the company has wrongfully retained over one thousand dollars in over-paid rent and questionably took money out of the security deposit. Please see details below and the attached documents for full details and screenshots of e-mail correspondence:
  
  For the month of 9/2022, I was only in the unit 1/3 of the month (and should have only been charged 1/3 of the month's rent). I provided 30-days notice as per the requirements of my lease. After receiving no confirmation, I followed up a week later. They confirmed they did receive and process my 30-days, but were behind on e-mail and hadn't replied. However, because THEY didn't act until over a week later, when they processed my 30-days, they dated it as the day they took action, rather than the day I provided it. Because of this, they claimed I didn't give them a full 30-days and they charged me the entire month of rent. I disputed this in writing over 2 months ago, but the only communication back I've had are 2 e-mails saying they would get to my dispute "shortly", and then never actually getting back with me.
  
  In addition to them overcharging and wrongfully retaining my rent, they also charged several hundred dollars out of my security deposit to "remove items left in the apartment" and "clean interior appliances" despite the items "left" belonged to the owner and were there at move-in, and the cleaning was completed to their directions (including hiring professional carpet cleaners, pulling appliances away from the walls to clean, cleaning interior and exterior of the appliances, etc).
  
  After giving them plenty of time to settle this on their own, their blatant disrespect and empty promises have forced me to seek resolution through alternative means. I am seeking back $1,582.67. This includes $1,157.67 (19 days at $60.93/day) for overpaid September rent; and the $425 unjustifiably withheld from the security deposit.

  Business Response

  Date: 12/29/2022

  Your lease specifically states that you must give FULL 30 CALENDAR day notice. Whether you gave notice on 8/7 or 8/15 doesn't make a difference, you were still responsible for rent the entire month of September either way. This is standard real estate practice as well especially when a lease goes month to month. If you had given notice by 8/1, at the latest, we may have been able to get permission from the owner to prorate September rent, but you did not give notice by then and thus were responsible for September rent. 

   

  The two charges that were held based on the move out inspection were $75 for removal of left behinds and $350 for General Cleaning. The items left behind were an assortment in the bathroom vanity that included hair ties and cosmetics and clothes that were left in the dryer. The General Cleaning was for cleaning throughout the home including wiping down walls, floors, bathroom, appliances etc.  We did reach out to the owner about removing these charges at your request from prior emails, but had not yet heard back from him, hence the delay getting a reply to you. Both the removal of items left behind and the general cleaning were services that the owner had completed, along with other items that were updates to the property, but these two items were the only items that were tenant responsible and thus charged to your account. He still has not approved waiving the charges so the charges stand as they are. 

  Business Response

  Date: 12/29/2022

  Your lease specifically states that you must give FULL 30 CALENDAR day notice. Whether you gave notice on 8/7 or 8/15 doesn't make a difference, you were still responsible for rent the entire month of September either way. This is standard real estate practice as well especially when a lease goes month to month. If you had given notice by 8/1, at the latest, we may have been able to get permission from the owner to prorate September rent, but you did not give notice by then and thus were responsible for September rent. 

   

  The two charges that were held based on the move out inspection were $75 for removal of left behinds and $350 for General Cleaning. The items left behind were an assortment in the bathroom vanity that included hair ties and cosmetics and clothes that were left in the dryer. The General Cleaning was for cleaning throughout the home including wiping down walls, floors, bathroom, appliances etc.  We did reach out to the owner about removing these charges at your request from prior emails, but had not yet heard back from him, hence the delay getting a reply to you. Both the removal of items left behind and the general cleaning were services that the owner had completed, along with other items that were updates to the property, but these two items were the only items that were tenant responsible and thus charged to your account. He still has not approved waiving the charges so the charges stand as they are. 

  Business Response

  Date: 01/04/2023

  Again I am sorry for any confusion with this but it is standard real estate law for notice to be required to be 30 calendar days. It is also specifically outlined in all of your leases including the most recent lease you signed, the lease where you went Month to Month. Additionally, that is what a month to month lease is. You were renting it on a month to month basis at that point. I have attached your most recent signed lease and highlighted that parts that specifically point to this. You gave notice during the month of August, which meant your lease was through the month of September. The lease you signed could not be more clear. 

  I am sorry that there isn't more I can do with this but I do appreciate that you understand we are acting on behalf of the owner and have to follow their directives as well. Hopefully the lease will clear up any confusion. 

  Business Response

  Date: 01/04/2023

  Again I am sorry for any confusion with this but it is standard real estate law for notice to be required to be 30 calendar days. It is also specifically outlined in all of your leases including the most recent lease you signed, the lease where you went Month to Month. Additionally, that is what a month to month lease is. You were renting it on a month to month basis at that point. I have attached your most recent signed lease and highlighted that parts that specifically point to this. You gave notice during the month of August, which meant your lease was through the month of September. The lease you signed could not be more clear. 

  I am sorry that there isn't more I can do with this but I do appreciate that you understand we are acting on behalf of the owner and have to follow their directives as well. Hopefully the lease will clear up any confusion. 

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18643329, and while this resolution is not satisfactory to me, it is clear that they will not budge therefore I concede.  
  
