Business ProfileforRPM Midwest- Real Property Management

I began living at one of RPMs properties on August 11th, 2022. I moved in with my two toddler sons and our small dog. When I originally went to see the condo it seemed out of date, which was fine, but it was dirty so I asked if it were going to be cleaned before move in and the realtor confirmed that it would. So I agreed to sign the lease and move in. When we moved in the condo looked WORSE then when I initially went to see it. Now I’m in this lease and as you can see from the photos I attached it was FILTHY, cabinets were off the hinges, doors off the hinges, toilet handle broken, windows broken didn’t lock, there were NO WORKING SMOKE DETECTORS, wasn’t pained, paint was chipped, the OVEN TOOK DAYS TO CLEAN and when I sent maintenance the photos they actually said that looked clean. Within days I started noticing COCKROACHES and it turned out that the filthy condo they had us move into was INFESTED. Initially RPM wanted me to cover the costs (which is insane!) but after months of haggling RPM the owner decided to pay for treatment since Pest Control determined I was not the cause. The issues continued and eventually, instead of offering to fix the issues RPM told me I could break the lease without forfeiting my refund. I finally moved out early which was very inconvenient for us, but I had everything out a week before we were to officially be out I then signed move out paperwork for a “rushed” refund and it never came. Now here I am a MONTH later still waiting. They said it was in the mail and made me feel like I was wrong for asking because they “can’t control postage” but they had my address wrong even though it was given to them!! Now I’m still waiting for a reissued check they said they sent and a week and a half later it’s still not here!!! This is by far the WORST company I have ever dealt with. They show no accountability for their lack of customer support and care. After reading all of the other reviews I see that RPM has been this way for a long time.