Complaints

This profile includes complaints for The Cincinnati Enquirer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Cincinnati Enquirer

  312 Plum, Suite 1250 Cincinnati, OH 45202

  
• 

  The Cincinnati Enquirer

  25 Town Center Blvd. Crestview Hills, KY 41017

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had the newspaper delivered on a sporadic basis. About once every three weeks I do not receive it. And, I only get the Friday and Sunday paper. This has been going on for some time now. I submit a 'delivery isssue' complaint online to the Enquirer each time, and each time I do I receive an automated email saying that they are sorry and will work to dorrect the problem, and I can view the paper on-line.. I've asked, via email, for at least a refund for the missing delivery and never get a response or refund. And, the paper is not inexpensive. Poor deliveries, and poor and lacking customer service. But, you can be sure that on your account page that there is an entry where you can 'tip' your delivery person.

  

  Business Response

  Date: 05/23/2024

  The Cincinnati Enquirer regrets the
  customer's poor experience.  We spoke to the customer and informed them
  that the issue will be escalated to our circulation department. Credit was
  given for a month of service, which was
  acceptable to the customer.  Direct contact information was provided in
  case further assistance is required.   
  

  Customer Answer

  Date: 05/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ************

  I have talked to the company, and they have offered a month's worth of subscription rate to be for free, and that they would look into the delivery problems.  I cannot tell you that the complaint is resolved as only time will tell if I get continued uninterrupted delivery.
  
  I thanked the Enquirer for them looking into the matter, and for the monetary reduction ($34) in cost.  But I told them that I would rather have the newspaper delivered than continually ask for my money back.  We'll see about continued delivery.
  
  **** ************
  
  
  ********  complaint #
  
  

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ************

  ****:  the issue has not been resolved.  As I wrote to you this is a delivery issue, and we'll only know if it has been resolved is by seeing that in the future the delivery issue has gone away.  Yes, I received some 'free newspapers' for the month of June as a kind of 'pain and suffering' reimbursement.  And I told the Enquirer that is very nice, but I really want the paper delivered.  They told me to write them if the delivery issue persists.  And guess what?  The very next day I was to receive the paper, it was not delivered.  I get it 2 days per week and the last two weeks I've missed 2 out of 4.  That's on top of the year-long problem. So, the problem persists.  I contacted the Enquirer contact that sought me out, and she said that she would resubmit the claim.  That's where we stand.  I have that email of me to her and her back to me if you need to see.  The issue continues.  It is a problem.  It has not been resolved.
  
  ** ************
  
  

  

  Business Response

  Date: 05/30/2024

  We again spoke with this customer and confirmed they received their most recently scheduled delivery.  We are following up with our distribution management team again to ensure this matter is being appropriately addressed.  We provided the customer with the direct contact information of a manager in customer care in case further assistance is required.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* ************
  

  Customer Answer

  Date: 05/31/2024

  How can I tell you that the complaint has been resolved?  This is a delivery issue, and the delivery is ongoing.  I get the paper 2X per week .  I have not received it sporadically.  But, it's not been delivered enough that I needed to complain to someone other than the Enquirer.  You have gotten their attention for me .  The very day after the Enquirer offered me a free month (8 papers) of delivery and how theyd work on the problem to get it resolved, the paper was not delivered, again.  I notified them.  The only way to get this resolved is to have an ongoing stream of delivery, on time, on date.  So, if I get 2 papers a week for 52 weeks, that's 104 papers/year.  Just getting 2 out of 3 or 2 out of 4 here and there doesn't solve the problem.  I'd consider it 'mostly solved' if I could get a few months in a row w/o missed delivery.

  

  Business Response

  Date: 06/10/2024

  We spoke with this customer again and they indicated they have received their delivery for the past 3 weeks.  They know how to reach us if they have any issues going forward.

  

  Business Response

  Date: 06/12/2024

  We again spoke with this customer and offered an additional subscription credit.  They agreed to follow up with us directly if any other issues arise going forward.

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ************
  

• Initial Complaint

  Date:03/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No delivery of Sunday Enquirer paper since January 2024
  No delivery for Feb or March 2024.
  Keep calling customer service. All they do is get me a credit.
  We would prefer to get our paper

  

  Business Response

  Date: 04/01/2024

  The Enquirer regrets the frustration experienced by this subscriber.  We've escalated this matter to our distribution management team for review and correction.  We spoke with the customer, informed them of the steps taken to resolve this matter and provided direct contact information in case further assistance is required.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** *******
  

• Initial Complaint

  Date:03/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a Cincinnati Enquirer customer at our current address for the last 16 years. We have signed up for the Cincinnati Enquirer to deliver a paper every Friday and every Sunday. We have only received the paper once in the last three months. We have called the customer service line and requested we get delivery 3 times, and each time we called we are promised we will get the paper delivered, but it never comes.
  They also promise a credit for the lack of delivery, but that does not appear either.