  
  
  Regards,
  
  
  
  Nicole Thomas
  

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and while this resolution is not satisfactory to me, it is clear that they will not budge therefore I concede.  
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have rented thru Rpm for a little over 6 months now and I hate it. I moved into a unit that has accumulated mice, roaches, and almost anything else that could enter the home due to the doors not fitting on the frames when I moved in. After about 5 months the maintenance man finally did a job ok enough to resolve the issue but now I still have pest. I left out the other day to go to work and locked my doors and came home to my back door wide open. I called the police because I was afraid that a person had broken in and I had my 1 year old son with me. While waiting for the cops I watched a possum walk in thru my back door and I was not about to go bother it I waited for the police to come with their dog. The police told me that the door was locked so they aren't sure how it opened and they didn't find anything. Now I've come home with my blinds chewed and destroyed and possum feces everywhere and my belongings constantly not where I leave them. Now the property management company has called the wildlife removal service. The issue is that a possum shouldn't have been able to walk in and the door shouldn't have been able to open while being locked. I also shouldn't have pest. Pest control has told me that I am not the reason for the pest control that's why they continue to spray for the roaches for free. They told me they aren't sure if it's due to the basement or what but I was told it's not due to me. I am very unsatisfied. This unit has stressed me beyond completion. RPM hardly ever answers the phone it takes weeks to get issues resolved.

  Business Response

  Date: 10/24/2022

  **********,

  I am so sorry about the trouble you have had with your rental at the house we manage on behalf of the owner. As a property manager we do have to get approval from the owner for repairs and sometimes the owner has not been quick to respond. That said, we have always addressed the issues you have reported as quickly as possible once the owner has approved them. 

  In this most recent case, we have sent techs out multiple times. We have video and picture evidence of them coming and not finding any evidence of the possum. We even scheduled a pest control company to come out between 430 and 5 in the morning to attempt to find the nocturnal animal during its awake hours. The tech scheduled that early morning arrival with you for last Friday morning. He arrived at 445am and stayed until 5 but no one was home. He said you texted him at 510 that you got caught by a train so you weren't able to be there. He did say he rescheduled with you for Saturday since you were unable to accommodate that appointment but the reschedule was not due to inaction on his part. 

  Maintenance informed me that the possum has now been caught. I am sorry for the delay in rectifying the issue but again it was not from a lack of action on our part. We were out multiple times to try to rectify the issue and found no evidence and when we tried to catch it in its natural awake hours, you missed the appointment. I am glad that the issue is now rectified and hope this will be the last of the pest issues at the home, but if something else should arise, we will respond as we have in all other situations, as quickly as possible. 

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ********** ****

  the wildlife removal man told me he left my unit at 4:50am when I arrived at am and also did not call to let me know he was on the way. I was out of my home for about 4days and had to yell at RPM to get help at all. I was also continuously told there was no damage and no animal in my unit after many signs of proof and telling you. The maintenance man continued denying there was anything going on and the blinds had been destroyed and all my belongings on my shelf in front of that window broken and all over the ground and I brought that to the maintenance man’s attention and he told me he saw that yet went back and told RPM THERE WAS NITHING THERE which postponed the problem being resolved and made me have to be out of my unit for longer. I also sent over pictures of the damage to rpm. So yes the resolution was stalled due to Rpm.

  Business Response

  Date: 10/24/2022

  Again, I am sorry for the delay. While we did not find evidence of an animal in the home the first several times we came out, we did continue to come out at your request and the issue has now been rectified. 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I APPLIED TO A PROPERTY NEARLY 3 WEEKS AGO NOW AND I STILL YET TO HEAR BACK FROM THE COMPANY. THIS PARTICULAR PROPERTY HAS BEEN SITTING EMPTY I KNOW WELL OVER 3 MONTHS NOW SO I DECIDED TO TAKE A CHANCE AND APPLY FOR THE PROPERTY AND I AM STILL WAITING ON A PHONE CALL EVEN THOUGH I HAVE LEFT PLENTY OF MESSAGES. I FEEL LIKE I HAVE BEEN RIPPED OFF AND WOULD LIKE A CALL ON THIS OR MY MONEY BACK.

  Business Response

  Date: 09/08/2022

  Hi *** *****, 

  Our role as a property management company is essentially to be the middle man between you, the prospective tenant, and the owner of the property. This particular owner has asked that we send all applications to them to personally review, rather than allowing us to make the call on whether to accept/decline a prospective tenant, which does take a little longer than normal approvals.

  Your application was submitted 8/26. This coming Friday will be 2 weeks, so it has not been the nearly 3 weeks that you said, but rather nearly 2 weeks, which also included 2 weekends and a holiday so it has only been 8 business days. The owner did take a little longer than anticipated to get their response to your application to us and I am sorry for that delay, but it was outside our control.

  The only messages we received from you were an email on 9/2 and then a call yesterday, 9/7. We were still waiting on a response from the owner when you sent the first message, but you were sent a formal email from RPM yesterday as we finally received the response from the owner. Unfortunately the owner has declined your application for a couple of reasons, which I won't disclose here for privacy issues as the responses will likely be published on the BBB site. Essentially though, your screening was ran, the application fee used for the screening cost, and you were deemed unqualified for the rental. 

  I am sorry that we could not place you in the home, but we do wish you the very best in the future.