Reviews

This profile includes reviews for Bug Shark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bug Shark

  4710 Interstate Dr C Cincinnati, OH 45246

• 

  Bug Shark Columbus

  4402 Weaver Ct N Hilliard, OH 43026

Review Details

• Review fromDave D

  Date: 07/11/2025

  1 star
  Completely lied about the price. When I received an email confirmation it was tremendously more expensive than quoted, and they "signed" the contract themselves claiming that I had signed. I cancelled immediately and found this company to be completely unethical.

  Bug Shark

  Date: 07/15/2025

  We sincerely apologize for the experience you described. We take concerns like this very seriously and are currently reviewing the situation internally to ensure it is properly addressed.Your account has been closed with no fees, and although a service was performed at your home, we have waived the balance in light of the circumstances. We are committed to learning from this and ensuring a better experience for all of our customers moving forward.

• Review fromChris A

  Date: 07/02/2025

  1 star

  SCAM SERVICE! Do not trust these people. They bait and switch. Sell you a service then say your not covered and it costs more when they treat. Then say there's a penalty if you cancel. Technician was rude said he's the branch manager and can do whatever he wants. Stay away at all costs. Its worth the few extra dollars to get a real pest control service.

  
  

  UPDATE

  
  

  They setteled my dispute to my satisfaction. At least they were willing to handle it in a professional mannor.

  Bug Shark

  Date: 07/07/2025

  We’re sorry to hear you had a frustrating experience. Our goal is always to provide clear communication and quality service. We’d like to clarify that our general pest control plan does not include German cockroach treatment, which is a separate service due to the nature of the infestation.
  When our branch manager visited your home, he provided a quote for the German cockroach treatment and, as a courtesy, offered to perform a free initial treatment while you and your spouse considered the option. That offer was declined.
  You spoke with two of our managers, and as of now, your account has been closed, and no further services will be scheduled.

• Review fromCharles W

  Date: 06/23/2025

  1 star
  Technician that was sent to my house was not professional and seemed to be on something. The treatment itself did not take care of my ant issue even with a follow up visit. The contract is misleading, I was told it would be monthly visits by the sales person. When I called to cancel the sales person indicated it was quarterly visits and that I was being billed monthly. I never agreed to that verbally. The cancellation fees are excessive and predatory. Treated totally unfairly. Totally unethical company that I would never do business with or recommend.

  Bug Shark

  Date: 06/24/2025

  We sincerely apologize for the frustration and dissatisfaction youve experienced. At Bug Shark, we strive to provide high-quality service and professional customer care, and were sorry to hear that your experience did not meet those standards. The service agreement that was signed outlines the schedule (quarterly visits), billing frequency (monthly), and cancellation terms. We understand that there may have been some confusion during the sales process, and please feel free to contact our office if you would like to further review your account/agreement. As outlined in the agreement, a discounted rate was applied to your initial service in exchange for a service term commitment. The cancellation fee reflects the discount you received for work that has already been completed. We understand your frustration, but this is standard practice and was agreed upon in the signed contract.Again, we apologize for any inconvenience and for not meeting your expectations.

• Review fromJennifer S

  Date: 06/20/2025

  3 stars
  I just signed up with this company today. I hadn't had a chance to read reviews here yet so now I'm nervous. I also didn't read the fine print. I was definitely told about the $100 cancelation fee if canceled before the 12 months are up but I didn't see the part about paying for the promotional discount of $249. I guess I better hope this service is worth it for the next 12 months or I will be out $349. I would suggest reading the fine print before signing anything.

  Bug Shark

  Date: 06/23/2025

  Thank you for taking the time to share your initial experience with us. We truly appreciate your feedback. We understand how important it is to feel confident in any service commitment, and we’re here to support you every step of the way. We’d be happy to review the terms of your agreement with you in more detail to ensure everything is clear and transparent. Our goal is to make sure you feel informed and comfortable with your decision. Above all, we're committed to doing everything we can to ensure you are extremely satisfied with both our services and the results you experience over the next 12 months. If you have any questions or would like to discuss your agreement, please don’t hesitate to reach out to our team directly—we’re here to help!

• Review fromCrissy B

  Date: 05/28/2025

  1 star
  A sales guy conducted an unsolicited door knock at my townhome. I was told by the sales guy that my neighbors signed up for this service which could cause all the bugs to be pushed toward my unit. He stated I could pay one month at a time, there was no contract, and I could cancel at any time. I was interested in the service for the spring months due to spiders/ants, etc. I provided my credit card but never signed anything. I was billed. They came. A week later, I called to cancel and was told I was locked into a 1-year contract and to cancel it would cost $150 for early termination. I explained what the sales guys told me about there being no contract and that I didn't sign anything. The call center woman forwarded me the contract; however, it was not my signature. They did allow me to cancel without any fees; however, this is a shady practice. I would never use these guys again.