  

  Business Response

  Date: 03/11/2024

  The Enquirer regrets this customer's poor experience.  We've escalated this matter to our distribution management team for review and correction.  We are refunding this customer for the service not received.  We left them a voicemail, informing them of the steps taken to resolve this matter an provided direct contact information for them to reach us in case further assistance is required.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The enquirer employs a delivery guy with a car that wakes up our entire area at 5am every morning. My young kids, husband and I get woken up two hours before we would normally wake up every morning because this man can not find a permanent fix for his car and the enquirer will not fire him. I have called probably over 100 times in the last year to get a resolution, filed a BBB complaint a few months ago, and while they said they would take care of it, the car is back to making an insanely loud noise that we can here from a mile away. I can’t afford to lose another two hours of sleep, let alone weeks of this. The man needs to be let go, drive a different car permanently, or fix his muffler. This is unacceptable for a paper delivery boy to wake up the entire area daily. It would be one thing if it was at noon, but he comes to my neighborhood at 5:15am every morning. And the last thing I want is someone to lose their livelihood, but my health is suffering, my kids health is suffering, and many of my friends families are getting woken up. It’s just completely unacceptable. Action needs to be taken today. Not next week. Someone needs to fill in for this man until his car can be permanently fixed. I don’t think it’s too much to ask to not get woken up daily.

  

  Business Response

  Date: 03/15/2024

  The Enquirer regrets this individual's poor experience.  This matter has been escalated to our distribution management team.  This carrier has been informed that they have until April 1, 2024 to permanently fix their car or their contract will be terminated.  In the meantime, this carrier has been asked to deliver this route last daily in hopes of avoiding waking individuals in this neighborhood.  We left a voicemail for this individual informing them of the steps taken to resolve this matter and providing direct contact information in case further assistance is required.

• Initial Complaint

  Date:02/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a two year subscription to the digital version of the Enquirer. It was set to expire on 2/22/24. I kept getting emails from the Enquirer because my credit card was set to expire at the end of 2023 and they wanted me to update it so they could bill me. I did not update the expiration date because I had no intention of renewing my subscription.
  
  On Feb 22, 2024, a charge of $14.99 was billed to my credit card by the Enquirer. They fraudulently changed the expiration of the credit card in order to continue billing me.
  
  I called the Enquirer on Feb 22, 2024 and asked for them to cancel my account and issue a refund. I hung up assuming all would be taken care of. However, no refund has been issued as of Feb 25, 2024. I contacted the Enquirer on Feb 25, 2024, and they said the account will stop billing on March 22. I told them their changing of my credit card expiration date without authorization amounted to fraud. The rep told me they can not issue refunds.
  
  The Enquirer's auto bill scheme is fraudulent if they have the ability to change credit card details to further bill customers who have zero intention of renewing the service.

  

  Business Response

  Date: 02/26/2024

  The Enquirer regrets this
  customer's poor experience.  Per our terms of service, provided at point
  of sale, "If at any time you decide to cancel your subscription, which you
  can do at any time, you may contact customer service. You must cancel your
  subscription before it automatically renews for a subsequent period to avoid
  being charged for the next period's subscription fee. If you timely cancel your
  subscription, the cancellation will become effective at the end of the then
  current subscription period. Gannett does not provide credits, refunds, or
  prorated billing for any subscription cancelled mid-period. In such a
  circumstance you will continue to have access to your subscription for the
  remainder of the subscription period."  Full subscription terms can
  be found
  here:  ****************
  

  Some financial institutions work directly with vendors to
  automatically update credit and debit card expiration dates for customers with
  recurring payments.  This is a feature of the financial institution, not
  the vendor (Enquirer).  
  

  Despite our terms of service, we will offer a refund to this
  customer as a one-time courtesy.  This refund will be issued to the
  customer's card within the next few business days.

  
  

  Customer Answer

  Date: 02/26/2024

  I did not see the last line of their response until now.  I will accept the refund as a resolution.  However, the Enquirer should also discontinue the practice of changing customer credit card data without the consent of their customers.
  
