Customer ReviewsforThe Cincinnati Enquirer

Terrible and ridiculous service. I cancelled my Enquirer subscription after having it for years and years because of delivery issues. They hounded me via email and phone calls for another chance, and I signed up for Sunday only delivery to give them another chance. It is now the SIXTH Sunday in a row where I have not received a paper. Each Sunday I have "Chatted" with a representative who promises I will get a paper ...but shockingly enough, I never do. Each time I get apologies and promises.....but NO PAPER. All I get is the suggestion that I read the paper online. My 86 year old mothers wants to read THE PAPER not the internet. I wish I could give negative starts.

I agree with every single one of the bad reviews . I subscribed to the printed daily paper for over 30 years. Several years ago delivery issues became so bad that i cancelled my subscription. That was several months ago and I am still getting the digital version every day. I don't want to read the paper online yet it shows up every morning. Bring back the days when customer service meant something. I would love to give a 0 star review.

This paper does not seem to have the capability to deliver a paper everyday, not even an occasional one. And when one complains, all you get are apologies. I don't pay for the apology. I pay for the paper...one Sunday, Monday, Tuesday, Wednesday, Thursday, Friday (but not Saturday because they don't publish one on that day). Apparently, they aren't published any day because I haven't managed to get one yet. Correction: I did get one Sunday of last week. But since then, all I've gotten are automated apologies that lack "teeth." The apologies are just words...This has got to be the worst experience with a local paper in all of my life (and that's saying something because I am 83...). I don't want a digital paper. I am paying for the paper, and ink, and words, and puzzles, and all that jazz that is supposed to be in a local paper. Cincinnati Enquirer: you leave much to be desired in the paper delivery department. Can't leave a review of the actual paper BECAUSE I HAVEN"T GOTTEN ONE YET!

Delivery issues which do not get resolved. When a paper is not delivered we get two papers the next day. This is unacceptable. Also very left leaning news. Enquirer has lost its unbiased reporting. Have canceled as has most everyone I know. What a shame. The sports section was the only reporting which was accurate and unbiased. When **** ********* left it lost their best reporter.

The Cincinnati Enquirer claims that NY state residents (as legally required) can cancel subscriptions online, however they do not actually provide this option. I have submitted a complaint to the *** ******** ****** Bureau and hope others do the same. Even if they did provide an online unsubscribe option like they are legally required to do, it is comical that they claim to only provide this for the select states that protect their consumers, rather than extending the feature to local residents. Clearly they are doing their best to trap subscribers and fully disregard local residents. I only wanted to unsubscribe to disable auto-renew, with intent to keep the subscription as long as it felt useful to me. Instead they force you into auto renew, illegally fail to provide online unsubscribe options as mentioned in their subscription terms. I'll stick with the NYT I guess, so much for news from home.

Today 03/12 my Sunday paper was not delivered. When a call is placed to the Customer Service Department, they apologize profusely and tell me they will credit my account and will deliver the missing issue tomorrow and suggest I access the digital issue. The printed edition is what I am paying for. The credit applied does not cover the cost being paid for the printed edition. When I point out I am paying for delivery, apologies are once again provided and the problem will be brought to the attention of the delivery department. However, the delivery issues continue. Based upon reviews below, this is not just an isolated problem. Delivery of the daily and Sunday issues had been unreliable at best. The customer service is deplorable.

On SEPTEMBER 26, 2022 I talked to “JAMES” at the Cincinnati Enquirer and told him to CANCEL my Enquirer subscription effective that date. I also gave him my Visa credit card information and paid $48 to bring my account up-to-date. (I had cancelled this subscription two months prior only to learn from JAMES that my account had not been canceled.) I also “cleared” all payment information from my on-line account so that further payments could not be paid. I have continued to receive paper delivery on Sunday’s, but assumed the Enquirer’s Customer Service e office had not informed my route delivery person. Today I loged-on to my Enquirer account (EQ*******) and found that my subscription has been processed and renewed for $24 each month for October and November. I also saw a computer screen from Enquirer account indicating my credit card is “on file” and apparently still being used for monthly payments. Twice I have CANCELLED my account by talking to one of your representatives. I have deleted my credit card information associated with my account. Yet, I am still receiving paper deliveries and you continue to take money from my credit. Card account against my instructions. I believe the Enquirer is engaging in fraudulent business practices. I am sending a copy of this e-mail and additional documents to the Better Business Bureau. I will pursue legal action if you continue to use my credit card information to pay for this account.

I have been contacting the Cincinnati Enquirer Customer Care for over 6 months. They started delivering the newspaper to my neighbor's house (who does not get the newspaper) instead of mine. I have phoned their Customer Care about a dozen times and found out they are located in the Phillipines. They stated they left a message for the delivery service with no success. I even described the house and driveway location. I sent multiple emails & included Chris C**, Distribution Director & Alecia S******, inside Sales only to recceive their standard canned email reply. This all happened after I called to complain that I was way overcharged. They do not deserve 1 star; they deserve ZERO stars!

I subscribed a while back to their online services, and realized I had been getting double charged. I reached out to their customer service and asked them to refund me/cancel my account. They did send a refund, and told me that my account had been canceled. I received an email and looked today and saw that they are still charging me. There is no way to delete payment info on their site and they told me that they would cancel my account again. This is totally unacceptable and they work like a bunch of shady characters. Never got an apology just another offer for a discounted rate to continue the service.

I subscribe to the Digital edition as well as delivery of the Sunday edition. The Sunday paper has been delivered approximately once every 5 Sundays. I notify The Cincinnati Enquirer online every time the paper is not delivered. Then, I will receive an apologetic e-mail from the Enquirer for the paper not being delivered and that they will contact the deliverer of the paper and try to resolve the issue. Nothing happens. I really enjoy sitting back and reading the print of edition on Sunday. I have been a subscriber for a really long time and never have experience anything like this with Cincinnati Enquirer. There is no excuse to run a company in this manner.