Reviews

This profile includes reviews for Bug Shark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bug Shark

  4710 Interstate Dr C Cincinnati, OH 45246

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  Bug Shark Columbus

  4402 Weaver Ct N Hilliard, OH 43026

Review Details

• Review frommarcia V

  Date: 09/29/2025

  1 star
  I agree with all of these reviews regarding the "contract" being a scam! This has been over 18 months now since signing this ridiculous thing . I see more bugs after treatment. I want out of this contract and it upsets me because I don't have the money for this. The rep is here right now because I'm not able to cancel! Ugh! Shame on you!

  Bug Shark

  Date: 09/30/2025

  Hi *****!You signed up on 6/17/24 for 18 months of service. You requested to put your account on hold for about 3 months which extends the end date for services. Once the initial term and services have been completed, you are no longer in any contractual obligation. Please give us a call if you have any additional questions!

• Review fromJohn R

  Date: 09/26/2025

  1 star
  They were out to our house twice that's it! Paying money for no service is **** I now have spiders and ants. Freaking ridiculous they can't even hold up to their name. Very frustrated!!

  Bug Shark

  Date: 09/30/2025

  Hi ****! Per your service agreement, your payments are divided into monthly installments for your quarterly service. It looks like you have not contacted us about any concerns regarding your account. We did try to call, but we were not able to reach you. Please give us a call so we can review your account and address your concerns!

• Review fromJeremy B

  Date: 09/17/2025

  1 star
  This company is a scam. They advertise as they will spray your yard every 90 days what is crazy for $45 a month which was not explained to me but in between your 90 days, you can call anytime and have them re-spray then I was informed when I wanted to cancel That there is a cancellation fee. Cancellation fee is $200. they dont tell you that they want you to pay $45 every month even when youre not even using it which is $540 for one or maybe two services of bug spray. They are not upfront and clear about this. Who charges that much money a month and I only do one or two services a year

  Bug Shark

  Date: 09/18/2025

  We apologize for any frustration regarding the service terms. The pricing and cancellation policies are outlined in the signed service agreement and were also reviewed with the technician during the welcome checklist before services were accepted.We strive to be as transparent as possible by presenting the terms multiple times throughout the sign-up process, and we regret if there was any misunderstanding. Our goal is always to make sure customers clearly understand the services, pricing, and options available to them.

• Review fromBen T

  Date: 09/04/2025

  1 star
  Totally scam! Never mentioned the 1-year contract even I doubled checked I would not sign up with any contract. They then sent me the contract with fake signature. They even secretly made videotape with a background voice reading the contract which I never heard! This is not how you should do business. Stay away!

  Bug Shark

  Date: 09/05/2025

  We apologize for the concerns expressed and understand how frustrating this situation must have felt. A manager has already spoken with the customer, and the account has been reviewed and resolved. If there is anything further needed, we are more than willing to assist to ensure the matter is fully taken care of.

• Review fromDave D

  Date: 07/11/2025

  1 star
  Completely lied about the price. When I received an email confirmation it was tremendously more expensive than quoted, and they "signed" the contract themselves claiming that I had signed. I cancelled immediately and found this company to be completely unethical.

  Bug Shark

  Date: 07/15/2025

  We sincerely apologize for the experience you described. We take concerns like this very seriously and are currently reviewing the situation internally to ensure it is properly addressed.Your account has been closed with no fees, and although a service was performed at your home, we have waived the balance in light of the circumstances. We are committed to learning from this and ensuring a better experience for all of our customers moving forward.

• Review fromChris A

  Date: 07/02/2025

  1 star

  SCAM SERVICE! Do not trust these people. They bait and switch. Sell you a service then say your not covered and it costs more when they treat. Then say there's a penalty if you cancel. Technician was rude said he's the branch manager and can do whatever he wants. Stay away at all costs. Its worth the few extra dollars to get a real pest control service.

  
  

  UPDATE

  
  

  They setteled my dispute to my satisfaction. At least they were willing to handle it in a professional mannor.