  **** ******

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The enquirer employs a delivery guy with a car that wakes up our entire area at 5am every morning. My young kids, husband and I get woken up two hours before we would normally wake up every morning because this man can not find a permanent fix for his car and the enquirer will not fire him. I have called probably over 100 times in the last year to get a resolution, filed a BBB complaint a few months ago, and while they said they would take care of it, the car is back to making an insanely loud noise that we can here from a mile away. I can’t afford to lose another two hours of sleep, let alone weeks of this. The man needs to be let go, drive a different car permanently, or fix his muffler. This is unacceptable for a paper delivery boy to wake up the entire area daily. It would be one thing if it was at noon, but he comes to my neighborhood at 5:15am every morning. And the last thing I want is someone to lose their livelihood, but my health is suffering, my kids health is suffering, and many of my friends families are getting woken up. It’s just completely unacceptable. Action needs to be taken today. Not next week. Someone needs to fill in for this man until his car can be permanently fixed. I don’t think it’s too much to ask to not get woken up daily.

  

  Business Response

  Date: 02/02/2024

  Our distribution manager has agreed to find someone to fill this route until the regular carrier's car is fixed.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** ********

  Problem:
  The enquirer employs a delivery guy with a car that wakes up our entire area at 5am every morning. My young kids, husband and I get woken up two hours before we would normally wake up every morning because this man can not find a permanent fix for his car and the enquirer will not fire him. I have called probably over 100 times in the last year to get a resolution, filed a BBB complaint a few months ago as well as a few weeks ago, and while they said they would take care of it, the car has not been fixed and is making an insanely loud noise that we can here from a mile away. I can’t afford to lose another two hours of sleep, let alone weeks of this. The man needs to be let go, drive a different car permanently, or fix his muffler. This is unacceptable for a paper delivery boy to wake up the entire area daily. It would be one thing if it was at noon, but he comes to my neighborhood at 5:15am every morning. And the last thing I want is someone to lose their livelihood, but my health is suffering, my kids health is suffering, and many of my friends families are getting woken up. It’s just completely unacceptable. Action needs to be taken today. Not next week. Someone needs to fill in for this man until his car can be permanently fixed. I don’t think it’s too much to ask to not get woken up daily.
  
  
  Desired Outcome:
  Contact by the business; I want this delivery man fired or to fix his car permanently.
  
  

  

  Business Response

  Date: 03/15/2024

  This carrier has been given until April 1, 2024 to fix their car, otherwise their contract will be terminated.  We updated this individual with this information.  They have our direct contact information and we've asked them to let us know if this is not resolved within the quoted timeframe.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and spoke to someone in their office. As long as the carrier fixes his car or is terminated by April 1st, I accept this. 
  
  
  
  Regards,
  
  
  
  ******** ********
  

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help resolving a repeated delivery issue. Over the last 18 months, though we pay for a premium subscription to the Cincinnati Enquirer for delivery 6 days a week, including the Sunday newspaper, I am continually missed. No paper, day after day after day. Since I need the newspaper for my job, I then purchase it each day from a local store at $3.50 through the week and double that for Sunday. This becomes an out-of-pocket expense, not to mention a major hassle.
  
  The cost for this newspaper service is $67 a month, yet over the last four weeks, I've only received at most four newspaper deliveries to my home. When I reach out I'm routed through an outrageous customer service experience in which I'm made promise after promise that the issue will be resolved. After weeks of calling and complaining, with each call taking about 10 minutes, deliveries sometimes begin again. When newspapers are (or were) delivered they are almost always late in the morning, like after 8 a.m. so long after I leave for work. This is supposed to be a morning newspaper, with the emphasis on "news". The product becomes pointless when the news is old by the time I'm able to read it.
  
  I'm now in my 3rd month-long stretch over the last year and a half in which the newspaper is non-existent. I've contacted higher-ups in the company to seek help, yet this issue returns. The Cincinnati Enquirer needs to live up to the terms of our delivery. If they aren't able to live up to their end of the agreement, they shouldn't sell premium delivery subscriptions. And issuing a refund isn't super helpful. I've missed out on the product, and I'm forced to pay more for it retail. Please assist.

  

  Business Response

  Date: 02/05/2024

  The Cincinnati Enquirer regrets this customer's poor experience.  We've escalated this matter to our distribution management team for review and correction.  We left a voicemail for the customer, asking that they contact us to discuss this matter and ensure it is resolved to their satisfaction.  We look forward to hearing back from the customer.

