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Business Profile

New Carpets

McSwain Carpets & Floors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for McSwain Carpets & Floors's headquarters and its corporate-owned locations. To view all corporate locations, see

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McSwain Carpets & Floors has 8 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • KS S

      Date: 12/15/2023

      Ordered my carpet and then the delivery day came. Installers were very nice, however after they pulled out all the old padding and carpet, they noticed the new carpet was defective (bad lot). Even with the defective new carpet being a bad lot, they had to go ahead and install because they already removed the old padding/carpet. **************** called and stated they were going to rush another order and then make sure they inspected prior to delivery. That was over two weeks ago and now the new order is ready, and it did not pass inspection. How do they make carpet and not inspect during the process to see potential issues? All my upstairs furniture was moved to the first floor and x-mas in 10 days. In addition, I have already started making payments on the carpet and have not heard back from a manager yet. I really wish I would have read all the other customer reviews before I selected **********************. I got numerous quotes from other companies, and I picked the wrong one!

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