  Bug Shark

  Date: 07/07/2025

  We’re sorry to hear you had a frustrating experience. Our goal is always to provide clear communication and quality service. We’d like to clarify that our general pest control plan does not include German cockroach treatment, which is a separate service due to the nature of the infestation.
  When our branch manager visited your home, he provided a quote for the German cockroach treatment and, as a courtesy, offered to perform a free initial treatment while you and your spouse considered the option. That offer was declined.
  You spoke with two of our managers, and as of now, your account has been closed, and no further services will be scheduled.

• Review fromCharles W

  Date: 06/23/2025

  1 star
  Technician that was sent to my house was not professional and seemed to be on something. The treatment itself did not take care of my ant issue even with a follow up visit. The contract is misleading, I was told it would be monthly visits by the sales person. When I called to cancel the sales person indicated it was quarterly visits and that I was being billed monthly. I never agreed to that verbally. The cancellation fees are excessive and predatory. Treated totally unfairly. Totally unethical company that I would never do business with or recommend.

  Bug Shark

  Date: 06/24/2025

  We sincerely apologize for the frustration and dissatisfaction youve experienced. At Bug Shark, we strive to provide high-quality service and professional customer care, and were sorry to hear that your experience did not meet those standards. The service agreement that was signed outlines the schedule (quarterly visits), billing frequency (monthly), and cancellation terms. We understand that there may have been some confusion during the sales process, and please feel free to contact our office if you would like to further review your account/agreement. As outlined in the agreement, a discounted rate was applied to your initial service in exchange for a service term commitment. The cancellation fee reflects the discount you received for work that has already been completed. We understand your frustration, but this is standard practice and was agreed upon in the signed contract.Again, we apologize for any inconvenience and for not meeting your expectations.

• Review fromJennifer S

  Date: 06/20/2025

  3 stars
  I just signed up with this company today. I hadn't had a chance to read reviews here yet so now I'm nervous. I also didn't read the fine print. I was definitely told about the $100 cancelation fee if canceled before the 12 months are up but I didn't see the part about paying for the promotional discount of $249. I guess I better hope this service is worth it for the next 12 months or I will be out $349. I would suggest reading the fine print before signing anything.

  Bug Shark

  Date: 06/23/2025

  Thank you for taking the time to share your initial experience with us. We truly appreciate your feedback. We understand how important it is to feel confident in any service commitment, and we’re here to support you every step of the way. We’d be happy to review the terms of your agreement with you in more detail to ensure everything is clear and transparent. Our goal is to make sure you feel informed and comfortable with your decision. Above all, we're committed to doing everything we can to ensure you are extremely satisfied with both our services and the results you experience over the next 12 months. If you have any questions or would like to discuss your agreement, please don’t hesitate to reach out to our team directly—we’re here to help!

• Review fromCrissy B

  Date: 05/28/2025

  1 star
  A sales guy conducted an unsolicited door knock at my townhome. I was told by the sales guy that my neighbors signed up for this service which could cause all the bugs to be pushed toward my unit. He stated I could pay one month at a time, there was no contract, and I could cancel at any time. I was interested in the service for the spring months due to spiders/ants, etc. I provided my credit card but never signed anything. I was billed. They came. A week later, I called to cancel and was told I was locked into a 1-year contract and to cancel it would cost $150 for early termination. I explained what the sales guys told me about there being no contract and that I didn't sign anything. The call center woman forwarded me the contract; however, it was not my signature. They did allow me to cancel without any fees; however, this is a shady practice. I would never use these guys again.

• Review fromClarence B

  Date: 05/10/2025

  1 star
  I was led to believe two promises. 1--the treatment included treating ********* bees. It is $50 more. 2--the plan charges would only go through September, the paperwork says it is for a year. I was so eager to get something done about the small pesky ants we see this year that I signed up. Did not see initial charge on my debit card yet this morning--oh well, it is a weekend. I hope I can get one more concern addressed when I call on a Saturday involving the treatment chemicals. My wife was told to be cautious while she recovers from cataract surgery.

  Bug Shark

  Date: 05/12/2025

  Hi ********! We are sorry to hear you have not been satisfied with your experience so far and we are happy to do what we can in order to make this right. Currently, you have a return visit scheduled for the 14th. After that service is done, one of our managers will follow up with you via phone call!