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  
  
  I was contacted today by the Cincinnati Enquirer in an effort to resolve my distribution issue. I was told there was a breakdown in communication between customer care and distribution. The person helping me said they would comp the next two months of deliveries, and promised to work this out. I hope it truly does fix the situation, but I very much appreciate the effort to resolve my concerns. 
  
  
  
  Regards,
  
  
  
  **** ****
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to cancel my digital subscription to Cincinnati.com. I went to the website, and it directed me to call ###-###-####. I called that phone number at 1:40pm on December 19, 2023. I spoked to a representative and told her I wanted to cancel my subscription. We went through all my information and then she said that she cancelled my subscription. I then was charged on January 1, 2024 $19.99 for a subscription. I called on January 4 at 2:12pm. The person told me my subscription was not cancelled. He helped me to cancel my subscription, but would not refund the $19.99 because they said they have no record of my call. However, I did call and it shows in my phone long. I would like the business to refund me $19.99 since I did speak to someone who told me they cancelled my subscription on December 19.

  

  Business Response

  Date: 01/05/2024

  The Enquirer regrets this customer's poor experience.  We will issue a refund to the subscriber's card within the next few business days.  We left a voicemail for the customer informing them of the pending refund and provided direct contact information in case further assistance is required.

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  

• Initial Complaint

  Date:10/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my 86 yr old mother ********. She has been a faithful customer for over 20 years. She has NOT received a Cincinnati Enquirer Sunday paper since August 27th, 7 WEEKS! Every call is met with a robot answer of we will deliver it by noon, or by 3, but NEVER gets delivered. Additional calls to billing and I and have been told they are short handed, will credit your account and will deliver it by mail; still have NOT received the paper by mail. They also say I can file formal complaint, to escalate to delivery management team, but still no resolution. This has been extremely frustrating for her, as she can’t just jump in her car to go get one, or log onto computer(if I lived there I would go get her one).
  Looking at response from 10/5 if they are delivering these extra papers to the carriers, but they are not making it to their destination, where are the papers going???
  So far 7 calls and no Sunday paper or resolution!
  EXTREMELY DISAPPOINTING CUSTOMER SERVICE!!!

  

  Business Response

  Date: 10/23/2023

  The Enquirer regrets this customer's poor experience.  We escalated this matter to our distribution management team for review and correction.  We left a voicemail for the customer, informing them of the steps taken to resolve this matter.  Direct contact information was provided in case further assistance is required.

  Customer Answer

  Date: 12/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****

  
  So sorry I missed the response deadline. Please know that the complaint was resolved. Thank You
  

  
  

   

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Cincinnati Enquirer has a delivery boy whose loud car wakes up the entire area every morning. He doesn’t have a muffler. You can hear him from a mile away. I’ve tried calling at least 15 times to get a resolution and the guy borrows another car or drives later in the day for a week, and then us back to driving the loud car at 5am in the morning and it wakes me, my husband and my young kids up every morning. This has been going on for over a year. I call and am promised a resolution but it still continues to happen.

  

  Business Response

  Date: 10/18/2023

  The Enquirer regrets this individual's poor experience.  We have escalated this matter to our distribution management team for review and correction.  We spoke with the complainant and informed them of the steps taken to resolve this matter.  We will keep them updated with any additional feedback or details we receive regarding the solution of this matter.  Direct contact information was provided in case further assistance is required.

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  While I greatly appreciate ***** from the enquirer’s customer service team reaching out, I am not yet satisfied with the solution as there is no solution. He said that they are having trouble with staffing and at this time, they can not fire this man. The driver has had many opportunities to fix his car, but he will not so he continues to drive around all neighborhoods in the Bridgetown/Cleves area, disrupting residents and waking people up. Another issue I failed to mention in my initial complaint is the driver is very reckless and unsafe. He speeds through the neighborhoods and on several occasions, I’ve been concerned with the safety of myself and my friends who walk and run in the mornings while he is delivering papers. My friend almost got hit by his car on several occasions. 

  
  Until the driver permanently fixes his muffler or is let go, there will be no acceptable resolution. 

  
  
  Regards,
  
  
  
  ******** ********
  
  

  

  Business Response

  Date: 11/06/2023

  Additional action was taken to ensure the carrier's exhaust was fixed.  We spoke with the complainant and confirmed that the matter had been resolved to their satisfaction.