• Review fromClarence B

  Date: 05/10/2025

  1 star
  I was led to believe two promises. 1--the treatment included treating ********* bees. It is $50 more. 2--the plan charges would only go through September, the paperwork says it is for a year. I was so eager to get something done about the small pesky ants we see this year that I signed up. Did not see initial charge on my debit card yet this morning--oh well, it is a weekend. I hope I can get one more concern addressed when I call on a Saturday involving the treatment chemicals. My wife was told to be cautious while she recovers from cataract surgery.

  Bug Shark

  Date: 05/12/2025

  Hi ********! We are sorry to hear you have not been satisfied with your experience so far and we are happy to do what we can in order to make this right. Currently, you have a return visit scheduled for the 14th. After that service is done, one of our managers will follow up with you via phone call!

• Review fromAndrew C

  Date: 11/14/2024

  1 star

  The bug shark salesman lied to me and said if I didnt care for the service after the first one that I could cancel, I called to cancel and they told me about a cancellation fee that the salesman happened to leave out of his speech.

  
  

  Update

  
  

  Still haven’t heard back from them in cancelling my account, the salesman lied to me on my front porch and I have it on video of him lying about it, I’d be happy to take this to court or you guys can waive my cancellation and not send people to my house I didn’t ask for, I have an appointment coming up and they’re welcome to do it for free but I’m not paying for this. I sent another review back in November and it’s A.C. Was the name, but I got ghosted on here so figured I’d try again

  Bug Shark

  Date: 11/15/2024

  All of our service agreements have the initial term and cancellation policy listed directly above where the first signature is required. After the agreement is signed, a copy is emailed to the email provided when signing up for records and review. We are always willing to work out what we can for our customers to resolve their issues!

  Andrew C

  Date: 11/18/2024

  Yea but your salesman said I could cancel after, it does seem like false advertising, and then of course he clicked passed all that stuff when signing as he was holding the iPad, so you can’t tell me that’s not a little shifty, I don’t feel it’s good business practice and I don’t see the need for the product anymore. I’d like the fees waived for cancelling

• Review fromJohn S

  Date: 11/12/2024

  1 star
  It's important for door-to-door sales representatives to communicate all terms clearly to customers. Transparency about the 12-month agreement and the cancellation fee is crucial to ensure that customers fully understand what they're signing up for. This can help build trust and prevent any misunderstandings or dissatisfaction later on. Mybe bugshark can learn from this post on how to run a business

• Review fromv. m.

  Date: 11/12/2024

  5 stars
  I was told that would be no contract. That was the first question I asked and now they told me Im in a contract and I need to cancel. The information I was signing was for payment. Would not help me

  Bug Shark

  Date: 11/13/2024

  After signing up, a copy of the signed agreement is emailed to the customer who signed it for their records and review. Right above the first signature explains the cancellation terms. We are always willing to work with our customers to resolve any issues they may have with service or otherwise, but discontinuing services before the initial term has been completed will result in early termination fees.

  v. m.

  Date: 11/14/2024

  I went on your salesmans word. I did not see where the contract said about the termination before hand. I need readers guess I didnt have them on so I didnt see the fine print about the cancellation, but I was told numerous times no contract. They do not tell the truth when they try to sell. I asked numerous times about a contract and the boys said no I was signing for my payment very disappointed

• Review fromSergio P

  Date: 10/25/2024

  1 star
  They arent transparent when dealing with. I didnt sign any documents. Any contracts. Door to door guy asked me if they could sign documents for me later at 11 pm and I didnt agree. Because I wouldnt be able to read policies and terms. They still went ahead and did it. At first, I was ok with it but chemicals and or service are inefficient and ineffective. They keep charging me and will do anything to keep charging you even when you didnt sign contract and didnt agree to anything. They will always say its your fault.

  Bug Shark

  Date: 10/29/2024

  Hi ******! We are sorry to hear about your experience. In reviewing your account, fleas and tics seem to be the main issue you were wanting service for but were not included when you initially signed up. We have offered to provide that service for you and sent over an agreement for you to review and sign. If at anytime you are having issues with warrantied pests between your standard services, we will come back to treat again at no cost. As always, please feel free to call us to review your account and coverage.