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Business Profile

Newspaper

The Cincinnati Enquirer

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Cincinnati Enquirer's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Cincinnati Enquirer has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 13 Customer Reviews

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    Review Details

    • Christopher R

      Date: 03/12/2023

      Today 03/12 my Sunday paper was not delivered. When a call is placed to the Customer Service Department, they apologize profusely and tell me they will credit my account and will deliver the missing issue tomorrow and suggest I access the digital issue. The printed edition is what I am paying for. The credit applied does not cover the cost being paid for the printed edition. When I point out I am paying for delivery, apologies are once again provided and the problem will be brought to the attention of the delivery department. However, the delivery issues continue. Based upon reviews below, this is not just an isolated problem. Delivery of the daily and Sunday issues had been unreliable at best. The customer service is deplorable.

    • Alen A

      Date: 11/24/2022

      On SEPTEMBER 26, 2022 I talked to “JAMES” at the Cincinnati Enquirer and told him to CANCEL my Enquirer subscription effective that date. I also gave him my Visa credit card information and paid $48 to bring my account up-to-date. (I had cancelled this subscription two months prior only to learn from JAMES that my account had not been canceled.)
      I also “cleared” all payment information from my on-line account so that further payments could not be paid.
      I have continued to receive paper delivery on Sunday’s, but assumed the Enquirer’s Customer Service e office had not informed my route delivery person.
      Today I loged-on to my Enquirer account (EQ*******) and found that my subscription has been processed and renewed for $24 each month for October and November. I also saw a computer screen from Enquirer account indicating my credit card is “on file” and apparently still being used for monthly payments.
      Twice I have CANCELLED my account by talking to one of your representatives. I have deleted my credit card information associated with my account. Yet, I am still receiving paper deliveries and you continue to take money from my credit. Card account against my instructions.
      I believe the Enquirer is engaging in fraudulent business practices.
      I am sending a copy of this e-mail and additional documents to the Better Business Bureau.
      I will pursue legal action if you continue to use my credit card information to pay for this account.

    • Michael M

      Date: 10/26/2022

      I have been contacting the Cincinnati Enquirer Customer Care for over 6 months. They started delivering the newspaper to my neighbor's house (who does not get the newspaper) instead of mine. I have phoned their Customer Care about a dozen times and found out they are located in the Phillipines. They stated they left a message for the delivery service with no success. I even described the house and driveway location.
      I sent multiple emails & included Chris C**, Distribution Director & Alecia S******, inside Sales only to recceive their standard canned email reply.
      This all happened after I called to complain that I was way overcharged.
      They do not deserve 1 star; they deserve ZERO stars!

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